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Store Rating and Reviews Newegg.com (USA)

Homepage: http://www.newegg.com Shop Now at Newegg.com (USA)
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.79 / 10
Six-Month Reviews: 1672
Lifetime Reviews: 29870
   
Lifetime Rating: 9.77 / 10 All Stores Avg.: 8.15
8.34 Pricing of Products and Services
9.66 Likelihood of Future Purchases
9.24 Shipping and Packaging
9.58 Customer Service
9.45 Return or Replacement
Show Reviews Read all 29,870 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9997 E. Rose Hills Rd Whittier, CA 90601
customer support email:
service@newegg.com
phone:
(800) 390-1119
customer support:
(800) 390-1119
business hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun

FAX: (909) 395-8907


Newegg.com (USA) Advertisement
Trust and Ethics Policy
 Newegg.com (USA) Customer Reviews - Page 4
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Very Satisfied
Reviewer: bennettmj
Click Here to See the Profile for bennettmj

10/30/09 1:48 PM
Huge selection:  
Best pricing:  
Quick shipping:  
Very reasonable Shipping Charges:

Very Satisfied
Reviewer: lolpatrol
Click Here to See the Profile for lolpatrol

10/30/09 10:52 AM
Newegg is really a fantastic company. Their shipping is incredibly fast (even with the cheapest option), the products are covered if they arrive in poor condition (though I've never received anything that way), and they have impeccable customer service. Even if you go pricematching and Newegg's a little higher, it's still worth going with them.

Very Satisfied
Reviewer: va1800
Click Here to See the Profile for va1800

10/30/09 10:25 AM
Newegg simply rocks! I've been shopping from newegg since 2004. I've purchased dozens of items from them and I've never had ANY issues. Super prices, fast shipping, great customer service. What more can I say. Way to go newegg, keep up the good work.

Somewhat Satisfied
Reviewer: HarveyG
User Rating: 
Click Here to See the Profile for HarveyG

10/30/09 10:07 AM
I appears Newegg is now cooperating with VISA, to help coerce customers into agreeing to the anti-consumer Verified By VISA contract.  
 
You know what they want you to believe? That, if you're defrauded, if your credit card information is stolen and misused, that it's YOUR FAULT, and YOUR RESPONSIBILITY. That's right, kids, that's the agreement they want you to sign.  
 
The Verified By Visa Terms of Use contract states,  
 
"You are solely responsible for maintaining the confidentiality of your password, registration data and other verification information established by you with Verified by Visa, and all activities that occur using your password, registration data or other verification information supplied to or established by you with Verified by Visa."  
 
That is an intentional misrepresentation of facts. Worse, it's contrary to your rights under the federal law (Fair Credit Billing Act).  
 
Anybody familiar with the internet understands that, probably within a day or two of their going live, hackers will have copied Verified by VISA form pages, so that they could reproduce those pages on phish sites. At this point, if somebody is going to fall for a phish, it's likely their VbV password would be compromised as easily as their credit card information. VbV doesn't change the nature of the problem. It's not more "protection" in that regard.  
 
Further, the Verified by Visa information is DESIGNED to be entered into web forms, and transmitted to web servers, at which point, that information is, obviously, no longer under the customer's control. After that point, the VbV data is AT LEAST as likely to be compromised as a result of a security problem on the vendor's own web server, or due to the activities of one of their employees, as it is to be compromised by anything the end user did. Again, VbV doesn't change the nature of the problem. If you've sent your VbV information to another server even ONE time, that is no longer information you control.  
 
So, why would a big corporation like VISA want to do this, use their monopolistic leverage to try to coerce customers into accepting "sole responsibility" for the whole Verified by Visa transaction? It's simple. They don't like the current state of the law, so they think it will be more profitable to create some confusion. They want to introduce one more layer of verbiage and FUD in the minds of consumers, so those customers will be even less likely to have a clear understanding of their rights when there's a security problem. The new default answer will be: any security problem must have been the customer's fault.  
 
Whether it's legally binding or not (it's not), VISA hopes to coerce customers into accepting a secondary contract, on top of the (federally regulated) cardholder agreement, which is designed to evade (or erode) the intent of the FCBA. (And now Newegg wants to help them do it, probably in exchange for some sort of compensation.)  
 
I recommend not paying any attention to the silly Verified by Visa smoke screen --keep your eye on the ball. This is the law as it applies to credit card users. If you think your credit card information has been compromised, and the card was used for fraudulent transactions, you're required to notify the credit card company within a timely fashion. If you do that, your liability for fraudulent transactions will not exceed $50. Period. There are no other obligations. No other hoops to jump through. No other contracts to sign.  
 
I tell you what, if this happens again --if this looks like it's a new policy, and not a mistake --if I go to Newegg, place an order using my credit card number, which is on file, using the billing address which is on file for that credit card, using the same shipping address as the billing address, using the same email address I've used for ten years, and I STILL immediately get a harassing phone call from the "fraud department" at VISA (i.e. because I haven't signed up for Verified by VISA), then I am going to be one resentful and determined son-of-a-gun, and I will name Newegg specifically in my complaint to the Federal Trade Commission.  
 
Another online vendor tried similarly irritating Verified by Visa tricks with me last year, and it left such a bad impression that I haven't ordered anything from them since. I do not appreciate getting jerked around just because I try to use my VISA card in the normal way. If you are an online store, DO NOT accept my payment, but then try to jerk me around because of VbV issues --gfy. That could be the last time we do business.

