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Store Rating and Reviews Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy

Homepage: http://www.pro-tape.com Shop Now at Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 2
Lifetime Reviews: 43
   
Lifetime Rating: 9.48 / 10 All Stores Avg.: 8.15
10.00 Pricing of Products and Services
10.00 Likelihood of Future Purchases
8.75 Shipping and Packaging
7.50 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 43 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
4120 Commercial Center Drive  
Austin, Texas 78744
customer support email:
customer.service@pro-tape.com
phone:
512-443-3911
customer support:
512-443-3911
business hours (est):
9 AM - 6 PM CT M-F

FAX: 512-707-8307



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 Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy Customer Reviews - Page 2
Page 2 of 3sort reviews by:
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Reviews 16 - 30 of 43
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Very Satisfied
Reviewer: dfunghi
Click Here to See the Profile for dfunghi

9/30/08 10:15 AM
Great prices and great customer service. Slow shipping due to a computer problem they had but who hasn't had some type of computer problem at one point. I would easily recommend this store and will shop again and again.

Very Satisfied
Reviewer: juliered
Click Here to See the Profile for juliered

9/23/08 9:13 AM
This was my second order with pro-tape and it went very smoothly and someone even called me to make sure that it wasn't a fraudulent order which I appreciate. Their prices are great, service excellent and I received the product on time!!!

This review was modified by its author, juliered, on 10/3/08 1:24 PM.

Very Satisfied
Reviewer: yesamen
Click Here to See the Profile for yesamen

9/22/08 9:13 PM
Excellent! I would not hesitate to purchase from Pro Tape again. They had the product I wanted (which is only available at Sony retail in Canada) at 1/3 the price I'd have to pay in Canada. Shipping and UPS to Canada went without incident and the product was exactly as described and without substitutions.

Very Satisfied
Reviewer: randomgauge
Click Here to See the Profile for randomgauge

9/17/08 7:51 AM
Having been my first experience with Pro-Tape, I think I've found my reliable supplier for years to come. Normally, I'm in the habit of going into any retail store and buying a couple of tapes to get the current job done. Following a link from Google, I found myself at the Pro-Tape site and couldn't be happier. For a 10-pack of my usual Sony DVC tapes, I'm saving $15 over what Best Buy charges for a 6-pack.  
 
I'm incredibly satisfied with my experience and will be shopping nowhere else for my tape supplies.

Very Satisfied
Reviewer: rkho
Click Here to See the Profile for rkho

9/4/08 12:02 AM
Got my tapes in a timely manner, perfect condition and excellent prices. Thanks guys!

Very Satisfied
Reviewer: deandallen
Click Here to See the Profile for deandallen

8/17/08 10:52 PM
Quick professional service. A minor supply issue was easily and instantly solved. Good communication. Quite simply there is not one negative thing to report, regarding my order from this merchant. Oh, if only it could be this good with every purchase everywhere.

Very Satisfied
Reviewer: tmpietrondi
Click Here to See the Profile for tmpietrondi

8/8/08 10:32 AM
I have just started recently purchasing tapes & tape sleeves for work related purposes. I found that protapes has exactly what I'm looking for such as the price and the quantity of tapes you can purchase at once. I also liked the option of ordering the tape sleeves with them. It makes it convenient when everything is in one spot. I was shocked when I realized there were different colors to choose from also. It's a great company to order from and I've had high satisfaction for the last two times I've ordered from them and I will continue to do so in the future. Thank you!

Very Dissatisfied
Reviewer: vvs31415
Click Here to See the Profile for vvs31415

4/24/08 10:03 PM
I ordered a bunch of mini-dv tapes at a very competitive price. Got e-mail confirmation immediately, then nothing for several days (UPS tracking could not locate the package using the reference as was suggested in the e-mail). Wrote an e-mail asking what's up with my order, got a response (rather quickly to their credit) that it's out of stock and offered to cancel or wait (but no ETA date given). Finally they shipped my order two weeks later, with same UPS ground (I thought sending overnight would be more proper in this situation). So, just proves again -- small store, poor service. Needed the tapes for this Saturday, had to get some from my local brick and mortar instead :(. Stay away.

This review was modified by its author, vvs31415, on 4/25/08 1:11 AM.

Reseller Reply    
Posted by
5/24/08 10:10 AM
I am sorry that we were not contacted directly in an effort to rectify the situation so that are more satisfactory resolution could have been arranged. As you can see by our history overall this is not an ongoing problem; however situations do sometimes occur. I have tried to contact the customer to try to offer some accommodation but there has been no response.

Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy
mrtapeguy

Very Satisfied
Reviewer: francjue
Click Here to See the Profile for francjue

4/24/08 5:05 PM
You guys were great to deal with. I made a mistake on an order and you made it easy to exchange for the right items. I will be doing more business with you.  
Thanks,  
Ron

Very Satisfied
Reviewer: Dynesh
Click Here to See the Profile for Dynesh

3/30/08 10:20 AM
I bought sony premium mini Dv tapes. They arrived quickly and were about the lowest price per tape, somewhere around 2.30 per tape, and that was just with ordering 30 of em. Very good dean, and I'm happy with the order.

Very Satisfied
Reviewer: mytch
Click Here to See the Profile for mytch

3/24/08 10:40 AM
Got the tapes quick and in great shape. Thank you...

Very Satisfied
Reviewer: scubajoe
Click Here to See the Profile for scubajoe

2/14/08 9:41 AM
good price and sent right away. good price and sent right away.

Very Satisfied
Reviewer: etroutman
User Rating: 
Click Here to See the Profile for etroutman

11/16/07 4:24 PM
Service and shipping are superfast, and prices are excellent! I will almost certainly order from Pro-Tape again.  
 
"S&H" costs are too high, in my opinion, but that's part of buying online. S&H certainly must be factored into the total per-item cost.  
 
I recall that the Pro-Tape site used to have a useful amount of helpful information about the tape products and about choices among them. This information is no longer there, and I miss it.

Very Satisfied
Reviewer: steve_99
Click Here to See the Profile for steve_99

8/9/07 4:29 PM
Have ordered minidiscs from Pro-Tape for a couple of years. Fast service. Good communication. Lowest prices. 200 JVC 80min discs ($1each) was my last order and they check out okay. Previous orders were for TDK and Sony  
discs. This is my first review.  

Very Satisfied
Reviewer: bradleonard
Click Here to See the Profile for bradleonard

7/16/07 12:59 PM
Great pricing! Good product Selection. Would like to see memorex

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