I was in the process of ordering some RAM when I got to the final screen I had to verify by visa before the order would supposedly process.  
 
I entered the incorrect password twice and each time it submitted a duplicate order without my awarence.  
 
I went to the verified by visa site and corrected the password issue and successfully verified the order at the end of the order process.  
 
Checked my e-mail and it had somehow pushed through 2 duplicate orders, 3 orders total.  
 
Waiting on response from NewEgg via e-mail. Will post updated response. Hopefully if the order is corrected before shipment they can look into why I was charged without approval in the first place.  
 
UPDATE: Order was not corrected before 2 items were shipped. Received an official response ONLY after I submitted a review here. NewEgg currently has my funds on hold and they are promising to fix the situation.  
 
I will be refusing any packages if they come to the door step. Main reason: Could have been avoided if they had the support to back the purchases.  
 
They are promising to give a discount and upgraded shipment for my next purchase, if any. Waiting to see if I have to knock on their door for the CODES (if any) to enter or if they will gladly send the info to me.  
 
I'll say although I'm not happy with this at all, AFTER waiting a very long time for support they are tossing some serious resolve around. (So it seems..)  
 
UPDATE: Even after packages have been refused they are waiting until they get the items back to their warehouse before issuing a full refund. Will never trust a company who pulls a stunt like this and continues to hold my funds after refusal has been confirmed--(for their protection).  
 
After being offered the $20 discount and next day shipping on the next purchase, I'd rather spend an extra $20 on a product and drive to South America to pick it up before I do business here again.  
 
I should've just contacted my financial institution and had them handle this days ago, but being a nice guy I gave them the benefit of the doubt .. HUGE mistake.

This review was modified by its author, Fragtopia, on 1/12/06 5:13 PM.

I cannot believe Newegg.com customer service is going downhill as fast as they are growing. I guess they are like any other computer company when they get big they don’t care about the little guy. I have purchased thousands of dollars of computer equipment from then in the last several years. I have been having problems with Western digital hard drives and they won’t even resolve it because I am a week over there 30 day return policy. I guess they don’t include their processing and shipping times in these 30 days. If they would have read my purchase history like I asked them to they may have noticed that this particular hard drive is junk or maybe they are just being mishandled at neweggs warehouse. I have purchased seven (7) Western digital WD5000YS drives in the last year from newegg. One was DOA and another went bad soon after. Newegg did replace these. I am running a raid array 10 with one drive as a backup. Another has just failed that makes 3 out of 7 drives bad in less than a year. That’s almost a 50% failure rate. Newegg does not care because they have already have their money. It almost sounds like some other company D**L that has gotten big now they are in the newspapers for poor customer support.

This review was modified by its author, Never to fast, on 6/4/07 11:44 PM.

I received a camera that does not work and this company will not replace it. I had to email twice before I received a generic response that took several days. The phone is busy all hours they are open for business I am yet to receive a phone call or any help. I am very very dissatisfied. I will be disputing these charges. The quality of merchandise is not usable.

Update: i asked a friend for a favor and be at my home to receive the LATE package. i opened the box today (12/08) and the wrong hard drive was shipped. FULL refund?? the original error has been ignored, and i am told "the warehouse has the hard drive mislabled, and we do not actually have the SATA-II..."  
 
i waited on hold and am further delayed and inconvenienced by poor service. and i am supposed to pay to ship back the wrong part i was sent?  
 
 
 
purchased Video card, LCD monitor, hard drive and some speakers to build a birth day gift. ordered 11/28, was charged 11/30. the monitor was dropped shipped and arrived on 12/02. the rest sat without any information other than "billing information received". it is now 12/05 and i have not received my video card, monitor or speakers! i sent an email on tues. 12/01 regarding this issue (as UPS showed they has not received the package), and have yet to hear from Newegg. this is absurd and insulting (20 minutes on hold or 26+min online chat?), that my small order is not worth time or effort to even address, and looking at tracking (UPS's site)my order has not even arrived in my home state as of 12/05 (the re-scheduled delivery day). yes from 12/04to 12/05 and no sign that it has arrived in Texas this morning or been scanned/loaded on a truck for delivery today.  
 
so much for the birthday gift. i am going out of town 12/05 and cannot afford to take chances with newegg again. they have dropped the ball, and have yet to make any effort to contact me regarding this never mind rectifying. holidays? nope, i will not take the chance on newegg. instead of a card and a birthday gift(a computer), i am bringing a card and a I-Owe-You...over one week since purchase(that is my money is taken and 1 of 4 items received) with out any sign of newegg caring.  
 

This review was modified by its author, Peachy_day, on 12/8/08 12:24 PM.

