first i want to warn everyone trying to buy pc parts from this store.this is the worst online store ive ever bought from.i payed for my products on april 29 2008 they sent me a email with my order number and thats it.the only way to contact them is by email which is horrible cuz they never answer back.the products i orderd were needed asap so i had to buy them on another website which by the way i received 3 days later.thanks frozen cpu for your great buisness.so im trying to cancel my order from case-mod but its impossible cuz they dont answer my emails.this website is the worst online store ever please beware.they stold 93.00 dollars from me and im trying to talk to the bank so they can give me my money back cuz i payed with credit card,i hope im succesful with that cuz i worked hard for that money .im so upset cuz i email them everyday and no answer....................................................................................................ok today i received an email from case-mod and they finally shipped the product.a little advice to case-mod if you change your methods of buisness you will have more customers.

This review was modified by its author, TheMessiah2213, on 5/12/08 11:36 AM.

I ordered an item at 12:20PM on Friday, April the 25 2008. Their policy is up to 48 hours processing time. The item did not process and ship until Wednesday, April 30th. That's 3 business days processing time, total of 5 days. What's worse, the item didn't even ship on the 30th, instead all they had done was either notify the USPS about the shipment, or purchase an online shipping label, because USPS didn't start tracking until the 1st of May. I opted for 4-7 day first class mail(I believe), regardless of the type of shipping, it was 4-7 day delivery. 7 days from the 1st of the month would make the latest possible delivery Thursday, May 8th. Well, it's the 9th, two weeks since I ordered the item, and it still hasn't arrived. Not only did they fail to live up to their 48hour processing, it seems they also screwed up the shipping. I've never known any form of USPS delivery to take more than 7 days from coast to coast. I have sent two emails over the course of this week, requesting a refund for the shipping charges because they didn't meet with either their processing or shipment time and I've received no response. I will never do business with this company again, all others should avoid!

Case-Mod.com is the worst store I have ever encountered on the Internet. It takes too many days before shipping out. Enticing deceptive schemes. Absolutely no reply to email inquiries. No reply to voice mails. No phone number over which one can directly talk with them. The fax number listed on their "Contact Us" page does not take fax calls. Very low morale. No or little sign that they are still in business. They may go out of business any time soon after charging your credit card before shipping your order.  
 
Case-Mod.com entices you with deceptive schemes. Before I proceeded to checkout, my shipping charge was $7.36 for my zip code, according to the "Shipping Estimate" on their web page. This shipping charge was attractively lower than its competitors. However, at the last step of the checkout process, my shipping was raised to $9.43. The new shipping charge was higher than its competitors. However, I was tired. So, I reluctantly accepted the higher shipping charge and completed the checkout.  
 
There is another deceptive scheme by Case-Mod. In my shopping bag, they showed "Spend just $1.01 more to get *Free Gift* USB LED Light & Switch Device with Case!". So, I spent a few more dollars. The free gift was put into my shopping bag. However, Case-Mod never sent me the free gift.  
 
Also, do not be deceived by their "1 week only" special price. The "1 week only" tag has been there for at least three weeks.  
 
Case-Mod charged my credit card immediately after I placed the order, before they were actually ready to ship my order. Case-Mod did not ship my order promptly. At their web site, the status of my order was marked "pending" for a week. Case-Mod did not reply to my email inquiries. The fax number listed on their "Contact Us" page did not take fax calls. Their fax machine seemed to be turned off. Case-Mod did not reply to the voice mail. There was no sign that Case-Mod was still in business. Finally, I had to conclude that Case-Mod went out of business after they charged my credit card before shipping my order. So, I went to another store and purchased the same product. However, after I obtained the product from the second store, I received the same product from Case-Mod. So, I got two identical products. One product is enough. The other piece is useless to me. So, it is the same as I lost the money. The loss was due to the facts that Case-Mod did not promptly send the product and that Case-Mod did not reply to my inquiries.  
 
There is another warning. The Policy by Case-Mod states, "All refunds incur a 15% restocking fee, even if the parts have not been shipped." So, they can advertise products they do not have and take orders, and never ship the products. Customers who give up waiting for the never-arriving merchandise will cancel the orders, and Case-Mod will get the 15% restocking fee. By this policy, Case-Mod can make money from nothing. It is like alchemy.  
 
Not only their deceptive schemes, but also their negligence to reply to inquiries is serious. Case-Mod should go out of business before they trouble more customers.  

This review was modified by its author, cst090mr, on 5/8/08 10:29 PM.

New heights in lack of communication. I guess I am too used to having the website be a store front for professional businesses. Pending for 2 days? No email response, a phone line that sounds like it is someone's home phone. I will be reading RESELLERRATINGS before placing an order. I will also contact the manufacturer that sent me to Case-Mod and have the link pulled from their site, to avoid future embarassment.

The worse company I've ever ordered from. Slow order processing and there's no way to contact them. They do not respond to emails. They don't participate in programs like BBB Online etc. I now understand why. Pay a little extra for good customer service.

This the worse store than I have bought and worse costumer service ever ULTRA BAD AND NEVER RESPOND E-MAILS AND TELEPHONE never buy to them!  
 

Worst internet experience ever. Always make sure a company lists their phone number on their website. Call that number to make sure there's a person on the other end.  
 
First shipment was shipped to Tennessee instead of Michigan! That's despite me emailing them the day the shipping notice was first sent out. 1 month and 10 days later, I finally have my entire order.  
 
Horrid customer service response (or should I say LACK of response)  
 
You're better off going to FrozenCPU or CrazyPC!

The Case Fan on my desktop died and I was looking for a replacement. Unfortunately I did not do any research before buying from Case-Mod. I placed my order some time Wednesday afternoon. I selected Priority Mail(2-3 days) as my delivery option. I received the confirmation email a short while later, but that was it. For a company that prides itself on shipping all orders within 48 hours, I find it odd that as of Monday 2/4 my order had not shipped. well I assume that it hadn't shipped because I haven't heard anything back since that time. After reading about the company, on here, and other places, I sent an email asking for some confirmation, and stating that "IF my order has been shipped, please provide me with the tracking information, IF my order has not shipped yet, please cancel it." Several hours later I received an email saying that my order has been canceled. Whether this actually means that it didn't ship, or if I will have to deal with sending the merchandise back, I dont know. All I can say, is don't waste your time or energy with this company. Even if you think you are getting a deal, it isn't worth the hassles, look elsewhere.

I would just like to tell everyone not to buy from this company. Case-Mod.com has the most horrible customer service i have very experienced. I ordered a Logitech G7 gaming mouse on Friday January 4, 2008 and the money was taken out right away from my account, so in this case my order should be processed but it wasnt so i waited till next week on tuesday the 8th and my order was still pending, and they emailed me saying it should be shipped