Despite the lure of a great deal PC video on line falls short in every area. I purchased a TV from them almost three weeks ago, and still do not have a TV. or a valid tracking number.  
Their customer service has do nothing but give me and my wife the run around. i have spent over five hours on hold with them, and have recieved nothing but the run around. They have threaten a 10% restocking fee if I cancel. BUYER BEWARE!!!!

- On July 23 2006, I ordered a Panasonic TH50P500U (a PC compatible model) from PriceMad for $3,148.  
- A few days after PriceMad shipped me a totally different unit (TH50P60U a non-PC Compatible model for which I had no use) for $3,248.  
- After several unsuccessful telephone calls, then as many unanswered e-mails, on October 12, I decided to file a complain with my credit card.  
- On November 29, I sent a certified letter to PriceMad to suggest a settlement for our dispute.  
- On February 1st 2007, PriceMad finally indicated that it was willing to settle the matter along the lines suggested on my November 29 letter mentioned above: We agreed that I would keep the wrong television set at a reduced price of $1,910, the cheapest discounted price advertised on the web that day.  
- Instead of refunding me $3,248 (the amount originally billed) and charging me $1,910  
(the amount agreed upon), or simply refunding me the difference ($1,338), PriceMad charged me $1,910 on top of the $3,248 already paid for a total $5,158.  
- My credit card was unsuccessful in attempting to retrieve the overcharged of $3,248.  
- A formal complain has been filed with the New York Attorney General, the Better Business Bureau and several other consumer agencies. Other civil and penal actions are underway.  
- I since resold the TV to a neighbor at a small lost for $1,800 and ordered the model I wanted from "ShopDigitalOnline" which sent me the model I wanted at the price they advertised.  
 
Should I add that I would advise you to stay away from PriceMad and its team of professional crooks?

In addition to trying to sell me an extended warranty on a TV whose manufacturer was offering a free 5-year in-home warranty, I was also told that my order could not be shipped to my house unless I paid an extra $50, since I was not a business. This was not mentioned on the website. I ended up buying the TV from someone who charged the same price as the "new" price, but at least they were up front about it.  
I will avoid them in the future.  

I ordered a Sony 50" LCD TV from this company May 4 through their website. I called the next day to confirm the order. The salesman, Steve, confirmed my order, but he tagged on an additional 7% shipping insurance fee (not mentioned on the website), which was an additional $220 on top of my order. After I agreed, Steve offered expedited shipping and said I would receive my item within a week and a half. I decided to call on May 17 to check the status of my order. After being put on hold for 15 mins, I was transferred to 2 different people who took my order #, a "manager" named Tony , came on the phone and said "The box is too big and no shipping company wants to handle it." I told him I was guaranteed a week & a half, and he kept putting me on hold. When he comes back on, he said he could all of a sudden send out my TV the next day. I called my credit card company the next day and found that it was not charged and my TV was STILL NOT sent out as Tony had told me. I called PCVideo and cancelled my order w/ Steve with no hassles. I then posted a negative rating describing my experience with this company. When I get in to work the next day, May 19, I get a call from Tony begging me to change the rating, saying that his boss was upset w/ him. His boss, Jimmy, then gets on and apologizes for the poor service and tries to make other deals w/ me, trying to offer cleaning products!! I wouldn't budge, & he asked me to change the rating. When I said I wouldn't do that either, he THREATENED to charge restocking fees (for an item that was never shipped out), to put me on their collections, & damage my credit. He also called me a liar for the negative rating. First he acknowledges the poor service, then he threatens me. Very poor, unethical business practice! I told him to Get over it, that I wasn't buying from them, and replies "I'm beyond that now, I don't want you to buy from us." He concludes by saying "If you really want to squash this, all you have to do is change the rating. This is reported to the NY BBB. Legal action against them is pending.

I WOULDN'T TRUST THEM WITH MY MONEY.  
 
