Last time I do business with them. Placed and order with them last Friday. Their CC system was having a problem and customer service assured me FOUR times, FOUR different people, that my order would be shipped that day. (overnight order) My CC was charged on my end and was verified with my CC company. On Neweggs end however, they just kept trying to charge me over and over again resulting in a fraud alert and freezing my card. (I discoverd this when trying to buy some cables at another retailer.) I promptly cancelled my order. Now Newegg's inept customer service reps tell me that they will call and get the hold removed from my CC. However the bank says the charge is going to post and I will have to seek a refund from Newegg. No one seems to know what they are doing there anymore. The customer service reps yes you to death and do nothing that they say. I will gladly pay a premium in the future with some other vendor for better customer service.

This review was modified by its author, purchases2, on 10/6/05 6:03 PM.

At the start of this year, I placed a couple of orders to newegg. The first was a computer case and a motherboard. The case was (unposted on line in their store) a slimline mATX case. I wanted a fullsized mATX case. So I called them and was told that their server was down and that I should call back in 15 minutes. I call back and they had all left for the day. I don't know if the server was down or not, but I guess now I'll call earlier! So the next day I call, and after figure out what the problem was, they told me to ship it back and they'll credit me, PLUS the shipping. When I was getting ready to hang up, the lady on the other end kept telling me that all mATX cases are slimline and they didn't mess up at all. So I ship it back and only get credit for shipping one way! So I ate $14.99 there! So because I had to wait and order another case in order to use the motherboard that I bought with the case, I didn't find out till later that the seal on my "new" motherboard was broken. Hey, that's fine, and the motherboard works great, but I didn't buy a good used or open motherboard, I bought a new one. What the heck, I'll try them out again, after all, sometimes stuff happens. So my next order goes through and I order a USB2.0 card and a USB2.0 harddrive case. Turns out the USB card I have causes problems with the chipset on my motherboard. I posted that warning on their website, and it gets pulled. OK that's fine, I order another card (different make) and it's DOA. Great, I can RMA it back to them, eat shipping, waste time getting it here, etc etc. Or I can suck it up and order another card (which I did) and go from there. The next card works fine and I'm off to the races. But in the meantime, it's cost me time and money to deal with mislabel hardware and DOA cards. Fedex did get the stuff to me fast though.  
 
PLEASE STOP CALLING MY HOUSE. I WAS GOING TO CHANGE THIS BUT NOT ANYMORE.

This review was modified by its author, tu-chi mi pipi, on 5/11/05 11:26 PM.

Terrible Customer Care.  
Ordered a product on Friday, 3/25. I recieved it on Tuesday, 3/29. I thought to myself, this is a great company. However, I noticed a problem with my order.  
Since then, I have been trying to get in contact with them via their Toll-free Customer Service number. EVERYTIME I call it, I am NEVER PUT THROUGH to a customer service rep. I am simply put on hold, "waiting for the next available rep". There isn't any music to listen to either, just static. After about 10 minutes, I get disconnected. I have tried calling their local number and I either get a busy signal, or I get put on hold and go through what I describe above.  
Very dissatisfied...  
 
Two days after I posted this review, I was contacted by a Newegg representative. Jason was very eager to assist me in any way I needed. He gave me his direct line in case I ever needed to contact Newegg again. He said,  
 
"We are currently working on a more customer friendly phone system, as we know our current system has become a bit antiquated, and we understand your frustration with it."  
 
He also offered me a credit toward any future purchase. Newegg is ok in my book.  
Although it does frighten me that the only way to get through to the company was to post a review on resellerratings.com. What about the people who don't know about resellerratings.com?  
 
My rebate for this item never came. Don't count on Newegg rebates. Don't believe me? Just read comments from other people.

This review was modified by its author, jking521, on 5/15/06 2:57 AM.

I purchased from Newegg based on all the wonderful censored user comments of great service and speedy delivery on their website.  
 
I ordered a motherboard and memory before noon on Tuesday, assuming I’d have it by the weekend (again based on user comments of 3 or fewer day deliveries) so I could set it up on Saturday before going away on vacation on Monday. The order sat in stage 3 (your credit card has been successfully charged) for 2 1/2 days. System shipped on Thursday after 6pm and is now scheduled to arrive on Monday "by 4:30pm" - one week later! I checked the fedex tracking info and the package arrived at a local fedex office today (sat) but they said I can’t pick it up since newegg didn’t specify Saturday delivery.  
 
