I attempted to purchase a video camera for the government agency I work for. I should have researched more before ordering from this company (poor judgement on my part). I got the "please call and verify your order" email. This of course means that you call and they try to pressure you into buying more accessories. I (very politely) declined any package deals. The "salesman" immediately became agitated and called me a "wiseguy". NO LEGITIMATE BUSINESS would use that kind of language or tone. I asked for my order to be cancelled, and the "salesman" became even more agitated. I informed him NOT to process the order and that I would be ending the phone call. The "salesman" then called the office back several times, asking to speak to multiple people before then calling my private line back to call me an "a**hole"!!??. In retrospect, I regret being so polite. Not a legitimate business.
This review was modified by its author, blank51, on
8/11/08 10:00 AM.
I ordered a Nikon D50 from Dbuys.com online. The site said that it was in stock so I ordered it. Two days later I checked the status of my order and it said it had been billed and sent to shipping. I called to confirm and they said that it would ship that morning. When the online status hadn't changed by the next day, I called and was told that the camera was now on back order. I immediately cancelled my order and ordered from somewhere else. the problem is that they had already billed my credit card even though it was not scheduled to ship for another 2 weeks. A week later and the charges still have not been reversed. I am disputing the charges through my credit card company. Hopefully that will be the end of it. Great price but not worth the headaches!!!
The worst company I have ever done business with. Ever. Promised 24-48 hours for my laptop to leave the warehouse, but it shipped a week later. They just "decided" to close 4 days out of the week, so I could not reach customer service for questions about why my order hadn't been shipped. Customer service put me on hold for 25 minutes. So I called back and talked to the sales rep. He said I was taking time away from him making money so he couldn't talk to me. Finally I get a customer service rep who - and I am not kidding - YELLED at me over the phone. He would hardly let me speak, I finally hung up. I have never, never, never in my life been treated as rudely as I was by dbuys.com.
I purchased a Konica Minolta DiMAGE Z3 from dbuys.com after reading somewhat favorable reviews from this website. I purchased the camera from dbuys.com because their price was $100-$130 cheaper than most other retailers anywhere, and being a college student, I was shopping on a budget. Anyway, I read more reviews after I placed the order, and I became a bit more wary about my purchase.
However, I'll be 100% honest and say that there was no delay, no horesplay, not even a confirmation phone call (just an order confirmation e-mail, and a shipment notice e-mail a day later), just a camera that showed up a day earlier than they quoted me to arrive.
Overall, I'm very pleased, and I would most likely buy from dbuys.com again, provided they keep up the excellent service that was modeled to me. I hope this is helpful!
I did a bunch of research on vendors that carried a Yamaha RX-V1500 receiver. I went with Dbuys because of the rating and price. I considered other sites too. Had some hesitation because of the bad reviews at dbuys, but there were also a number of stellar reviews. I decided to go for it. Dbuys had an overall 8.88 lifetime but a 5.45 6-month. What the heck, they all can’t be newegg.
Though there was a error on the e-mail entry that probably caused 95% of the apprehension (didn’t get notification of ship, fed-ex tracking, etc.), this order went extremely well. I would definitely buy here again, though I would verify that the information I provide is correct so there is no confusion (if I ordered through the website or talked with a rep).
The price was excellent, my rep was great, and dbuys is going on my “keep” list.
Satisfied!I placed an order using an european emitted AMEX card to pay a Camcorder. Just followed their instructions. Always polite and never tried to sell anything more than the camcorder.I received the good one day in advance.Few problems to contact them from abroad and not clear phone/fax numbers to use.
Like other customers, I bought a Canon 40D, and did not receive the Canon USA warranty, even though it is advertised with a "Manfuacturer's Warranty". The warranty card is generic, without any specific mfr or product identification.
Canon USA customer service tells me that I may still receive service through them, and to only keep my invoice.
i purchased new laptop from dbuys.com without the warranty. and then a salesman from the company called me, and persuaded me to buy warranty on the laptop through them and he claimed that the warranty is good for all toshiba service centers. my toshiba laptop had some issue with its built-in tv tuner, and called toshiba, and they knew nothing about this warranty from dbuys.com. i found more about this warranty. it's MACK warranty (www.mackcam.com), and i need to send my laptop to NJ state to get it fixed where toshiba's service center is 4 miles away from my home in VA state. i called dbuys.com, and try to get a refund for the warranty, and they give ratshit about it. first they said 10% restocking fee for the warranty. second they said 10% off from the original warranty price which is a lot more that what i have paid. specifically, i paid 213.99 for the warranty. according to their calculation, they'll refund only $160. i tried to talk to them, but they abruptly hung up the phone. i'll sue this guy if they don't pay me back.
if u don't want to go through this shit, and don't buy from this ghetto online vendor.
I bought a Canon 40D body only which is advertised on their website as USA warranty.
What I received was a grey market/imported version of Canon 40D + 17-85 lens kit, which of couse they removed the lens from the package.
The manual looks like a photocopy (black and white) and very small, very different than the Canon's original green color larger size manual. The photocopy booklet is considerably smaller, it is hard to read.
The package is also missing the Pocket Guide.
The warranty card is NOT from Canon USA but store warranty.
I tried to submit my review of this store at pricegrabber.com but they censored / didn't approve my review. Dbuys.com has good rating at pricegrabber. It is apparent now to me that pricegrabber protects bad vendors like dbuys and don't care whatsoever to REAL customer experience like mine.
