Took my 168USD and sent me nothing.  
 
Just lies to myself and paypal, telling me he had already refunded me and telling paypal that he had sent the item but cant access the tracking details for 4 days.  
 
What jokers, if you purchase from these after reading through some of these comments then you are walking a mine field, dont say we all have not warned you!

I order an mp3 player from them and then received an e-mail stating it was on back order. I e-mailed them back and cancelled the order and also called and cancelled the order. Three months later, I receive the player and my credit card gets charged. Now, I have to ship it back to Canada and was fortuante that the post office took it back because they did the delivery confirmation thing and it was a mess, but I took it back to the post office within an hour of receiving it. That's okay if they made a mistake, but I called them up and informed them of the situation and they said they would credit my account once the receive the item. The received the item a week and half later. I called them up 3 weeks later and asked for my credit and they said they recieved the item and were working on it. I called them 2 weeks after that and they said the were still working on it. I finally called my credit card company and filed a dispute. They eventually credited my account. Needless to say, I wouldn't buy from them. Do a search on froogle or pricegrabber.com, I'm sure you'll find the same item in the US  

Purchased mp3 player that was dead on arrival. Followed the website instructions and requested a return merchandise authorization. No response. Tried again and again. No response.  
 
I don't have to say terrible things about the company. For me, the above paragraph says quite enough.

zero service!  
unit arrived broken(noy mp3ps.com fault)but so far no help from company

This is the E-mail that I recieved after many atempts to contact them I the end they cancelled the order which I am glad about I so far am one of the lucky ones  
 
DVD player and 7"flipdown tft lcd.  
 
Dear customer,  
sorry for this inconvenience, your order will be cancelled.  
Best regards,  
customer service  
sales@mp3playerstore.com  
www.MP3PlayerStore.com  
 
----- Original Message -----  
From: XXXXXXXXXXXXXXXXXXX  
To: <sales@mp3playerstore.com>  
Cc: <support@mp3playerstore.com>  
Sent: Monday, October 27, 2003 2:50 PM  
 
 
> I wish to inform you that I have contacted my credit card company and have  
> put a stop on all future contracts with MP3playerstore.com I also wish  
> to inform you that I wish to cancel my order no 54793 as of now 27th  
October  
> 2003 at 19:44 GMT. if any attempt to take (unlawfuly) any money form my  
> credit card I will be contacting the nessary law enforcment groups.  
>  
> It is sad that if you are a rep.company that you could not reply to my  
E-mails  
> I will be posting on the internet and with you internet provider the above  
> situation  
>  
> Wesley Ellis

I ordered thursday 11:00 p.m.7"tft lcd tv monitor for my pal mobile dvd player.The next morning fri.10;00 got an email saying the ordered was sent n gave me the tracking nbr.Tuesday 11;30 the package arrived , it was securelly packed and it was in original sealed box. Open the box all parts complete n brand new condion. It works well w/ my DVD player. So far have no complaint and Im sattisfied w/my order.

This review was modified by its author, agatchie8, on 10/15/03 3:04 PM.

Iam so sorry That I ever orderd from MP3PLAYERSTORE.com I paid $432.95 for 2 broken 7"headrestTFT color lcd moniters and they were broken and used if you can get through on the phone you will be on hold for atleast 1 hour no joke then i was told to return them more cost with return shipping and custom fees then I was told they got them and I had been refunded ya 25.00 I was missing quit a bit of money so I called back and caleed back and called back I still have not got my money back and they have there items and my money I'm very upset and very annoyed by the whole situation I fileed with visa and the BBB so all will be taken care of soon but boy I have went through alot trying to deal with this company I wish iI never saw there web site

WHat a joke! This "company" is run by like 3 people, 2 of whom don't speak english as well as they should. I mailed in an order via priority mail ($$$$) on Tuesday...the following Tuesday, I called asking why I didn't get a tracking number yet..."O well so and so was on vacation last week so we couldn't process your order..." one guy running the joint eh? Well i call back on Wednesday demanding that my order be shipped by the end of the day. "We haven't received your order yet..." bull...i got a tracking number on my order, and it was delivered...after being put on hold, he said that because I used a money order "the order has to be passed from one guy to another guy to another guy"....ok...makes no sense whatsoever...then I asked him if my order will be mailed tomorrow morning..."yes yes (in a thick accent)..." i'd bet that it won't be shipped out tomorrow and it won't be by the end of the week. i'll be calling the post office and a local TV station to get on the backs of these idiots...and don't rely on their tech support...i was on hold for over an hour, and then their line disconnected me...then i called again, and 45 min later hung up to go to lunch...i had been calling them all morning w/o success....finally i call them 30 mn before they close and i get in touch w/ a human...god don't order from these people. there are other companys with prices just as good...don't make the same mistake I did and all these other people did!  
 