I called around 5pm on a Friday to ask about a Toshiba at a great price. I was told that it was a refurb and did I really want a refurb? For $100 I could get a new one. That sounded good to me so I went with that. I then hesitated and said I was going to wait until Saturday to make the order. Then Jimmy Barnet said they won't be open on Monday and I would miss the deal. I said, "is the computer on sale or something?" and he said yes and the deal was over at the end of the day. So I did it. (I'm pretty sure there was no sale, I think he was afraid he would loose the sale). Then the salesman started realign off charges. It was that easy.  
I then realized I had not done a check on this company I had only seen that they had 3 stars. As I read negative post after negative post I got really afraid. One person said that they called about one computer and were talked out of it and talked into a more expensive one. That happened to me. Another said they charged a mysterious fee and a shipping and both were high. I did my math and realized the same thing happened to me. Another person called and said that the salesman said the computer was new but it was really a class A refurb. The computer they sold me was in fact a refurbished one and not new as represented. It was at this point I realized I made a serious mistake. Not only did I fall for every trick, I was really concerned that they would take forever to ship my computer if it really was in stock (as many stated on the web). I called back and no one answered, not even an answering machine.  
I then called American Express and stated the above and asked what I could do. The computer had not shipped and I doubted that they had run the card. The Amex person said that they had my back and to simply email PCVideoOnline and request the order be canceled and to keep a record of the email. I wrote a very direct and polite letter and simply asked that my order be canceled ASAP.  
THIS IS WHERE IT GETS CRAZY  
 
I called and talked to Jimmy Barnet on 4/19/04 (although I think I was really talking to Steve).  
I said I would like to cancel my order. He asked why. I said I simply wanted to cancel my order. This is when he raised his voice and immediately went on the defensive. He then began to up sell me. He would get a better computer at the same price. I stated I wanted to cancel my order. He then stated there would be a charge to do that. I told him Amex said if he charged to cancel the order I was to turn the situation over to Amex. I told him this. Then he said he would take the $106 dollars off my price if I still ordered from them. Trust me, it was tempting but I knew it would be bad if I did. I held tight. He demanded to know why I was canceling. I gave him answers below:  
When I told him that they said the computer was "new" but neglected to mention it was a rufurb he had nothing to say in response.  
 
When I said I didn't know what the percentage charge was for in the original quote he ignored the question.  
 
He then said if I was buying from someone else then I was buying from were a bunch of monkeys in a basement in the Bronx.  
 
He then became upset that I was calling him a liar even though he had not lied to me yet (even though they did lie about the computer being new and couldn't explain the percentage charge).  
 
THE CRAZY PART  
I said, "look, I have read thread after thread how you took money and didn't have the part in stock, or it didn't ship for a week or that you treated customers badly. I don't feel comfortable using your company, I just want to cancel my order".  
He said, "WELL YOU WILL BE PLAYING WITH YOUR CREDIT FOR A LONG TIME AFTER THIS.....AND HUNG UP ON ME!  
 
Everything I had concerns about with this company were proven in a single conversation with Jimmy Barnet .  
 
I called Amex immediately and told this story. They said they had my back and not to worry about the credit threat. They said they would take from here. I felt better about my phone call at that point but I hate to think anyone would use this company.  
 
I am the marketing person for a large online company. We take orders everyday just like PCVideoOnline.com. I know what it takes to process an order. My request to cancel an order before it was shipped should not have been a big deal. It should not cost $106 to cancel an order. I should not have my credit threatened by the "manager" of PCVideoOnline.com. My next letter is to the Better Business Bureau.

BEWARE! Please do not do business with these people. The only way we can bring honesty and integrity back to online shopping is by stopping scammers like this company.  
 
