Worst online buying expirence I've ever had. I think I bought my first online item around 1993-4ish. So that's saying alot. Purchased it 8/19. My money is on hold with my bank. It's the end of 8/28 now and my order has not shipped. Canned answers from Buy.com on the status. No ETA. Word has it that it will take days to cancel. STAY AWAY

I tried ordering this item and it wouldn't go through the entire process. I didn't click on the confirm order at the end of the process. I ordered again only to find 15 min later that I had double ordered. I immediately used their customer service to cancel one of the orders. Not only would they never answer any of my requests I am stuck with two items. They never would answer my emails. Poor customer service.

Been purchasing from them for over 10 years. Great site, great selection of products, and competitive pricing.

I ordered a Sandisk MP3 Player on the 19 at about 8 AM CST.. the player said it would ship within 1-2 business days... status said it shipped a little over 2 days later which is pretty slow for most big stores but no real complaint there.... its been over a week now and i havent received anything. my tracking number did not work until about an hour or two ago... the tracking number states they shipped it the 24th rather than the 21st as stated by the buy.com order information. its nice to know that it is finally on its way.. now i just hope it is the right item given the other reviews i just read..

This is by far the worst company have ever used. I have had a usb bluetooth device sitting at the warehouse for over 3 weeks. Customer service is beyond a joke. The few reviews you see that are positive are actually people that have no idea what a company is supposed to operate like. STAY AWAY!

I placed an order 40746014 (a 26" Westinghouse HDTV) on June 26; they sent a wrong item 20" Vizio TV (they did not have it in stock?). I had to go through all process of getting an RMA, repacking and return. I had to wait for few more weeks for replacement and did not get any. I got "product no longer available" after 2 months! The worst customer service I ever encountered in my life. I would like to recommend never to buy at this store!

So Buy.com has the SanDisk 4GB Memory Stick PRO Duo on sale for 19.99 this week. I decide to order two. One for me and one for a friend. At the time of ordering, the stock showed 1 to 2 days processing time. So after a few days of the status showing that its been "Sent to warehouse" I email them and ask when it will ship. I receive the following response:  
 
We understand that the delivery of your order is taking longer than  
expected. This is because item #202629242 (SanDisk 4GB Memory Stick PRO  
Duo) from your order is listed as "In Stock Soon: Usually Ships in 1 to  
2 Weeks".  
 
We will ship you the order as soon as it is available. The expected  
release date for this item is on or around  
09/11/2008.  
 
So I canceled my order and will never order from Buy.com again. I wish I would have check the rating before I ordered because its pretty low. But a co-worker of mine said he ordered from there before and was satisfied so I went ahead with the order because of the price. When something is to good to believe it probably is.

I saw the rating for Buy.com and was flabbergasted. I have placed 38 orders through Buy.com (primarily for electronics & computer accessories) and have not had a single problem with them. They often have great deals, including the L227WTG 22" Widescreen monitor I just purchased (refurbished for $189.99). I must admit I have not had to deal with their returns department or customer service, but that's a good thing, right? Anyhow, I always choose budget shipping, and often receive my items in two days (I think a lot of stuff comes from Irving, TX, which is only 30 miles away). I have absolutely no complaints with Buy.com. Next to Amazon.com, they are my most reliable and frequently-visited online store.

Ordered a recertified 1tb Fantom Titanium external hard drive from Buy.com. A ~$150 transaction. Cheap, but now I know why! I thought they were reputable buyer and did not open the package for a few weeks. After two uses, the hard drive died taking my data with it. I tried to get a replacement (should have really asked for a refund) 24 days after the product was shipped to me. They have cited a 14 day return policy and refuse to doing anything. I have had several friends in the tech world with similar experiences with them. A 14 day return from the shipping date means that you have about a week to use the product - insufficient when it comes to hard drives and most electronics. Why have such a short return period - so you can sell people crap items at slightly cheaper prices and hold no liability for the quality of the item?? Not a reputable business practice! This is not a company concerned about customer satisfaction and business legitimacy. Their marketing emails are flashy and I am sucker for falling for it!

I will think long and hard before I ever try and place an order with buy.com again. I have purchased from them in the past with good results, but it appears things have gone down hill recently, and I had not read up on it before hand. I placed an order for a laptop, it sat in a pending status for over a week. I emailed their CS department because I could not find an 800# listed on their website and received no response. A couple days later, I got a call from a CS agent to confirm my order. I confirmed the order, and she said it would ship out the next day. I waited another week and never received the laptop. I then looked at my account, and it was now cancelled. No cancellation email was sent to me. Poor way to run a company.

Banner ad promotes $10 Google Checkout promotion that expired 6/30 and it's 8/16!!!! You don't find out about promotion expiration until you are signed up and have ordered. Also the usual attempts at adding shipping charges by default placement on order.  
 
Update: fast shipping, product as advertised. No other problems.

This review was modified by its author, shopper503, on 8/28/08 10:59 AM.

Purchased a 320 GB WD MyPassport drive from here. It was on sale and included free shipping. The item was delivered on time and as promised. I have made several purchases from this retailer with no problems at all and would recommend them to my friends. Good value and free shipping from a trusty online retailer makes my purchases a real value compared to brick and mortar stores. I think folks are too quick to write a bad review when something doesn't go right, and fail to take the time to write a good review when things are delivered as advertised. (which happens more times than not, in my opinion)

I'm pretty happy. Ordered 2x4GB flash drives for $24, shippings was free, and they were in stock. The order shipped the next day, even though I ordered around 8PM. It was a good deal and I had no problems whatsoever. Paying was a breeze, too. I also had not read the store's reviews before I ordered, or I probably would not have bought from them. Guess you sometimes get lucky.