My most recent purchase from Newegg was a laptop which had a damaged screen upon arrival, however Newegg refuses to repair it or exchange it with a working unit or give me refund.  
 
I did RMA this laptop but they sent the same unit back to me after 1 month of holding it, stating that there was nothing wrong with it. Naturally I refused the second delivery (RMA return) of this broken product and opened a charge dispute with my credit card company. The CC company reversed the charges however now after 3 months the CC company says they will charge me for this laptop because I refused accepting the 2nd delivery, even though I don't even have this product and Newegg has it as I write this. I guess the CC company is as crooked as Newegg itself.  
 
Of course I will never buy from Newegg again. But I am writing this review to caution anyone who is thinking of buying from Newegg and to not be fooled by all these glorified reviews.  
 
----------------------------  
This is a follow up to my original review.  
 
After I wrote this review, Joshua from Newegg contacted me. And after months of struggling with Newegg to get a refund or to get a different non defective unit, Newegg did issue a refund which was reflected on my CC balance today, Nov 9th,2009.  
 
Thanks ResellerRatings.com!

This review was modified by its author, hrioo, on 11/9/09 10:59 AM.

I had a very difficult time ordering and I am disappointed that a week after ordering my product still hasn't been delivered. When I first tried to order I had apparantly forgotten my password so I followed the instruction on their site to have my password reset which involved having an e-mail sent to me to reset the password. I didn't receive the e-mail after several hours so I go back to the site and to the next step of chatting with a customer service rep who was surprisingly unhelpful and borderline rude. After waiting to chat with her for several minutes she promptly tells me that even though the instructions indicated to use chat to get help that I had to call instead. I told her the instructions said to use chat and that I'd prefer not to call so she then sends me a link that returns a page not found error and when I tell her the page returned an error she again tells me she can't help me further.So I somewhat relectantly follow her directions and call and after waiting on hold for a few minutes I give up and decide to create a new account to order. When it finally looks like I am about to finish my order using the new account but after entering payment info and submitting the order I get a message that says the item I was ordering, an 8gb SDHC memory module, was removed from my cart because it's either out of stock or I am shipping to an APO. Well I was not shipping to an APO so I guess it was out of stock and after all I went through to place the order I was very disappointed and frustrated. So I ended up having to spend more money on a 16 GB Card instead. I ended up having to spend twice as much money as I originally intended and 5 times as much time. The aggrivation was free though; thanks Newegg. And I still haven't received the item after ordering a week ago and the tracking number only indicated tendered to USPS.  
 
 
Shortly after posting this review I was contacted by Newegg customer service who promised to make arrangements to rectify this experience to my satisfaction. Once they follow through with their promised resolutions I will post an update.

This review was modified by its author, hurricanesfan, on 10/28/09 9:24 AM.

My TV arrived with a huge crack in it. I was told no problem, they would send a replacement right away. A week later...no TV, I called and was told they had no record of my call on file, but assured me that they would take care of it right away. A week later...no TV.I called again and was told by Trevor, in customer service (who had placed the last order)that It was too late when I had called and they were not going to replace the TV. I explained again that I had called the day AFTER the TV arrived. My call to him was my second call. He said tough luck-no refund. I asked to speak to his supervisor. He placed me on hold where I was left for about 10 min. and then hung up. I called back and asked for a supervisor. I was given to Arlene, who was very apologetic about everything and assured me this would be replaced immediately. I even received a confirmation E-mail. So here we are a week later and I am on the phone with Arlene (well... on hold again) and she is trying to figure out why the order did NOT ship AGAIN!! OK got the answer...accounting was confused so instead of communicating with another department, they just never released the order. I have had a broken 50" TV sitting in my living room all this time!! UGH!!!

7/19 Update: I ordered a “Patriot Viper 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Desktop Memory + 2GB Xporter Razzo USB w/Futuremark 3DMark Vantage Bundle Model PVS24G6400LLKNB – Retail”. While assembling my computer I noticed that that 2GB Xplorter Razzao USB flash drive was ABSENT (I had originally assumed that the flash drive would be in the ram packaging). Upon reviewing Newegg’s product pictures I realized there should be a box that contains the ram and a separate package containing the flash drive. This "combo" box is NOWHERE to be found. In addition without this box I am UNABLE to complete the $25 MAIL IN REBATE because I need the UPC from that specific box!!!  
 
 
7/15 Update: Newegg has contacted me and is currently addressing my problems and I will update accordingly once there promises are confirmed.  
 
