Now, normally I have fairly good experiences with NewEgg, but this last one just really royally pissed me off. I bought a refurbished Gigabyte motherboard. Now, I understand that I'm throwing the dice on refurbs, I probably won't get the accessories and there's a chance that something won't work right. Well, this time I got a motherboard WITH A SCREW & WASHER STILL INSTALLED IN IT. I mean, come on. How can you even try to call this "refurbished" if no one even noticed that there was still a freaking screw attached to it? I knew the second I saw it that it wasn't going to work, and sure enough, it didn't. It's one thing when a part arrives D.O.A. It sucks, but it happens. It's another thing alltogether when it's clear that the part is just a return slapped into another box.  
 
I probably can't complain too much, because I had to leave town unexpectedly shortly thereafter, and was unable to set-up a R.M.A. in time. Still, it just really gets me that they would even send this product to me in the first place. It's not like the damage was hidden away, it didn't come in a mfg box, so SOMEBODY had to handle it.

POOR customer service. I placed a $700 order consisting mostly of hard drives. The shipping carton came in heavily damaged and at leaast one of the drives was damaged. I'm having the hardest time getting a response from Newegg to replace the damaged parts. I emailed three days ago and have not received a reply. The automated return process does not allow for returns for items damaged in shipping. The customer support phone number was very hard to find. I could not get through by phone or chat - I gave up after waiting 25 minutes on each. I emailed and asked to speak to a manager (3 times) and they did not even give me the courtesy of return call or email.  
 
UPDATE: Newegg stalled as long as possible and I had to dispute the charges on my credit card. After AMEX helped me get a refund, Newegg then locked me out of my account, keeping me from checking on past orders, printing invoices, or requesting RMAs. And again after I requested to speak with a manager, not once did they return my email or phone call. This is a very bizarre response to a customer that spends over $20k/yr with them. There's more detail to my ordeal at www.eggedbynewegg.com.

This review was modified by its author, ctsmc, on 2/6/09 10:48 PM.

Good luck getting your rebate for any OCZ product. I ordered ram, and a OCZ cooler and sent both off at the same time, and *pooof* they're both MIA.  
 
I was given the run around by the OCZ folks.. Newegg wasn't anymore help.  
 
Now it's too late to resend.

This review was modified by its author, kenwho, on 1/14/09 5:13 AM.

I placed an order for a video card on 1/22 and received the invoice with tracking info a couple of days later,UPS 3 Day, so far so good. The tracking # said I would receive it Friday 1/22 and it wasn't delivered, I figured they must have been busy so I'll wait till Monday. Monday came and went and still no package.  
 
I called CS and they told me it would be delivered the next day,came and went still no package.  
 
Called CS back and again I was told it was rescheduled and I would get it tomorrow. I told the rep that it was suppose to be 3 day shipping and it had been 9 days now and I asked for 3 day shipping. In a arrogant and rude tone she had the nerve to tell me "it's only 3.99" and that she could refund the shipping. I immediately told her that I want a refund. After a few more phone calls I finally had to use the webchat feature to get them to refund my money, of course in 5-7 business days. They also mentioned a $15 dollar credit, that I still have not seen.  
 
I have used Newegg in the past and have never had a problem up until this. CS was rude and completely useless and unwilling to help. I have always referred friends to this site, because of the service and the prices but after this experience I am going to have to rethink that.  
This experience has left a real bitter taste in my mouth. Business is supposed to be based on good product, good price, reliability and customer service. And I feel your company has  
lapsed on at least 2 of these points. And would not feel confident in recommending it to anyone. I am not sure I would feel the need to use your company for future purchases.  

This review was modified by its author, wD-Boston, on 2/14/06 6:20 PM.

Purchased a computer from Neweeg.com, after I received it there was no modem in this computer, asked them to send me a modem, no way they wnted me to send back the computer at my cost, $ 75 to $95.what a customer service on a scale from 0 to 10 I woul ratethem -15.  
bougth myself a US robotics installed it and got the thing working. what a company, selling a computer without a modem and not telling the custumer, unheard of ??  
Wilhelm Schroeder

This review was modified by its author, roschloss, on 2/14/06 8:42 AM.

I ordered an item from newegg and the day I got the item, I happened to check online at their website and the price was $12 less and they would not do a price-adjustment to match themselves. I had the same thing happen with these people a long time ago. I will not order from newegg again because of this experience and will buy from honest and reputable sellers instead. I would understand them declining to do a price adjustment perhaps a month or two after I received the item, but this was on the day I received it.  
 
EDIT: Followup - I think it is repulsive that newegg would only work with me once I posted a review on reseller ratings. Apparently, this is how they keep their ratings up. They only take steps to deal with their customers once their customers post negative reviews.  
 
EDIT 2: (Late June 2006)  
Newegg continues to email me to try to get me to give them a positive rating on reseller ratings. In my experience in dealing with Newegg, posting a bad review is the only way to get good customer service from them, and I have had a bad experience trying to get them to pricematch themselves shortly after making a purchase on more than one occasion.  
 
