Beware of HSN, they are lying crooks. I recently purchased a Lexmark printer off their site. It clearly stated that it comes with a color and black cartridge. When I received the printer, it did not come with black, just color and photo. I emailed them and at first they said there was nothing they could do. Later they said they they were going to put in a request with lexmark to send me the black cartridge and it would take about 2 weeks.  
 
 
So I wait 3 weeks, and no cartridge. I decide to email them and now they say that I will not be receiving the black cartridge and that I would have to purchase this. On top of lying to me, it seems the printer they sold me was a refurb. I checked the serial number with Lexmark, and they confirmed it's a refurb. They however did not mention this on their site. Please beware of HSN, they do not care about the customer. Save your money and buy from Amazon, they have much better customer service.

I bought a Lexmark printer via HSN's web site on 4/26/04. The printer was supposely being shipped directly from Lexmark (which I don't think it was). Anyways, I received the printer a few days ago and noticed a few things about it.  
 
First of all, according to HSN's web site, this printer should come with a color and black cartridge. Well in the box was a color and photo cartridge. I wanted a seperate black cartridge like there web site stated. Sure theres black in the photo cartridge but its much less of it and the printer prints slower with it (so I heard).  
 
Secondly the printer is a refurb. The manuf date is 5/2003 and the warranty ends in 7/2004. I found this info out when I contacted Lexmark and they ran my serial#.  
 
This is totally unacceptable! I ended up contacting HSN about this matter a few times and they were VERY unprofessional. I've got different excuses each time like (but you got black ink, its in the photo cartridge), and (but you only paid $10 (after rebate)), and (you can return the printer if you not happy with it), and (this is new to us, we havent had any other calls about this yet), and the list goes on. Heck one call they told me they were transferring my complaint to a senior rep who was suppose to call me last monday. He never did.  
 
After getting the run around, I asked to speak with a manager. Even she didn't want to budge but offered me a small refund to basically "shut me up" after I started to get rude about this ordeal. I agreed and took that (hopefully that shows up) but I still don't like how I was treated on this matter. HSN mislead people on this printer and false advertised what they sold. Once confronted about this problem they were in a "no care" attitude unless you got rude and spoke with a manager. Thats not the way to run a business. In fact they lost me as a future customer.

I ordered a Fuji FinePix A205 digital camera from HSN. I'm pretty happy with the camera. It seems to be working ok. Shipping wasn't the fastest, but it got here in 7 days. I also got a CDROM with some ArcSoft software on it. It contains Funhouse, PhotoPrinter and VideoImpression. This item was not a part of my order, so I'm not quite sure why I got it. Anway, that ArcSoft CDROM arrived badly scratched so it's useless anyway. It wasn't inside the Fuji box. Everything inside the Fuji box was just fine. Maybe some shipping employee at HSN scratched somebody else's order and dumped it in my box as a special gift? Why does HSN torment me with this mysterious riddle?!?!

I have purchased several products from HSN and have yet to receive anything that was not as described. Shipping seems prompt. Have not had any reason to return anything to check that avenue but I will say that you do have to sift through their sales pitch. As any smart shopper should.

I haven't made any purchases from HSN for several years. Their fulfillment on merchandise shipping has gone completely down the tubes. It is just horrible. They blame the USPS when it looks like it takes them a good 10 days to even prepare their itens for shipment. This is definitely NOT a backordered item, by their own admission.  
 
If expect your order anytime less than 3 weeks you can forget it. Place your Spring orders in January.

Although I don't care for their products (too much hype), pricing, or shipping rates, they do (to a degree) stand behind what they sell.  
 
Everything I've ever purchased from HSN was a total disappointment. I almost felt as if I were scammed into believing their product reviews and descriptions were better than the actual products I received. Like I said, in other words, there's too much ado about nothing.  
 
I have recently returned merchandise to HSN. They very generously and promptly, might I add, refunded my initial shipping charges, in addition to the full purchase price. I of course, had to pay an outrageous amount of $24 at the Post Office just to ship "1" of my returns!  
 
I realize that HSN is not responsible for the rates at the Post Office. I do however, feel that I should have been reimbursed or compensated in some way, for having to return merchandise that did not perform as well as described on their television program.

we have purchesed thousands of dollars worth of products from hasn in the last 5 years including my compaq pc and my gateway laptop. Hsn stands behind their merchendise even if the vendor dosent. Yes the prices are not amazinly cheap but you have flex pays, promotions and someone to turn to if a product fails!

I am very disappointed with customer service at HSN. I called to order an item (a PDA) because it wasn't showing up under the search engine. The CSR told me that there were over ten thousand units in stock. I am currently residing in the US but I have a Canadian credit card. The CSR told me this wouldn't be a problem at all. I paid for express shipping.  
 
I checked my order status today and the status of my order was "open". I called to find out what was happening. The CSR told me that it was impossible to place an order using a Canadian credit card and that they were now out of stock of the item. When I said that yesterday's CSR had told me there were over ten thousand units today's CSR told me, "there's no way".  
 
So I apparently was the victim of either a dishonest or an incompetant CSR.

I ordered from HSN on May 9th. I got one confirmation email and nothing more. I have since phoned back multiple times to try and figure out where my order is. They say that they have had trouble filling the order because of Manufacturer's inventory. They have since told me that I should have my item by June 14th.  
 
Even if they do come through (which remains to be seen), it will have taken over a month to do so.  
 
For the most part their customer service has been helpful and nice.