I ordered a custom configured Compaq desktop system for one of my clients. The computer had up to $100 in rebates if you also bought a printer at the same time (which I didn't).  
 
The computer was shipped 6 business days later and arrived a week after that. Free shipping, so the two week turnaround was manageable but annoying nonetheless.  
 
Now comes the fun part of trying to get the rebate. I submitted it online and got an e-mail confirmation. Waited several weeks, then checked the status of the rebate. Nothing.  
 
I e-mailed customer support and they said they didn't have any record of my rebate submission. They told me to send in my receipt and proof of my rebate submission. Which I did several weeks ago. Checked the status. Nothing.  
 
This is the first time I've had a rebate problem with Costco.com. I'll definitely be wary of ordering anything with a rebate from Costco.com again. Customer service is useless and denies ever receiving any rebate submission from me. The brick and mortar Costco stores are much better with rebates (never had a problem) but their selection usually differs from the online store.  
 
Overall not such a good deal without the rebate (and tax). Order processing takes 1-2 weeks and shipping takes another week. Probably won't order any time sensitive merchandise from them ever again.

This review was modified by its author, cow, on 2/24/05 1:20 PM.

I placed my order for a Canon Digital Rebel on Thursday night. Friday morning I sent an email to customer service asking if I needed to call and verify my order since my billing and shipping addresses were different (some merchants have required this). I recieved no reply to my email. Saturday I recieved a confirmation email that my order had been recieved. Monday I emailed again asking when it would ship and if there was an issue with my order because of the address differences, again no timely reply.  
 
I decided to call since my order was still in the "Processing" status. I tried around 11 am and the 800 number gave me a busy signal. I tried for about an hour and it was always busy. I tried again around 2pm and I waited on hold for 35 minutes before someone answered.  
 
The lady was very nice on the phone, and said that my order was in the process of being shipped and I should have a tracking number soon. Its the end of Monday (and they are open on Saturday as it states on their site), and my order still says processing.  
 
I have sent a total of 3 emails without a single reply. There 800 "on-hold" message says "for a quicker response, please email customer service" that is obviously not true as they have not answered a single of my emails.  
 
As a side note, I ordered a CF card from B&H at the same time on thursday. I had a UPS tracking number by the weekend.  
 
Maybe im too picky, but it seems to me 3 days to process an order for an item thats supposedly in stock is too long. And it may take even more than 3 days. I will update this when it finally ships. I paid $45 dollars for my membership, and I cant get any replies to emails and I wait on hold for 35 minutes. Not to mention they couldnt just ship it to the store, like most big resellers.

Just got my HP laptop today. I ordered from Costco online on May 10 and received a week later on May 19 with 2-3 free shipping from China. Customer support is excellent here, every prompt response with email. You can buy with confidence with out any worry. 6 months exchange or return policy even you purchased online.

I purchased at costco.com for the first time, but my order did not go well because my billing address was differ from my credit car. After several emails, I received the best CS ever.  
 
I would recommend from costco.