I purchased a plasma online on the 6th and was asked to call to "confirm" my order on the 7th which I did. The salesman told me it "was just out of stock" and it would ship the next week when a new shipment came in. Now I know this was just a scam to have more time to draw money out of me. Later in the week I noticed the price had dropped so I called and asked if I could have the lower price since my order hadn't shipped yet. They said yes, they would honor the lower price and I would receive credit on my credit card. I called today (the 16th) to see what the status was. I was told I never confirmed the order and had to do it again. (I now know that their term "confirmation" really means "scam time"). Anyways, they re-rang my order and it came out to about $250 more than my original order even though the price had dropped $100. I asked why and they said they had to charge me for insurance (about $250). I said no, they hadn't mentioned that on the website, the email they sent me confirming the total cost OR during the first "confirmation" phone call. I said I wouldn't pay it and asked for the owner or the manager. He said the owner was "Tony M____" and he wasn't in. The "manager" came on the line and said I had to pay the mandatory "insurance" rate. I said no and that I wanted to cancel the order. He said no, "you can't cancel the order". I asked to speak to the owner again and he said he wasn't it. After arguing about me cancel the order, the "manager" said the owner had just stepped in. The "owner" said "ok, we won't charge you the insurance but we can't ship it for a month". "We'll just charge you the original amount". I said ok, but I had already been told I could have today's lower price. He said "No, once you order, the price is set". I just said I wanted to cancel the order, no more hassles. He said no, I couldn't cancel it. We argued about that. He then said, "Ok, I'll cancel your order if you won't get me in trouble with the boss". (LIED TO ME ALL THIS TIME AND MISREPRESENTED HIS IDENTITY AS HE HAD SAID HE WAS THE OWNER). I said I couldn't guarantee that. He said, "why should I cancel your order then if you're just going to get me in trouble?" I just hung up as there was no talking logical to these guys. I could have just lied and said I wouldn't say a word, but I don't do that. Lying is wrong in case this generation has forgot.

Was hung up on  
Odered product with 3 day shipping still have not recieved any notice or product.  
So far a very bad experience and getting worse.  
Seems that if you do not ordere the extras that they try to push on you by having you "confirm your order" then they just ignore you. Will not ever order from this company, no matter which name they use, again.

After ordering a camcorder with my credit card on the internet, they wanted me to call them.  
I was put on hold for > 20 minutes; finally an unfriendly person tried to sell other stuffs.  
I cancelled my order. This company is a scammer.  
Watch out for these bad guys.  

If you read this WATCH OUT! These guys are professional scammers!  
I did a terrible mistake to go to their shop on 417 5th avenue in New York.  
 
I REALLY WANT TO WARN YOU ALL FOR THESE GUYS!!  
 
I was going to buy a Canon 10D digital camera and looked around on internet for one. I find a place on internet that is called pcvideoonline.com. I looked at their website and I saw that they had the camera in stock, it was the only one I found in New York who had it in stock at the time. I e-mailed them to confirm that they had a Canon 10D in stock, and those lenses i wanted. I got an answer that they had the camera in stock, and that I should contact Ulf at the store when I arrived. I bought an airticket from Sweden to New York to buy the camera and the lenses.  
 
When I came to the store I asked for Ulf. Ulf said that he was from Umeå in Sweden (today I don't think he was from Sweden, I think he said that to make me feel better and safer), and said that they had "the best price in the New York". I told Ulf that I was going to spend about 4500$ on camera and lenses. He show me the camera and the rest, then he asked for my creditcard. He didn't inform me anything else before he charged my creditcard, and then he charged me 5861$!! for a Camera with two lenses! 500$ was for a world wide warranty that I didn't want, but they charged me anyway. I showed them the printout from internet with their prices, but they said that it was not their homesite. After a lot of trouble they did credit 500$ for the lens I didnt get. what could I do, I did see the camera and stuff on the counter. After Ulf had charged my creditcard he took the camera away and told me that it was not my camera, my camera should come next day! So there I was, charged for more than 5000 $ and had no camera! The day after I got the camera and one lens. Then after much more trouble I got some memory card and some other stuff you can see on the link.  
 
They charge me 1460$ too much and they didn't refund the money when i noticed it and remind them aboute it. I have send over 5 e-mail to them without answer.  
 
THESE ARE ALL THE SAME COMPANY :  
Comp Direct,  
Plasma Kings,  
Pcvideoonline,  
Barnett's Computer Warehouse.  
 
Probably there are more names.  

This review was modified by its author, Magic.man, on 11/25/03 2:29 PM.

Truly awful company with the usual deal: camera on back order after declining oppurtunity to purchase unecessary extras. Finally cancelled order and dealt with a more reputable company.  
 
Funny how the three posts below mine are all raving about PCVideo - anyone smell a hint of "fraud"? I though RR had automated detection for that, I'd say it's not working.

