Very good service before the sale of the company. Excellent service after the sale of the company. Nothing but raves for them now. Will buy from again soon without hesitation!
Xoxide had an uber sale where Xoxide was closing up shop and I was able to take advantage of buying a whole lot of stuff :). The shipping was fast. I made separate three orders, but one of the orders was totally canceled because Xoxide didn't have the product in stock. My 1st order went smoothly and I gotten everything. However, my 2nd order where I ordered several power supplies, I only received 1 and a note that I will be credited back for the ones that were not available. After a week, I was surprised to receive another package where Xoxide upgraded me the top of the line power-supply for the ones that weren't available at no cost. I am extremely pleased the extra mile that Xoxide went for me. However, Xoxide is now operated under new management. I can only hope that they will do a similar job in offering great service and selection. I can only say that the "last stand" during the sale from the previous management has done an excellent job.
Website design easy to navigate. shipping cost information provided for items in cart. competitively priced products. wide selection of products. timely commmunication of shipping confirmation and tracking information. would recommend to others.
High Quality products at great prices. A custom built computer is always better than a pre-manufactured. You get to choose all the components. Xoxide makes those sought after high quality components easy to find with good service. Very dependable.
Dagnabbit!! I wrote a long detailed review and ResllerRatings just blanked it out when I clicked Continue... here's the gist of it:
good variety of items, good prices compared to similar stores, fast shipping, good packaging, great customer service, helpful reviews & product descriptions, GREAT user forums, VERY nice and easy to browse navigation. Easy to find what you're looking for.
Fun site to browse, nice to be able to save a shopping cart, instead of fearing it being deleted from one day to the next.
I find myself typing "xoxide.com" in my browser's address bar a few times a week, addictive! :-)
This review was modified by its author, cyclometric, on
7/6/09 11:35 AM.
Ordered a Thermaltake BigWater 760i from these folks on Friday after they had closed. My old Thermaltake pumped wasn't working. During the course of the weekend I got the pump to work and so no longer needed the new kit.
I called xoxide at 10am SHARP (their opening time) and was told the item had "shipped". Now they were closed the entire time, so I can only assume they have elves working on the weekends.
Now I will have to return the item and pay their 15% "restocking" fee for an unopened box!
Another company scamming the customer for a few bucks! You've been warned.!
Ordered a hard to find Hiper Osiris case from Xoxide.
Price was good and decent reviews - so though I usa use other online seller pretty 100% of the time but they did not have it in stock - I decided to go with Xoxide.
I ordered on a Wednesday very early - hoping it may get out that day - it didn't but no biggie - I read some reviews on here that said to not bother emailing and just call - so I did on Thursday evening - the customer guy was cool and said it went out that day. Excellent I said and then the next morning got the 'sent' message.
I thought I had dodged the bullet and everything would be great but then I got the package - they sent the wrong case - I got the Anubis by the same company.
They are similarly priced and about the same 'level' of quality but it was not what I order and I had had my hopes up. All of the paper work and shipping info said Osiris but I got the Anubis (definitely in the Anubis box - pretty big on the side so I'm sure the got who shipped it didn't look to close).
I thought about calling and leaving a stink but to be honest I really don't feel like - it's a pain I don't want to deal with so I'm acceipting the disappointment and living with it.
This has never happened to me with the other company and the shipping is quicker so I do not think I will use xoxide ever again. Too bad cause I buy a lot of stuff and was hoping I had found an alternate vendor I could trust.
This review was modified by its author, das_iu, on
5/1/09 4:09 PM.
Everything went smoothly. Oddly enough, two separate orders had a smaller shipping charge than one single order, but other than that everything was great. Everything was packaged well and arrived in working order. Will do business with again.
I have pruchased several items from Xoxide and am very pleased with the quality of the merchandise and the delivery time. Will buy from again, also I have already started telling all my geek friends about Xoxide. Paul
I paid for expedited shipping but my order was shipped standard ground instead. Did not receive a refund for the difference, the CSR told me that what I was paying for was "expedited handling" and essentially that if I had paid for ground they would have held the package one day just because. What a crock. Never ordering from there again.
I ordered 3 Yate Loon High Speed 120mm Fans (40dBa, 88CFM). The price was the best I've seen them sold for. They arrived in a timely manner, but did not have much protective packaging, only some loose packing paper surrounding them. They were in perfect condition though, so no harm done. The fans are excellent, and work as advertised. I would order from Xoxide again.
