I was ordering two mp3 players online. Found one i liked for a good price at this store. I just ordered two days ago. I really wish i hadn't now. In fact, since i found these reviews, i've been trying to call them to cancel the order. - Alas - nobody will answer the phone - sometimes it's busy, but otherwise, a machine answers and you stay on hold. - I was on hold for 2 hours - just waiting to see if anyone would pick up. i did this two days in a row. I really hope My product ships! - i could be out more than $300.00! Dont buy from these people!!

I purchased a 5.6" TFT LCD display for a mobile PC. After telling me that for my purpose, I didn't want the 7.6" display I should buy the 5.6" TFT LCD, I purchased the 5.6". The quality of the display was bad, very bad. It was too poor to use for anything other than from a VCR, and even that was pushing it. I wanted to return it due to it not being what was advertised. After e-mailing their company six times, I finally got a response. They impose a 15% restocking fee and I was told I need to return to their Canadian presence so I need to pay all the customs in addition to the shipping. I purchased this for $130 total, and by the time it gets returned it will have cost me $175 for all the fees, and shipping. I will just sell the unit on e-bay.

Plain and simple.....I'm taking this company to court for all the reasons that everyone else has mentioned here. I was ripped off just like the others but I didn't see these comments till it was too late. Now they have my money and claim ignorance.... They make it look like they are working out of Vermont, but they work out of Canada and ship via International carriers. They wanted duty from me to receive my package and it took over a month for me to resolve, then the unit didn't work right out of the box! Trying to return it was a joke also. It's now May and I still haven't received my money back..... see you in USA court Mr. Benoit.  
P.S. STAY AWAY FROM THIS COMPANY!!!!!!!!  
INTERNET FRAUDS!!!!!!!!

Oh man ... I wish I looked this place up on Resellerratings.com first. I would have never dealt with them. I believe they are plugging themselves on ebay because they have a 96% positive feedback. Yet I am already having problems with them.  
First they said that "Pat" was sick on Friday AND Monday andthe order didn't get in until Wednesday. Hmmm ... they have one guy processing orders. Then they treid and relieve my fears saying they needed my phone number to give to the international shippers they use. Then I called again today "Oh, that order is being shipped today." I asked "Then I expect an e-mail with a tracking number today" The response, "Oh no, that won't get to you until Tuesday (Today is Friday)" Then they try and talk some Frenchy garbled bullshit ... I know you speak English. I have a feeling this is going to be a process, a long process.

I bought online 2 items from that company: a DVD player and a LCD monitor (TV). The DVD player was defective. When I called them, they first accused me of having dropped the item, which is ludicrous. They were rude. They finally (after 3 days) sent me a RMA, and I returned the defective item to them (worth $179), throught the US postal service. This cost me an additional $21.15. They now say that they will send a replacement item when they get the defective player back. Unfortunately, it has been 10 working days since the shipment (4/21/03), and the company remains silent.  
I believe that I am victim of a deceptive and unfair commercial practice.

I purchased an VCD player from this store located in Montreal.  
Well what can I say... POS.  
1 Skips like there is no tomorrow , so forget about portability.  
2 Scratches the disk is shaken.  
3 VCD playback defaults to PAL. Manual doesn't say a word about how to switch to NTSC altough the player is sold here in Canada.  
4 Customer support is inexistent. I tryed to contact them several times but their phone is busy at 2 AM in the night....  
 
To wrap it up, don't throw your money on the junk they sell at huge prices.  
If you never heard about a brand nor you can get any info from www.google.com for get about it as is 99% some junk wraped in shiny packs.  

I purchased a Mp3 player from these guys because they advertised a great price and they were a Canadian company.  
 
When I first ordered it, they sent an e-mail saying they didn't actually have any in stock...but they were getting some "soon". Selling me something they didn't have is ridiculous and I should have cancelled my order on the spot. But I let them delay and delay for several weeks until I finally got my product.  
 
I got charged more than was advertised as well.  
 
Then when I found out the remote was defective I gave them a call and after several weeks of unreplied e-mails, etc. I was able to get an exchange.  
 
The second remote they sent me didn't work either.  
I assumed it was the unit, and by that time they stopped selling that product, so I struck a deal with them getting a FULL REFUND. I sent the unit back to them and didn't hear word back from them. When I got my credit card statement back a month later, they had NOT refunded my money as promised. I called them back angrily and a very rude operater by the name of Corey told me that whatever deal I struck up was invalid and was quote-unquote "ridiculous".  
 
Now, they are willing to send me a "new unit" but I have to pay another 40 bucks. So, either I pay these scammers MORE money or I get stuck with nothing at all.  
 
To be perfectly honest, to save me the frustration, I think I'm just going to call them and tell them off.  
 
I've spent 50 bucks on postage, innumerable time on the phone and for what? I have an empty box filled with styrofoam and that's it.  
 
Avoid these guys!  
I'm out over $300!

I ordered a portable DVD player/ROM and a 5.7" TFT screen. It took a month to get to me via their "overnight shipping."  
After the items arrived, I saw that they were not even close to what was advertised. The ROM drive was not USB 2.0 and the screen was not S-Video comatable. It took me 12 emails and 3 hour-long phone calls to get an RMA and they were going to charge me a 15% restocking fee to boot!  
Avoid this merchant!!!!!!

They bait you with good prices and then fail to deliver. The company does not carry items on it's web site that it lists 'in stock', lets you order them, fails to contact you and subsequently reniges on their shipping guarantee. They downsold me when I had to call them a week later to inquire on my original order, promised me the new product in a few days and then failed on that too! No answers to emails, long holds etc. Stay away from this company!! Put 'mp3playerstore.com' in any browser and amaze yourself with other horror stories. If you have months to wait and insist on ordering then save yourself some trouble and do it over the phone...more than likely they don't carry the product you want. Better yet, just avoid these scammers.

This company has the worse customer service of any online business I have ever shopped from.  
They did not include a copy of the invoice with my purchase. I need a copy of this invoice for any warrnaty work for this product. When I emailed them with a request for a copy of the invoice they took over a week to reply to my request. Finally when they replied to my email request they said they had no scanner and they would not snail mail me a copy or email it to me. They would only fax it to me. I have since emailed them back telling them that I do not have access to a fax but have received no reply.  
Excuse me, but if you can fax it to me, surely you have this invoice on a computer somewhere and you can print it & email it or send it through snail mail.

Got product quickly and without problems. Never got any response from them when I asked for a tracking number though. Product seems ok, but customer service needs to learn how to respond to people.

Watch out for these guy's, I returned a defective MP3 player for refund, they charged a restocking fee and the process took over two months. The vendor is Canadian and played the conversion game at my expense. I will not do business with these scammers again.