This review is ONLY related to Costco.com purchases.  
 
I've purchased 4 or 5 things through Costco.com and have been quite pleased overall (coverking seat covers, emergency food suppy, netbook...). In each case, price was the best I could find on the item (otherwise I would have just gone elsewhere) and even on the heavy items (such as the food) shipping was either free or very low.  
 
Had to do a return on the netbook, as something was wrong with it. Per the return instructions just took it to the costco B&M store counter and they gave me no hassel on the return. Only odd thing was since they don't use Visa cards in-store (but you can use them at Costco.com) they had to give me cash on my refund.  
 
I'd certainly buy from Costco.com again based on my experiences.

I bought a customized HP from Costco last April 2008 & the motherboard went out in July of this year. Computers should last 3 to 4 years with no serious problems, but I had bought from Costco so I thought, "No problem, I'll have it serviced under the 2 year warranty." I got a dose of reality. You are on your own after the 90 day return guarantee. What happened is I contacted Costco's Concierge services & spoke with a "technician" for about 1.5 hours, who was clearly just reading a list of things to do. Nice person, he just didn't know much about computers. Finally, he said he could get a case number and have a box sent from the warranty company (the warranty company isn't Costco, it's a third party contractor). The return box arrived and it was too small, so I called and they informed me the computer I had bought from Costco wasn't the one in their records, they claimed the computer sent to me was a slimline (what a load of "carp"). I had my packing slip clearly stating it was an A6460t, and my receipt. After dealing with a number of other people the last person said they wouldn't honor the warranty, because there was no proof I bought the computer from Costco. Wouldn't you like to hear THAT from someone that's supposed to be providing service? I took the computer to my local Costco & spoke with three people, finally ending up with someone claiming to be a manager. I had explained the warranty refusal, shown them my proofs of purchase and the computer with matching model and serial numbers. They pointed to the 90 day return policy and refused to take the computer back. I pointed to the 2 year warranty, the accusing attitude of Costco's service company representative, their refusal to honor the 2 year warranty and asked for a return. They refused, gave me another case number, and told me to go through the process again...a "mistake" had been made, so they said. The mistake was mine, I bought a computer from Costco...buyer beware. After 90 days you are on your own, the run around begins. I'm now looking at a month or more to get my HP computer serviced, having to send it half-way across the country to a third party service provider that's proven to be untrustworthy. I'll continue buying from Costco, but never again a computer. The one star is for their cheaply built computers and service. I depend on my computers to run my business, but cannot depend on Costco to support my business critical systems.  

Very pleased with every purchase. Delivered on time with emails with the shipping status.

This review was modified by its author, Passion4Diving, on 8/7/09 1:51 PM.

I place many online orders through Costco.com and have always had positive experiences. The products are always quick to shop. The one time I was unhappy with a product, I enjoyed the convenience of returning the item to a local Costco retail store.

Ordered two Toshiba high def TV's, one a 46 inch the other a 40. On the larger set, bought first, we used the white glove service, and the installer/driver was a guy who had worked in programming and technology. He knew all a customer would want or need, and it was helpful for him to do the setup and familiarize me with the manual.  
 
The second set was delivered by UPS, and it arrived in good condition, there was some assembly required to assemble the stand and lock it in place in the TV. Nothing difficult, in a few minutes the set was attached to the DVR and performing excellently. Costco's order handling, communicating delivery dates, having the white glove shipper call to confirm delivery...all good, solid service with the customer/member's satisfaction in mind.  
 
The televisions were offered at very reasonable prices and appear to us at least, to outperform the top of the line Sony Bravia units. Someone at Costco did their homework when selecting these units to be carried by Costco. There's an extra year's worth of warranty and free "concierge service" tech support available that friends and family members here have had very good service from.  
 
A few years back a high end PC monitor failed after 17 months of use; Costco took it back, FULL REFUND, no questions asked. Who else does that???  
 
Costco's prices are not always the lowest, no merchant can possibly offer every item at the lowest price. Service, backing up products, responding to member's questions, and quite often very good prices...all add up to excellence in service, product selection, courtesy, and a good shopping experience.

Placed order Dec 16 for 10 calendars using online photo service. Web site stated 2 day processing time and I paid an extra $38 for 2 day shipment. 6 days later, still no shipment, with no commit date. There goes the Christmas presents. Extremely dis-satisfied. No intention of ever using on line service again.  
 
12/23 Update: Wrote letter to CEO of company on 12/20, actually got a response from company employee with a name and email address. Promised to get order shipped on 12/23 with next day delivery on 12/24.  
 
12/24 Update: Order arrived 3:40pm via UPS. I will give Costco credit for responding quickly by upgrading my "extremely dissatisfied" to "ok". However, one shouldn't have to go to the CEO to get good service.  
 
My prior experience with Costco online was good, in that the TV's that I purchase were delivered as promised. It appears significant issues arrise only if you have "problems"

This review was modified by its author, rqb, on 12/24/08 6:03 PM.

After a horrible experience with a company called eCost, which sold me a Westinghouse 42" TV for a very good price plus $50 shipping and a six month warranty and never delivered, I kicked myself and went to Costco online, where the exact same item was being sold for TEN BUCKS MORE..... lousy ten bucks!.... with a two year warranty to boot.  
Costco was always my preferred vendor when I lived in a city that had one of their stores. Now, I'm old and in the boonies. No Costco, but they're online with the same great prices and service. I got my TV three days after ordering it, and am totally happy with both Costco and my Westinghouse LCD TV. To sum up: I should have gone to Costco right away, instead of wasting time with a bunch of incompetents.

