I placed an order for a couple of components from newegg and ive never had a problem with them leaving packages on my doorstep for items over any amount. I come home to find a call tag on my door saying that i must be home to sign for this. I call up UPS to see if it can be picked up and they say newegg has limited it to either be signed for by me at my address or be returned to sender and to have any changes done i have to contact newegg.. being that i work during the day i cannot stay home and wait for UPS to drop off my pacakge... so i call Newegg give them my story and their reply is "sorry we need a signature and we cannot call ups to have you pick it up at the station, if after the 3rd attempt ups will return it to US and we will issue a full refund"  
 
I feel that this is bad business, youre basically encouraging people to go elsewhere because they cannot be home to sign for it and they dont even give the option to pick it up, nor does ups allow you to tell the driver to come after a certain time when you will be home... So after the 3 attempts poof its back to newegg and they just wasted my time and their money... way to go guys!

I've purchased many thousands of dollars worth of equipment from Newegg. They have steadily gotten worse and worse. They are now one of the worst companies out there to do business with and will no longer be getting any of my business.

I only recieved one of the things I paid for. They somehow lost my other order. Even though I got my 300$+ back(eventually), I will not shop here again. Mostly because they do not allow negative product reviews. Even when everyone in the known universe knows a particular product has a defect, they still won't let a bad review go through. Obviously they care more for cheating their customers out of their money then honest business.

Being an extremely pleased NewEgg customer in the past, it never occurred to me to view their Reseller Rating – I wish that I had. NewEgg’s FedEx shipping prices appear to have risen substantially, making the new UPS option more attractive. As noted below, buyer beware if you work Monday through Friday, and don’t feel comfortable having packages delivered to your office. After calling UPS to have my items held at the sorting facility, I was notified that their contract specifically states that items must be delivered. Does that make little sense to anyone else? UPS drivers have forged my signature and left thousands of dollars worth of equipment on my back porch, they’ve handed over packages to my neighbors without my consent, and they’ve had no qualms about signing over packages to me while I sat in my car in front of my house (providing no proof that I actually lived there.) The seemingly incompetent NewEgg CSR that I spoke to also stated that this change was related to security, but how is this policy more sensible or secure than providing ID to a facility manager? I suppose the thing that irks me most about this policy is the fact that there appears to be absolutely no warning or caution anywhere on the site about it. I was ultimately left with no choice but to "refuse" delivery of the items via UPS' site, and I'm currently awaiting a refund. I’ve referred quite a lot of business to NewEgg in the past, but they can rest assured that it will be going to a more reasonable and upfront competitor in the future.

Needed immediate laptop replacement. Ordered new laptop rush shipping & overnight. Was DOA. RMA has been at stage two for a week and then I have an additional wait during shipping. I have had to lease a replacement while this is setting around.

Purchased parts for a customer build, recieved bad motherboard and ram twice. Lost that customer completely because of neweggs rotten parts. I did get a full refund, but will never deal with again.

I ordered my camcorder from newegg since the price was better then best buy and other retailer. I had no idea how difficult the process would be. They had authorized my card for $1900. Upon them getting an authorization the funds were immediataley taken out of my bank account since it was an master card ATM. However my order was not being processed.I was on the phone every hour on the hour for three days. Talked to many customer service agents every one of them promised me my order would be processed in no time, but that was false. Finally I got my order minutes before leaving for my vacation. Disappointed to find out items were missing from the box such as component cable, battery, and a remote. Now I know why the price was low. I wanted to pay higher price but they were holding my funds. I did not wanted to end up with two $2000 cameras. I don't think I will be ordering any items from them again. It seems they cannot communicate with other departments withing the company by phone the only means of communication is email. I got an email from them saying how sorry they were and that they will refund my shipping charges. They charged me $37 in shipping and only refunded $2. I would rather have a root canal without novocain.

This review was modified by its author, chetanp, on 11/16/05 9:29 AM.

Ordered the NEC 8x slim dvd drive for my cd-rom. I received it pretty quick, however it does not work! I'm very disappointed.

I’m a first time buyer from Neweggs.com, Ordered Windows XP Pro. Shipped UPS and received it in the correct amount of time. Opened the UPS box to find an open and then resealed XP box, that was obviously used, inside the XP box the books where worn and there was NO XP DISK.  
 
