This is a tricky review because costco online is really a problem, very long time on phone hold time (30 min +)& shipping via UPS increased the problem. However the Costco store is a dream

I usually buy at the store, but they had this special on a 42" LCD that I could only buy online. Overall, I was impressed, fast shipping, great pricing, shipping prices were reasonble.  
Overall good experience. I like buying from them online just as much as in the store!

I love Costco.  
 
Just purchased memory for my Dell PC. Great prace. Quick shipping. Flawless install.  
 
My wife teases me that I could live at costco. Probably true.  
 
Recent pruchases, Panasonic dvc camcorder, Visio 32" TV, JBL NR Headphones.  
 

I ordered a new speaker set, the JBL Creature II, white. It came 7 days after I ordered it with the most basic shipping. The packaging was pretty good and the product came as described. I had no problems with Costco.com, but use judgment, as others have not had the same experience as me.

I ordered a Canon A570IS from Costco.Com. It arrived fairly quickly considering the labor day holiday and I have no complaints. No problems at all.

DO NOT ORDER ONLINE FROM THEM AND EXPECT TO GET YOUR ORDER IN A TIMELY MANNER!!!! Customer service takes 10-15 minutes, which you have to call if you haven't received your order, and they don't always provide a tracking number. Plus, they REFUSE to refund your order if they failed to ship it to you when they promised. Instead, you have to wait and, if you still don't receive your order a week after the date they told you they'd ship it, you have to call again, be put on hold again, in order to receive a rebate. Don't use Costco.com if you actually want to receive your order quickly, even if they promise a next day delivery!!!! Order from Amazon instead!!!!

I think I can summarize what the general review knowledge is about Costco. Most people would agree Costco as a storefront is great. They are honest about what they are selling you, and they have a great return policy.  
 
Online, Costco.com is a very different story. I ordered 2 LCD tv's on July 5th. It is July 21st today, and they haven't shipped yet. To call their customer service, you end up having a wait time of about 15-25 minutes usually.  
 
Today is the fifth time I've called. The first 2 times were within 10 business days of the purchase (the first two weeks from order date), at which point they neglected to do anything about checking the status of the order. Instead, they said "Don't worry, you'll get it soon. If it's not there within 10 business days then call us."  
 
So then I called again, to hear that "they will look into it." They told me they have filed a notice to the "resolution department." I asked to speak to the resolution department; they don't have a number. I asked to speak to a supervisor; they don't speak to customers. I was told I would hear back within 24-48 hours, and naturally, I did not.  
 
Two days later, I called again. This time, they put me on the phone with a supervisor - Aris Garcia - who gave me standard customer service talk about how they understand my concern, they're doing everything they can, etc etc etc... He told me he would personally look into it, having "sent an email to the shipper." He would call, but I had called after 5 PM EST, so he couldn't. He told me that he was out the next day (a Friday), and that he would personally call me Saturday. I told him instead to have the supervisor for Friday call me personally on Friday.  
 
Naturally, no call. So I call at 4:30PM, hoping to reach someone who can call before 5 PM. I get through at 4:55 and ask for a supervisor. I'm put on hold for 2 minutes, none are available. I ask them to call the shipper. She puts me on hold for another 2 minutes, comes back and says actually I talked to a supervisor your order shipped out today, so you should get a confirmation tonight or tomorrow morning.  
 
We'll see. I'll update as it happens, but regardless, the main lesson is this:  
 
If you're ordering from Costco.com, beware that IF THERE ARE PROBLEMS, IT WILL BE NEAR IMPOSSIBLE TO EITHER FIX IT OR GET A REFUND.

After reading some negative reviews for Costco on-line, I was prepared to be disappointed when I ordered the king Fusion bedroom set with "White Glove Delivery". Fortunately, everything turned out great.  
 
I ordered the set on-line and then received notice 5 days later that it had started its way cross country from CA to PA. It would take approximately 1-2 weeks to arrive. At this point we're already way ahead of the est. 4-6 week arrival quote. I'm thrilled to say the least.  
 
2 weeks later I get a call from the delivery company letting me know that the 4th of July holiday has pushed back things a few days, but my shipment would come in on July 9th. We just happened to be moving in to our new home on the 6th, so this worked out perfectly.  
 
Friday I get another call confirming the date and then Monday I got a call from the driver to let me know that they're on the way- they got here at 10am and were done at 10:45. The cable guy was actually here longer than the delivery guys.  
 
In part and overall, the service was excellent and well worth the cost. I highly recommend Costco's on-line services in regards to furniture.  

The worst! Had wrong version in store, so I ordered on-line. Still hasn't arrived (7/10). Called Customer service many times. Always wrong info. Though promised, I never received shipping confirmation. Customer service has no way to contact warehouse and check status. I needed at least one drive so I ordered from Fry's on the 3rd. They shipped the same day, I had it in two days, with holiday in between. Costco is my worst experience online. Avoid them on line!

I purchased a printer through them. It arrived quickly, well-packaged, and as described. I'm happy.

In Store - Outstanding  
 
Web Order - If you frequently order on line, be prepared for your experience with Costco to be the worst ever. I won't go through the exhausting story but purchased a Philips 63" plasma. Problems included: losing the order, multiple calls to the cs center w/avg of 20 minutes wait- absolutely no call backs notwithstanding promises otherwise.  
 
You can expect to speak with a representative who has no knowledge of the situation and has even less interest in resolution (but for one exception - Nichole @ ext 1386).  
 
This is in complete contrast to the outstanding customer service we have had from the warehouse.

WORST online shopping experience ever. I've had better experiences with sellers from eBay. At least some are nice enough to provide tracking number and receipts as proof of shipping. The website for costco did not provide a tracking number for my order (even though one was available). After waiting for about 2 weeks for the order, I called to find out the tracking number from UPS (website indicated that it was not trackable). *insert explicatives here* Somehow, UPS did something and let someone sign for the delivery. Without my knowledge, UPS indicated that it was to be picked up at their facility. Of course, it wasn't picked up and it was returned to sender. Costco was required to issue a refund even though I really wanted the item. They told me to re-order. But the price on the item has increased within the two weeks I had to wait!  
 
Like I said, worst experience ever. I'm going back to Newegg. Stay away from Costco.

Ordered a wireless mouse monday, arrived tuesday morning. :)

I've ordered from their website several times now with nothing but great experiences. Among my best experiences, I've had a 5 foot cabinet delivered into my office free next day when the cabinet itself was only $130.  
 
My most recent order was for a 22" LCD. The price was great and the specs for the monitor were among the best I'd seen before on any LCD. I received it and was pretty happy with the display, even though the overall fabrication of this off-brand monitor was less than I'd expected from Costco. However, when I decided to return it and instead order a new LCD from Costco (with 2000:1 contrast ratio), I was able to take the original purchase back to the store with no questions asked. I got a refund for my entire cost, including shipping.  
 
This is simply the best major retailer there is. I couldn't be much happier with their customer policies.

This review was modified by its author, Mystikal, on 4/11/07 12:31 PM.

Great service if you do not have issues with subitems on orders then you have problems.  
You can either return all or nothing. So if you buy a laptop and a backpack or other loosely releated items and have a problem with one of them you and you want to return it then I feel VERY sorry for you since it is a all or nothing policy. That is all because of there IT system can not seperate items.