I was never treated like this before by any customer service, just like the other poster said the CSR treated me like a criminal. The order I placed was cancelled and hold was put on my account. I called the customer service, I was told that they do not ship to UPS stores. I asked her to remove the hold on my account so I could place a new order with another address, I was told no.  
 
That was the rudest customer service rep ever

All I can say is HSN's customer service absolutely SUCKS!!! I had trouble placing an order online and when I tried calling HSN, in order to speak with a representative, you had to wait all the way through the entire automated phone menu. AND not to mention the delay between the regular menu and the then FINALLY offering the choice to speak with a live representative! Once I finally got to talk to someone, the woman I spoke with was very short and rude to me. It really does seem as though they could care less about their customers. When asking my few questions, it was like a pain in the butt for her to answer! All she could say is... is that all sir? Like all she cared about is to get off the phone.  
 
Well, I haven't received my item I ordered yet... but I sure hope it comes when they told me it would and that it works perfectly or there WILL be a BIGGER problem!!! I do NOT sit and take crap from any second rate company. No way!  
 
What I do if a company pulls crap on me is... build a one page website just for my expressions of this company and link it to every site I can!  
 
Take care y'all... and be careful out there!

I purchased pink jewelry box and lavender jewelry box at the same time. For some reason, they shipped it out as two serperate orders. I  
e-mailed them for BILLING address update. They ended up shipping Lavender box to the updated BILLING address. I have to contact UPS myself to get the package re-route. (Thank god I work at shipping department before.) The HSN phone reps even told UPS center that the customer will pick up the package at local UPS center. I lived one hour away from the billing address, and I definetly did not tell HSN phone reps that I will pick it up from UPS Center. When I first got the pink jewelry box, it was a big disappointment. The jewelry box looks and feels cheap. The "clear top" is just some cheap plastic material with scratches on the top. It has some sort of glue on the side of the box that I have to use eraser to clean it. The only one advantage is you can see all your jewelry at once. But if you are looking for a value buy. THIS IS NOT THE ONE. Especially you have to pay extra for shipping and handling. I should have stick with my own rule - never ever purchase anything online.

This review was modified by its author, ValueBuyer, on 6/13/05 4:04 PM.

I ordered a MagLite flashlight from them and received an email stating that my was accepted and would ship in a few days. Guess what?? A week after it was supposed to ship I get a email stating that my order had been cancelled because it was sold out. Don't waste your time with these jerkoffs.

I bought a flashlight from them at their own discounted price. The status was 'awaiting shipping confirmation', i had emailed them, and they told me that i would receive my order by the 22 of may. Later on, i get an email saying they didn't have enough stock. Sounds like fraudulent business practice to me, and i will definitely not reccommend this site at all.

Ordered Maglite with 15.00 off new customer coupon and just got my cancellation notice. Site showed they were in stock. Fine if they are out of stock, but I was willing to wait for restocking. This first-time customer is a last-time customer.  
Edit: Never got the flashlight or any other response.

This review was modified by its author, steelyken, on 5/25/05 7:03 PM.