Customer service stinks on ice! Never returns calls fails to communicate. Paid for overnight shipping on an item and it was changed to 2 day which turned into 3 day. Not once did anyone contact me. When I made contact was told I would be called back by a manager and that never happened. When I tried to get refunded for the shipping area I had to 2 reps tell me 2 different amounts and had to finally talk to a manager. Will never ever do business with again.  
Update: I have received numerous emails and phone calls from Newegg about my issues and have been assured the mistakes were oversights. Newegg has given me a $50 credit for my next purchase. I will use Newegg again and give them one more chance.

This review was modified by its author, KReynolds, on 2/4/06 9:55 AM.

I have to fall on the side of wondering what all the hype is with Newegg. They just don't do it for me. With this particular order it was a matter of phone verification or some such issue (YES. I know verification is a good thing). It was up to me to contact them to see what the problem was when it should have been visa versa. I've had a total of 3 orders with Newegg. 1st was bad, 2nd was okay and this is the 3rd. I'll be buying my computer gear elsewhere. Sorry - you can't please all the customers all the time and I just fell on the wrong side of the tracks so-to-speak.

I had a problem with an order from Newegg, posted a negative review here and even before it was up I was contacted by Newegg's customer service to try to solve the problem. As an added bonus I was given $25 off my next purchase, which I took them up on.  
 
That was a huge mistake. When chatting with customer service I had mentioned that I often had problems getting computer cases as they were never double boxed and usually arrived damaged. Their CS representative told me he would look into that. So, I decided to purchase an Antec piano black computer case and was promised it would be double boxed for shipment.  
 
When I got it it wasn't double boxed, was scratched on the side, and had been hit so hard the locked front door was open. In short it was a mess. At that point I knew there was no point throwing good money after bad and just put that case up on a shelf where it still sits today.  
 
Newegg used to have wonderful customer service, good products, and good prices. Now you basically just take a gamble that you will get what you pay for the first time. That is pretty sad.

This review was modified by its author, PWickwire, on 9/11/06 1:41 PM.

I ordered a video card for my brother for Christmas and it supposed to arrived on Thursday. It says it has been delivered but my mom was home all day and didn't receive anything. I contacted Newegg via email yesterday and it has been a day and still no answer. This is terrible! I promised him that he will get it this Christmas but Newegg have failed me. I expect Newegg to take care of this immediately.

I purchased 1 set of wireless headphone (1 receiver + 2 headphones) and the quality is VERY poor and nothing like what Newegg stated on their site. Also, one of the headphone came bad. The range stated on Newegg site is 8 meters; however, there are a lot of static noise starting from 3 meters.  
We shipped out the product back to Newegg the same day and they received it the next day. Regardless of the defected 1 headphone and the lousy quality of the product, they still charge me restocking fee and the shipping cost.  
 
Very bad experience!

1. Newegg does not pack OEM hard disk drives correctly. Hard drive manufacturers require 2" of fixed packing material on all six sides of each drive. Failure to do so voids the warrantee. Of the dozen or so drives I have ordered through them over the past few years, none have been properly packed. It is common for Newegg to place ~1.5 wraps of bubble wrap around the drive, tape the bubble wrap in place, and put the assembly into a box with packing peanuts. One or more surfaces have less than 2" of bubble wrap.  
 
2. I have contacted Newegg customer service on this issue, but Newegg refuses to learn from their mistakes.  
 
3. Newegg's customer service hides behind a "CONFIDENTIALITY NOTICE" on all outgoing customer service e-mail messages. They will sue me and/or this web site operator if I disclose their communications here.  
 
4. Newegg's warehouse manager does not respond to customer complaints regarding packing procedures.  
 
5. Newegg's president/CEO does not comment on customer complaints.  
 
I will not be purchasing from Newegg again, and recommend that others avoid Newegg.  

Of 4 products I have purchased from them, only one has been defect free so far. I purchased a Canon SD300 from them, found a defect, exchanged it, received a new defect, returned it and bought one from another store problem free. My most recent purchase was a Logitech G5 Mouse, which has a malfunctional scroll wheel, which I plan on returning and once again purchasing from somewhere else. While the defects weren't glaring, they certainly weren't acceptable. I have more faith in Logitech and Canon's quality control than that. I should add that the only defect free purchase is my fUnc 1030 mousepad. Mousepads are hard to mess up.  
I'm not sure if they're selling factory rejects which didn't quite make it past quality control, or if my luck is just terrible, but I'm going to have to say there's something fishy going on with Newegg. Newegg has an amazing reputation, and I am completely puzzled as to how that happened.  
Their customer service, on the other hand was great. I have yet to hear back from them about my G5 Mouse, but I expect they will be very cordial and helpful. Maybe their customer service is so good because they get a lot of practice?  
 
