I am a first time buyer of PCVideoOnline. The order process was very organized and easy to follow. It also took very little time to complete. The order was shipped promptly and well packaged.

I've been very skeptical of online stores based in nyc due to a previous bad experience with a different store, but everything went very smooth with my transaction with pcvideoonline.com and i would shop here again.

I HAD A GREAT EXPERIENCE WITH THIS COMPANY. THEY GAVE ME GREAT SERVICE. I PLACED MY ORDER OVER THE PHONE I WANTED AN ACCESSORY THAT THEY DIDNT HAVE IN STOCK. AND THEY FOUND IT FOR ME, CALLED ME BACK AND SOLD IT TO ME AT A GOOD PRICE.

Giving them a try, will folowup on results.  
 
Who knows.

This review was modified by its author, jrfurman, on 7/11/03 11:23 AM.

Superb effort for overnight and saturday delivery. All items that were purchased were accounted for. Great 'can do' attitude with the desired results. Good, caring professionals to deal with, whole heartedly recommend and will use them again.

Great Service! Robert was very professional and helpful. Super prices- best one I found anywhere. Would recommend to all my friends.

I was helped by Tom (x188). I called to confirm my order, as directed by email, and was assisted in upgrading my purchase by Tom's helpful advice. I would not have known about the opportunities to upgrade for a better price/deal if Tom had not filled me in. The whole process was extremely professional, this was my first transaction with PCVideoOnline, and I look forward to future ones.

TOm Extension 188 - Very helpful, highly recommended!!

This on line transaction was absolutely perfect.  
The Sales Person (Louis) was extremely helpful.  
He was pleasant and very helpful by telling me  
that I was buying a reconditioned Lap Top that  
had never been used. He gave all the purchasing  
information I neede. The computer arrived exactly  
as promised on time with all requirments intact.  
I would highly reccommend this Suppler to anyone.  
 

I ordered sony digial camcorder and toshiba laptop and I recieved a day late as they are at new york and the past week there was heavy storm ... over all I'm satisfied as I got great price .... by the way they are not angels thus they know what they are doing .... I got my memory upgrade at a good price and my waranty at excelent price .... for people who complain about this company ... they are dreaming as I'm sure they have never bought anything from the net before ... I will rating this company as very good comparing with many companies on the net ... by the way I've been trying to buy my camera at this price or cheaper from about 8 other companies and when they know I don't need any thing they tell me we don't have them now ....call back I spoke to one of pcvideo sales rep. and he confirmed he has them and gave me the price listed ... and with a free case  
net companies are playing a lot of games and this company is one of the least ....hey they have to make money  
I will do bussiness with them more in the future ..  

Here is my experience with PCVideoOnline.com buying the Panasonic 42PWD7UY Plasma Flat Screen  
 
Day 1  
Placed order online. Received email confirmation stating total price of $1716 and that "due to security reasons and high fraud incidents" I need to call in for my confirmation number.  
 
Called the number, gave them my order number and asked for my confirmation number, but instead the guy tries to sell me a wall mount for $99. I say no and he says call back later for a confirmation number  
 
Called later and the guy does not give me confirmation number still because he says it doesn't get delivered by UPS, but by a freight company instead. I ask when will it be delivered and he says call back in a couple days.  
 
Day 3  
Call for delivery schedule, he says "It's already shipped buddy." I ask him when, he says it should go out Monday or Tuesday.  
 
Day 6  
Call for order status, they give me a tracking number and the number of an AdmiralUSA.com to find out order status.  
Call Admiral.com and they state that one of their local agents has the tv and I need to call them to schedule a delivery.  
Call this "local agent" which turns out to be some company called Fast Fleet with a (908) area code. They say they deliver M-F so I schedule delivery for 4/13/05  
 
Day 8  
Took the day off as Fast Fleet gave the cable company response of "between 12-5". Got to be around 4:30 and they still hadn't come so I was getting worried, I called them and they said he was stuck in traffic. Finally, around 5:30, the TV arrived.  
 
Conclusion - I must admit that I saw all the reviews on this website AFTER I placed my order so needless to say I was worried that I had made a mistake. The company definitely does not give you the warm and fuzzies I typically like in my online retailers, but to their credit they always answered the phone (though I had to wait upwards of 10 minutes on hold) and in the end I got the product exactly 6 business days after I ordered. I mounted my TV last night and popped in The Incredibles and the picture is AWESOME. As for PCVideoOnline, well, I've described my experience so YOU decide what to do.

Placed the order ($3000 plasma TV) and called to confirm that it was in stock. Was told that it was. Called again a week later only to be told that it was backordered for 2 weeks. Only up side is that they did NOT charge my credit card.  
[edit] To be fair, the TV is backordered EVERYWHERE. The issue I have was the way the situation was handled.

This review was modified by its author, rhb66, on 10/10/05 10:25 AM.

I placed the order on their website and recieved an automatic email from them asking me to call. I called and sat on hold for about 15 minutes. A guy comes on the phone and after taking my order number tells me that the laptop I ordered had 'just sold out'.

Place order for digital camera and it took them one week to process the order and they dont even give me the tracking number. I had to call to get tracking number. Biggest problem is time it takes to ship product. It took me almost two weeks to receive product from the time the order is placed.

made me call to try and sell more items. then , when no addition items were bought - said it would be 7 -10 days at least even though I paid extra for 3 day shipping.