It was a month before i could get a replacement product for a bad 7" monitor (it did not power up). getting them to answer the phone is a task. when emailing i got no response after 7 attempts. when i did finally get 3 different people on the phone.they of no help. Wes the owner is a shady character and it shows in his business practices. DO NOT ORDER FROM THIS COMPANY! IT WILL BE A BIG HEADACHE WITH NO ASPIRIN AVAILABLE. i STILL HAVE NOT RECIEVED A REPLACEMENT PRODUCT AFTER 1 MONTH. TODAY I CANCELLED MY ORDER. i AM HOPING TO GET THE REFUND FOR THE RETURN SHIPPING. I WONT HOLD MY BREATH.!!!!!!!!!avoid mp3playerstore.com. They are probably the worst retailer i have ever dealt within my 34 years!!!  

very very very dissatisfied  
... and getting more dissatisfied every day ...  
THIS STORE IS A FRAUD !!!  
 
I ordered 2 headrest LCD panels from this company. At first got 2 panels that did not work. After returning these panels and a lot of e-mails i finally got 2 working panels but they were completely different than the ones i ordered and looked a lot cheaper. I was promised a refund for the price difference but did not get anything yet and they do not react on e-mails any more.  
Overall there response on e-mail and/or phone is very very bad. I think i have send them about 25 e-mails and only got a response on 3 of them. From support i never got an answer.  
 
.. but reading the reviews below .... it could even be worse ....  
 
Update:  
Got TWO (!!) replies on mails this week ! I will quote them both, because they are completely bizar ...  
 
First reply (after about 10 reminders ...):  
"  
What is your order number?  
Please reply as soon as possible  
Thank you and have a good day  
"  
This is realy what they send, nothing more and nothing less. The ordernumber was in about 10 of the previous send 25 mails .....  
 
But of course i send them the ordernumber again.  
"  
My initial ordernumber was xxxxx.  
 
Could you also, besides keeping your promise and credit back the price difference ASAP, send me information about the specs of the panels you guys send me ?  
 
I’ve found out that this kind of unasked swaps from your side happens more often and I want to be sure that I got my moneys worth.  
"  
 
Then the next reply came (the same week, a wonder as such .... 2 replies in one week !).  
"  
Credit you back for what exactly?  
Can you please tell me.  
Thank you and have a good day  
"  
This is unbelievable, again as with the first mail, the answer is in the same mail. And also some other person from this store promised me the credit (or they must have employed someone with severe memory-problems .....).  
 
It's getting worse ....  
 
Please follow my advice, never ever buy from this store !  
 
I filed a complaint at the IFCC and the BBB against this store. The BBB tried to contact them in my name two times but also did not get any reply or reaction. I will now get the help of an attorney.  
I hope people look at sites like this and that it will prevent them from ordering anything. It is very clear to me at this point than anybody with a positive experience with this store is very very lucky !  

This review was modified by its author, p2dewit, on 5/16/05 1:42 PM.

My worst e-shopping experience...ever.  
 
I ordered a 5.6" LCD TV for what I thought was a great price. I paid by paypal through their website. I am Canadian verified paypal user. I wish I had never come across their site.  
 
10 days go by and no TV so I decided to send them an email asking very politely whether my order had gone through. I got a reply apologizing for the delay and that it would ship out that very day.  
 
A week goes by and no TV so I sent them another email asking what was happening. They had my money already so I was extra polite, even stating that I don't mean to be pushy. I get a reply stating that my paypal account is in "unconfirmed status" and that I should call them and speak to Wes, "Thank you and have a nice day." When I speak to Wes he seems very impatient and before I can even understand what the problem is, he says, "You know what Martin? I'll just ship it out, ok?" I thanked him.  
 
Naturally it doesn't ship at all. I call again a few days later (after finally getting through)and the manager there, Phil, tells me that he thinks I am a fraud because of my IP and because they called me and a Chinese person answered (my mom) and they've been having problem with Chinese people. Naturally assuming I am trying to cheat him he is extremely rude on the phone. I assured him I wasn't a fraud by having him call my number again to verify it (this time with me home). He checks my order again and realized that my Paypal is in fact verified and says it'll ship out the next day. I say "can you guarantee that?" He says, "100% chance" its going to ship the next day. Its been 2 business days, no email with tracking number, no TV. I will wait a few more days before calling back.  
 
At this point it has been 22 days since my order was placed and I don't know if I have to kiss my money goodbye or not but I would certainly recommend to anyone to never order from these baffoons.  
 
Sincerely,  
 
Martin  
 
Update: I received the TV one day after posting my review. So my ordeal is over with. The TV is lower quality than I expected, almost unwatchable. However, I knew there was this risk beforehand having heard nothing of the make or model. I am just glad to have something for my money.

This review was modified by its author, Vaderthecat, on 1/25/05 10:03 AM.

The first item I ordered arrived broken. Mailed it back for a return.  
 
Replacement item arrived broken. Called to tell them that I'm not sending the 2nd one back until I receive a verified-working unit. The manager (Wes) said he wouldn't do it unless I ordered something else from their site. Then he'd throw my 3rd unit in with the new purchase. Like a dummy I agreed.  
 
3rd unit shows up without any packaging. Whoever tested it forgot to package it back up. Then, the extra item that I purchased was the WRONG item! Finally mailed both the 2nd broken item and extra item back for a full refund. Haven't heard back from them yet.  
 
What everyone says on here is true. Their support is a joke. Go get your goods somewhere else!

