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Store Rating and Reviews Costco

Homepage: http://www.costco.com Shop Now at Costco
Six-Month Rating: 6.67 / 10
Six-Month Reviews: 3
Lifetime Reviews: 65
   
Lifetime Rating: 6.04 / 10 All Stores Avg.: 8.12
7.50 Pricing of Products and Services
6.67 Likelihood of Future Purchases
7.50 Shipping and Packaging
5.00 Customer Service
5.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 65 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  
Black 
Friday 2009

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 Costco Customer Reviews - Page 5
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Reviews 61 - 65 of 65
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Very Satisfied
Reviewer: 1buckeyefan
User Rating: 
Click Here to See the Profile for 1buckeyefan

11/8/04 11:18 PM
I ordered a Canon S500 on Saturday and received it on the following Wednesday. Very quick shipping. I was extemely satisfied with my purchase and service. I, too shipped to a different address as my Costco Membership. All went over very well.

Dissatisfied
Reviewer: cow
User Rating: 
Click Here to See the Profile for cow

7/30/04 2:06 AM
I ordered a custom configured Compaq desktop system for one of my clients. The computer had up to $100 in rebates if you also bought a printer at the same time (which I didn't).  
 
The computer was shipped 6 business days later and arrived a week after that. Free shipping, so the two week turnaround was manageable but annoying nonetheless.  
 
Now comes the fun part of trying to get the rebate. I submitted it online and got an e-mail confirmation. Waited several weeks, then checked the status of the rebate. Nothing.  
 
I e-mailed customer support and they said they didn't have any record of my rebate submission. They told me to send in my receipt and proof of my rebate submission. Which I did several weeks ago. Checked the status. Nothing.  
 
This is the first time I've had a rebate problem with Costco.com. I'll definitely be wary of ordering anything with a rebate from Costco.com again. Customer service is useless and denies ever receiving any rebate submission from me. The brick and mortar Costco stores are much better with rebates (never had a problem) but their selection usually differs from the online store.  
 
Overall not such a good deal without the rebate (and tax). Order processing takes 1-2 weeks and shipping takes another week. Probably won't order any time sensitive merchandise from them ever again.

This review was modified by its author, cow, on 2/24/05 1:20 PM.

Dissatisfied
Reviewer: sandman21
Click Here to See the Profile for sandman21

6/14/04 10:15 PM
I placed my order for a Canon Digital Rebel on Thursday night. Friday morning I sent an email to customer service asking if I needed to call and verify my order since my billing and shipping addresses were different (some merchants have required this). I recieved no reply to my email. Saturday I recieved a confirmation email that my order had been recieved. Monday I emailed again asking when it would ship and if there was an issue with my order because of the address differences, again no timely reply.  
 
I decided to call since my order was still in the "Processing" status. I tried around 11 am and the 800 number gave me a busy signal. I tried for about an hour and it was always busy. I tried again around 2pm and I waited on hold for 35 minutes before someone answered.  
 
The lady was very nice on the phone, and said that my order was in the process of being shipped and I should have a tracking number soon. Its the end of Monday (and they are open on Saturday as it states on their site), and my order still says processing.  
 
I have sent a total of 3 emails without a single reply. There 800 "on-hold" message says "for a quicker response, please email customer service" that is obviously not true as they have not answered a single of my emails.  
 
As a side note, I ordered a CF card from B&H at the same time on thursday. I had a UPS tracking number by the weekend.  
 
Maybe im too picky, but it seems to me 3 days to process an order for an item thats supposedly in stock is too long. And it may take even more than 3 days. I will update this when it finally ships. I paid $45 dollars for my membership, and I cant get any replies to emails and I wait on hold for 35 minutes. Not to mention they couldnt just ship it to the store, like most big resellers.

Very Satisfied
Reviewer: knguye11
Click Here to See the Profile for knguye11

5/19/04 4:11 PM
Just got my HP laptop today. I ordered from Costco online on May 10 and received a week later on May 19 with 2-3 free shipping from China. Customer support is excellent here, every prompt response with email. You can buy with confidence with out any worry. 6 months exchange or return policy even you purchased online.

Very Satisfied
Reviewer: ktranne
Click Here to See the Profile for ktranne

11/18/03 3:07 PM
I purchased at costco.com for the first time, but my order did not go well because my billing address was differ from my credit car. After several emails, I received the best CS ever.  
 
I would recommend from costco.

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