I ordered one of the NEC ND-3540's last week from Newegg.  
 
Please, pardon my laguage, but Newegg and FedEX both suck a$$!  
 
FedEX chose to send the drive back to the shipper rather than call to get directions to where we live. Even though they had both our correct address, *AND* our local telephone number. I called Newegg to get them to straighten it out and they said all they could do was cancel my order, no if's, and's, or but's. They insist that it is my responsibility to call FedEX (like I was the one that chose to contract with FedEX!) and to have a nice day, click.  
 
I call FedEX and they tell me a few things: 1)"I don't know why the driver couldn't find your place", 2)"I don't know why they didn't try to call, try again, or leave a call tag", 3)"If you want something to happen then Newegg has to call and request it.", and lastly 4)Call Newegg back and have them use one of our competitors. !!!  
 
Never had a problem with either of these two, but man were they both VERY UNPROFESSIONAL!  
 
***UPDATE 6/5/06:  
I got the drive re-shipped by Newegg via UPS and they even easily granted an RMA and replaced it with a newer model when my Sony RB30 killed it less than 8 months later. Newegg ended up being very accomodating and in the end offered me a $50 credit on a future order which I just cashed in on a Fujitsu fi-5120c. Way to pick up the slack Newegg!

This review was modified by its author, kskreider, on 6/5/06 5:29 PM.

Well, I am surprisingly disappointed in NewEgg. I ordered several computer components and all but the computer case came in one undamaged box. The video card, BFG 9800 GX2, showed some damage on the retail box. When I opened it up, a small piece of the card housing fell out. The fan housing was cracked. Setting up the RMA was somewhat strange in that I got different instructions on what to do. But when I talked to a very nice girl on the phone, she sent me a replacement card overnight. She did not ask for the broken card first which I repacked and had it ready for pickup yesterday.  
I just got the new card a little while ago and, you guessed it, it was damaged also. Again the delivered box showed no damage, but the retail box looked like a hungry animal got a hold of it. One corner looked like it was literally chewed on. I called NewEgg and opened the box with the guy on the phone: The part of the card that mounts to the case was all bent up. He would not send me a replacement card overnight like before, in fact he seemed surprised that it was done previously. He would need the broken card delivered back to NewEgg before I could get another card. I was fed up with it all and told him to give me a refund and an RMA. In the meantime I have several new components with the 30 day return warranty eating up time not being used. I don’t know if the new are going to work or not because I don’t have a graphics card to use. So I am going to have to buy a card locally and pay a higher price plus tax to get my new system up and running in a timely manner. Like a said this is a surprise coming from NewEgg. I feel stupid now because I gave them a good review on Anandtech general hardware forums because they were willing the ship the first card overnight. Go figure.  
It is now 6/30/2008. I am updating this review. I would like to start another one but this website will not allow me. I have been sent 3 BFG 9800 GX2 cards from Newegg now. All 3 showed damage. The last one's serial number has already been registered at BFG. Waiting for a third RMA from Newegg and a full refund. This website refuses to correct the date of this review. This review has overwritten a 3 year old one.  
This review should be dated 6/24/2008!  
The following remarks by newegg are not for this review!

This review was modified by its author, ricleo2, on 6/30/08 5:54 AM.

Newegg.com has THE worst CUSTOMER SERVICE IN THE INDUSTRY. We run a program for 30 kids at risk here im Alaska, each kid has a budget of about 1200 to 1500 dollars to design and build a computer, and insanely we have attempted to order thru NEWEGG. NOT ONE ORDER HAS not been a disaster. Hour upon hours on the phone waiting to talk to totally ineffective customer service reps, emails that never get answered, an orderverification department that my credit card company says is positively the most incompetant they ever dealt with. The standard answer is to offer to credit you $25.00  
 
 
Wrong product shipped, impossible to resolve.  
Products that are incompatible but offered in a bundle, return shipping refund promised, never received.  
Company processes the wrong credit card amount, refuses to present the correct information to either the credit card company or paypal, when BOTH the cc company and PAYPAL claim it is totally NEWEGG's incompetance. With over 50,000 dollar budget and having ATTEMPTED to spend 2500 dollars initially. Switch to another reseller and your life will improve dramatically,

Don't buy if it ships from their Tennessee warehouse! I placed my order on Aug 30, and paid for overnight express via UPS because I really needed it in a hurry. As of today, Sept 2, after several phone calls and emails to Newegg and UPS, I now learned Newegg never conveyed the package to UPS. This was to ship out of the Tennessee Newegg warehouse. Every time I ordered something that shipped from their Tennessee warehouse the package either never was sent, was lost or was delayed. I will not buy anything further from Newegg unless the item ships from one of their other warehouses. And the wait time and music for their customer service phone number is terrible. No replies to any of my emails sent to customer service. Overall a very bad feeling about Newegg from this very bad experience (and the others that shipped from their Tennessee warehouse).