Placed order on internet 8/29/03. Called to confirm order 9/2/03. Called 9/5 because web site stated "please call". They stated computer just had not updated yet. Called 9/9 to get tracking no.- order had not shipped. Promised to mail out next day and proceeded to sell accessories. I declined. Called 9/11 for tracking no.- order had not shipped. They asked me to call credit card co. to see if they had charged my card yet! I knew this had to be a terrible, disorganized co.and I wanted nothing more to do with them. I cancelled order immediately.

--- Do NOT buy from this company! Warning!! ---  
 
These guys are completely rude and their order  
tracking is horrific. I ordered a camera from  
them with overnight shipping and specific billing  
instructions. The first problem is that they  
make you call no matter what you order, so even  
when you order something it's not really ordered yet.  
Ok, so I call and confirm my little $600.00 order  
and also confirm with the sales rep that the  
billing notice is there and will be handled. The  
guy says no prob, thanks (after trying to sell me  
a load of crap I didnt need). Three days pass and  
no camera so when I call the guy says there's no  
billing instructions (WTF??) and they havent  
shipped it yet. Thanks to this company's very  
unprofessional practices, I have NO camera for my  
vacation. Thanks guys! I hope everyone that buys  
from you see's what a horrible seller you are  
and spends their money elsewhere.

I had a horrific experience with pcvideoonline.com. I placed ordered for a camcorder with them. They never bother to send me any e-mail confirmation about the status of my order. They never replied to the emails I sent to them enquiring about the status of my order. After sending the e-mails repeatedly, I got a short (and irritating) e-mail asking me to call on their customer service telephone number, without even mentioning the name of the person who sent the e-mail (and not mentioning anything about my enquiry). Whenever I called on their customer service phone number, it took an average of 20 to 30 minutes to end the call because they kept my call on hold in between for a long time (this happened everytime i called them). In one incident, the sales executive said he will transfer the line to the manager, and i waited for 15 minutes on-line and finally hung up the phone. They never informed me the details of the shipment.  
 
When i called them again to enquire about the shipment, the sales girl told me that she will get back to me on my phone with the "tracking number" and she never called me back.(When i asked her to e-mail me the shipment details, she told me that it is difficult). The sales executives are extremely unfriendly. The sales executive promised me to ship the product within 2 days and they shipped the item on the 9th day and i got the item on the 11th day thanks to UPS. They didn't send me a proper invoice. I will never go back to them for any buy.

This place is a scam. I called to order a Sony DCR-IP5 on two seperate occasions and neither time was my order fulfilled. They push every upgrade imaginable and if you do not take them the camera is on back order forever. The first order I placed was conveniently cancelled without notification so I assumed it was an honest mistake and reordered. The sales rep assured me it was in stock and even checked twice. After I refused any of the extras he tells me that it may not ship for a week. He then tells me it may be 2 weeks and by the end of the conversation I should have it in hand in less than a month. Customer service can be describe as nothing short of pathetic. This boiler room type operation placed me on hold more than 5 times every time I called and I was disconnected repeatedly. I will never buy from this company I will tell every person that I talk to what a hideous company this is.

I decided to order a Canon EOS 10D digital camera and I found that PCVideo had one of the best prices on the camera. Before ordering, I called them to verify that the camera was not a gray market or refurbished. The salesman told me that the camera was new and it had the full warranty. I placed the order online and received an E-mail advising me to call them to complete the order. I called the number and as expected they tried to get me to buy additional items including an extended warranty and a camera lens. I refused both and told them I only wanted the Camera body. I was advised that delivery would take 3 or 4 weeks. Well I waited 3 weeks and decided to check on my order. After being placed on hold five different times, I was told that there was a delay in shipping the camera because they were waiting for the lens to come in. After advising the supervisor that I did not order the lens, I was then told that the delay was because they were waiting for the camera to be shipped from Japan, but he was kind enough to offer to sell me a U.S. version of the same camera for $300.00 more. He then went on to explain to me that the camera that I ordered would have to be shipped to Japan for warranty service. It did not seem to matter to him when I said that I was led to believe that I had ordered the US model and I was never told that I could not have it serviced in the U.S.  
 
The conversation ended with me canceling the order.  
 
This was the worst online purchasing experience of my life.