Had best price for GMRS radios. Product received promptly, as described, no issues. Did not use/require customer support.

I've been a customer of Buy.com for almost two years. I've always found them to ship top quality merchandise in a timely manner. My recent order for a Fantom GreenDrive 2TB USB 2.0 and eSATA External Hard Drive arrived in perfect condition earlier than promised.

Buy.com has many problems, however their customer service is what needs the most improvement. We order from retailers all over the internet in a variety of retail categories, and I would put Buy.com in the lower 10% in terms of customer service. If they send you the order as advertised, then great, enjoy it. If they do not, be prepared to go through customer service hell.  
 
They don't make their phone number readily available on their website, and if you use the online form to contact them, they respond from a No Reply email address. That means if they don't fix the problem on that one response, which they never do, then you have to start the process over again. If you do actually call them, their representatives are difficult to understand and they have a hard time understanding you. Count yourself lucky if they don't talk over you, ignoring what you are asking, or even hang up on you.  
 
This particular order was for 10 computer mice, and Buy.com shipped them out FREIGHT. That's right, they shipped a 10 pound package out by trucking service. Of course, we weren't prepared for this, as the freight company has to schedule times to meet and deliver, so it was automatically sent back to Buy.com since we didn't know to contact SAIA to arrange delivery.  
 
We needed these by a certain time for a project, and when we dealt with customer service, they issued a refund instead of expediting out replacements. Needless to say, we didn't get what we needed in time, and once again we were failed by Buy.com's customer service.

good seller, but product is little pricey through

This review was modified by its author, talk2chandler, on 1/19/10 1:53 AM.

Order never shipped. Credit card charged. Promised replacement it never shipped. No response to request for phone call from Customer Service on 3 separate attempts (they don't publish a phone number, they promised to call back never did). Shoddy customer service to say the least - my paperboy has better service when there is a problem!

BUY.COM is one of my favorite online merchants. Consistently great offers, easy online order process, upfront pricing, free or reasonable S&H cost, great order confirmation / invoice / tracking communication, consistently reliable on-time delivery (as projected or faster). Will use again as applicable, will recommend to friends and family.  
Great job, folks!!!

This review was modified by its author, G_Man, on 1/26/10 10:09 PM.

Very bad experience with buy.com. The product is not actually from buy.com and is from some unknown, unheard companies. When I received it, there are parts missing. Call and e-mail buy.com and they just kept refering me to the companies that sell it (even give me the wrong company.) The company did not reply my e-mails and I fed up and don't have time to follow up after something like more than 10 communications with buy.com and companies. Not recommend buy.com for others.

I TRIED to buy something from them but I got an email saying there was a problem with the billing address. I updated my order to fix the problem and received an email the next day assuring me that my item was on the way. 5 days later I get another email stating that my item was "canceled per my request". I went to the website to check it out and noticed that the product was now listed at twice the price. I tried emailing them several times to get it resolved but they kept brushing me off and avoided any attempt to give me a reasonable explanation for what happened. Bait and switch scam. Stay clear.

Oh where do I start. I placed an order because of the Microsoft cashback. I was supposed to get almost $300 back for the watch. I paid extra for handling so the item was processed quickly. I wanted the item to be shipped to South Dakota because my husband was traveling and it would save me some money on taxes.  
I cancelled the order Thursday because the item was not even closed to being shipped. I contacted their third party vendor and they didn't even have the order information. I called buy.com back and cancelled the order. They said they will inform their third party vendor of the cancellation.  
Received an email today from the third party vendor that the item was getting ready to be shipped out. I called third party vendor and they said it's too late (boo to them too since I know that they can still retrieve the package). Anyway, buy.com is super slow!!! In this day and age, how long does it take to send an order to a third party vendor? They processed my credit card the same day I purchased the item. Yet, it's taking them almost 4 days to tell their vendor that the item was cancelled?  
 
Now, I put a block on any charges through my American Express because Buy.com is telling me that I need to refuse the package. The problem is, there is no one there to accept the package. I don't want to be responsible for the item.