Contacted customer support immediately, was on hold for no more than 3 minutes. I expanded the problem, Started a claim on the order that would take 5 to 7 business day to have resolved.  
 
I asked if it was common to ship used software, it was then expressed to me, that there has been some shipping problems with UPS opening their shipments and removing products and or replacing.  
 
There was going to have to be a full investigation of the shipper to decide the responsible party.  
 
At that time I realized that Newegg was not going to take care of the problem. They attempt to blame the shipping company.  
 
Contacted my credit card company and refused payment.  
 
The bottom line  
 
I PLACED AN ORDER I DID NOT RECEIVE WHAT I PAID FOR.  

I placed an order with Newegg late on a Sunday night with rush processing selected. This was a computer upgrade in excess of $650. My first problem was that they sent me an e-mail saying that the billing address I provided did not match my bank account. I called newegg to confirm this and then called my bank and proceeded to check and double-check the information I provided to newegg. It was a spot on match.  
 
I waited a couple hours and called newegg back to find they were still reprocessing my order and called back my bank to be certain there was no reason my order would not go through. I then called newegg back a while later to have them report there was now a problem with my phone number.  
 
After giving newegg an alternative phone number and calling the bank to make sure they had all my phone numbers listed on the account, newegg told me it was "possible" that it would ship out on that day, but not likely.  
 
I called a higher-up and he made sure they authorized my information and got it sent out later that same night. When it comes to processing your order, newegg has two speeds: stop and slow. I shouldn't have to go up a tier just to get basic service.  
 
The items were shipped out sometime Monday night and got here on Tuesday(thanks to free upgraded shipping). However there was a problem with my processor and I had to RMA it. The RMA process was fairly painless. I sent it out to them the next Monday morning($25 priority overnight), they got it Tuesday morning.  
 
On Thursday afternoon I noticed it hadn't yet shipped so I called the mentioned higher-up and asked him to get it sent out so I would have use of computer over the weekend. It arrived Friday, I consider this to be too slow but I was happy to have a working replacement.  
 
Now the straw that broke the camel's back came today. I received a letter from the bank, along with a new check card that stated that my card information had been mishandled by a company processing my card. Furthermore it stated that my information was revealed to unauthorized individuals and that because of this my old card would no longer work after a short period due to security concerns and that I would need to activate the new one.  
 
This is just inexcusable, their billing/authorization department is unprofessional, incompetent and has inconvenienced me greatly. Most of their customer service staff is unhelpful and apathetic. They do have some good prices here and there. However, all around it makes for unimpressive, impersonal and slow service.

This review was modified by its author, devnullsd, on 10/29/05 2:06 AM.

I ordered one of the NEC ND-3540's last week from Newegg.  
 
Please, pardon my laguage, but Newegg and FedEX both suck a$$!  
 
FedEX chose to send the drive back to the shipper rather than call to get directions to where we live. Even though they had both our correct address, *AND* our local telephone number. I called Newegg to get them to straighten it out and they said all they could do was cancel my order, no if's, and's, or but's. They insist that it is my responsibility to call FedEX (like I was the one that chose to contract with FedEX!) and to have a nice day, click.  
 
I call FedEX and they tell me a few things: 1)"I don't know why the driver couldn't find your place", 2)"I don't know why they didn't try to call, try again, or leave a call tag", 3)"If you want something to happen then Newegg has to call and request it.", and lastly 4)Call Newegg back and have them use one of our competitors. !!!  
 
Never had a problem with either of these two, but man were they both VERY UNPROFESSIONAL!  
 
***UPDATE 6/5/06:  
I got the drive re-shipped by Newegg via UPS and they even easily granted an RMA and replaced it with a newer model when my Sony RB30 killed it less than 8 months later. Newegg ended up being very accomodating and in the end offered me a $50 credit on a future order which I just cashed in on a Fujitsu fi-5120c. Way to pick up the slack Newegg!

This review was modified by its author, kskreider, on 6/5/06 5:29 PM.