Soo I needed some printer cartridges and figured the motherboard order was an anomaly and decided to pay extra for the "express delivery" to make sure I’d get the cartridges quickly to print a large customer documentation package. The express delivery was $21.50 for 8 small cartridges - newegg managed to get them out the door in 36 hours (amazing) but I won't have them until the 22nd - one week later for express shipping???  
 
Unfortunately, you can't post remarks on Newegg’s web site unless they’re full of praise since everything is censored. Wish I had checked here first for the real scoop.  
 
Definitely won't shop at Newegg again!

This review was modified by its author, mjsullivan98, on 3/19/05 11:35 AM.

Masai Fitness Power Recumbent Bike  
 
It took us over an hour to put this bike together. In the end there was one cut wire, and something is desperately wrong with it. It is nearly impossible to turn the wheel and it sounds like something is grinding, way broken. Please refund us the purchase price immediately. From the looks of the packaging I believe you sent us a defective product that was likely already returned broken. If we do not hear from you within 10 days we are seeking all available legal recourse.

This review was modified by its author, allenbb, on 6/19/09 8:13 PM.

Ordered an eVGA 6800GS PCIe video card.  
 
Received an opened box. And scratched driver CD.  
PCIe cable not included in the box.  
 
Can't believe newegg treat its customers like this.  
 
Newegg?  
No more for me.

This review was modified by its author, Richteralan, on 1/9/06 1:35 PM.

Return Policy - no good.  
 
Buyer Be Aware of newegg's return policy before buying anything. I would never had ordered from this company had I known their 'policy'. I order thousands of dollars from other companies that have reasonable return policies.  
 
I ordered a HP Fax Machine and an HP Scanner. When I opened the box containing the scanner, I noticed that both the hinges were broken off. The package looked fine, no damage to box. It was well packed, I don't see how this could break without someone taking it out of the box and abusing the hinges.  
 
So I go to newegg's website to arrainge a replacement. To my horror, they wouldn't not allow an exchange, and that I would have to file a claim with FedEx. No company has ever made ME file a claim with their shipper. I didn't want to wait weeks to file this claim, so I went back to newegg.com to arrange for a refund (and eat their outragious 15% restocking fee.)  
 
Horrors again. No refund, not only for the scanner, but for the Fax Machine as well. No where in the ordering process did they mention the no refund no return policy. It was only until I had a problem that I found out.  
 
Thankfully, I contacted HP and they overnighted a complete replacement document feeder and told me not to bother sending the old one back. Great service from HP.  
 
I will NEVER buy from newegg again or any company that refuses refunds or makes me file a lengthy claim with a shipper.  
 
Last, it appears (though how can I prove) that this product was shipped broken to begin with, and that I was stuck with fixing it. Bad.  
 
Never again.

This review was modified by its author, bluesnow, on 2/17/05 12:44 PM.

After reading all of the positive comments, I decided to order a laser printer from this company. The printer that I ordered was beige  
in color. When the printer came today, it was  
black not beige and had obviously been used.  
There were a number of scratches on various  
parts of the case, and residue in several areas  
where adhesive tape had been placed on the printer, as if it had been packed and unpacked,  
some time ago. To neweggs credit, thay are refunding my money and not chargeing me a restocking fee. GEE THANKS, but I still have to pay a $33 shipping charge to UPS.  

This review was modified by its author, Dibuhl, on 2/17/05 9:57 PM.

Purchased a UPS for the company, paid for next day air. Contacted CC company to authorize the non-home address. Item went out 3 days later. Called to complain and they claimed that it took that long to get the card authorized. Gave no other excuses other than "If you don't like it, shop elsewhere."  
So, I plan to.

I must say that i am very unimpressed with newegg after this order. I ordered a whole new system from them and recieved package 1 today. In the main package were all my items, my memory was of concern. Inside the main box was a smaller box, the smaller box was in perfect condition, when i opened the box i noticed one of the memory chips were loose in the box, i found that the blister pack was broken. It looks like it was thrown across the floor. I cannot believe newegg would ship something in this condition not to mention it's RAM. I called to RMA it and it will take 3-5 days for them to get back to me with the information about what i need to do to replace it. I have to buy another one and then ship this one back after. what a pain in the rear :( not to mention i have to spend more money for shipping. Maybe i need to find another retailer from now on.

This review was modified by its author, codebowl, on 3/6/06 5:11 PM.

