Canon 5d Mark ll
***BUYERS BEWARE***
DBuys.com misleads and lies about selling Canon USA Cameras.
DBUYS.com are NOT authorized CANON dealers. DBUYS.com sell Gray market cameras with NO Canon WARRANTY cards even after specifying with the sales people and their customer service people that you want to buy a USA Canon Camera & USA Canon Warranty.
Once you have the camera and realize the scam, they will promise to send warranty cards, to prolong the return time period and then charge re-stocking fees or deny returns with RMA.
They have my $3600. I have no Warranty and its not covered by Canon. They have sent me two defective cameras with the promise of USA warranty cards and have not delivered and will not allow returning the product. Beware, they know the system and will scam unsuspecting customers!
This review was modified by its author, freedom35, on
10/7/09 6:41 AM.
Beware, they rip off their customers with bad shipping practices!
I ordered a panasonic camera from them. It was ordered with 2-3 days shipping at 24.99.
The camera arrived after 5 days (2 days processing and 3 days shipping) however it was shipped GROUND!(which is free on their website).
They substituted the 2-3 days shipping for ground since it would arrive within the time you ordered it. - however they will not reimburse you for the money you paid extra for shipping which you did not get!!!!
Do not do business with - poor customer service - waited hours on the phone to speak with a service representative.
Potential Customer Beware! www.dbuys.com sells gray market/import cameras as US market ones. This has happened to me! I ordered Canon 5D Mark II camera (order# 0398453F) that was advertised as "...Condition: Brand New, USA Warranty." Upon arrival, I noticed that standard Canon registration card is missing but instead there was "home-made" card that required me to register camera at Brooklyn's P.O. Box. The 800 number for the warranty repair was "disconnected or no longer in service." Local dealer at Murphy’s Camera upon looking at the box and warranty card told me that this is gray market camera. I called dbuys and asked for refund. They tried to mislead me again by swearing that it was indeed US market model, and offered me “to order the warranty card from Canon for my camera’s serial number”. After I told them I did not want the camera of questionable quality, they offered to give me 3 years extended warranty for free. Finally, they told me to send camera back but advised about restocking fee. I'm in process of reversing the charges. However, it took me a lot of nerves and missed day of photography. And it is still not over. Please, use reputable sellers. This one is not! I would give it 0 if I could.
They said they will give me the tracking number, but they did not. So I tried to call to cancelled the order. I followed the instruction, but it was on hold for many times, wasting me an hour.
Finally, I called the ext 518, still get transferred to the "on hold" line.
I think they call caller ID, which they did not even answer my call and switch it to "on hold" line.
Called half hour later, finally the gentleman took my call. This is the best Dbuys.com done for me so far. I cancelled the order and they totally agreed since they have NO stock.
Ordered a Yamaha RX-V663 receiver through these guys. Receiver was delivered quickly however the HDMI inputs/output were defective. Also come to find out the product was grey market. Unable to exchange or return the product due to dbuys policies. Bottom line....don't let the price fool you. Avoid this seller.
Bought a camera from Central Digital, which claims on most product pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied accessories, and a full manufacturers USA warranty."
It just wasn't true. This was obviously an imported item, because it came with a non-USA power cord. This camera company does not warranty products that are not purchased in this country.
I attempted to purchase a video camera for the government agency I work for. I should have researched more before ordering from this company (poor judgement on my part). I got the "please call and verify your order" email. This of course means that you call and they try to pressure you into buying more accessories. I (very politely) declined any package deals. The "salesman" immediately became agitated and called me a "wiseguy". NO LEGITIMATE BUSINESS would use that kind of language or tone. I asked for my order to be cancelled, and the "salesman" became even more agitated. I informed him NOT to process the order and that I would be ending the phone call. The "salesman" then called the office back several times, asking to speak to multiple people before then calling my private line back to call me an "a**hole"!!??. In retrospect, I regret being so polite. Not a legitimate business.
This review was modified by its author, blank51, on
8/11/08 10:00 AM.
Like other customers, I bought a Canon 40D, and did not receive the Canon USA warranty, even though it is advertised with a "Manfuacturer's Warranty". The warranty card is generic, without any specific mfr or product identification.
Canon USA customer service tells me that I may still receive service through them, and to only keep my invoice.
I bought a Canon 40D body only which is advertised on their website as USA warranty.
What I received was a grey market/imported version of Canon 40D + 17-85 lens kit, which of couse they removed the lens from the package.
The manual looks like a photocopy (black and white) and very small, very different than the Canon's original green color larger size manual. The photocopy booklet is considerably smaller, it is hard to read.
The package is also missing the Pocket Guide.
The warranty card is NOT from Canon USA but store warranty.
