OK – Background – I’ve been in the customer service business for 25 years. My company manufactures, installs and services equipment for large commercial businesses (national accounts) and they do NOT suffer fools lightly. This web site seems to have it right. I originally attempted to order a camera through Broadway Photo and was sorely disappointed. I checked the ratings for them here and saw absolutely atrocious ratings. I canceled my order with them after considering Berger Bros. based on these ratings. I was NOT disappointed at all. I placed the order (Sony a300 DSLR) on-line and noticed the “$10.00 off over $100.00 purchase” banner but no $10.00 off on the price after placing the order. I wrote them an e-mail asking if I was getting scammed (this was around 11 pm). About 9 the next morning I got a call from the lovely and gracious Lisa who is about as down to earth as it gets and assured me her store is a scam free zone. She tried to apply the $10.00 credit manually but was reminded about Sony’s pricing policy (she’ll be glad to chat with you about that) so to make up for it she said she’d throw in a $16.00 LCD cover. OK, fair enough. We’ll see. Order came in today the 11th 3 days after placing the order. Lisa assured me none of her stock is shipped out other than factory new US warranty unless clearly stated and agreed on before the order is placed. Camera came in factory new, works like a Swiss watch. The LCD cover is the Sony cover not a knock off. Card was charged exactly as agreed on. Being a smaller reseller I can see why their web site is a bit clunky but I will absolutely consider Berger Bros. for my on line purchases from now on.
