I have ordered from buy.com several years now. I give them 90% of my on-line shopping. With outstanding customer service and prompt shipping, I could not ask for a better place.

Buy.com came a long way. where it is not in their control to make sure that the right product is shipped, shipped properly and met the shipping deadline. they do their best to take care of any problem I encounter. I will do business with them.

Fast shipping abundance of products and price comparisons. Even tells you where sold out products are available.

Placed 2 items which advertised FREE SHIPPING in the cart. Got called away from the PC then came back and Checked out. Then it hit me 15 mins. later that I remembered those particular items had Free shipping and there were shipping charges on the invoice. Not all items have free shipping of course. Going back to the item pages indeed they are advertised as having Free shipping but during the checkout process another shipping method is selected by default (3-5 days) versus a *budget* selection of (5-7 days) which isn't selected by default. Searching through their site I read budget shipping is the Free method. The Free shipping method is NOT selected by default but the method that has a handling charge is. Oh how clever I thought. Since these unscrupulous methods of padding the bottom line piss me off, I immediately tried to cancel the order. However, there was no way to do this. I immediately emailed that I was angry with the switch in shipping and that I wanted my order canceled and instructed my bank to dispute the charge, which they did. Buy.com ignored my cancel request and shipped the items anyway even for items that didn't ship till the next day (I ordered in the morning). They refuse to pay for return shipping of these unopened items. They did eventually credit me the shipping charges saying they'd do me this favor this one time, but I would have been happy with the budget shipping and not all the drama in the first place.  
 
Obviously companies do this hoping customers don't remember purchase details, just give up or are satisfied with being compensated after having been caught being a little deceptive. I just want my money back with no further spent time or money.  
 
I do not patronize such places that do things like this and I would suggest if you do, watch out for things like this.  
 
UPDATE 10/19/09  
Thanks to reseller ratings the vendor issued me a return label. The two items were returned promptly. The order was $123.82 dollars. I just received an email stating I will be getting a refund of $16.76.

This review was modified by its author, slylandro, on 10/20/09 11:07 AM.

I just entered a negative complaint at http://www.resellerratings.com/ regarding Buy.com and two partners of Buy.com.  
 
One partner is "David Donlin" <ddonlin@buydonlin.com>.  
 
In order 49278725, buydonlin.com failed to deliver on a transaction. Specifically for SKU 211903871 - GIGA-BYTE GA-P55M-UD4 Desktop Board - Intel P55 Express - Enhanced SpeedStep Technology - Socket 1156 - 16GB - DDR3 SDRAM - DDR3-1333/PC3-10600, DDR3-1066/PC3-8500, DDR3-800/PC3-6400 - CrossFireX, SLI - ATX  
Brand New.  
 
The other partner is TLG Great Fun.  
In March 2009, I complained to Buy.com about the Buy.com website. If I check for the tracking number of my purchases, I go to MyAccount and inside MyAccount there is a button named tracking number. However, the tracking number button was not hard-wired any tracking number. Instead tracking number button was hard wired to send my credit card number to TLG Great Fun. As a result, the TLG Great Fun charged my credit card many times for 7 months.  
 
I was able to reverse some of the TLG Great Fun charges except two made in March 2009 for total of $19.99.  
 
When I complained in Mar 2009, the Buy.com reply should have warned about the TLG Great Fun charges but they did not.  
 
Buy.com should at least refund the money I lost to TLG Great Fun.  
 
I have all receipts.  
 

I basically ignored the negative reviews on this site and went ahead and tried buy.com to order a TV and a 5.1 surround sound system. The low prices was too hard to turn down.  
 
I received my order confirmation instantly, and the shipping information was emailed to me the next day. The following day, the package was in the shipment system. The freight company contacted me a few days later to set up a delivery time (4 days ahead of estimated!)  
The tv arrived, perfect condition.  
 
The 5.1 system was shipped via FedEx, and I had no problems with them either. The shipment info emailed the day after the order was placed, and the following day the package was in the shipment system as well.  
 