I have serious doubts about buying anything from this company again, and I suggest buying from a retail store instead. The money you save by buying from Newegg isn't worth the trouble and probably comes out to about the same if you factor in the cost of returning an item to them.  
 
UPDATE: After emailing the complaint department and posting this review, customer service contacted me and offered to refund the G5 Laser mouse and reimburse me $10 for shipping (which pretty much covered all shipping charges). On top of that they are throwing in a new G5 free of charge. Their customer service is excellent to say the least. They are easy to deal with and very understanding and they obviously are trying their best to satisfy their customers. Though I am still wary of their merchandise, I will probably be shopping there again in the future, since they do have good prices and a better selection than most retailers. I will update again when the new mouse arrives (hopefully in full working condition).  
 
UPDATE 2: The customer service rep had my free mouse rush ordered and next day air mailed, and I received it yesterday. Sadly, the mouse has the same exact problem. Thats 4 for 4 electronic devices that I received defective. Unless I am the unluckiest person to ever walk this planet, I'm going to have to say Newegg is an untrustworthy company and you should take caution when buying from them, if at all. If it's something more complicated than a mousepad, expect it to have problems.  
Customer service is good though...chances are if you shop there, you will be chatting with them.  
 
UPDATE 3: I was told a refund for the mouse, shipping and return shipping would be credited to my Paypal account in 3-5 business days on December 19th. Paypal's history reports no such thing and it has been over a week. I am going to have to retract my statement about great customer service, because they are not afraid to lie to make you happy. I emailed them again on Dec 26th about my refund and have not yet gotten a response. Terrible company, don't deal with them if you want a quick easy purchase. If you do get a defective item from them, call the manufacturer. Logitech is taking much better care of this than Newegg could ever imagine.  
 
FINAL UPDATE: Got my refund, but I had to email them again, even though they said the refund would be processed more than a week ago. Untrustworthy company with questionable product quality. Avoid their consumer electronics, you will regret buying from them.  
 
-Jonathan

This review was modified by its author, JLu, on 1/1/06 2:15 PM.

I'm really disgusted with Newegg and its shipping. I've switched my purchasing over to other on-line computer parts merchants.  
 
First, the use of UPS as their primary shipper is causing me a lot of grief. Newegg's contract with UPS does not allow for leaving parcels on the porch without a signature (no signature releases apply) or for pickup at the UPS Depot. UPS delivered parcels will never arrive, because I can't be home waiting to sign for them.  
 
This forces me to use the (now) much more expensive FedEx option. (Which used to be inexpensive, always worked fine in the past, and I was very happy with.)  
 
Also, I'll never be able to take advantage of Newegg's 'Free Shipping' promotions. Free Shipping means UPS Only.  
 
Next, Newegg sold me a refurbished computer case, and all new parts for a computer. When it came time to ship, the case had already been sold. (The y probably sold that case six times that day.) They shipped all the parts (a partial order), then notified me that I wasn't going to recieve my case.  
 
When I tried to cancel the order, I was told I could not because it had already shipped.  
 
What good are the parts for a computer without a case to put them in?  
 
I had to refuse the delivery and then wait 13 days for the order to be returned them to refund my credit card.  
 
I give-up on Newegg. Other on-line merchants have the same prices and deliver 2nd Day Free with FedEx. That's teh win for me.  
 

This review was modified by its author, Johnny Boi, on 12/13/05 7:46 PM.

I bought several spindles of Ritek DVD+R media from NewEgg over the years but recently they switched from the "silver matte" to the "inkjet white". I tried a spindle of the new media and I was burning coasters left and right. So I wrote a review to warn future buyers. Imagine my surprise when my review never showed up on their website. I emailed NewEgg asking them about it and they told me that:  
 
"...customer reviews are used at the discretion of Newegg as a marketing device for positive and constructive ways to share the benefit of a product. It is not used as a source for negative commentary..."  
 
That is highly unethical in my opinion. I was always suspicious that all of the products there got good ratings on average with a few bad reviews sprinkled in for authenticity. Here I have them openly admitting that the reviews section is nothing more than a marketing scam.  
 
Anyone who has used NewEgg for awhile will also notice that they switched from FedEx to UPS. Shipping used to be free half of the time and $1.99 for 2-day shipping the other half. It was always delivered in a day or two. Now it costs $3.99 and up and it takes over a week for UPS to deliver it. It's Monday night and I'm still waiting on an order I placed last Tuesday. NewEgg has really gone downhill.

