All I can say is HSN's customer service absolutely SUCKS!!! I had trouble placing an order online and when I tried calling HSN, in order to speak with a representative, you had to wait all the way through the entire automated phone menu. AND not to mention the delay between the regular menu and the then FINALLY offering the choice to speak with a live representative! Once I finally got to talk to someone, the woman I spoke with was very short and rude to me. It really does seem as though they could care less about their customers. When asking my few questions, it was like a pain in the butt for her to answer! All she could say is... is that all sir? Like all she cared about is to get off the phone.  
 
Well, I haven't received my item I ordered yet... but I sure hope it comes when they told me it would and that it works perfectly or there WILL be a BIGGER problem!!! I do NOT sit and take crap from any second rate company. No way!  
 
What I do if a company pulls crap on me is... build a one page website just for my expressions of this company and link it to every site I can!  
 
Take care y'all... and be careful out there!

Purchased game gear online 10/25/05 that was in ample amount... they charged my card received the money 10/26/05 and did not ship the item. Called customer service 10/27/05 and was told it is on the way. According to the web site, the item is ready for shipment ie: order sent to warehouse for fulfillment. I have made many internet orders over many years, this is the first time money received, not encumbered, and the item not shipped.

I purchased pink jewelry box and lavender jewelry box at the same time. For some reason, they shipped it out as two serperate orders. I  
e-mailed them for BILLING address update. They ended up shipping Lavender box to the updated BILLING address. I have to contact UPS myself to get the package re-route. (Thank god I work at shipping department before.) The HSN phone reps even told UPS center that the customer will pick up the package at local UPS center. I lived one hour away from the billing address, and I definetly did not tell HSN phone reps that I will pick it up from UPS Center. When I first got the pink jewelry box, it was a big disappointment. The jewelry box looks and feels cheap. The "clear top" is just some cheap plastic material with scratches on the top. It has some sort of glue on the side of the box that I have to use eraser to clean it. The only one advantage is you can see all your jewelry at once. But if you are looking for a value buy. THIS IS NOT THE ONE. Especially you have to pay extra for shipping and handling. I should have stick with my own rule - never ever purchase anything online.

This review was modified by its author, ValueBuyer, on 6/13/05 4:04 PM.

I ordered a MagLite flashlight from them and received an email stating that my was accepted and would ship in a few days. Guess what?? A week after it was supposed to ship I get a email stating that my order had been cancelled because it was sold out. Don't waste your time with these jerkoffs.

I placed my order and shortly afterwards received an e-mail thanking me and saying that I would expect to receive my item in 10 days. I received an e-mail 5 days later saying that they had cancelled my order because they had not received enough inventory. I then received another email the next day stating that their records showed that my order had been cancelled and that if it was cancelled in error, I should call their customer service.  
 
It's pretty clear that the Home Shopping Network really dosen't have their Internet ordering act together. To be given a delivery date and then to be told almost a week later that they were out of stock, then to receive an e-mail that looks like they don't realize that they were the ones that had cancelled their order seems pretty disorganized. I would pass on these guys for now.

This review was modified by its author, LarryOz, on 5/13/05 9:12 PM.

I bought a flashlight from them at their own discounted price. The status was 'awaiting shipping confirmation', i had emailed them, and they told me that i would receive my order by the 22 of may. Later on, i get an email saying they didn't have enough stock. Sounds like fraudulent business practice to me, and i will definitely not reccommend this site at all.

Ordered Maglite with 15.00 off new customer coupon and just got my cancellation notice. Site showed they were in stock. Fine if they are out of stock, but I was willing to wait for restocking. This first-time customer is a last-time customer.  
Edit: Never got the flashlight or any other response.

This review was modified by its author, steelyken, on 5/25/05 7:03 PM.

Tried to order a Mag-lite flashlight. The account did not say anything (online), and 6 days after ordering, I get an email: "We're sorry, we were unable to complete your order listed below. Unfortunately, HSN did not receive enough of this product to fulfill your order. The order has  
been cancelled." Funny, since when I did order this item, there were 6 items still left in stock. BTW, they didn't charge my credit card...

ordered Perlier Olive Oil Autoship program on Nov 15, 2004. This program guaranteed that I would be shipped the product for a guaranteed price of $29.85 at a customer selected interval as long as I was in the program. Today (2/12/05), I received an email from HSN that they had cancelled my autoship without my permission. I called customer service and talked to a manager, Jennifer. I was told that they had canceled my order and could not tell me if they had cancelled any one else. I was just want my product at $29.85. They said in January that the Olive Oil line was the second highest selling product line for Perlier on HSN. The product is available. I guess they just don't want to honor that good of a price. That is deceiving the customer.  

