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Store Rating and Reviews Newegg.com (USA)

Homepage: http://www.newegg.com Shop Now at Newegg.com (USA)
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.78 / 10
Six-Month Reviews: 1485
Lifetime Reviews: 29993
   
Lifetime Rating: 9.78 / 10 All Stores Avg.: 8.12
8.31 Pricing of Products and Services
9.64 Likelihood of Future Purchases
9.25 Shipping and Packaging
9.57 Customer Service
9.41 Return or Replacement
Show Reviews Read all 29,993 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9997 E. Rose Hills Rd Whittier, CA 90601
customer support email:
service@newegg.com
phone:
(800) 390-1119
customer support:
(800) 390-1119
business hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun

FAX: (909) 395-8907


Newegg.com (USA) Advertisement
Trust and Ethics Policy
 Newegg.com (USA) Customer Reviews - Page 4
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Reviews 46 - 60 of 29486
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Very Satisfied
Reviewer: bilbotheman
Click Here to See the Profile for bilbotheman

11/14/09 8:33 AM
I pre-ordered 3 copies of Win7 upgrade. They shipped two but charged me for three. I contacted their customer service and was told it would take 6 to 10 days to investigate. Fourteen days later I called again only to find out that they had started to ship me a copy but it was stuck in processing. Long story short, they made a mistake and I was treated like liar, and I had to wait close to three weeks to get my third copy. I was a long time loyal customer of neweggs, now I look else where first.  
*************  
Update: After corresponding with Joshua at newegg, it's clear to me that my experience above was a rare exception. Newegg has taken extraordinary steps to compensate me for the above experience and has regained my trust and loyalty. As a result I am updating my rating.

This review was modified by its author, bilbotheman, on 11/18/09 12:24 PM.

Reseller Reply    
Posted by
11/18/09 1:13 PM
Dear bilbotheman,  
 
Thank you for taking the time to post your review. All feedback is necessary for us to be able to hone in and make our customer experience the best it can possibly be. I apologize that you had your issue and I am very happy we were able to work things out.  
 
If you need assistance in the future, please feel free to call me at 800-390-1119 ext 25092 or e-mail me at joshua.l.key@newegg.com  
 
Thank You,  
Newegg.com  

Newegg.com (USA)
jk34

Very Satisfied
Reviewer: Das Beste IT
Click Here to See the Profile for Das Beste IT

11/14/09 2:27 AM
I have placed numerous orders with Newegg in the past 3 years. They have always delivered both the lowest prices and the quickest service.

Very Satisfied
Reviewer: kevron
Click Here to See the Profile for kevron

11/13/09 11:47 PM
Grade A online store. Offers top notch customer service, shipping practices, and pleasurable web shopping experience.  
 
Have ordered from them dozens of times without any problems. Buy with confidence

Very Satisfied
Reviewer: triciawang
Click Here to See the Profile for triciawang

11/13/09 6:46 PM
I love newegg's customer service - I used their live chat option and it's great.  
 
this is a very reliable site. I use it with bing.com's cashback serivce - so you get 2% through bing.  
 

Very Satisfied
Reviewer: bevobernstein
Click Here to See the Profile for bevobernstein

11/13/09 3:51 PM
This is a general review of Newegg. I've been a customer of theirs for at least 10 years.  
 
I love their service..fast shipping and great prices. The customer comments about individual items are very helpful.  
 
Ordered an item from them yesterday, the price was reduced today, contacted customer service and they issued a credit for the difference.  
 
I highy recommend Newegg.

Very Satisfied
Reviewer: MockY
Click Here to See the Profile for MockY

11/13/09 2:39 PM
I have been a customer for many years, and I have yet to be even slightly disappointed. This is a fantastic company and no other computer hardware store comes even close to the superior customer service and prompt shipping Newegg provides.  
 
Don't buy your hardware anywhere else.  
Newegg is simply THE store to go to.

This review was modified by its author, MockY, on 11/13/09 2:50 PM.

Very Satisfied
Reviewer: jdmeaux
Click Here to See the Profile for jdmeaux

11/13/09 12:44 PM
Newegg.com has consistently provided low prices on computer products for as long as I have been ordering from them. As a result, I only use Newegg.com for the majority of my hardware purchases. And have advised many of my fellow workers to use Newegg.com. Everyone who I have directed to Newegg.com has been extremely satisfied.

Very Satisfied
Reviewer: blatzzzz
Click Here to See the Profile for blatzzzz

11/13/09 11:32 AM
I purchased a monitor and memory card. They were shipped seperately. The monitor arrived fine. The shipping tracking number for the memory card indicated that it had been delivered at my house. I never received it. I had an online conversation with cutomer service agent Martin. He quickly resolved the issue by offerinf a refund or having a new memoror card shipped. I chose the later. Great customer service even when the problem was due to the shipper.

Very Satisfied
Reviewer: miew
Click Here to See the Profile for miew

11/13/09 11:13 AM
convenient and helpful "Live Chat" customer service. the rep helped me with rush shipping my order 2 days before I have to leave the country without any extra shipping cost and the packages arrived right in time.  
 
- offers competitive online prices on most products  
- good online purchasing verification to avoid fraud  
- great tracking information so you know exactly where your shipment is  
- great customer service with convenient "Live Chat"

This review was modified by its author, miew, on 11/13/09 11:22 AM.

Very Satisfied
Reviewer: tpowell29210
Click Here to See the Profile for tpowell29210

11/13/09 10:17 AM
Newegg on line customer service was excellent in responding to my question and quickly providing a positive response. The product I purchased the day before went on sale and I requested the sale price. Newegg was under no obligation to give the sale price but did anyway.5 star customer service.

Very Satisfied
Reviewer: TC1
Click Here to See the Profile for TC1

11/13/09 8:48 AM
Newegg really rocks. Newegg gave me credit for a purchased item that advertised with a lower price.  
Newegg lives on!

Very Satisfied
Reviewer: lovepetrol
Click Here to See the Profile for lovepetrol

11/12/09 10:12 PM
I bought a Garmin 765t GPS navigation system on 11.11.09 for $209.99 shipped. On 11.12.09, the next day, the price dropped to $189.99 shipped. I went on to Newegg's online chat and briefly explained the situation to a rep and he promptly adjusted the price without question. I will continue being a Newegg customer.

Very Satisfied
Reviewer: CybrMatt
Click Here to See the Profile for CybrMatt

11/12/09 7:58 PM
I really can't say enough good things about Newegg. I work in IT for a living and purchase my fair share of electronics. Newegg is the model of retail integrity and service in my mind, and I always try to shop there first. They have the fastest shipping of any internet company I purchase from, excellent inventory, and very fair prices. Their website is cleanly designed, has good search functionality, and a good base of useful product reviews. The couple times I've needed to return a product (due to personal error), it's been quick and painless. I don't put much stock in retailer loyalty, but Newegg is on my short list of merchants who honestly earn my repeat business. Highly, highly recommend.

Very Satisfied
Reviewer: supraru
Click Here to See the Profile for supraru

11/12/09 6:33 PM
just great service across the board, RMA customer service, chat service, shipping service. been ordering for years with them, and a recent return issue i had with a product, actually made me want to come here and tell everyone how sweet they are in all aspects.

Very Satisfied
Reviewer: Tracer76
Click Here to See the Profile for Tracer76

11/12/09 4:01 PM
Well I ordered another product for NE, well of cause, their shipping is always fast from Cali to NV. Even though its 3 day shipping that I pick I will get it the next day. And their CS department is the best that I have ever dealt with.  
 
Keep up the great work Newegg.  

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