I'd like to start off by saying that I've been a long time customer of newegg (one thing that Newegg does not recognize). I've been a loyal customer for what 8 or 9 years now and spent probably over $30,000 with them. As a corporate business owner myself I realize that no operation is perfect and there are some at Newegg that try, but in this case and others I've had over the years, they fall way way short. Newegg claims excellent customer service but it's not what I'm experiencing as a long time customer. I am disgusted at this point.  
 
I ordered a power supply along with other components on a Monday. I have a client that needed their computer by the weekend. I paid extra for two day air so that if something was DOA, then I'd have a couple more days to get a replacement. Sure enough I received the Power Supply DOA on Wednesday evening. This brings up another problem of Newegg now using UPS who stinks! I get my packages a day or two later and they don't deliver until late in the evening whereas FedEx delivers in the morning. And can you believe that UPS doesn’t deliver the Friday after Thanksgiving?! The US postal service does.  
 
Anyway I call and talk to a rep Thursday morning about the situation and indicate that I need the shipment before the weekend. He says, "no problem" and I order the a new power supply with overnight shipping and order it as a rush delivery. Friday afternoon the package has not been delivered and there is no shipping information available. I call Newegg and all they can tell me is that they are having problems with the #12 Tennessee warehouse. I talk to 4 agents and a supervisor, none of which can tell me where my package is. Their only option is to email the warehouse and wait for a reply to which they never get. What happened to telephones? Late Friday evening I find out that not only has my package not been shipped on Thursday, but it also hasn't been shipped on Friday. I ask for an immediate shipment from another warehouse and that's denied. I waited on hold long times for each agent and was disconnected twice. Did an agent ever think about calling me back? No. That's not excellent customer service. It's very poor. If you are Newegg management and are having problems with a warehouse then you get there yourself and get it worked out asap. If you can't then you contact every customer affected and work out an alternative solution. Newegg does none of the above. If they are having problem you have no idea until you call and inquire repeatedly.  
 
As I'm writing this I spoke with a rep who said my item definitely has not shipped and probably won't at least for another week and yes it IS IN STOCK. When I asked what is the problem(?!!), the answer I got was that it is a problem with the warehouse in Tennessee. I've spent now about an hour on the phone with the tech trying to find a power supply that will ship out of California. I have to select an item and have him spend several minutes looking it up to see where it will ship from. What a pain! Who's paying me for my hours on the phone today with Newegg? So I've found an item and the rep is going to ship it to me but on Monday because it's Friday and too late to ship. I sure hope my customer understands why they won't get their system this weekend.  
 
This whole thing is just truly unbelievable. A warehouse that is a week behind is unfathomable. Newegg has some serious problems. Those that are ordering beware and Newegg I'd like an explanation. That plant better have burned down or the like to have caused this mess because I just can't see such a huge mess up with normal operations. I don’t blame the Newegg reps because they work with what they have to work with and they really try and solve your problem. I blame management 100%. You don’t open a new warehouse without getting everything up and running and doing many trial runs and if you are having a major problem then you need a backup plan. The whole problem with Newegg is there is no backup plan. When everything fall apart they wait for the customer to call and then say sorry and offer you free shipping or send you a t-shirt. Sorry Newegg but that doesn’t fix the problem.  

STAY AWAY FROM NEWEGG AT ALL COST!!!!!!!!!!!!!!!!!!Puchased a outdoorpatio heater on 10-12-05, received on 10-17-05. Unit began to rust badly and had stained my patio within just a few weeks. Called newegg on 11-14-05 and advised them of the situation. They told me I would have to sent unit back to manufacture for REPAIRS. They told me I was outside of the 30 day window and I would have to deal with manufacture directly. I queried about there "unhappy" poilcy and they relunctly agreed to accept the defective unit but I would have to pay to ship. Total shipping cost to send back was $73.42 plus damage to patio. When newegg received unit from me, they advised in an e-mail they would not going accept package because it was not sent with original packing. NEVER DURING THE E-MAILS OR NUMEROUS CORRESPONCE WITH CUSTOMER SERVICE WAS I ADVISED OF THIS. I've paid for shipping twice and now have a defective unit that I can't use. Case is currently in dispute with my credit card company.  
 
Follow Up: Since this writing newegg has contacted me with regards to bringing this case to a conclusion. Newegg has refunded my money for the purchase and refunded the shipping costs to send back the defective unit. What I don't know if they would have refunded my money if I had not filed a complaint with my credit card company or if I had not given newegg a bad review. I still believe I should not have subjected to the several phone calls to customer service, forced to ship twice, and forced to file a dispute with my credit card company. Additionally this case prevailed over a month before it was eventually concluded.

This review was modified by its author, flyman767, on 1/25/06 6:28 PM.