Great customer service and the rep gave me a lower price that was advertised 10 days ago. Superb service and willing to go the extra mile for a customer!

This review was modified by its author, tjkoko, on 10/20/09 1:57 PM.

Fast delivery and great customer service, that's Newegg. Wait, there's more. One of the items went on sale the day after I ordered and before I received it. I contacted them and asked if they would honor the sale price. They did and issued me a credit on my MC. Then, after I received my order, I discovered that the package containing the item was empty. Not their fault: it just had not been filled at the manufacturer's. But after I contacted them, Newegg immediately sent me a replacement. Newegg will be getting more of my business you can be sure!

Always the best! Can't even say more or less, fast shipping, good customer support, RMA fast.

Ordered several WD Caviar Green Hard Drives and the very next day New Egg had them on special sale for $20 less. They refunded the difference with superb customer service. That's why I always shop at New Egg.

This review was modified by its author, hnovitsky, on 10/18/09 7:59 PM.

Newegg consistently offers value to it's customers. I especially value the millons of comments and the site design makes it easy to find information within them to make an informed purchase. Their customer service is always helpful and professional.  
 
Hey, here are a couple of new tag lines:  
 
A: Our millions comments put the "We" in Newegg  
B: Newegg, now we're golden.  
C: Newegg, our competitors are scramblin to catch up  
D:Newegg, customers served, over-easy.  
 
I got tons of em.  

This review was modified by its author, emaicee, on 10/2/09 10:26 AM.

I always shop at newegg! they have the best prices, fastest shipping, and a wildly comprehensive set of product information that is in a wonderfully well laid out and intuitive interface. And those rare occasions I need to use customer service, they are always very helpful and resolve any issues I might have.  
 

http://img443.imageshack.us/img443/7429/neweggrocks.jpg  
 
Purchased an i7 860 Friday from newegg for US$289. On Wednesday found a local retailer with a sale of the same chip for US$229. Online chat with a representative and I was refunded US$25. I will never buy computer components anywhere else!

I have been ordering from Newegg for about 9 years now, and the reason is obvious. They generally have the best prices you can find, and when they don't, the extra few bucks is worth the service. They also have no problem price matching, which is fantastic.  
 
The company is VERY easy to contact and deal with when that becomes necessary (and sometimes it does, even with the best resellers). I have yet to speak with a Newegg rep that hasn't been knowledgeable, prompt, and courteous.  
 
Products are always shipped extremely quickly, and I have never had a shipment take longer than their estimated time. Most of the time, things arrive a day or two earlier than expected.  
 
Good job, Newegg. I wish a lot of the internet would follow suit.

This review was modified by its author, dannyac, on 9/21/09 5:51 PM.

Update 9/15/2009:  
 
I contacted Alex at Newegg and he is crediting my account for the $20 rebate. I am happy to report that Newegg is still a company that honors advertised rebates and provides excellent products, pricing, and customer service. Once again I have to say, "Why buy anywhere else?  
 
Thanks Alex and Newegg!  
 
Original review:  
 
Newegg or Badegg?  
 
Getting rebates is never easy or fun, but today I tried to register for a $20 rebate advertised on Newegg, and I could not even through by the online registration process for an OCZ Modstream Pro OCZ500MXSP power supply.  
 
After entering the correct rebate information, I was informed that my rebate would be $10 instead of the advertised $20.  
 
When I attempted to reenter the information for that rebate, thinking I might have made some mistake entering information, I was locked out.  
 
I have to wonder if it is worth $20 for Newegg and OCZ to ruin a customer relationship? I guess they think so.

This review was modified by its author, vplite, on 9/15/09 10:53 AM.

NewEgg...what is there NOT to like about them?  
 
Are they the cheapest? Many times not, but they will be within a few dollars of the cheapest.  
 
Are they the best? Most definately. They have warehouses on each coast, so many of the items you order will arrive next day, even though you paid for slow shipping.  
 
They have a great RMA process, they really seem to have the customer's best interest at heart! I have had to return items, and depending on the problem they will usually pay for the return shipping. How many places do that?  
 
I do most of my electronics shopping at NewEgg, I suggest you all do the same too. Really, you will not regret it.

I've been shopping here for some time now and normally my purchases go without a hitch with NewEgg. This last purchase though I feel uniformed because there used to be an option for No Interest, Zero Payments for 6 months through their credit card. Apparently not anymore because I started getting late fees and minimum payments with no warning. Last time I trust buying anything with that service. I'll stick to using my own credit card.  
 
Edit: To clarify what I'm trying to get at, the 6/12 month no interest option used to not require a minimum payment. Now it is and I had missed that and ended up getting charged late fees. =/

This review was modified by its author, seprodigy, on 9/14/09 10:53 PM.

Just wanted to put in a hooray for the Enlight 350W PSU I bought from NewEgg 5-years ago. It is still in the box and operates every day. It hasn't been pushed at the max end. I'm adding a 10W hard drive soon.

This review was modified by its author, stiffinger, on 9/17/09 3:12 PM.

My TV arrived with a huge crack in it. I was told no problem, they would send a replacement right away. A week later...no TV, I called and was told they had no record of my call on file, but assured me that they would take care of it right away. A week later...no TV.I called again and was told by Trevor, in customer service (who had placed the last order)that It was too late when I had called and they were not going to replace the TV. I explained again that I had called the day AFTER the TV arrived. My call to him was my second call. He said tough luck-no refund. I asked to speak to his supervisor. He placed me on hold where I was left for about 10 min. and then hung up. I called back and asked for a supervisor. I was given to Arlene, who was very apologetic about everything and assured me this would be replaced immediately. I even received a confirmation E-mail. So here we are a week later and I am on the phone with Arlene (well... on hold again) and she is trying to figure out why the order did NOT ship AGAIN!! OK got the answer...accounting was confused so instead of communicating with another department, they just never released the order. I have had a broken 50" TV sitting in my living room all this time!! UGH!!!

Eggcellent customer service! I ordered the wrong video card and they could not have been better about the exchange process. It might just have been the best online customer service experience I've ever had!

wow! that was a very enjoyable experience buying from newegg. fast shipping, amazing prices and customer service that CAN'T BE BEAT! i love it when a business takes the time to take care of me even when they are making thousands of sales. will definitely buy from again!!