This review was modified by its author, HarveyG, on 11/1/09 11:26 AM.

Reseller Reply    
Posted by
11/5/09 3:39 PM
Dear HarveyG,  
 
Thank you for posting your informative review. Please note that Verified by Visa is not a requirement for getting an order processed. It is simply an option you have for security purposes.  
 
I apologize for any inconvenience this has caused you and welcome you to contact me directly with any questions or concerns by calling me at 800-390-1119 ext 25092 or e-mailing me at joshua.l.key@newegg.com  
 
Thank You,  
Newegg.com

Newegg.com (USA)
jk34

Very Satisfied
Reviewer: Janizary
Click Here to See the Profile for Janizary

10/30/09 2:11 AM
Been shopping with the 'Egg for years. Absolutely the best overall computer parts and accessories place on the net, hands down. Now and then I'll end up buying elsewhere on one-off deals (Fry's local newpaper deals, etc.), but the bulk of my PC purchase 'stuff' comes directly from the 'Egg.  
 
Probably my local, but if I order something before noon and it ships from their CA warehouse I ALWAYS end up getting it the next day. Its like getting free next day shipping. Love it.  
 
Really love the 'Egg's advanced search. Helps narrow down choices very quickly when search for like SDHC cards for example.  
 
Buy from the 'Egg. You won't regret it.

Somewhat Satisfied
Reviewer: brianbuys
Click Here to See the Profile for brianbuys

10/30/09 12:38 AM
Good deal on Marvel Ultimate Alliance. shipped via usps though... and no real tracking but still received order. packed in just a bubble mailer.

Very Satisfied
Reviewer: bartendme
Click Here to See the Profile for bartendme

10/29/09 8:56 PM
Well, as consumers, we are conditioned to expect less and pay more for it. With Newegg, you get great products. They have actually OFFERED to match a price for me. Exceptional return policies. I have yet to speak to a rude customer service rep. I go to Newegg first, and everywhere else only if they do not have it. And I always wonder if these types of reviews are just from employee's. I have no affiliation of the company, other than a very satisfied company. All other companies should model themselves accordingly.

Very Satisfied
Reviewer: gekaver
Click Here to See the Profile for gekaver

10/29/09 7:11 PM
I can't say enough good about this seller! I've ordered a number of items from them and have always been very pleased with the speed with which the ordered are processed and shipped. This last order was placed on 10/11 and arrived on on 10/16 even using standard shipping. Just great!

Very Satisfied
Reviewer: tanker_bob
Click Here to See the Profile for tanker_bob

10/29/09 6:09 PM
I buy almost all my computer parts from Newegg.com. Their prices are competitive and they ship promptly. I've been doing business with them for years and have spent thousands of dollars there. I have only had excellent experiences. Their customer reviews have helped me decide between products, and also contain helpful information about installing products. This is THE place from which to buy computer and electronics stuff. Two big thumbs up!

This review was modified by its author, tanker_bob, on 10/29/09 6:16 PM.

Reviewer: blackcaiman
Click Here to See the Profile for blackcaiman

10/29/09 5:31 PM
My Tv came in 3 days, took it out of the box plugged it in and the screen was broken. Called newegg and they had a claim filed to UPS and an email was sent to me within minutes of hanging up. All good so far, just gotta wait for the next one and see if UPS breaks that one too.

Very Satisfied
Reviewer: Ryan281
Click Here to See the Profile for Ryan281

10/29/09 4:58 PM
I recently experienced a failure with one of the components i purchased from Newegg and they were prompt and attentive to meet my needs in getting a replacement and even helping to offset some of the cost of upgrading to a different manufacturer as the model I had originally purchased was no longer available.  
 
 
A+ service from these guys!  
 

Very Satisfied
Reviewer: inevitability
Click Here to See the Profile for inevitability

10/29/09 4:18 PM
Have ordered from newegg for years, never have any problems that newegg doesn't take care of fast and with excellent customer service. Just ordered a whole new system a couple of weeks ago, motherboard was DOA, not newegg's fault of course. RMA'd back to newegg and in exactly one week they had already recieved, repaired, and returned my motherboard in working order. Who else is that quick with an RMA. Newegg has alway been cheap, good quality, and on top of their game. I will always check newegg first for any hardware needs, and might even pay a little more to get it from them just for the peace of mind that it's coming from newegg. Thanks, for being a business people can rely on and trust.

Very Satisfied
Reviewer: theSCgosu
Click Here to See the Profile for theSCgosu

10/29/09 3:22 PM
Very good company, I've ordered from them many many times and have never had a problem with them. Customer service is also very good.

Very Satisfied
Reviewer: dowag
Click Here to See the Profile for dowag

10/29/09 2:42 PM
The HP F4280 Deskjet printer worked fine in the beginning but was noisy to start and stop the printing process. The print quality was good. However, at less than one month from the date we received the printer, the paper would not feed properly. Newegg addressed my problem quickly and refunded my money. I have purchased several items from Newegg and have been very pleased with prices, quality and shipping processes. After this experience, I will definitely go back to Newegg. They are a low cost outlet with great customer service.

Very Satisfied
Reviewer: MR007
Click Here to See the Profile for MR007

10/29/09 2:32 PM
Highly recommended. They have multiple warehouses across the country for fast shipment. Customer service, returns you name it all rated high. Great merchant.

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