I'm not sure why there are so many negative reviews for buy.com, but I had a great experience without any hiccups!  
I would recommend buy.com even for large ticket items, as I see no reason why to pay more at other vendors.

This review was modified by its author, dabido, on 10/4/09 3:13 PM.

They stonewalled my efforts to report non-delivery within the time promised at purchase, and to resolve the missing shipment in a timely fashion. I have been forced to file a claim through PayPal and at this time it is not clear if I will receive a refund despite non-delivery of the product. My correspondence has remained polite and respectful, despite receiving the same form letter multiple times. My advice is avoid this etailer as their low pricing is made possible by unresponsive sales support and non-delivery of orders. On average I make 100 online purchases in a year, I have received better and more engaged support and order resolution from every other online store I have used.  
 
The responses found here in Resellerratings.com from Buy.com about "Customer satisfaction is our #1 priority" run counter to my experience; and the identical email messages I have received from "Homer" and "Kristte" in their customer support department clearly demonstrate that late or non-delivery complaints are common enough to require such a form letter. Even the responses here from buyC65629 from Buy.com are identical and indicate no resolution to the complaints and problem orders.  
 
UPDATE on October 7 I received a form-letter style email from Buy.com promising me a refund within one to two days. Guess what, I still have not received my refund, nor has the mysteriously missing package ever shown up.  
 
I did get an email from buyC65629 asking me about my order, interestingly it has the only active return address of any of the customer service correspondence. Buy.com may have "approved" a refund, but they have not come through with it.  
 
Update 10/27---  
Credit for undelivered order received.

This review was modified by its author, SWG, on 10/27/09 11:49 AM.

F this place I bought a honeywell 17005 air purifier what looked like the best price online 109.00 plus free shipping looked great. Well let me tell you. They supposedly price match and guarantee the lowest price I found the same exact item on ikitchen.com after I paid them and it was listed for 67.50 I called after 3 peeps and bull@@@@ they told me they only price match with certain vendors wtf is that. OH ok I want to sell you something and tell you I will guarantee the lowest price! Yet I will pick the other highest vendors and say OH I have the lowest price! Well guess what I purchased the item with a capital one credit card(platinum) and guess all that interest I've paid over the years paid off this once. They totally agreed and will be placing them on fraud alert and be reversing the charge. F them don't buy from a company that even when you call them the 1st thing you hear is "We price match and guarantee the lowest price. Great way to lose trust in someone that has never bought online and never will again.************* Post note how dare they post after my comment and say that they are trying to contact me blatant lie, you want to get ripped off from a company that lies and dosent honor there guarantee go right ahead, not only is it cheaper on ikitchen, it also is on amazon which is one of there so called approved price match vendors. Out right liars and did nothing when I called toooo little too late. F........ liars and scum. *********************** And horrible horrible customers service got hung up on and got no help whatsoever. I am head of a pharmaceutical call center and one incident like that instant termination. !!!!!!!!!!!!!!!!!!!!WEll excuse me they did email me and had the nerve to say they didnt see an issue with there price match again F...... lied wtf is wrong with these people to prove my price here it is straight from Ikitchen.com/  
 
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner  
 
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner - click to enlarge  
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner - click to enlarge  
 
 
 
 
Order Information  
Item # 361-321-17005  
Reg Price $269.99  
Sale Price $67.50  
(You Save 75%)  
Massive Price Drops!  
HONEYWELL/ENVIRACAIRE 17005  
Quiet Care HEPA Air Cleaner  
Product Info  
Reviews  
Shipping Rates & Refund Guarantee  
 
 
Honeywell 17005 Quiet Care HEPA Air Cleaner - Clean air is important for not only those with respiratory problems, but for everyone, and this air cleaner from Honeywell is perfect for the job. It features a HEPA filter for the ultimate in particle removal - as well as an Activated Carbon Pre-Filter.  
 
