I have been ordering from Sierra Trading Post for well over 10 years and never had a problem. It is always a pleasure to do business with them.

Have made many orders, always with complete satisfaction. Sierra Trading Post is a great company in my experience, and I recommend them highly.

Second order in an approximately a week that was cancelled due to being out of stock. In each case the item was listed in stock, but coincidentally enough they were the lowest price and best deal for the quality of their current stock. One time I can understand, but twice is an obvious "bait and switch" ploy. I should have been alerted when the customer service agent suggested a less desirable product on my first order.  
 
On the second cancellation the customer service agent gave me this big story that basically breaks down to "we have no idea what we have in stock at anytime so when you make an order, we'll take your money there on the spot, earn interest from it when combined with all the other saps we took to the bank and then tell you that we don't have the item a couple days later. Oh, but we do have this hideous substitute that you could buy instead..." thanks, but no thanks. Caution when buying, if you even bother, and if I were you I would just look for a legit deal somewhere else...  
 
 
Update: As expected after my third email to them they have not replied, yet they keep sending me their SPAM emails about specials and sales probably 3 times a week even though I have unsubscribed several times. How low can they go....  

This review was modified by its author, PeterJK, on 2/23/09 12:45 AM.

Overall excellent experiences--great prices, easy returns, interesting products. I have ordered 10+ times and go back for interesting higher end clothing and outdoors stuff. Limited selections, but if you find what you want you can get a good deal.

I ordered a Tommy Bahama belt. When it arrived, it had a razor cut the entire length of the inside of the belt, like it had been marked as "remaindered" or substandard stock. The damage was not due to shipping because it was inside extensive packaging that was unharmed. The belt was otherwise very nice. When I wrote a negative review of the belt for STP's site, it mysteriously did not show up on the site. (I followed their review guidelines.) I have no doubt that STP will allow me to return the belt, but I think it's unacceptable for them to sell merchandise in this condition without informing buyers. Maybe they didn't realize the condition, but that doesn't inspire confidence. I've had other experiences with STP that have been satisfactory, but I find that they're careless about shipping things that are the wrong size or not quite as described.

We have ordered from Sierra Trading Post 11 times, and have never had anything but positive experiences with them.  
Theri merchandise always arrives within the time frame promised, the merchandise is always brand new, and since they sell primarily very well known brands, the merchandise is always top quality.  
I've ordered 2 Marmot Gore Tex shells, a down parka, slippers, socks, numerous pairs of Vasque footwear for my wife and myself, and other outdoor oriented gear. Basically anything that we would use in the outdoors, we would try to order from Sierra first.  
My wife's Marmot Gore Tex shell had a problem after about 6 months where the fabric around the side pocket zipper started fraying, I contacted Sierra, they sent a return shipping label, we returned the defective shell, and within 2 weeks, my wife had a brand new version of the shell we had returned, at no additional cost to us.  
What more could we ask for?

Sierra Trading Post is my only place for shades, because prices are cheap!!! And good quality of course, I usually wait till they send me news letters with coupons and go to their bargain barn or clearance section to hunt for new shades, sometimes 25 dollars will get you a nice looking polarized shade made in Italy. They always ship out the next day, so shipping is fast. Will definitely shop here again.

Agree with other posts -- good deals, but the spamming is horrendous. They provide a link to their website in emails to get off the mailing list but these requests are ignored. If you order from them I suggest setting up a temporary email address and killing it once the order is complete.  
 
They'll also send you tons of catalogs in the mail which besides being a nuisance is a waste of trees.

This is one of my favorite stores due to the consistantly high quality of their merchandise.Have purchased clothes,shoes, and various household items. Get on their email list to receive frequent discounts 10-20% and sometimes free shipping. Shipping is unusually slow almost always, though.

Good service, was shipped reasonably well.  
 
But I started receiving spam from them - every day, sometimes two emails a day. That was the worst part of the deal, I've never dealed with such a notorios spammers.

Excellent batteries, great deals and good customer service. Really stand behind their products, no hassle replacement for defective product (only happened once.)

I'm not very happy with the packaging. I ordered a trekking pole from STP, which looked like they just tossed into a box along with the literature (which was all bent, and looked used.) and invoice for the product. Next to no packing material to protect the product from shipping mishaps. When I received the box it was all smashed and misshapen. I would normally not fault the retailer for this, since it obviously happened during shipping, but since there was virtually no protection, STP gets the blame. Thankfully there was no damage to the product, but I still find this unacceptable and unprofessional. I think I'll shop elsewhere from now on.

This review was modified by its author, Mobius_13, on 3/5/08 10:02 PM.

I ordered a woolrich parka on 12/24/2007. The order was promptly charged and not shipped. It is said to be schedule for delivery on the 3rd of January. The customer service laugh at me when I said I will file  
a dispute with credit card if they do not ship it out. UPS Ground never takes this long to ship. It is said on the site that the order will be charged when it is shipped. It is clear that STP placed up this "billing information received" shenanigan to charged people early. They gave me a fake tracking number which did not register until 2 days later and by then, the order was still not receiver for shipping. I do not like to buy from a company that lies. Do go ahead and order from STP if you want to give away free money. This company has some very shady business practices.

I was a bit surprised at the rather low ratings for Sierra Trading Post. I have been ordering from them for at least 10 years and have always been very satisfied. The prices are excellent, they send everything out very quickly, and it always arrives sooner than I expect, especially considering their shipping prices. They have a great selection and are very reliable for their quality. I highly recommend them. Most recently, my wife and I ordered a whole assortment of things for a trip we are taking. They shipped everthing the next day and it arrived in only two days, despite being free shipping. This is right around Christmas too. I have had to return a few things over the years too and never had a problem.

This review was modified by its author, makudes, on 12/20/07 7:28 PM.

Excellent online seller. Very easy returns if it doesn't fit, etc. Very good selection and prices. IF you know what brands you like and what sizes fit you, shopping is simple.