Shipped defect MP3 player repeatedly after exchange. Refund only half of the purchase price after 2 exchanges.

this company is horrible. I ordered the TA-02Y Car TV antenna. what I received as a different antenna. I tried calling them several times. each time I had to wait on the phone for close to 1hr. When I finally did get through they told me that they do that sometimes when they run out of stock they replace it with something they think will work in it's place. I told them that I wanted the original antenna that I requested and I was told that they wouldn't do that for me since they item was so cheap. what a rip off...

VERY POOR CUSTOMER SERVICE,  
They kept delaying the shipping without notifying me, when I realized this I canceled the order over the phone. The package was sent a week after that anyway. so now I had to ship it back.  
I sent it back exactly as they instructed and it was held in customs because they say something was missing. Its been a 3 months and I still dont have my money back.  
 
 
 

I ordered on March 17th, 2004, 2 MP3 players (AVC Soul II DMP-201) but the company shipped a different model (AVC Soul III DMP-610). They didn't have the ones I ordered in stock but the packing slip that was in the package was showing what I ordered. They also charged me for the MP3 players that I had ordered when the players that they sent retail on their website for approx. $50 less ea. So I was over charged approx. $100. I asked for a RMA number to return for a refund or exchange them. It took them 33 days to get a RMA number for me (and numerous e-mails with them). Now a month later after I sent the item they still haven't refunded me anything and they are saying they will tomorrow but with a 15% restocking fee and they won't refund the S/H either to or from them (and they have been saying they'll refund me for the last 2 weeks too). Calling them on the phone can be up to 30-minute holding time (with avrg. around 15 to 20 minutes). And I've never received a reply to e-mail in less then 2 days with waits as long as 16 days and more.  
 
The reason I didn't want this model was because they didn't have the features I needed/wanted. The players/boxes were never opened and. I was always quick to answer their e-mails (same day usually) except for one where I was out of town for a week. Even with the delay and all it should have been resolved a long time ago. They say it is company policy. Seems strange that it is also company policy to send the wrong item and double its retail price on 'their' website  
 
At this point I would like a full refund of all charges including shipping and handling both ways. The order was $207.95. My shipping costs back to the company were $19.95. A total of $227.90 should be refunded.  
 
I'm still waiting... a BBB complaint has been filed... and I'm not stopping yet. An attorney is next on the list. These people are real bad business people!  
 
[Update June 08, 2004]  
 
I have created a website about this whole deal. http://home.comcast.net/~jcp411/

This review was modified by its author, jordancpeterson, on 6/8/04 9:54 PM.

These people are THIEFS. The item never reached me and I e-mail them SEVEN TIMES in order to recevie a refund. They replied a few times, asking me each time for my invoic number, that I was SENDING with every mail!!!... So they got my money for free. It's only $32, so I won't do any legal actions, but it's disgusting. NEVER buy anything from them. You will rgret it :(

for those who has been scam by this mp3playerstore.com merchant, I suggest you file a complain to the internet fraud control center, the address is as follows:  
 
http://www.ifccfbi.gov/index.asp  
 
The center is suggested by one of post below, and they are run by FBI, and other goverment agencies, the member who post this address has successfully pressure mp3playerstore.com to refund his/her money. So if u are one of the victims who got scammed by them, I suggest u file a complain to the center, and the chance are more than likely u will get your money back, plus, u are doing a good deed for any future potential victims of this company to put this company to justice!  
 
comment 7/1/2005: I wanted to add that if you use credit card, you can contact your card issuing bank to dispute the charge, that way, at least you can get your money bank for the time being.  
 
May be we should contact an attorney and bring a class action lawsuit againist this company, it seems like after so many complains(for about two years now) to the IFCC, this place is still in business. A class action suit againist them should certain bring this scammer to it's dome.

This review was modified by its author, jj_2001, on 7/2/05 4:22 AM.

DO NOT BUY FROM THIS SELLER MP3PLAYERSTORE.COM  
THEY ARE LIE AND FRAUD  
i HAVE FELL IN THIER TRAP i DID ORDER A CAR DVD AND LCD FOR 499$ USA ORDER NEVEFR SHIP i BEEN WATI FOR THREE WEEK i TRY EMAIL THEM NO RESPONSE  
THE 188 397 1176 PHONE NUMBER IS FATE NO BODY WILL ANSWER  
DO NOT FALL IN TO THIER TRAP  
THEY FRENCH LIE

This guys are absolutely unprofessional!!!  
First of all, my order took a ridiculous amount of time (about 2 months) to arrive even when I originally paid a DHL onernite rate.  
Then, one of the items (an LCD 7" monitor) went out of order after 2 or 3 months. I sent a request for an RMA which I got almost immediately, then shipped (the cost out of my pocket) the merchandise hoping for a return back on November 2003..... still waiting with no response. Their phone number is a joke, no one will ever answer. The email answers are as short as "ON MONDAY I WILL CHECK IT AND EMAIL OYU.SORRY FOR THHE INCONVENIENCE"... with no further actions whatsoever.  
Conclusion: This company is a joke!!! DON'T BUY ANYTHING FROM THEM!!! GO LOOK SOMEWHERE ELSE FROM SIMILAR PRODUCTS!!! DON'T GET ATTRACTED BUY THEIR PRICES, ALL YOU ARE GONNA GET FROM THEM IS FRUSTRATION!!!

very poor return policy  
high shipping charges  
The Comment field must be at least 50 characters long.  
 
 
Mp3PlayerStore.com  

I wanted to get an RMA so I could send back this SuperTek Mp-2003 because it does not work!!!!!!  
I emailed them several times and got no response. I get a busy signal every time I call. I RECOMMEND NOT TO BUY FROM THIS COMPANY. There is absolutely NO customer service!!

I bought from them through ebay. They posted misleading information, saying that an item was "new in box", but when I received it, a standard included accessory was missing and they were unwilling to send it.