 
* Ideal for bedroom or family room - 14' x 14' (up to 196 sq. ft.)  
* Programmable Operation  
* Ultra-Quiet Running  
* Intelli-Check Electronic Filter Reminders  
* #1 Choice of Physicians! (based on Riter Research Inc. "Portable Room Air Cleaners Physicians Preference Study" in 1998)  
* 5-Year Limited Warranty  
 
 
 
 
 
Return Policy:  
At iKitchen.com we offer our No-hassle Returns Policy, where sending a product back is as easy as 1,2,3!  
We appreciate your business and would like to resolve any problems you may have with your order as quickly and efficiently as possible.  
 
Simply contact us HERE to receive a Return Authorization (RMA) number.  
 
Returns are processed quickly and you will receive a refund or replacement.  
 
So shop with confidence!  
Know that returning your product is as easy as 1,2,3!  
 
Shipping Rates  
Please proceed to the checkout page and shipping will be calculated on Discounted UPS rates.  
You are not obliged to complete your order until you approve shipping charges.  
 

This review was modified by its author, asoberprep, on 10/7/09 7:04 PM.

I have had absolutely no issues with Buy.com, so I wonder about all the negative reviews. Are they from orders placed with marketplace vendors who list on Buy.com? When I order directly from Buy.com, I never have issues, and the product is always received in good working condition. I've yet to need to return anything. I will continue to buy from these guys. Their deals are great.

I tried buying a laptop from this online store. On the order tracking it says it would ship in 2-3 business days. Its already been 8 days(6 business days). Every time except once I email the customer support the emails get ignored. I emailed them 8 times(edit* Make that 9 times) already and only got a response once saying that they will contact me back in 24 hours(non automated and this was a few days ago). I am extremely frustrated at this company because I'm losing time where I can buy one elsewhere instead of get stuck here wondering if they will ever ship out, cancel, or charge me for the order. Truly the last time I will order from them and I would not recommend them at all. A nightmare come true.  
*edit 10/2*  
They emailed me twice after this review. One was a we will update you in 24 hours(that 24h passed with no response). The second was another automated response which asked for my greviences about the situation. More days passed and my order still says processing and no human responses. Seriously, how hard is it to tell a customer if the order is going to be shipped or cancelled? Holding up a person's bank account without reason is not professional at all. Is there a way to take action from a third party?

This review was modified by its author, Htran, on 10/2/09 5:01 PM.

Received my refund today! Thanks a lot to buy.com for looking into this matter.  
 
Please make sure you check the authenticity on the rebates provided by other companies you have partnership with. Else it will unnecessarily affect your reputation.

This review was modified by its author, apsbabes, on 10/2/09 12:32 PM.

After reading a number of negative reviews, I decided to take a chance and order through Buy.com. I ordered a battery for my Apple ibook for the best price I could find on line. I paid for standard shipping. The order was placed on September 26th in the afternoon. I received my battery this morning, Monday, Sept 28th. If that's not remarkable service, I don't know what is. I NEVER write reviews, but I couldn't let this one pass me by.

This review was modified by its author, nbperman, on 10/8/09 9:41 PM.

I purchased a usb to DVI adapter and a DVI to HDMI cable. Buy.com had the lowest price on the HP adapter I searched. They processed my order and sent email verification quickly. My adapter arrived 5 days later and the cable 6 days later. I am very satisfied despite the negative reviews I read on resellerratings. I took my chances and they paid off.

Ordered two hard drives from Buy.com because they listed them as in stock. The order sat processing for 9 days. I emailed them at least 3 times asking for an ETA. They gave the "I don't know" speech every time and said that they only update their website once every 24hrs. Funny, for the next 8 days including today they say it's still in stock. Worst of all, my credit card got charged without the item shipping. I had to cancel the order and contact google checkout. BE WARNED, Do not buy from them!  

I just searched my history and I have ordered 21 times and can't remember a problem. Laptop, PSP, batteries web cam were just some of the items. I just saw a page slamming Buy.com and realized to only time people post on here is when things go wrong. I'm pretty sure a 5/10 would be about perfect here.

This review was modified by its author, Kjelstad, on 9/17/09 4:03 PM.