After researching MAHA batteries and chargers, I read reviews on this company that were posted here on RR. Their price was reasonable and the merchant had a good reputation, so I ordered.
Everything seemed to go smoothly, but I never received any emailed confirmation. So after a few hours I called them, and was told their systems were down for a required software update, and they couldn't even access my order. Well, this left me a little uneasy... After two days they apparently got their system together, and I got a confirmation that my order shipped. It arrived pretty quickly once shipped.
Unpacking my order, I found one of my new batteries was defective. I called Thomas, they said "we'll replace it". Two days later I had the replacement - no problem.
Bottom line - I'm happy, I think they did well by me. Two phone calls to a merchant is unusual for me, but both times they were quite decent on the phone. The early web site glitch was "unfortunate" - a note on the site might have been helpful. My problem was resolved quickly with no hassle, and they sent so many battery holders in my order I don't know what to do with them all...