Totally incompetent. They just sent my time-sensitive order out to the wrong address. The order clearly states shipping to Florida, but they've sent it out to my billing address in California--where I no longer live. What a waste of Fedex 3-day. Extremely upset; it's been a long time since an online retailer made this kind of mistake.

I ordered Thursday, Dec 4th and paid for 2nd day premium shipping ... My order was not sent until Monday .. amazingly after I emailed them ( and got no response ) .. My order arrived today ( Dec. 10th ).. I only assumed my order would be shipped on Friday the 5th .. no delivery on weekends .. and I'd get it Monday, Dec. 8th ... Didn't work ... I was ripped off for the premium shipping ... I could have taken the standard shipping and got it within 5 or 6 days ... I don't have a gripe about the product or the shipping agent ... just Thomas Distributing and their policies.  
GT  

Ordered Imedion batteries. Great price, but over 6% of the batteries arrived dead (unusable), and will have to be returned.

I bought a charger, batteries and tripod/ digital camera kit from them... Just to say that the price is great and fast shipping, BUT I did input on the site GCNE10 for a 10% discount, it worked at first, but on my VISA they just gave me 5% discount... I called them and they told me they NEVER HAD 10% discount and it is because the site is in a transition! You can't just give me half the discount after my online invoice confirms 10%!!!! And the disclaimer was added after I bought the stuff! I won't return the stuff though as the items do work great.

This review was modified by its author, danboyy, on 1/17/09 8:12 AM.

No purchase made because the site presents totally inaccurate information about countries they ship to.  
 
Website is totally cluttered, and badly designed, so finding a specific product takes more time that it should.  
 
Update (Jul 28th): Thanks to Thomas Distributing for answering. It is sad that the wrongdoing of some Brazilians led the store to cancel shippping to Brazil.  
However, there is a page that still shows Brazil as one of the countries the store ships to, and it was based on that information that I decided to buy merchandise from them here in Brazil, and not in the US, where I was living until the end of June.  
The page in question: http://www.thomas-distributing.com/ship-international.htm  
As of today (July 28th, 19:13 UTC), the page still lists Brazil as one of the countries the store ships to.  
 
Last but not least, thanks to Reseller Ratings for all the help and efectiveness.  

This review was modified by its author, fernandon, on 7/28/08 2:15 PM.

Showed item is in stock even when it was not. Although I was informed about this the day the order was submitted, subsequent questions were ignored, without answer. Shipped item 10 days late without contacting me if I want a shipping upgrade. When I called to upgrade shipping, I was lied to that the order had already been shipped, while it had only been billed (meaning that the label had been printed). The phone customer service was prompt, although unhelpful. The web site is unimpressive. Overall, far from the 9.80+ mark. I would say this is 8.50-9 company.

After researching MAHA batteries and chargers, I read reviews on this company that were posted here on RR. Their price was reasonable and the merchant had a good reputation, so I ordered.  
 
Everything seemed to go smoothly, but I never received any emailed confirmation. So after a few hours I called them, and was told their systems were down for a required software update, and they couldn't even access my order. Well, this left me a little uneasy... After two days they apparently got their system together, and I got a confirmation that my order shipped. It arrived pretty quickly once shipped.  
 
Unpacking my order, I found one of my new batteries was defective. I called Thomas, they said "we'll replace it". Two days later I had the replacement - no problem.  
 
Bottom line - I'm happy, I think they did well by me. Two phone calls to a merchant is unusual for me, but both times they were quite decent on the phone. The early web site glitch was "unfortunate" - a note on the site might have been helpful. My problem was resolved quickly with no hassle, and they sent so many battery holders in my order I don't know what to do with them all...  
 
 
 

I bought an Accupower battery charger from Thomas Distributing. It arrived promptly, but something was wrong with the AC charger.  
 
I tried contacting the USA manufacturer rep directly to get a replacement part, but it took several weeks for them to ship one out (and they never answered the phone). That didn't work and I decided to contact Thomas Distributing.  
 
Definitely should have done this before! Thomas Distributing promptly responded to my request, shipped out a replacement charger, and took care of shipping my defective unit.  
 
I've bought from them before, and will continue to do so! :-)

Ordered 20 AA NiMh batteries and a battery charger. Recieved 8 AA batteries and the charger within a week. Filed a ticket about the missing 12 AA batteries and got those in the mail the following week. Good customer support for missing items. Would definately order again.

This review was modified by its author, kentng, on 10/4/05 11:40 AM.

I ordered on sunday and got my package on Friday. Not too bad being where they are and that I ordered 3-5 day shipping. I do have a complaint though:  
 
I filled out a specific form to choose a different billing and shipping address. I wanted to charge the order to my visa which uses my home address for a billing address. However, I wanted the order shipped to where I work because there's usually no one at home during the day while I'm at work.  
 
The email they sent me after placing the order clearly showed they would be sending to my work address and billing to my home address.  
 
HOWEVER, when I got the email confirmation from UPS, it showed my home address city in the "shipping to" field instead of the city where I work.  
 
Sure enough, the order was shipping to the wrong address. It was shipping to my home instead of work. Lucky for me someone was there to sign for it (very unusual but it worked out ok).  
 
I'm not that mad because it got there, but I think it's a pretty simple task to send to a different address than the billing addres, especially when you have a specific form to fill out when specifying this. Makes me kind of wonder about the competency of the company and it's workforce...  
 
Other than this complaint the whole thing was rather painless and went well.

This review was modified by its author, mind8field, on 5/23/03 5:37 PM.

I'm very impressed with the level of service I received from this company. I ordered a charger and some batteries yesterday, and it arrived early this morning. I really didn't expect to have it so soon. The product was as advertised, no complaints. Good prices, fast shipping, great company.

i have recently purchased a new nikon dslr system and needed rechargable batteries for my flash. i fount thomas on the internet and not only did they have the superhigh capacity batteries i was looking fo they also included a batterie tester with the order.i received my order promptly and exactly as ordered! great service with follow up! would highly recomend them for all your batterie needs

Quality products, great prices and super fast shipping. Great communication and will answer questions relating to products. Always a pleasure to deal with.

I ordered a new Ansmann Energy 16 Charger. They sent me a used charger. When I informed them of the problem, I received a phone call AND an e-mail from Eugene Thomas. He was upset that this had occurred.  
 
They sent me a brand new charger by overnight delivery. The new one was both new and in excellent condition. I popped the old one in the shipping box, slapped on the no-charge return label and the issue was resolved.  
 
The initial screwup shouldn't have happened, buy the followup customer service was excellent!  
 
IMO, a good company is not one that doesn't make mistakes. (Everyone makes mistakes.) The good company is the one that goes all out to resolve the issue and make the customer happy. Thomas Distributing is one of these companies.

This review was modified by its author, dan_public, on 11/16/09 9:21 PM.

WOW!! i ordered Galaxy of Games from here and it arrived quick! and it was NEW and Unopened and in perfect condition O.O and the game first came out about 13 years ago lol. But yea i was soooo happy when i got it cus it was my favorite game when i was younger :D The game was a lil high priced for an old PC game but it was soooo worth it! :] I will definatly buy the other galaxy of games CD's later on when i get extra money cus this sites buying experience was Great! :]