SUGGESTION TO CONSUMERS reading this review:  
If you make a purchase from newegg and would like them to price-match within a reasonable period of time, you must: 1. Take a screenshot of the lower price, as they will probably re-raise the price after your request for them to price match. They told me to provide them with a screen shot of the lower price, but not knowing how they work, I had not taken one, and 2. Post a negative review on here or perhaps another rating site, because that is the ONLY way they will even think about doing business with you.

This review was modified by its author, usernameusername, on 7/5/06 12:22 AM.

Long story short I was out over $450 for almost a month and suggest that anyone considering purchasing from newegg STAY AWAY! For the extended version where I explain in detail please see below...  
 
My experience with this company has been nothing but trouble. I recieved PART of my order in short order (memory and mouse parts) The second half of my order was a PC unit - that unit has never come. I started off talking to the newegg folks and at first they INSISTED that I had recieved my system - only when I pestered them multiple times did they double check and suprise suprise find out that there was a problem at the warehouse that my computer was supposed to ship from and it had not been shipped. At this point (10 days after placing order) I was told "Our warehouse is just backed up right now" and "Your order will be shipped as soon as we can get it out. We will send you an email with tracking information, once this is done."  
On the 25th I was told that because they had had warehouse problems they were going to refund me the purchase price (giving me NO option to tel them I still wanted the computer)  
On the 25th I was refunded my rush proccessing fee of $2.99 and shipping and handeling of $15.99 - I assumed that my full refund would be shortly behind - it was not... At this point I have contacted live help 4 times and talked to a supervisor in tech support once via phone - during this I have been promised once by a guy named ***** that I would be called back with a fix\info about my refund And on the 30th I was told by ***** that I would be refunded OR the item would be shipped within 2-3 days and that he was going to call the refunds\finance office and try and fast track my refund.  
This morning (Feb 3rd I contacted live help and was told that the person in live help was talking to ****-* and that the he would contact me and the issue would be resolved by the COB today. I heard nothing from ***** or from the refunds department as of yet. I suggest that anyone considering purchasing from newegg STAY AWAY!  
 
UPDATE feb 8th  
I have FINALLY recieved my computer - I FINALLY got my refund and reordered with the promise of next day shipping for free and all my shipping costs refunded - I have recieved my computer but as of yet have not recieved my refunded shipping.  
ALSO - the computer was\is advertised as 3.06GHZ on the website and when I recieved it its only 2.93 - looking at the site now at  
http://www.newegg.com/Product/Product.asp?Item=N82E16883102817  
shows "Pentium 4 519(3.06GHz)" in the item title HOWEVER down in the detailed description it is now showing "Pentium 4 Processor 516 (2.93GHz)" when I purchased the product BOTH places showed 3.06GHZ - even in the end here I feel like I have been "had" by this company and would suggest you find someone else to buy from.

This review was modified by its author, airforcematt, on 2/8/06 2:22 PM.

Purchased a video card, computer case, a couple of speakers, DVD burner, case fan, and 2 512MB of memory which came with a "free" CD Wallet. They put two CD Wallets into my cart and charged me for one of them. Took almost a month of emails to get it straightened out. Shipping also seems to be on the high side(accodring to them its because they have multiple warehouses and the items don't ship all together).  
 
They did finally wind up crediting my credit card back with the charge for the CD wallet. However, that was after quite a few emails between the company and I.  
 
Be wary if you are ordering from them and receiving "free" product.

This review was modified by its author, slumbersix1, on 1/31/06 11:50 AM.

Camera - This is the first time that I had ordered an expensive purchase over the internet. In doing my research, I read that Newegg.com was reputable as well as excellent customer service. I was pleased with how fast I received my order. I had ordered a SLR Digital camera that did not work. I was tremendously disappointed and angry due to how expensive this purchase was. When I tried to find out how I can return this item (which was within a week of receiving it), the web site stated I couldn't return it at all. I called Newegg customer service and after 5 minutes of chewing the poor guys ear off, he gave me an RMA# and told me that I would be receiving a full refund. Well it has now been 2 weeks since I have shipped it and I still have not received a refund... I would not mind it if it was a $10 item but we are talking about $750.. I am truly disappointed with this company and I am thinking twice of using them again.

I bought two identical retail-boxed products. Two (2) retail sticks of AMPO RAM manufactured by WINTEC. The first retail box had proper AMPO RAM, the other identical retail box had Infineon ram of different specifications  
 
I ordered two identical products and received two identical retail boxes that contained two completely different products.  
 
The other non-WINTEC stick of RAM even has different physical dimensions. Its higher by 3-4mm. Also, it is quite obviously labeled "Infineon".  
 
ON EDIT: I was quite surprised after receiving a pleasant call from Mr. Salinas, a newegg customer service representative. Apparently WINTEC, the memory manufacturer, decided to sell OEM/third party RAM modules under their own brand name. Sticking Infineon modules into WINTEC retail boxes seems to be what WINTEC does nowadays. I have tried contacting WINTEC but with no real success. In the mean time, I have been issued a refund by newegg. In the future I think I will stick to buying RAM manufactured by a more reputable manufacturer, quite probably at newegg, as it appears it was not their fault. Newegg has exemplary customer service.  
 

