Their freight carrier (Old Dominion Freight Line Incorporated) refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per my agreement w/ HSN, said they would dump it on my driveway. I told them to ship it back to HSN. I would buy from BEST BUY...better customer servicer w/ delivery. They then lied to HSN and said they delivered it to my home the next day. I had already told HSN that I had refused the item and why. I don't have the item and they have nothing with my signature on it, so my bank charged the item back to HSN. I even called the Local Police Dept. to Report This Incident. HSN should not do business w/ these people nor should anyone else! HSN said they would investigate the incident, did not seem to be in a hurry to get my money back to me and it has been two weeks. They told me that my signature must be on the paperwork...but I can assure them no one ever delivered anything to me. They could not produce anything with my signature of course but held up getting my money back to me. Damage Resulting = $727.55 still waiting to see it back. I will never do business with either company.

This is just about rude/unhelpful customer service...we received a gift of pan set available only through HSN Ingenious Designs with a lifetime warranty.  
One pan was clearly defective, the so called customer service claimed that since it was a gift and we were not the "Original Purchaser" the warranty was void and "too bad for you".  
A supervisor was even more mean nasty implying since we could not prove we bought the pans that we must have stolen them...eventually spoke with a VP who said send in the pan.  
We did at our expense only to receive it back with a nasty letter saying the pan was not warped you must have dropped it to make it that way.  
To warp a pan like that the force it would take would show on the undented, unscratched bottom paint.  
The only purchase we actually made was defective electronics...the price was about average but the shipping was free...still no matter the price an item should not be DOA out of the box.  
Quality control and customer service are non existent at HSN and never again would we even think of turning the channel on much less order again.  
As for future gifts, since we have told everyone we know of this horrid experience...if we ever receive a gift from an HSN exclusive it would have to be from clueless stranger.  
If there was a possible negative rating available this is one company that surely deserves it...  

Speedy service and helpful customer service agents. Placed order online Saturday and received it on Tuesday. The item was $100 less than a competitor price before using an Entertainment Coupon. So far so good.

I have ordered six times from HSN. I have never had a problem with them. Prices tend to be higher than most other stores, but my GPS unit and 4 in 1 printer were purchased when on sale/special event/free shipping and no other store could match the prices. I will definitely buy from HSN in the future.

Re: This post by Reviewer: memoska dated 6/24/07 7:39 AM  
 
 
I was never treated like this before by any customer service, just like the other poster said the CSR treated me like a criminal. The order I placed was cancelled and hold was put on my account. I called the customer service, I was told that they do not ship to UPS stores. I asked her to remove the hold on my account so I could place a new order with another address, I was told no.  
 
That was the rudest customer service rep ever  
 
When I read the above post today, I went OMG! because I just recently went through  
exactly the same bad experience with HSN recently, when I returned a call from HSN on July 3 about an order I'd  
recently placed, they said that "HSN does not ship to UPS stores", when I then canceled the order & placed it using my home address, my account showed as being locked, my wife called HSN back the next day, they said my address couldn't be verified (even though I've placed orders & received packages at my home address before, HSN told her they locked my account & I can no longer place orders ever, even though I was a good customer! I felt that same as reviewer memoska about this, puzzled, about being unfairly treated like a criminal.

This review was modified by its author, Jon_M, on 7/8/09 8:06 PM.

I ordered a canon FS10 camcorder with bag. The price was good but when I read the reviews on the site i was skeptical whether I should use this site or not? I had heard of HSN before on TV promos.  
I thought I would take the risk for the price I'm getting. Amazingly I got the product in 2 business days and the condition was perfect.  
I would not mind doing business with the seller in future.

I have purchased about 5 times from this HSN. They are great, they ship fast and make Returns and exchanges easy on customers. I love the Clearance section the best!

Ordered a Canon SD1100 camera at a time when 16 were stated to be available during the check-out process. After I ordered, I continued to check on availability and the website listed this item to be available for the next 30+ minutes. Two days later, I was emailed a notice of cancellation because they were not able to fulfill the order. The information stated by them was false, and their inference that they were providing information on real-time inventory was not close to being accurate. I spoke with a CSR, and she did not even attempt to provide me with an explanation. They lie.

While I am happy with the actual item that I purchased from HSN, I am very dissatisfied with the shipping time. The item I order weighed less and cost less than other items I have ordered from other merchants, yet the S&H charges were more expensive and took more than twice as long to get to me. It DID take a full 10 days for me to receive my order.  
 
If you can find the exact same item at another merchant, I would advise using them instead of HSN unless you don't mind paying high S&H and waiting long lengths of time to receive what you ordered.

HSN offered discounted shipping if you ordered more than one jewelry and watch items on the same day. Despite ordering two at the same time, their system would NOT discount the shipping & handling as advertised, following ALL the fine print posted on the web site about the offer. Had to just cancel the order because they don't deserve the business if they can't live up to the offer they make -- it's basically what I'd call a bait and switch!

I placed an order on HSN and experienced horrible customer service. I placed my order and expected delivery date was Dec 24th. When I called to have the shipping address changed, they told me I needed to cancel the entire order itself. So I did and little did they mention that this would change the shipment arrival date, even though the new order was placed 10 minutes after the first one was cancelled, and the package never even came close to leaving their building yet.  
 
Not only that but I placed the order on the 16th, which would have left them with 8 days (6 business days) to get the package to me by the 24th, which they are claiming they can't do. Today is almost midnight on the 17th and they still have yet to ship the package.  
 
When I asked why in the heck they are waiting for so long to ship it, they simply said they don't ship because people like to cancel their order. They said "you'd be surprised at the number of customer who want 72 hours to cancel their order and get mad if they can't". That's ridiculous. I would think there would be a much higher percentage of people who want their order shipped on time, then those who want to be able to cancel it. Heck, if their theory was true, why not wait two weeks to make sure the person *really* wants their order. Cheese.  
 
I'm very disappointed and will likely not shop HSN again. They offered to upgrade me to 4 day shipping for $38! The deal was for free shipping. Is this bait and switch or what?  
 
Even talking to a "senior customer service rep" proved worthless. She just reiterated the response of the first one. They could have saved a future customer by making sure my package gets here. I don't think asking that my package arrive before 8 days goes by is asking too much. They need to fire some customer service reps over there because they are losing customer loyalty over saving themselves a few dollars.  
 
I wish I would have never shopped here. The email replies I received back were worthless, canned responses and not relevant to my question. I had to call twice and even then I didn't get my issue resolved. I eventually had to just tell the senior customer service rep that I was sick of it and to forget about it. They were so defensive for their service that it was just turning ugly.  
 
Jamie

Per a phone call to HSN, Home Shopping Network does not stand behind the guarantee of the product they sold me which was the line of Ultrex Cookware which they no longer represent.

I bought some perfume and it was horrible. very cheap and the scent didn't last.

I was never treated like this before by any customer service, just like the other poster said the CSR treated me like a criminal. The order I placed was cancelled and hold was put on my account. I called the customer service, I was told that they do not ship to UPS stores. I asked her to remove the hold on my account so I could place a new order with another address, I was told no.  
 
That was the rudest customer service rep ever

I placed an order for a Nintendo Wii bundle from HSN on Dec 6 2006 and received an order receipt with estimated delivery date. Seven days later on Dec 13th I received a cancellation email that had no reason of why my order had been cancelled. I later learned that they had apparently oversold but can't understand how it would take an entire week to notify customers of such. From what I've seen, HSN's prices are fairly disappointing as well. The only reason I tried ordering was because they were the only ones with it in stock (although that turned out to be false) at the time.