I have to say quite bluntly that I will avoid doing any future business with Newegg. The problem I had with them was with their Customer Service Department. I'll tell my story now in the several paragraphs below, and let readers here decide whether or not Newegg was way out of line in their handling of me as a customer.  
 
Intitially I had a simple problem ordering my product online. I wanted to, but could not receive my order at my place of residence, because of an agreement I have with my landlord. Strike one. Couldn't use my P.O. box, because Newegg only uses FedEx, and FedEx will not ship to P.O. Boxes. Strike two. So, my last shot was to ship an order to my place of work. Tried to do that, but got an email from Newegg, telling me they won't ship unless the shipping address is listed with my bank. Their concern was fraud. So I called my bank, and had them list my work address in their records. Thinking this should work!  
 
So I called Newegg customer service as I was instructed to do in their email. Waded through phone menus, no big deal. Got thru to a customer service representative and asked them to please check whether they could ship my order now. Service rep said they needed to pass me to a supervisor. After several minutes on hold I got through to a supervisor. Was told I would have to get passed to their fraud control division. Several more minutes on hold and I got through to fraud control. I was told I'd have a conference call between the fraud control rep, me, and a representative from my bank. If my bank gave the thumbs up, then I could order the product I wanted.  
 
So this guy from fraud control says, give me a minute and I'll call your bank; please wait on hold in the meanwhile. So I waited, and waited, and after about 15 minutes I realized the guy wasn't coming back on the line.  
 
Hung up & called Newegg again. This time I tell my story about how I was cut off, but the service rep is lame, and dumps me into a wait queue which lasts for more than 10 minutes. I hang up, dial Newegg again, explain my story, and again I'm dumped into a queue, and again no one gets back on the line. Now I'm finally getting irked with Newegg. I call back again, and I plead with the service rep not to put me on hold, and to please get a supervisor. She puts me on hold anyway, and I die waiting. I tried a fifth and a sixth time to get through, and now a full hour has gone by since my initial call. The sixth time I got lucky, and found a service rep that actually had God-given brains enough to reconnect me with the fraud control person. Progress! Finally!  
 
Talked with the fraud control guy, and I asked him why I was disconnected in my first conversation with him. First he tells me that my bank was closed at the time (which it was not). Then he backpeddles and mumbles something about pushing the wrong button. OK, fine. So I ask him to please call my bank, and he does so. A conference call takes place between me, the fraud guy, and my bank. My bank confirms that my work address is now listed with the bank. Finally the moment has come .... The fraud guy tells me that I can finally order my stuff. Yippee!  
 
But I'm still a bit steamed about getting disconnected, and waiting in phone queues for an hour. So I explain it to the fraud guy. I say how I'd like to do business in a less painful way. But the guy doesn't get it. At all. Thinks he's done me a great service, when mostly he and the other Newegg reps have mishandled my business. So I finally give the guy a clue, by requesting a phone number or email where I can file a complaint. He gives it to me, as he should, but it set him off. Now he is pissed!  
 
If my complaint were only about ridiculously long phone queues and low IQ service reps, I wouldn't be writing this. What really got me here to resellerratings.com was what happened next. Someone from Newegg got personal with me. They left a grossly inappropriate message on my home phone, which I can not repeat here.  
 
What is it with some of these Newegg employees? Where is their supervision? At least one of them is waaaaaaaaaaay out of control.  
 
Oh well. I've had my say now about Newegg. My final evaluation of Newegg is that it's probably ok to do business with them online, but avoid their Customer Service Department like the plague. Most of the service reps are close to being zombified living dead, and light years away from being responsive and intelligent problem solvers. Be forwarned! Calling their Customer Service department will suck out a big chunk of your day!  
 
I hope this review has been entertaining and informative. If Newegg wants to contact me about any of this, that's ok with me. I still have a sense of humor about the ordeal they put me though. Good luck to everybody!

I now have made two very large purchases from Newegg, both had been delayed by a few days due to shipping error. The first order they gave me a 10 dollar credit to my Visa. The second order they promised me in writting that I would receieve a 25 dollar credit due to waiting 2 weeks to receive memory they had in stock. I have yet to see this credit or even a response from the customer service people at newegg. While they have low prices I say shop somewhere else because of bad customer service and NO RESPONSES to polite emails.  
 
DON'T SHOP NEWEGG!!!!