I ordered two Hitachi 500GB hard drives that were taped and bubble warped together. If I were to return these hard drives for warranty purposes it would be REJECTED by the manufacture and the warranty would be VOID because bubble wrap and packing peanuts are NOT ACCEPTABLE hard drive packing methods. In addition the entire bubble wrap on one side was popped. I inspected the box which my order came in and found no evidence that the box had sustained a high fall. Based on this evidence I conclude that someone at Newegg DROPPED the hard drives after they had been bubble warped and PUT THEM IN THE BOX ANYWAYS.  
 
I also ordered a BRAND NEW EVGA 275GTX. The video card box has clearly been TAMPERED with and probably is a RETURN. The shrink wrap on one end is broken along with the EVGA SEAL that keeps the box from OPENING.  
 
In addition I paid $73.14 for UPS ground shipping on a 24 pound box which took SEVEN days to reach me. I can ship a 24 pound box ANYWHERE in the US for under $50 via USPS Priority and the package would get to the recipient in 2-3 days at the very most 4 days. Due to the volume of packages Newegg ships it receives SUBSTANTIAL discounts from UPS and probably cost them under $40 to ship the package to me. Newegg is clearly making money off its shipping charges, a QUESTIONABLE PRACTICE.  
 
Alone each one of these problems would be dismissed and had I only encountered only one of these problems I would not be writing this review. But as a whole these problems are UNACCEPTABLE. I have bought and recommend tens of thousands of dollars worth of Newegg merchandise over the past six years, Newegg’s quality is clearly slipping and I will take my business elsewhere if these problems are not resolved.  

This review was modified by its author, Stingray879, on 7/23/09 5:16 PM.

Ordered my product online which is required by the way! Over nighted the product. Told me it was leaving the warehouse on Mon. This was on a Friday they told me. Never came. Found out it was on backorder on July 8th. Found out they took money out of my card on the 7th from my bank. Also charging me for overnight shipping. They could not tell me how long it would be on backorder. Therefore on the 8th I told them to cancel my order. I needed this last week for my job! There service was undeniably horrible especially when YOU NEED IT OVERNIGHT FOR WORK!!!!

Newegg rocks, HARDLY!  
 
I’ve been a Newegg shopper for years because customer service was good and the prices are very competitive. But the customer service has gone right down the you know what.  
 
I placed and received a large order for a computer I am building for a client, which is due on 5-08-09. I placed a phone call to Newegg on 5-01-09 to have them e-mail me an itemized S/H statement per item that I needed. A woman named Bionca said she would e-mail it to me immediately. The e-mail never arrived.  
 
In the mean time I started to assemble the computer and discovered the CPU had three bent prongs. So I called and spoke to Antonio on 5-04-09. He gave me an RMA and told me he would send out a replacement to me that day that should get to me in 2 – 3 days. I told him that was great! That way my client could have their computer on time. Also I asked him to send me an itemized S/H statement for my last order. He e-mailed the itemized statement. But he failed to send the replacement CPU at all.  
 
On 5-06-09 I spoke to Kinji, I told him my dilemma. So he said he would put my RMA in to be credited upon arrival. He told me to reorder the CPU and e-mail him my new order number. He said he would see to it that it would be overnighted to me, so I would have it by 5-07-09. So I e-mailed him my new order number and asked him to send me back an e-mail confirming everything he stated over the phone (since up to this point their people have completely let me down). But he did not answer my e-mail, so I sent him another e-mail, which he refused to answer. Now I check my account and it shows my CPU has been sent out, but it’s not scheduled to arrive until next week 5-11-09! Now I have to explain why this new computer is going to be a week late.  
 
This has to be the worst customer service I’ve ever seen from any company.  
 
And all they are going to do is tell me to call or e-mail some guy named Alex, like he’s going to give me back a week or somehow makeup for an upset client. Save it Alex. Why don’t you fix your company instead, by firing a lot of your dead weight customer service staff. There are plenty of qualified and hard working unemployed people in this economy that would do a much better job for you than the staff you have now.  

This review was modified by its author, Tazz23, on 5/7/09 7:33 AM.