Well, I am surprisingly disappointed in NewEgg. I ordered several computer components and all but the computer case came in one undamaged box. The video card, BFG 9800 GX2, showed some damage on the retail box. When I opened it up, a small piece of the card housing fell out. The fan housing was cracked. Setting up the RMA was somewhat strange in that I got different instructions on what to do. But when I talked to a very nice girl on the phone, she sent me a replacement card overnight. She did not ask for the broken card first which I repacked and had it ready for pickup yesterday.  
I just got the new card a little while ago and, you guessed it, it was damaged also. Again the delivered box showed no damage, but the retail box looked like a hungry animal got a hold of it. One corner looked like it was literally chewed on. I called NewEgg and opened the box with the guy on the phone: The part of the card that mounts to the case was all bent up. He would not send me a replacement card overnight like before, in fact he seemed surprised that it was done previously. He would need the broken card delivered back to NewEgg before I could get another card. I was fed up with it all and told him to give me a refund and an RMA. In the meantime I have several new components with the 30 day return warranty eating up time not being used. I don’t know if the new are going to work or not because I don’t have a graphics card to use. So I am going to have to buy a card locally and pay a higher price plus tax to get my new system up and running in a timely manner. Like a said this is a surprise coming from NewEgg. I feel stupid now because I gave them a good review on Anandtech general hardware forums because they were willing the ship the first card overnight. Go figure.  
It is now 6/30/2008. I am updating this review. I would like to start another one but this website will not allow me. I have been sent 3 BFG 9800 GX2 cards from Newegg now. All 3 showed damage. The last one's serial number has already been registered at BFG. Waiting for a third RMA from Newegg and a full refund. This website refuses to correct the date of this review. This review has overwritten a 3 year old one.  
This review should be dated 6/24/2008!  
The following remarks by newegg are not for this review!

This review was modified by its author, ricleo2, on 6/30/08 5:54 AM.

Newegg.com has THE worst CUSTOMER SERVICE IN THE INDUSTRY. We run a program for 30 kids at risk here im Alaska, each kid has a budget of about 1200 to 1500 dollars to design and build a computer, and insanely we have attempted to order thru NEWEGG. NOT ONE ORDER HAS not been a disaster. Hour upon hours on the phone waiting to talk to totally ineffective customer service reps, emails that never get answered, an orderverification department that my credit card company says is positively the most incompetant they ever dealt with. The standard answer is to offer to credit you $25.00  
 
 
Wrong product shipped, impossible to resolve.  
Products that are incompatible but offered in a bundle, return shipping refund promised, never received.  
Company processes the wrong credit card amount, refuses to present the correct information to either the credit card company or paypal, when BOTH the cc company and PAYPAL claim it is totally NEWEGG's incompetance. With over 50,000 dollar budget and having ATTEMPTED to spend 2500 dollars initially. Switch to another reseller and your life will improve dramatically,

Don't buy if it ships from their Tennessee warehouse! I placed my order on Aug 30, and paid for overnight express via UPS because I really needed it in a hurry. As of today, Sept 2, after several phone calls and emails to Newegg and UPS, I now learned Newegg never conveyed the package to UPS. This was to ship out of the Tennessee Newegg warehouse. Every time I ordered something that shipped from their Tennessee warehouse the package either never was sent, was lost or was delayed. I will not buy anything further from Newegg unless the item ships from one of their other warehouses. And the wait time and music for their customer service phone number is terrible. No replies to any of my emails sent to customer service. Overall a very bad feeling about Newegg from this very bad experience (and the others that shipped from their Tennessee warehouse).

I ordered a Sunpentown Portable Air Conditioner (over $600)that arrived damaged. It was clearly not packed properly. Four weeks after reporting the claim and almost 3 weeks after the package was received back by shipper, I have had story after story about why they have not issued a credit. Every week it is "call back next Monday", and since I am not allowed to speak with a claims rep (even though there is apparently someone assigned), the customer service rep has to play middleman....it is a major waste of time! Every call has ended with "someone will send an email", and I have yet to receive even one. Today, on top of the other annoyances, I found that my account was "suspended", so I couldn't even check to see if there was any update. I have previously ordered from this store before (including another A/C that was OK!), but will never again!!! Their customer service is a joke, and they are trying to blame it on UPS and some "new procedures for claims". The most important thing I heard was from one of the customer service supervisors, who told me that they process over 200 damage claims PER DAY and that's one reason it takes so long. Guess they hope you don't notice if the merchandise is damaged(?). Beware the restocking fees, as well...the wording is written such that you could be charged restocking even if the item is damaged! Newegg is a smelly, rotten egg in my book!