I ordered a Sunpentown Portable Air Conditioner (over $600)that arrived damaged. It was clearly not packed properly. Four weeks after reporting the claim and almost 3 weeks after the package was received back by shipper, I have had story after story about why they have not issued a credit. Every week it is "call back next Monday", and since I am not allowed to speak with a claims rep (even though there is apparently someone assigned), the customer service rep has to play middleman....it is a major waste of time! Every call has ended with "someone will send an email", and I have yet to receive even one. Today, on top of the other annoyances, I found that my account was "suspended", so I couldn't even check to see if there was any update. I have previously ordered from this store before (including another A/C that was OK!), but will never again!!! Their customer service is a joke, and they are trying to blame it on UPS and some "new procedures for claims". The most important thing I heard was from one of the customer service supervisors, who told me that they process over 200 damage claims PER DAY and that's one reason it takes so long. Guess they hope you don't notice if the merchandise is damaged(?). Beware the restocking fees, as well...the wording is written such that you could be charged restocking even if the item is damaged! Newegg is a smelly, rotten egg in my book!

UPDATE::02/20/06  
I was contacted about this situation by.. Kerrigan Hodnett  
Newegg Customer Service Manager  
Khodnett@newegg.com  
Well he said he was gonna resolve my issue, and compensate me for my problems.. Here it is now 20 days later and NO RESPONSE. I knew it when i said it back in August. I was promised by newegg that i would get my shipment fast.. LIES.. then they said they would compensate me.. again, LIES. Stop giving me false hopes here. Just be honest with you buyers.. tell them.. "WE HERE AT NEWEGG CANNOT GUARANTEE ANYTHING, OUR STAFF IS USELESS, AND FORGETFUL. WE PROMISE ONE THING, YOU WILL BE UPSET WITH YOUR ORDER." this way customers will not get stonewalled by your lies.  
 
i just want to state that newegg is not for the business professional. They have SLOW shipping and processing. and WANT EXTRA MONEY TO PROCESS FASTER.. WHAT A RIPOFF!! I order from 5 different web companies and let me say.. half of them are much smaller than newegg and NO NOT CHARGE A FEE FOR FASTER PROCESSING.... these companies ship the same day or NEXT BUSINESS DAY.. not like newegg..2-4 days later your order leaves the warehouse. they ship whenever they feel like it.. AGAIN bad for a business (my customers come first). and they need fixed cheaply and quickly. This is not my first SLOW order with newegg. i had also ordered a video card.. which took 3-4 days just to ship. UNACCEPTABLE. now this is the second time this has happened. this letter is just to inform buyers like me to look elsewhere for parts. YOU WILL BE WAITING. or PAYING EXTRA.

This review was modified by its author, grimzella, on 2/20/06 11:06 AM.

My recent experience with Newegg.com has been an utter disaster. I had placed many orders with Newegg, and it seemed that they were reliable, fast and selected excellent products. Their customer service, however, is a different story. I have had two major incidents.  
 
First, I placed an order a few months ago and I was shipped two of everything I ordered. I was also double-billed. I figured it had been a minor mistake and knew that Newegg had a reputation for stellar customer service, so I dialed their 1-800 customer service number. I was placed on hold by a representative twice and then cut off. Next, I tried to e-mail their customer service department. I sent almost a dozen e-mails and did not receive a response (a month later, when I sent yet another, somebody finally got back to me). I tried to return the duplicate package to Newegg, at my own expense, but some of it was shipped back. I wrote my credit company in an attempt to get compensation for the duplicate charge, which I did receive. However, just recently, for reasons unknown, it was reversed.  
 
The second problem I had with Newegg.com was after I knew that I had been shipped duplicate orders, but figured that it was a simple mistake (little did I know) so I foolishly ordered more merchandise. I bought an LCD monitor and a hard drive, among other items. When the monitor arrived, it was physically dirty and missing its base. The hard drive was dead on arrival. I tried calling Newegg customer service again, to no avail. Thus, I shipped the products back to Newegg (again at my expense) and again some of them were returned.  
 
To date I still have charges on my credit card for some merchandise that I never ordered. After three months of frusteration, I am exploring various means of resolving this dispute. Please don't make my mistake, avoid Newegg at all costs. The good reviews can be deceptive.  
 
Since this review was posted, Newegg has made some efforts to reconcile. After five months I am down a lot of time, close to even with money and glad to be done with a marginal experience. Please take your money elsewhere.

This review was modified by its author, cadentsoul, on 9/22/05 9:02 PM.