 
-Update...HA! I got my money back! All I did was file a complaint with the Internet Fraud Complaint Center at http://www1.ifccfbi.gov/. This is run by the FBI and the National White Collar Crime people. After I did that, I called up the company the next day. (This by the way is three months since I first asked for my money back) I told them what I did, and when I called back the next day to see if they had done anything about it, they said the check was in the mail! I was skeptical, because they had told me this about 15 times along the 3-month interval, but three days later, I received the money back! Try it!

This review was modified by its author, keenster, on 11/14/03 12:06 AM.

Do not purchase from this seller. Maybe if your transaction is error free, you might get your item. However, I had a problem with my order and they DO NOT answer email and if you get through on the phone (don't get a busy signal). You can expect an endless delay on hold. I had to drop off after 45 minutes.

Product was never shipped to my home and over one month later I still havent received a credit to my charge card.

Oh boy. How I wish I'd read these reviews BEFORE I ordered from these jokers. I've experienced some bad customer service in my time but this place definately has to rank WAY at the top of the pile. Any and ALL email inquires are summarily ignored and any attempt to call is met with either infinate hold times or sheer staff incompetence. Late last week, I placed (2) orders (Jul 17 and 18). Initially I ordered a NexII player because of the price and paid directly with my CC. After reading some positive reviews on the NexIIe player, the next day I ordered one but this time I paid with PayPal to get the 'free' DHL shipping option. Well, turns out that allegedly my first order was 'accidentially' shipped to the wrong address and then returned to them. Evidentially someone there believed that although I had been charged for it I really didn't want it and nobody bothered to resend it. I've, of course, been offered a 'full and total refund to my card' (but the jokes on them, because I've already notified Visa of their activity). As for the second PayPal order, no one there seems able to find an order number for it and they don't appear too concerned about looking into it. However, once again the jokes on them because PayPal was also paid with a different CC and they too have been notified of this merchant. My best advise is to AVOID like the plague. However if you have ordered and paid with a CC in the past 30 days, my advise is to contact your CC issuer and file a dispute over the charge ASAP. Otherwise, you have little legal recourse short of small claims action.

I have been getting no response for the last few weeks after I returned a few items for a refund.  
 
First I should mention that I had many difficulties getting just getting my order in, because customer service insisted that I fax a copy of my credit card. Photocopying your credit card then faxing the twice processed image did not result in anything legible the first time I tried. I had to start a whole new order with a credit card with a better background/contrast. I have never heard of any online seller requiring an image of the credit card. For security, most sites just request those little numbers on the back of the card.  
 
Anyway, I returned 3 compact flash cards which were not compatible with the Nex II player. I am awaiting a $100 refund, and although I complied with all of the return procedures, they will not answer my emails. The lack of attention is more frustrating than anything. I too, like a few other posters, will soon be resorting to litigation if a refund isn't forthcoming. I am getting mad enough that I'm not going to be satisfied with a mere refund.

I was going to post my annoyance with their custom support regarding phone backs, but after reading all of these post I think I'm one of the few lucky ones. I ordered a NEXIIe MP3 player because of the CF card support and great price. I received a conformation and then a tracking number the next day&#8230; so far so good. I track the unit as it comes from Quebec and then arrives in Calgary 3 days later and gets delivered. Well, delivered it never was. I contacted the company via e-mail first asking what might have happened, no response so I called them and talked to someone there. I was told the Shipping Manager was not there and would call me back the next day. I was happy enough, no long hold time, quick answers. Three days later I still haven't received a phone call. Lucky for them, the box just showed up with our normal morning mail. I don't believe the package being MIA is their fault but I am unhappy with the lack of response from this company. If they called me when they said they would and responded to my e-mail I would have been a very satisfied customer, right now I doubt I would buy from them again based on my experience compounded with all these negative comments.

This review was modified by its author, Henry_CA, on 7/14/03 12:43 PM.

Update 6-26-03. Finally, after threats to sue and call in the FBI, they shipped my order (without responding to any of my emails). I am gratified to learn that they are just unresonponsive, not frauds.  
 
This store sucks. I ordered from them and they charged by card but they wont give me a tracking number, respond to my emails, or otherwise verify the thing is going to ship. It was supposed to ship, according to their website "the next day." When I finally got through to someone they fed me lines of BS about my order shipping "tomorrow" but it never happens. I have repeatedly demanded that they cancel my order but have not recieved any info back. I am sooo close to reporting them to the local police and my cc. If anyone here has successfully sued these people and collected a judgment, let me know. I am an attorney and would love to take a shot at them under the local consumer fraud statute (on my behalf, not yours, sorry guys). Email me at ej788@hotmail.com

This review was modified by its author, ej788, on 6/26/03 2:33 PM.

I ordered from them before checking here, mainly because they had the NEX IIe at a great price. I was a little worried when I got an email saying that the package deal was backordered, and would be available "soon"  
 
It turns out that they were having problems with the flash card supply, so they substituted a different brand (Toshiba) which was ok by me. Overall, it took less than two weeks, which isn't great, but not terrible either.  
 
Research the products elsewhere though, because it looks like they do sell a lot of cheap crap.