Ordered a refurb'd computer, and a new video card on a Saturday. The video card shipped Monday, I got it Wednesday. On Tue, the PC had been "in shipping status" for over a day. I called and requested a cancellation. The status soon changed to cancellation requested and within a day, changed to cancelled. When I phoned, they said they were trying to locate a supplier for the PC. That meant they sold me one without having them in-stock, but it showed in-stock when I ordered. I would prefer it if they were more accurate about connecting my order to in-stock items, but I suspect they aren't the only ones to do this. I'm ok with how it went, but had the cancellation been a hassle, they'd have lost a future customer. I only say that because the rep stated multiple times that my cancellation would have to be "accepted" (which it eventually was).

This review was modified by its author, airjrdn, on 1/6/10 10:28 AM.

So far, I have been pleased with buy.com. Take advantage of their sales with free shipping and you can’t beat the prices. Even with their standard shipping I typically receive my order in about a week. They ship what they say and when they say… What more can you ask for?

This is a similar review of Buy.com as the one listed below for the Logitech Alto Laptop Stand. I too, ordered this product at $19.99 as Buy.com had it listed as "In Stock." Eight days later, I get an email cancelling the order with a cryptic explanation. I take my chances by going back to their web-site and "lo and behold" there's the same product "In Stock" for $29.99. After discussions with customer support and sales, there is no joy in this transaction - Buy.com did not do the right thing by this customer and offer the item to me for $19.99. Unlike the chap below, they did not offer me the $5.00 gift card. I'm not sure if the customer support or sales staff understood my complaint, so in the spirit of the season, I guess ... everytime a bell rings ... buy.com loses another customer. Ding, ding!  
 
UPDATE: Buy.com has re-visited this transaction and went the "extra distance" to make things right. I would change the rating to maximum if allowed during this edit. In the end, I was able to re-place and order for the laptop stand and received the shipment yesterday. Thanks to buy.com. You really do try to put the customer first.

This review was modified by its author, djhafertepe, on 3/3/10 8:58 AM.

I ordered a laptop from these people. The description said that it had internal Wifi. It didn't. My husband and I contacted them over and over, for the next 2 weeks, and were told the same thing, that our concern was being escalated to a person higher up, we would hear from them within 2 business days. 4 business days later, nothing. We have them call us again, and finally they say they will give us a gift certificate for $30. They send it to us, post it on my account, I put an order in, go to redeem my gift certificates and they aren't in their system. I try to pull up where I can get them to phone me, and they took away the link. I email them and don't hear nothing as to whether they received my email. When you call, you talk to people in the phillipines. Nobody knows what the other person told you. There is no record of it. I will never buy from Buy.com again. I have spent 2 weeks on and off the phone, and I still haven't been able to use my laptop, because of their messing around. I would never recommmend this company to anyone. They say they want their customers to be satisfied, but they lie.  
 
Buy.com just contacted me and issued me a $20 credit to my credit card, for all the hassle that I had to go through. That's something, I guess. But, with their customer service all messed up, the way it is, I still will not buy from them again. When a person calls about a problem, then calls 3 days later, and there is no record of the problem, there is a very serious miscommunication problem here. It took the president and CEO of the company, to make things right, with my problems. What's wrong with that picture?

This review was modified by its author, redhotslots, on 1/14/10 10:54 PM.

I ordered this 24" ASUS monitor on the 24th Dec. It shipped the same day and arrived on the 30th Dec. Shipping was free and they had the best price by far.I am very satisfied with Buy.com

Saw a great deal on the Logitech Alto Cordless Notebook Stand for 19.99 and it said it was in stock. Ordered 3. 3 days later this email arrives - "We are writing to let you know that we are experiencing a delay in being able to fulfill one or more items on your order".  
11 days after the order another email arrives - "We recently became aware that item Logitech Alto Cordless Notebook Stand on your order contained information that was in error. Because of this, the product has been automatically cancelled from your order."  
 
information that was in error? You mean as in it was never in stock? And they kindly offered a $5 gift card - no thanks. Judging from the reviews here it looks like buy.com really screwed up this year. Do yourself a favor, pay a little bit more and stay away from this merchant.