I pre-ordered 3 copies of Win7 upgrade. They shipped two but charged me for three. I contacted their customer service and was told it would take 6 to 10 days to investigate. Fourteen days later I called again only to find out that they had started to ship me a copy but it was stuck in processing. Long story short, they made a mistake and I was treated like liar, and I had to wait close to three weeks to get my third copy. I was a long time loyal customer of neweggs, now I look else where first.  
*************  
Update: After corresponding with Joshua at newegg, it's clear to me that my experience above was a rare exception. Newegg has taken extraordinary steps to compensate me for the above experience and has regained my trust and loyalty. As a result I am updating my rating.

This review was modified by its author, bilbotheman, on 11/18/09 12:24 PM.

I have placed numerous orders with Newegg in the past 3 years. They have always delivered both the lowest prices and the quickest service.

Grade A online store. Offers top notch customer service, shipping practices, and pleasurable web shopping experience.  
 
Have ordered from them dozens of times without any problems. Buy with confidence

I love newegg's customer service - I used their live chat option and it's great.  
 
this is a very reliable site. I use it with bing.com's cashback serivce - so you get 2% through bing.  
 

This is a general review of Newegg. I've been a customer of theirs for at least 10 years.  
 
I love their service..fast shipping and great prices. The customer comments about individual items are very helpful.  
 
Ordered an item from them yesterday, the price was reduced today, contacted customer service and they issued a credit for the difference.  
 
I highy recommend Newegg.

I have been a customer for many years, and I have yet to be even slightly disappointed. This is a fantastic company and no other computer hardware store comes even close to the superior customer service and prompt shipping Newegg provides.  
 
Don't buy your hardware anywhere else.  
Newegg is simply THE store to go to.

This review was modified by its author, MockY, on 11/13/09 2:50 PM.

Newegg.com has consistently provided low prices on computer products for as long as I have been ordering from them. As a result, I only use Newegg.com for the majority of my hardware purchases. And have advised many of my fellow workers to use Newegg.com. Everyone who I have directed to Newegg.com has been extremely satisfied.

I purchased a monitor and memory card. They were shipped seperately. The monitor arrived fine. The shipping tracking number for the memory card indicated that it had been delivered at my house. I never received it. I had an online conversation with cutomer service agent Martin. He quickly resolved the issue by offerinf a refund or having a new memoror card shipped. I chose the later. Great customer service even when the problem was due to the shipper.

convenient and helpful "Live Chat" customer service. the rep helped me with rush shipping my order 2 days before I have to leave the country without any extra shipping cost and the packages arrived right in time.  
 
- offers competitive online prices on most products  
- good online purchasing verification to avoid fraud  
- great tracking information so you know exactly where your shipment is  
- great customer service with convenient "Live Chat"

This review was modified by its author, miew, on 11/13/09 11:22 AM.

Newegg on line customer service was excellent in responding to my question and quickly providing a positive response. The product I purchased the day before went on sale and I requested the sale price. Newegg was under no obligation to give the sale price but did anyway.5 star customer service.

Newegg really rocks. Newegg gave me credit for a purchased item that advertised with a lower price.  
Newegg lives on!

I bought a Garmin 765t GPS navigation system on 11.11.09 for $209.99 shipped. On 11.12.09, the next day, the price dropped to $189.99 shipped. I went on to Newegg's online chat and briefly explained the situation to a rep and he promptly adjusted the price without question. I will continue being a Newegg customer.

I really can't say enough good things about Newegg. I work in IT for a living and purchase my fair share of electronics. Newegg is the model of retail integrity and service in my mind, and I always try to shop there first. They have the fastest shipping of any internet company I purchase from, excellent inventory, and very fair prices. Their website is cleanly designed, has good search functionality, and a good base of useful product reviews. The couple times I've needed to return a product (due to personal error), it's been quick and painless. I don't put much stock in retailer loyalty, but Newegg is on my short list of merchants who honestly earn my repeat business. Highly, highly recommend.

just great service across the board, RMA customer service, chat service, shipping service. been ordering for years with them, and a recent return issue i had with a product, actually made me want to come here and tell everyone how sweet they are in all aspects.

Well I ordered another product for NE, well of cause, their shipping is always fast from Cali to NV. Even though its 3 day shipping that I pick I will get it the next day. And their CS department is the best that I have ever dealt with.  
 
Keep up the great work Newegg.