Hey I finally got a refund for the defective ram. Other than the defective product, no answers to e-mails, many- many-long-long holds on the phone, being called a liar, being promised a timely refund/ e-mails/ calls that didn't materialize, being told my return was received- then not received/ then wrong serial numbers- someone elses items?/ then not received again~ but we will refund anyway- shopping at NewEgg.com is a laugh a minute.  
 
NewEgg.com does seem to have an interest in posts at resellerratings.com as they called me twice after I finally gave up and put a post here. If you find yourself lost in unanswered e-mail land- on hold for ever- or talking to customer service people who seem make it up as they go, you need resellerratings.com.  
 
Customer service aside -if you have a choice though be sure to compare NewEgg.com terms of service. In my opinion their prices don't justify the risk you have to assume doing business them. In the long run I believe you are better off just going to a walk in store somewhere so they can't hide & ignore you if there is a problem.  
 
My favorite TOS:  
 
Refunds= 15% restocking fee. Even if defective.  
 
Buyer pays shipping for exchanges. Even if defective.  
 
The RMA e-mail I received went as far as to state something to effect of: "An RMA does not extend your thirty day warranty. Your item, if repaired or replaced will only be warranted for thirty days starting from the original ship date." Based on my experience this would mean that all second shipments that are also defective leaves you SOL to now deal with the manufacturer. This is after paying shipping twice and waiting who knows how long. So the best choice would be to lose the 15% restocking fee + shipping one way. If your not adverse to this kind of risk, you may as well just go to a casino and try the slots or blackjack with the money you would have saved at newegg.com and then pay regular walk in retail where they can't hide and they have to deal with you face to face should there be a defect. Cheap electronics = less manufacturer testing = more defects = refunds/ exchanges = nightmare@newegg.com.

This review was modified by its author, bigriff, on 1/26/05 2:32 AM.

 
I ordered a the eVGA 6600GT Video Cards on 12/30/04 with overnight shipping hoping to get it the next day before I left for a weekend New Years Trip. It was the holiday time and thy were not able to ship it out that same day and immediately refunded my $2.99 for expedited handling (although I wouldn't have order overnight shipping if I know it would be after new years)  
 
With that said, that is not even my issue....  
 
When I received my overnight package (after the holiday), I opened the box to find I had been sent a used Video card? The retail box was not shrink-wrapped and the card inside was in bubble wrap, not in retail packaging? To confirm things more, when I looked closer at the card, there were scratches on the connector contacts (meaning it had been previously been put into a AGP slot).  
 
When I e-mailed to customer support, I was told to contact FedEx about filing a claim for damaged parts? or RMA the item and pay for shipping! I was thoroughly confused since that is not even close to what I said in my original complaint. I e-mailed back and told the story again mentioning that I never mentioned any shipping damage and it was not my error so I dont understand why I should pay for return shipping?  
This time I was told an RMA was issued and I can get a replacement and a $10 credit for shipping.  
 
So the long story Short.  
 
I originally ordered the card 12/30/2004, it is now January 12th, 14 DAYS LATER!  
This was something that I requested OVERNIGHT and it is 14 DAYS LATER and I have not had any resolution. After all of this trouble I could have gone to a retail store and paid a little bit more money and had a new card in my computer right now, using it.  
 
I requested my money back so I can purchase the Video Card from someone that will not re-sell me an opened box, USED CARD claiming it is NEW and resolve the issue 14 days after the original purchase.  
 
I was very dis-satisfied with the lack of action from NewEgg and found the whole process extremely frustrating. In addition, I am also without a New Video Card and will have to lose some cash on this whole disaster, to have NOTHING!  
 
I have dealt with Newegg before without problems but this has soured my confidence and I will be looking elsewhere for parts in the future.  

I purchased a Plextor DVD burner from newegg.com and had significant trouble installing it into my computer. I tried contacting newegg and I received the run-around. I then inquired as to just returning the almost $200 item just inside a week of receiving the product. They were quite delayed in responding to my request, and then invoked their unfavorable return policy (cost of shipping and HUGE restocking fee!). I was extremely disappointed because I had heard such great things about Newegg.  
 
I eventually sold the item at a loss (but still a profit of what it would have cost me to return it to newegg) on ebay.  
 
It is also of value to note that this item was discounted just a few days/weeks after my purchase. Newegg offered no price matching or customer support on this issue, even though most local stores always end up offering the lower price within 20-30 days.  
 
I will not purchase from newegg again.

This review was modified by its author, todd999430, on 1/11/05 2:39 PM.