My First order with Newegg was back on the 10th of December, Sales Order Number: 66176993. I ordered over $2300 in parts to build a computer. Within 7 days I received the case...Only the case. I waited.. I emailed customer service at the 3rd week, got the canned response, please wait 6-8 weeks for delivery. After repeated attempts to get tracking information or even a statement of what was shipped when all I got were excused and no information at all.. After the 6th week I submitted a claim and to thier credit I was refunded the difference for the items that NEVER SHIPPED! Thinking this was a remote case, I gave them another chance... Again after ordering over $1800 in parts (remember I did get the case) I received two boxes within a week.. I received the hard drives (4) in one box, and the CPU cooler in another.. I waited...  
Now it has been 6 weeks and still nothing as before and nothing but excuses and No information.. I was able to pry out of the service guy that two boxes were in fact shipped. I explained I had received two boxes but still have not received the motherboard, video cards, ram DVD drives etc etc.. I have tried to explain many times that I am missing all the items as before but it falls on deaf ears..I have a really cool computer case with hard drives and a cpu cooler,,collects dust well...... NewEgg refuses to ship my items as before, nor will they even look into what has or has not shipped. They are more than happy to charge you for items not shipped.. Imagine all the people every day they receive money from and all that interest accumulated until finally maybe refunding your money..  
I am very very dissappointed in Newegg,,, Save yourself some grief, shop at any other online store pay double the price,,its worth the extra cost,,,at least you would have your computer before the parts had become outdated as did mine!!

This review was modified by its author, gbstang, on 3/4/09 5:51 AM.

Well, newegg has once again messed up an order of mine. I ordered ram on the 28th, had 3 day shipping and did not get it till the 1st. normally not a HUGE deal but this was for a job that I was doing and it cost me the job. So I am out $100 plus the cost of the RAM and I basically get told tough luck. Now to top all of that off, the RAM that they sent me was WRONG. AGAIN. This is the THIRD order in 4 months that Newegg has gotten wrong, and the 4th order that they have not gotten to me on time. I will never order from Newegg again, ever. I mean what happened to the days that if something goes really wrong like that a company would offer you a gift card or something? And it was never a small little $10 gift card, I remember back when I got something from bestbuy and it got messed up, not only did they fix the problem, they gave me a $200 gift card. That is customer service, that is going above and beyond to keep a happy customer. Newegg used to be a GOOD store to buy from but it has recently gone WAY downhill.  
 
Overall, I would advise to stay away from them.

This review was modified by its author, JakeSchings, on 8/3/09 8:31 AM.

I am in the middle of a NewEgg nightmare! I ordered a stove from them. They use a 3rd party warehouse with which they cannot communicate directly. It has turned into a (not funny) comedy of errors. They clearly had no ieda and no control over anything. I called to cancel the original order the equivalent of 20 minutes after I ordered it, so that I could order the proper item. They said on the phone at that time, they had canceled it, so i could go back online and order theproper item. I ordered the proper item, only to find out 2 days later they had not canceled the first stove as they said they had. It was shipping out of their warehouse and it was "out of their hands." They had no ability to stop it. Now they want me to pay to return it - across country. Do not order appliance from NewEgg, they are not able to provide customer service or support for these items.

Horrible customer service, not helpful and generally lacking any sort of aptitude. Wasn't asking technical questions, issues with shipping and order being canceled. This has happened almost every time my husband has ordered with them, which to my dismay has been too often (asking him to look for another source). They do not offer USPS and will not ship to PO Box, even though that is our official address for computer & business related items. The service person "Darlene" was sarcastic in the IM by keep in typing "Ma'am". Also, never had a rebate honored and when I contact CS about it they just send me to another number. Frustrating company to deal with.

I have made several purchases from NEWEGG. It wasn't until I trusted the opinion of their staff, that I had problems. Like I said... if your know for sure what you want, and don't think you will have any need to return your purchase, FINE. But if a mistake is made, be ready to pay. You are better off keeping the item, and reselling it over an oline aution site. As for newegg... try checking my RMA # 22825208. A $54.00 purchase, I paid $8.10 to NewEgg as a restocking fee. Lets be honest.... NewEgg DOES charge restocking fees. Regardless. Make sure before you buy. Buyer beware. You might add that discloseur to all purchases made online, even if NewEgg misrepresented the items sold.

This review was modified by its author, SkatenGames, on 5/28/09 6:37 PM.

Ordered items 11/28 at 10AM Newegg local time and items didn't ship out till 12/2. If you want your items processed quickly make sure you pay the bogus fee to get it "processed quickly".  
 
Personally i find the fee absolutely unacceptable since quick processing should be standard and this will likely be the last time i do business with them after 17 orders for well over $2k since 02'.  
 
Many people do receive their items within 3 days of ordering with standard shipping, for my 17 orders over 6 years though i never received one in under 5 days. For reference the items are being shipped to Houston, Texas.