I received as a gift an expensive bracelet from Home Shopping Network last May. I dropped the bracelet on a soft surface and it broke in half (it was onyx) so I tried to return it, to no avail. HSN told me it was past the 30 days so I couldn't return it. Also after I took the bracelet to a jewelers, they with a magnifying glass saw chinese writing on the inside of the bracelet and suggested I contact HSN and ask for manufacturer's name. Guess what, they don't know who their vendor was. Somewhere in China was all I know..I assume they buy their things wholesale with no regard for quality. I will never buy anything from them again, they are totally unethical in their customer dealings and simply do not care if you are satisfied or not. I used to buy Signature Club A makeup and one time was made to pay excessive shipping for a return. I should have avoided dealing with them again, but this bracelet was a gift. Although I liked the makeup, I won't be back as a customer. Of course, they could care less.

I am very disatisfied with this company because I was trying to enter in a coupon code to see the discounted price and it automatically placed my order for over $300 I calmly called the 1 800 # and canceled my order over the phone. Everything went fine and I got a confirmation email stating that my order had been canceled. A few days later I checked my bank account and they had charged me the $300 even after I canceled. Of course I didn't have that much money so I was charged an overdraft charge. Why would they charge my credit card I canceled and they didn't even ship my order yet? I would definitely not recommend this company.

I ordered a JVC GRD93U camcorder and separate accessory package on Dec 3,2004 and I received the two shipments Dec 8, 2004 in perfect condition. All items are as described.

This review was modified by its author, Digiti123, on 12/19/04 3:04 PM.

Ordered a printer. Did not come with the ink it was advertised so I called and requested the correct ink. Was told it was coming in 1 month. Just check back 2 weeks later and they now tell me I will not receive it. Lying Crooks.

Beware of HSN, they are lying crooks. I recently purchased a Lexmark printer off their site. It clearly stated that it comes with a color and black cartridge. When I received the printer, it did not come with black, just color and photo. I emailed them and at first they said there was nothing they could do. Later they said they they were going to put in a request with lexmark to send me the black cartridge and it would take about 2 weeks.  
 
 
So I wait 3 weeks, and no cartridge. I decide to email them and now they say that I will not be receiving the black cartridge and that I would have to purchase this. On top of lying to me, it seems the printer they sold me was a refurb. I checked the serial number with Lexmark, and they confirmed it's a refurb. They however did not mention this on their site. Please beware of HSN, they do not care about the customer. Save your money and buy from Amazon, they have much better customer service.

I bought a Lexmark printer via HSN's web site on 4/26/04. The printer was supposely being shipped directly from Lexmark (which I don't think it was). Anyways, I received the printer a few days ago and noticed a few things about it.  
 
First of all, according to HSN's web site, this printer should come with a color and black cartridge. Well in the box was a color and photo cartridge. I wanted a seperate black cartridge like there web site stated. Sure theres black in the photo cartridge but its much less of it and the printer prints slower with it (so I heard).  
 
Secondly the printer is a refurb. The manuf date is 5/2003 and the warranty ends in 7/2004. I found this info out when I contacted Lexmark and they ran my serial#.  
 
This is totally unacceptable! I ended up contacting HSN about this matter a few times and they were VERY unprofessional. I've got different excuses each time like (but you got black ink, its in the photo cartridge), and (but you only paid $10 (after rebate)), and (you can return the printer if you not happy with it), and (this is new to us, we havent had any other calls about this yet), and the list goes on. Heck one call they told me they were transferring my complaint to a senior rep who was suppose to call me last monday. He never did.  
 
After getting the run around, I asked to speak with a manager. Even she didn't want to budge but offered me a small refund to basically "shut me up" after I started to get rude about this ordeal. I agreed and took that (hopefully that shows up) but I still don't like how I was treated on this matter. HSN mislead people on this printer and false advertised what they sold. Once confronted about this problem they were in a "no care" attitude unless you got rude and spoke with a manager. Thats not the way to run a business. In fact they lost me as a future customer.