I'm not very happy with the packaging. I ordered a trekking pole from STP, which looked like they just tossed into a box along with the literature (which was all bent, and looked used.) and invoice for the product. Next to no packing material to protect the product from shipping mishaps. When I received the box it was all smashed and misshapen. I would normally not fault the retailer for this, since it obviously happened during shipping, but since there was virtually no protection, STP gets the blame. Thankfully there was no damage to the product, but I still find this unacceptable and unprofessional. I think I'll shop elsewhere from now on.

This review was modified by its author, Mobius_13, on 3/5/08 10:02 PM.

I am glad that some folks have had a decent experience recently. I will not ever do business with STP again. The UPS return service label was not in my package in spite of the insistance by STP customer service that it was and I must need "another" one. It is now 36 hours from my first contact and I have yet to receive the label that they have claimed they would send. The latest word is that I should receive the return label by 7 pm tomorrow. That will be nearly 72 hours from my first request for the label and I am being told that I was not sent one because it was not clear that I wanted a "refund", I was just asking to "return" an item. WTF? Can any of you explain why this makes a difference as to whether or not I am "provided" the return label that they claim to have sent? I have never received a UPS return label from this company. Instead I have received nothing short of a pathological passive/aggresive game with customer service and the attempt at intimidation by sending back a portion of my e-mails, clearly ommitting the part where I asked for a label. I am now eight e-mails and three phone calls later and I still do not have a UPS return label. Instead they chose to arrange UPS pick up which is impossible as I am not at home during the day. At one point I was told this would be an option but apparently it was the only option for them and as it was not a workable option it still meant I could not return the item and they would not have to refund my money.  
The item I ordered was clearly second quality but not advertised as such.  
If you feel like playing games go ahead and order from these folks.  
I really like the "beliefs" section of the website where they claim to have "ethics consistent with the faith of the owners in Jesus Christ and his teachings".  
Yeah, right. I have been jerked around and had my e-mails altered to allow the company to believe that they are in the right.  
The last e-mail says that my money has been refunded to my credit card but I have not seen it on my account yet. In any case no one should have to spend this amount of time and energy in order to return faulty merchandise. It is hard for me to believe that so many different people in the company seemed to misunderstand what I was asking for.

This review was modified by its author, huts, on 8/10/07 12:12 AM.

Have ordered from Sierra Trading Post several times and each experience with this vendor has been excellent. Orders shipped quickly and always arrived on time or earlier than expected. No mistakes even though some orders consisted of many different products. Emailed questions regarding products or orders were always answered promptly. One order needed to be changed and this was handled in a friendly and timely manner by Marie, one of their customer service agents.  
 
Will definitely be ordering from this company again, and have already recommended them to friends and family who also got excellent service.

This review was modified by its author, Cheyenne, on 7/21/06 2:14 AM.

I've placed dozens of orders with STP over the years and its always a great experience. I receive order confirmation almost immediately, receive my items quickly, and the shipments are always securely packed (big wholesalers don't always do a good job of that). Several times I've had to return items because of sizing or quality problems and my credits have always been promptly issued. This even immediately after Christmas, when I'm sure they had plenty of other returns to process. One time there was an extra undershirt I hadn't ordered in the package, and I called and told their customer service and they not only gave me a credit but told me to keep the shirt. A similiar situation a few months ago, I ordered two Kelty daypacks and received only one of the model I'd ordered, the second was a model that was about $40 more. I called customer service and they issued me a credit for the full cost of the pack (I'd have been happy if they only refunded the difference) and told me to keep the pack. Outstanding! I hardly ever shop anywhere else now, except for REI which is also one of the best. Honestly, STP and REI should be the standard against which all other online merchants are judged. Now before anyone starts thinking "shill" just look at my other reviews and see if I gush like this about anyplace else except REI. In fact, I'd almost say that if you managed to have a bad experience with STP, you're either a) cursed or b) a huge pita anyway. Just my .02.