This review was modified by its author, michael000, on 12/5/08 1:09 AM.

newegg.com has never failed me before. They are usually good at customer service. They failed miserably on this RMA experience. Acer One laptop was working fine for a week then started to powerful itself off after 60 seconds even in the bios! The RMA Tech blames it on viruses and returns it back to me. Guess what! The problem is still there! They told me since the Tech already misdiagnosed the problem that I can take my business with the Manufacturer! OMG! What kind of customer service is this that newegg claims? They don't fix the issue and tell me go to the manufacturer? They should have seen the system was defective and sent me a replacement right away. They should deal with the vendor for the defective product and not the customer. They've lost a customer today.

I ordered two keyboards from NewEgg on 11-18-2008. They were charged to my credit card but never shipped. Two weeks later I called to see what the problem was and the rep said she would check on it and email me within a few hours. That was on a friday. On Monday, (12-1-2008), I had STILL not received an email so I called back and explained the situation to a new rep. That rep "checked with her supervisor" and said that they don't know what happened to the order but that I should resubmit the order and they would apply a credit of $25 to the order and cancel my previous order. That sounded fair.  
 
However, 8 days later that order didn't ship either. On 12-9-2008 I called in again and after waiting on hold for over 15 min I got yet another rep. I had to re-explain everything again and this rep had a new approach to the situation. This time SHE placed an order for the same 2 keyboards and tried to send them out to me at no cost.  
 
That was 2 days ago and they still haven't shipped. Today, 12-11-2008, I called and once again had to re-explain the problem. This time I asked "don't you have notes on the account about the problem" and he said yes. Why I have to re-explain everything every time I call in is beyond me. Anyway, this rep has taken yet another approach! He emailed me a blank email so I can email him back tomorrow if I don't hear from him with a solution. All these reps are doing is prolonging the problem. No one is offering a solution and this is their last chance.  
 
Please note that during this whole time I have been checking the NewEgg website and the item I ordered has never shown that it was out of stock, so that's not the problem. The reps I talked to have all told me that the item was in stock as well.  
 
BTW, I'm sure that within a few days there will be one of those "cut and paste", scripted responses to this review from NewEgg. How pathetic! If they really cared they would be fixing the problem and not just trying to look good to the people who read these reviews. All of their scripted responses are the same. They just have different people to contact is all.

This review was modified by its author, Cevad, on 12/11/08 8:09 PM.

Unfortunately I have to report that this was easily the worst transaction I've ever had with an online merchant and Newegg has continued to make it even worse. I ordered a 2nd Gen 32gb ipod touch. They shipped me a used (8 month old)and broken 1st generation touch. I reported this right away and Newegg agreed to issue me an RMA and promised to ship a replacement overnight. They failed to ship the replacement properly so I still didn't receive it for several days. Furthermore they rejected the RMA because it was a 1st generation ipod, exactly as I reported. No one contacted me about this rejection other than e-mail and they informed me that they were then charging my credit card for both ipods, the initial and the replacement. No investigation or discussion with me was done before rejecting. Newegg claimed that Apple had confirmed to them that I owned that ipod since March. Since Newwegg failed to conduct even a basic investigation in to it I was forced to spend several hours on the phone with Apple myself attempting to find out who Newegg spoke with. It turns out that Apple had never confirmed anything with Newegg and in fact it's not even possible to confirm such information. Newegg had simply rushed to judgement to find the easiest way to refuse my RMA despite that I've been a customer for at least 8 years. Furthermore I was told my newegg that they were illegally charging my credit card for an additional $200 without my authorization. They later admitted that had probably been a mistake. Yes illegal credit card transactions are usually a "mistake." Furthermore I was told that the had already contacted reseller ratings to have been review removed because they had determined it was invalid. Is this how newegg keeps it's rating so high? They just remove them instead of correcting the issues? So basically I was accused of fraud, threatened with a merchant that was willing to intentionally commit credit card fraud on their side, forced to do all my own investigations to prove my innocence, deal with a broken ipod that clearly was not properly inspected before leaving newegg and wasted several days of my time just to get the ipod I orginally requested. By the way I never received any type of apology or remorse from Newegg on this even after I personally had Apple call them to confirm that there was no indication I had ever owned this ipod before Newegg shipped.  
 
Better vendors out there for your dollars and they won't take such liberties with your credit card information.

This review was modified by its author, sevans, on 11/9/08 1:35 PM.