I ordered a Fuji FinePix A205 digital camera from HSN. I'm pretty happy with the camera. It seems to be working ok. Shipping wasn't the fastest, but it got here in 7 days. I also got a CDROM with some ArcSoft software on it. It contains Funhouse, PhotoPrinter and VideoImpression. This item was not a part of my order, so I'm not quite sure why I got it. Anway, that ArcSoft CDROM arrived badly scratched so it's useless anyway. It wasn't inside the Fuji box. Everything inside the Fuji box was just fine. Maybe some shipping employee at HSN scratched somebody else's order and dumped it in my box as a special gift? Why does HSN torment me with this mysterious riddle?!?!

I have purchased several products from HSN and have yet to receive anything that was not as described. Shipping seems prompt. Have not had any reason to return anything to check that avenue but I will say that you do have to sift through their sales pitch. As any smart shopper should.

I haven't made any purchases from HSN for several years. Their fulfillment on merchandise shipping has gone completely down the tubes. It is just horrible. They blame the USPS when it looks like it takes them a good 10 days to even prepare their itens for shipment. This is definitely NOT a backordered item, by their own admission.  
 
If expect your order anytime less than 3 weeks you can forget it. Place your Spring orders in January.

Although I don't care for their products (too much hype), pricing, or shipping rates, they do (to a degree) stand behind what they sell.  
 
Everything I've ever purchased from HSN was a total disappointment. I almost felt as if I were scammed into believing their product reviews and descriptions were better than the actual products I received. Like I said, in other words, there's too much ado about nothing.  
 
I have recently returned merchandise to HSN. They very generously and promptly, might I add, refunded my initial shipping charges, in addition to the full purchase price. I of course, had to pay an outrageous amount of $24 at the Post Office just to ship "1" of my returns!  
 
I realize that HSN is not responsible for the rates at the Post Office. I do however, feel that I should have been reimbursed or compensated in some way, for having to return merchandise that did not perform as well as described on their television program.

we have purchesed thousands of dollars worth of products from hasn in the last 5 years including my compaq pc and my gateway laptop. Hsn stands behind their merchendise even if the vendor dosent. Yes the prices are not amazinly cheap but you have flex pays, promotions and someone to turn to if a product fails!

I am very disappointed with customer service at HSN. I called to order an item (a PDA) because it wasn't showing up under the search engine. The CSR told me that there were over ten thousand units in stock. I am currently residing in the US but I have a Canadian credit card. The CSR told me this wouldn't be a problem at all. I paid for express shipping.  
 
I checked my order status today and the status of my order was "open". I called to find out what was happening. The CSR told me that it was impossible to place an order using a Canadian credit card and that they were now out of stock of the item. When I said that yesterday's CSR had told me there were over ten thousand units today's CSR told me, "there's no way".  
 
So I apparently was the victim of either a dishonest or an incompetant CSR.

I ordered from HSN on May 9th. I got one confirmation email and nothing more. I have since phoned back multiple times to try and figure out where my order is. They say that they have had trouble filling the order because of Manufacturer's inventory. They have since told me that I should have my item by June 14th.  
 
Even if they do come through (which remains to be seen), it will have taken over a month to do so.  
 
For the most part their customer service has been helpful and nice.