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Store Rating and Reviews PC USA dba PC Source

Homepage: http://www.pcusa.com Shop Now at PC USA dba PC Source

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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
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Six-Month Reviews: 1
Lifetime Reviews: 30

   


Lifetime Rating: 5.25 / 10
All Stores Avg.: 7.91
10.00 Pricing of Products and Services
10.00 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
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This merchant has fewer than 20 reviews in the past 6 months.
 

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 PC USA dba PC Source Customer Reviews
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Very Dissatisfied
Reviewer: eto_demerzel
(read my 2 reviews)
Click Here to See the Profile for eto_demerzel

12/15/03 12:51 PM
PCUSA is a scam. I ordered my computer with them in October and its December now and I still haven't finished my business with them! I ordered two computers, one for my girlfriend and one for me. Hers being pretty much a mainboard with integrated audio/videa/lan had absolutely no problems because nothing could go wrong. Mine, however, had a video card that booted with the warning "Engineering BIOS - Not for retail sale" and overheated whenever I played a video game that required 3D acceleration. I tried to return it and they gave me a run around first trying to get me to talk to the manufacturer directly and then finally agreeing to "ALLOW" me to send in a RMA. I returned the items to them - by the way they required that I return everything in "as-received" condition because they might resell it to someone else otherwise they charge you. You must keep an eye on them like a hawk because they still haven't refunded my credit card even though they said they would and when I called them up and inquired about it I got the line "Well, you see, I have to verify that everything is ok, then I send it to our credit department and that takes time..." Well, its been a month since I sent the video card back to them and still nothing! The phone is always busy and nevermind about email. There was also no warning about not being able to open the computer once it was received (I ordered mine without a hard drive because I already had six) and even the CUSTOMER COUNTER ON THEIR WEBSITE IS A FAKE (refresh the site yourself to see how much it fluctuates in just under a second). DO NOT BUY FROM THESE GUYS UNLESS YOU HAVE A LOT OF TIME AND MONEY TO WASTE. This run-around as other people have called it is not worth the money you save.

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