I've purchased close to $10,000 worth of electronic equipment over the past years, and always relied on the default option of saver shipping, which until recently has been the "FedEx Saver." No matter where the origin was, this shipping method always rendered a speedy delivery, often resulting in receiving the package within 2 to 3 days. However, now Newegg has decided to "mask" their newest incarnation of the saver method, known as "Egg Saver" which boasts the same average shipping time as the FedEx saver, but as I have come to trust the quickness, I extended my previous experiences to it. Not only does this shipping method utilize multiple carriers, it failed to deliver a package traveling 350 miles in four days (I am still waiting for my package). At the present time, it's still not even close to my current place of residence, and will approach a full week from ordering date on Tuesday. I'm appalled at the level of service NewEgg has allowed themselves to associate with their name, and how cunningly they swapped. I feel deceived and ultimately betrayed in my trust of what I felt was a good way to ship product. If I had known the level of shipping NewEgg was peddling under their Free Super Saver Shipping I would've sprung for the extra twelve bucks and gotten someone reliable.  
 
I wish I would've known that your "Egg Saver" shipping was going to use the fly-by-night operation known as DHL. I would've never purchased that method, rather opting for a slightly more expensive and reliable shipping such as FedEx. Your FedEx saver, which I realize was always advertised as 2-5 days, never took more than 2, even across significant distance. This method managed to take (and continues to take) over 3 days to travel 350 miles. I could drive that in 4 hours. Your "Egg Saver" shipping, which apparently uses every carrier under the sun to arrive at it's destination, is the biggest let down I've ever had at your company. I'd rather you force people to use FedEx at a discount rate than tempt people with the "free" garbage Egg Saver. It's despicable how you've let your standards drop.

This review was modified by its author, snowman418, on 9/27/08 6:11 PM.

Wow.. I dont know why I ordered from this place again. I order on Saturday before delivery deadline, paid extra for rush order. I dont get any delivery info until Monday and that does not even work until late Tuesday. We are talking about a shipping distance of 30 miles. An item that could have been put in a padded envelope with a stamp or two and been here Monday. Now its Thursday and still no package. Their "Rush Order Processing" is BOGUS. I was informed they dont even ship on Saturday, yet they have no problem accepting the rush order fee for an item that has no chance of shipping out that day or the next. Newegg skimps anyway they can to boost their bottom line. My last two ordeals with them were crap. A request for notification of item in stock, which I got AFTER I ordered the item. The notification has the item at a lower price than what I paid. They do end making a partial refund but dont cover the whole difference. Another incident was over paypal refund, which I know for a fact can be done instantly and yes even on business accounts as I have one and refund instantly to my customers. Their excuse was business accounts on paypal take 3 - 5 business days.. whatever. Newegg your slow and cheap and I dont mean your prices. Think about your customer for once. Use some common sense. Don't use a shoddy shipping service like DHL for a 30 mile delivery. You saved your penny for sure on this order but you lost much more than that in terms of my business and any of my friends that I would normally recommend.

This review was modified by its author, RZ22G, on 10/23/08 8:43 PM.

Needed an X2 processor fairly quickly, but my credit card got hung up in processing. The funds were there but they had some sort of verification issue. I would have appreciated a phone call.

I've ordered plenty of things from newegg, but every once in a while they mess things up. it gets taken care of in a fairly reasonable amount of time usually.  
 
not this time, i've been waiting on an RMA for 2 months. i call them every week nagging them to do something and while they always promise something will be done, nothing happens.  
 
i've submitted proof of delivery, proof of signature, proof of insurance when they've asked, claiming that their department never recieved the returned item but apparently that's not enough to get my money back. the last claim that this would be taken care of "by the end of the day" was yesterday. today is here, no refund.  
 
i'm done with newegg, i'm going to turn this over to my CC company and let them fight tooth and nail for me.

This review was modified by its author, seawolfssn, on 5/17/07 7:04 PM.

Ordered 3 Creative Zen Vision W 30GB MP3/video players for $59.99 each. Yes this could have been a "too good to be true" price, but they shipped the items anyway. Turns out they sent me 3 SanDisk Sansa e260 4GB MP3 players, and when I received the items they hadn't even fixed the error on their site!  
 
On the positive side, I received the items within two days with the cheapest shipping option, and the RMA was issued fairly fast over the phone. However, they could not get me what I actually ordered, and left the error on the website. I expected FAR better from Newegg!

This review was modified by its author, scottmso, on 7/14/08 12:00 PM.