This review was modified by its author, AnimatedCorpse, on 7/25/06 12:33 PM.

Where to start?  
 
I'm sure many of us are aware of the stellar reputation Newegg.com has for providing great deals on PC hardware. And I've found that's definitely the case when buying NEW products from Newegg.com. However, Newegg.com also has a darker, seedier side -- their apparent unbelievable deals on "refurbished" components.  
 
I was pleasantly surprised to find Newegg.com offering a "refurbished" Sapphire Radeon 9800 Pro for $110. This particular PC doesn't run anything particularly demanding, so it seemed to be a fantastic deal. Until the card actually arrived.  
 
The card was well packaged, lots of peanuts and bubble wrap. However, after installing the video card and ATI's new drivers, it became abundantly apparent that Newegg.com's "refurbished" Radeon 9800 Pro had NOT been refurbished at all. The display was completely unusable with artifacts flickering in and out and the display warping.  
 
And it gets worse. After calling Newegg.com to arrange to return the card, the customer service rep mentions I'll have to foot the bill to ship back defective merchandise. Some customer service, huh? Anyway, after going a few rounds with her, I'm finally transferred to her supervisor, who tells me -- get this -- Newegg.com's definition of "refurbished" is "a product that's been returned because a customer didn't like it, it wasn't compatible or it didn't work."  
 
In other words, Newegg.com simply takes customer returns and immediately ships them back out as "refurbished product". The products are never actually returned to the manufacturer to be refurbished or even tested to ensure that they work. Apparently Newegg.com's working out of a different dictionary than the rest of the world.  
 
Deceptive advertising aside, after much debate, Newegg.com claims they'll credit my card $10 to cover shipping costs, so....Hopefully their definition of "credit" isn't as bizarre as their definition of "refurbish"

I ordered close to $300 of non-backordered merchandise and spent the extra money for overnight shipping. After 5 days, the order was still being processed. This was unacceptable to me so I canceled my order. The products I ordered from newegg were then ordered from 2 other online vendors which processed my order and shipped out the same day. I don't plan on using Newegg in the near future.

This review was modified by its author, jeffburn, on 1/14/06 1:15 PM.

I was in the process of ordering some RAM when I got to the final screen I had to verify by visa before the order would supposedly process.  
 
I entered the incorrect password twice and each time it submitted a duplicate order without my awarence.  
 
I went to the verified by visa site and corrected the password issue and successfully verified the order at the end of the order process.  
 
Checked my e-mail and it had somehow pushed through 2 duplicate orders, 3 orders total.  
 
Waiting on response from NewEgg via e-mail. Will post updated response. Hopefully if the order is corrected before shipment they can look into why I was charged without approval in the first place.  
 
UPDATE: Order was not corrected before 2 items were shipped. Received an official response ONLY after I submitted a review here. NewEgg currently has my funds on hold and they are promising to fix the situation.  
 
I will be refusing any packages if they come to the door step. Main reason: Could have been avoided if they had the support to back the purchases.  
 
They are promising to give a discount and upgraded shipment for my next purchase, if any. Waiting to see if I have to knock on their door for the CODES (if any) to enter or if they will gladly send the info to me.  
 
I'll say although I'm not happy with this at all, AFTER waiting a very long time for support they are tossing some serious resolve around. (So it seems..)  
 
UPDATE: Even after packages have been refused they are waiting until they get the items back to their warehouse before issuing a full refund. Will never trust a company who pulls a stunt like this and continues to hold my funds after refusal has been confirmed--(for their protection).  
 
After being offered the $20 discount and next day shipping on the next purchase, I'd rather spend an extra $20 on a product and drive to South America to pick it up before I do business here again.  
 
I should've just contacted my financial institution and had them handle this days ago, but being a nice guy I gave them the benefit of the doubt .. HUGE mistake.

This review was modified by its author, Fragtopia, on 1/12/06 5:13 PM.

I cannot believe Newegg.com customer service is going downhill as fast as they are growing. I guess they are like any other computer company when they get big they don’t care about the little guy. I have purchased thousands of dollars of computer equipment from then in the last several years. I have been having problems with Western digital hard drives and they won’t even resolve it because I am a week over there 30 day return policy. I guess they don’t include their processing and shipping times in these 30 days. If they would have read my purchase history like I asked them to they may have noticed that this particular hard drive is junk or maybe they are just being mishandled at neweggs warehouse. I have purchased seven (7) Western digital WD5000YS drives in the last year from newegg. One was DOA and another went bad soon after. Newegg did replace these. I am running a raid array 10 with one drive as a backup. Another has just failed that makes 3 out of 7 drives bad in less than a year. That’s almost a 50% failure rate. Newegg does not care because they have already have their money. It almost sounds like some other company D**L that has gotten big now they are in the newspapers for poor customer support.

This review was modified by its author, Never to fast, on 6/4/07 11:44 PM.

I received a camera that does not work and this company will not replace it. I had to email twice before I received a generic response that took several days. The phone is busy all hours they are open for business I am yet to receive a phone call or any help. I am very very dissatisfied. I will be disputing these charges. The quality of merchandise is not usable.