I tried to submit my review of this store at pricegrabber.com but they censored / didn't approve my review. Dbuys.com has good rating at pricegrabber. It is apparent now to me that pricegrabber protects bad vendors like dbuys and don't care whatsoever to REAL customer experience like mine.
I phoned in and placed an order with Michael for a Canon 40D and an EF-70-200mm f/2.8L IS lens. I specifically asked Michael that the lens be the IS lens since Canon had an older non-IS lens which is what was listed on their website and I did not want that. He put me on hold to check and a few minutes later came back telling me that it is indeed the IS lens. After putting on the hard sell to get me to buy some additional accessories (I think they have a list of over-priced stuff that they're required to try and sucker you into) which I successfully fended off the order was finalized and placed.
A week later I receive the order and lo and behold the lens they shipped me is the non-IS lens that I specifically told him I did not want. A couple of work days of phone calls and emails to their "customer service" department went by without a single response from them. So I called up again and asked for "sales" (I think this is the only number they actually reply to) and got a hold of Michael (BTW he may be the only guy really working there) to tell him about the mixup. OK so he gives me an RMA number to return the lens for an exchange and a new price (of course according to Michael the price they had charged me before was not for the IS lens).
So I send the lens back, it takes a week for them to get the lens. Still no phone call or emails from them saying that they’ll ship the correct lens. I call three more times to see what the status of their shipping to me of the correct lens is, and finally they tell me that the exchange has been processed and that they will send me an email tomorrow with the tracking number for the exchange lens. Surprise ! the next day came and went without a single call or email from Dbuys. So at this point I need to bother to call them every day until they finally send this lens to me.
Bottom line, this is my first and LAST purchase with this sorry outfit.
i purchased new laptop from dbuys.com without the warranty. and then a salesman from the company called me, and persuaded me to buy warranty on the laptop through them and he claimed that the warranty is good for all toshiba service centers. my toshiba laptop had some issue with its built-in tv tuner, and called toshiba, and they knew nothing about this warranty from dbuys.com. i found more about this warranty. it's MACK warranty (www.mackcam.com), and i need to send my laptop to NJ state to get it fixed where toshiba's service center is 4 miles away from my home in VA state. i called dbuys.com, and try to get a refund for the warranty, and they give ratshit about it. first they said 10% restocking fee for the warranty. second they said 10% off from the original warranty price which is a lot more that what i have paid. specifically, i paid 213.99 for the warranty. according to their calculation, they'll refund only $160. i tried to talk to them, but they abruptly hung up the phone. i'll sue this guy if they don't pay me back.
if u don't want to go through this shit, and don't buy from this ghetto online vendor.
I got a phone call from a DBUYS customer representative so I called her back; after waiting for over 15 minutes, I got hang up by a girl who just said wait!. Called again and same thing happened. The third time I called, I finally got to speak with a person who put me on hold twice and after that, I was done with them. I told her I wanted to cancel my order to what she said: fine and hang up on me. I called again to talk to a supervisor, a young man answer and after explaining to him what happened he said: I'm sorry but we didn't do anything wrong, you said you wanted to cancel your order and it's canceled in a sarcastic voice tone. I told him that I wanted to ask the girl for a confirmation number and she hang up on me while I was still talking and I didn’t appreciate that and I didn't appreciate his tone of voice either. You don’t have to yell at me. He said: I’m not yelling at you!, I wouldn’t yell at someone who’s just buying a 240 dollar cell phone I guess you need to spend less money to get yelled at..
This is the worst customer service I’ve ever received by far!!!... I feel violated
I used a different webpage to buy the same product, it was 20 dollars more expensive but they were worth it…next time I will read reviews about the seller before I purchase anything online.
This review was modified by its author, soniavreal, on
12/5/05 4:25 PM.
I ordered a Nikon D50 from Dbuys.com online. The site said that it was in stock so I ordered it. Two days later I checked the status of my order and it said it had been billed and sent to shipping. I called to confirm and they said that it would ship that morning. When the online status hadn't changed by the next day, I called and was told that the camera was now on back order. I immediately cancelled my order and ordered from somewhere else. the problem is that they had already billed my credit card even though it was not scheduled to ship for another 2 weeks. A week later and the charges still have not been reversed. I am disputing the charges through my credit card company. Hopefully that will be the end of it. Great price but not worth the headaches!!!
The worst company I have ever done business with. Ever. Promised 24-48 hours for my laptop to leave the warehouse, but it shipped a week later. They just "decided" to close 4 days out of the week, so I could not reach customer service for questions about why my order hadn't been shipped. Customer service put me on hold for 25 minutes. So I called back and talked to the sales rep. He said I was taking time away from him making money so he couldn't talk to me. Finally I get a customer service rep who - and I am not kidding - YELLED at me over the phone. He would hardly let me speak, I finally hung up. I have never, never, never in my life been treated as rudely as I was by dbuys.com.