Ever wondered why all the new egg reviews are either 4 eggs or 5 eggs? I will tell you: Because NewEgg would not let you post negative reviews about their products. I ordered a USB wireless adapter from them and because I think that it had a very bad security model (you can only surf the net if you are an Admin on the box) I put my 2 cents worth of comments and I gave it a negative review, NewEgg rejected my comments and did not publish them. So Buyer Beware, not all the merchandise is so good as it seems. Also I ordered some memory from them. The memory was DOA. They sent me a replacement OK. When I called to ask them who should be responsible for my sending back the lady there reluctantly agreed to reimburse me. After 3 phone calls still no reimbursement. I ordered an USB IDE encloser. It was DOA too. I send it back on my dime. They replaced it and sent it to my old address despite the fact the original one was sent to my current address. I called for this twice, and the second time I had to give them an ultimatum. They finnaly agreed to reimburse me for the encloser but not for the sending it back to them. So the fact that they do not assume responsibility to reimburse you for the DOA things plus the fact that you cannot post negative reviews made me dissatisfied with them. I will shop somewhere else every chance I get.

This review was modified by its author, silviu, on 6/30/05 3:17 PM.

A horror story from someone least expected.  
I used to like newegg.com - their prices, their service, their speed of tunraround. I was so enamored with them I think I asked them if I could invest in the company.  
 
My purchase volumes were not particularly high, but surely over a thousand dollars per year during the past four years. So I was a happy camper - considering that I've been buying on the internet for about 10 years, and usually buying on price, I sometimes would still buy from them even if it was $5 more than someone else's quote.  
 
Until today, that is. Here is the story:  
1. On May 20 I bought a set of multimedia speakers - a heavy and pricey ($200.00 for computer speakers is expensive) item.  
2. The item arrived about a week later - in the shiny, but flimsy original box provided by the manufacturer. I guess they just slapped a FedEx lable on it and threw it on the conveyor belt. Obviously, the box broke up during shipping. Someone, I guess FedEx guys, tried to patch it with the tape, but it broke up again.  
Anyway, to cutr the long story short, the subwoofer arrived scratched and dented as the styrofoam protection got busted, and the manual apparently fell out somewhere.  
3. I contacted newegg and asked them how could they ship something just liek that - I mean you just know it would get damaged. People just don't do that, period - you've got to put it in another cardboard box - that's just standard practice. "No," they told me.. "our standard practice is to ship it just like that.." As if it was the first item I ever bought from them.  
4. It took me over a motnth, a dozen E-mails, and as many phone calls, to get a refund for this thing - I finally got it today June 27. But here is the kicker! When I looked at the amount I realized that they only refunded me for the item's price - *NOT* the shipping. That is, instead of an apology, they made me pay for their screw-up. Nice going!

This is an update on dealing with customer service at Newegg.com. This past summer I was disappointed in Newegg because I didn't receive a response to my emails inquiring about the quality of the product I purchased and what could be done about it. That was resolved to my satisfaction, and I was convinced that Newegg was truely sorry about not responding to my emails. Based on this experience and previous positive experiences, My husband and I decided to go through Newegg to get him a tablet pc. The computer had a slight problem with the screen flickering. This latest encounter with customer service (this time by phone)leaves me wishing that they would make sure that all their representatives are informed on return/exchange policies. The lady I spoke with was quite kind and explained that once they receive the computer and spent 2-3 days determining whether it is really defective or not, I would be sent a new computer. Since my husband's job was depending on this computer I asked if I could purchase a new one and have the old one credited to the account. She said yes and explained what I needed to do. So, over the weekend I placed the order for the new computer and received a case # from HP as she instructed me. However, when I called to give Newegg the information, I was told that such "cross shipping" wasn't allowed because they don't make refunds on computers. Then before I could approve, the customer service representative informed me that he went ahead and canceled my new order. I asked how soon I would be receiving a new computer since time was a big concern for me. He stated that I would not be receiving a new computer but rather mine repaired. I asked him then, why shouldn't I just go through HP? He replied that I could if I wanted to. The next representative I talked to confirmed that I could not do a cross shipping, but he stated that Newegg does not send out repaired computers. I would be getting a new one instead. The last representative and the supervisor whom I spoke with after that, were kind in working through some shipping issues to get the computer back to me as soon as possible; however, after thinking about it and feeling very uneasy about the misinformation we had received from Neweggs customer service, we decided to send the computer back to HP for repair. After this second experience, I will not be buying high-end equipment from Newegg again. I may not buy anything from there. I contacted a customer service respresentative by email to inform them of the problems I was having. He wrote to me to apologize for the confusion and offered to pay for the shipping to HP. (HP has free shipping to service centers on computers under warranty.) Another representative gave my husband a "gift certificate" toward a future purchase. And as I wrote to the first representative, "...that will be of no benefit to him if he doesn't order from Newegg again." We haven't heard from anyone since.  
 

This review was modified by its author, LSS, on 2/5/06 12:22 AM.