These guys are incredible! I had purchased a HP all-in-one printer 3 years ago. Like most HP printers, it self-destructed. Because my daughter had purchased it for me at Costco she returned it...AFTER 1 YEAR...they took it back and gave her a full refund.I now find out that they give a 2 year warranty on all electronics. Just bought a 26" Vizio TV last week cause' I love their warranties so much. Also...if you pay for it by AMEX...they extend the warranty ...to 3 YEARS!

Ordered a Canon printer online at Costco.com that I researched from Consumer Reports. The confirmation email said it would ship 7-10 days and I had it in my hands within 3 days. Exactly what I ordered and received in very timely fashion. Very pleased with Costco.com

I ordered a netbook from Costco.com site. If I had read all the review on Costco.com on ResellerRatings.com beforehand, I would not have ordered anything on Costco.com.  
 
When I ordered my netbook, the item was not available at that point, and I had to wait for two weeks while the manufacturer build the laptop in the factory. That's fine. But they should have mentioned this in their listing (or item description), which they didn't. Their website merely said that it will take 3~5 business day for delivery (for express shipping.) But don't get deceived ! This is only for "shipping part". If the item is not available, you may have to wait for arbitrary amount of time(which was two weeks for me).  
To me, my experience on COSTCO.COM ONLINE SITE WAS TOTALLY DIFFERENT FROM THAT OF THE OFFLINE WAREHOUSE STORE IN TERMS OF THE QUALITY OF SERVICE.  
Moreover, when they ship the item, tracking number was not available to me. Come on, this is expensive (some hundred dollars) laptop, and I have no idea what's going on on its way? What if some accident occurs during the delivery? Will this guys let me wait for another three weeks or what? Give me a break!  

I have purchased many items since they launched Costco.com. The customer service has been consistently terrible.  
According to their on-line records, my item was shipped a while back and should have been delivered one week ago. According to UPS tracking number, item was never shipped. Emails to Customer Service is useless, AS ALWAYS.  
Calling customer service, being on-hold for 50 minutes, is equally hopeless. They need to "research" the issue for a few more days to find out what happenned to my order.  
While they offer some good items at good prices, their customer service has always been at the bottom of my list.  

I ordered a SLEEP INNOVATIONS NOVAFORM bed from COSTCO on 6/26/08, after waiting and waiting i find out the bed just got shipped 7/9/08 and not expected to be delivered until 7/15/08. And just think that the shipper is in my state in W.Long Branch NJ. At no time did anyone say the bed was backordered or anything else. The bed company Sleep Innovations still has not answered my email to their website. So i say Costco is lame and the bed company SLEEP INNOVATIONS sucks even more for the way these two companies handled this order. Companies just dont care about customer satisfaction anymore.

This review was modified by its author, badboyclub1, on 7/11/08 10:28 PM.

This has to be the worst reseller on the internet. I have purchased many items over the years but this was my worst experience.  
 
4/17-I placed an order with Costco.com which was an easy process. Confirmation e-mail came out telling me when to expect the item (4/23).  
 
4/23-When the item arrived the box it had been shipped in was obviously damaged before it was shipped as the box was taped up and repaired under the shipping label. When UPS put it at my door there were screws and bolts lying on the ground around it.  
 
4/24 -I contacted the customer service number listed on the bill )the first time they were open after the item arrived) I was on hold for 35 minutes before even speaking with someone. They took my information and told me that a person working the case would contact me.  
 
4/28-Received an E-Mail from Todd Fricker, Customer Service Representative tfricker@costco.com 425-313-8100 ext. 111687 stating he was looking into the matter and would get back with me in 2 business days  
 
5/1-Called him, but his v-mail was full so I sent him an e-mail to find out what was going on. I also called the main customer service number, again held for 30 minutes, and they said they could not do anything and that Todd was working on it.  
 
5/3-Got an e-mail from Todd telling me he had e-mailed the vendor to find out what they could do. I found out all items are drop shipped from vendors from this site. It was supposed to be shipped out from the vendor on 5/3 and a tracking number was going to be e-mailed to me...  
 
5/10-They sent me an e-mail telling me they could pick up the old item and ship me out a new one after they received the old one back, so much for fast resolution. I just returned the item to the store and will buy this elsewhere. Not worth the money I was going to save as this as it was a pain and I still don't have my item.

I just bought a Nikon D40 kit with 18-55 lens ... and had a great experience ... camera came two days later and was exactly what I ordered ... no problems at all, smooth transaction from start to finish ... i saw a lot of negative reviews below but my experience was great.

I have bought probably thousands of dollars worth of "stuff" from COSTCO, and a pretty large percentage has been electronics (3 computers, 2 monitors, 6-8 hard drives, flash drives, flash cards, DVD & VCR players/recorders, 2 cameras, a GPS, etc. etc.) and NEVER have I been disappointed by them either with an online or in store purchase. Usually they are the cheapest, or close to the cheapest I can find, but even if they are a little more, I'll take them any day because of their excellent customer service!!! I couldn' give any store I have ever bought from a higher recommendation.  
 
Last order came 2-3 days before I expected it. As usual, Great Service.

This review was modified by its author, NickV5, on 4/18/08 9:40 PM.