I purchased a set of wireless headphones from buy.com which were priced at $209.00 along with the headphones came an instant rebate of $80.00. I made my purchase on a Saturday however, on Sunday I found a better price on a better set of headphones at another retailer.  
 
I want back to buy.com to cancel my order on Sunday afternoon. I never did get a cancelation notice from buy.com however, on Monday I got an email stating that my order was shipped on Sunday.  
 
I checked the UPS tracking number and found that the order actually shipped on Monday night at 6:49 pm.  
 
I got the product quickly however, buy.com did cancel something, they cancelled the instant $80.00 rebate and charged me the full amount.  
 
I called buy.com and guess what...they want yet another $9.95 to talk to a customer support rep.  
 
I will never make another purchase from buy.com

Well, lets see, I was a first time  
customer:  
 
1. $9.25 to talk to someone  
about my order when calling  
about a price change/match. Bad.  
 
2. I submitted a price match  
request instead of using a  
$15 dollar off coupon. The  
price match was against Wal-Mart (Amazon.com does too) who had the product for $25.00 dollars less than buy.com.  
 
3. Less than 12 hours later,  
the lower price was posted  
on thier site that I submitted a price match for.  
4. No email or indication of  
price match on my online invoice.  
 
5. I canceled the order above  
because I wasn't going to pay $9.25 for a phone consultation to  
try to get the order fixed.  
 
6. I try to re-do order at  
new price with $15 dollar off  
coupon.  
 
7. The checkout won't allow me  
to check out with the coupon.  
 
Overall, I was really annoyed because the checkout cart gave no reason as to why the coupon was blocking my order. The coupon was stated it was good for new customers for purchases of $175.00 or higher, and the item must be a 24-48 hour ship. I met all 3 qualifiers.  
 
Now, we will see how customer service email  
response is to this. And since I ordered on Saturday, Canceled on Sunday, and they say they only ship M-F, they better not have shipped to me.  
 
Anyway, It looks like it is true what others say: if you just order, pay, you will recieve.  
 
But, if there are any second thoughts/changes, they don't seem to handle that well.  
 
If they actually resolve this to my satisfaction by 12/02/2002, then I will change from dissatified to happy.  
-----  
Update 12/02/2002  
Well, after 25 hours, I heard back from customer service. They claim the coupon was only for the Electronics Store. This is annoying because I look, and because digital cam's are double entered into Web Site, they can say anything they please as regards to the category of the camera. I also check compiters they use for price matching. Not one of them catagorizes a digi cam as a Computer product. It is either an Electronics Item or a Camera Item.  
 
12/09/2002:  
-----------  
Tried again. They failed again. Claimed camera was out of stock despite the web site showing it was in stock. Ever notice how the always apologize in thier support emails? It is not only meaningless, it is very patronizing as it is the same as saying "Oh, we messed up, but so what?". Never again will I deal with this company.

This review was modified by its author, hmp32, on 12/10/02 12:02 AM.

Ordered a Brother HL-1440 printer with instant $50 off and free shipping. Placed the order on Sunday and the printer was delivered Tuesday. Outstanding service!

Outstanding service; next day at no charge. I have purchased from Buy.com three times. Each time has been excellent from start to finish.

I am very pleased with Buy.com. I  
placed a number of orders this  
week for surge protectors, networking hardware etc. and they  
had the best prices after many  
searches, most of the items were  
sent shipping cost free and received them generally two days later upon ordering (which was far less than the 7-10 days they tell you for free standard shipping on their web site). I would definately use them again.  

customer support for this company is an absolute nightmare. run of the mill transactions are easy. purchase, ship, debit your card, and even rmas aren't much of a problem. but customer support is handled exclusively through an automated email system. you can't talk with anyone, and it appears the responses are either computer generated or canned. if you have a unique problem, you will have a very very difficult time getting it resolved.

Ordered a Iogear optical mouse on Monday for $13 with free shipping as mentioned in Docs Online Deals and Steals in the Community Forums. $5 rebate makes it $8. Arrived Wednesday. As with my previous purchases from them, no problems, fast shipping, and a good deal.

Item was said to be in stock and available for 24-48 hr shipping. Item still has not been shipped as of November 19, 2002 - 5 days later.  
 
Company's customer service is email only and does not respond to emails inquiring about the status of my order, even though they state a 12 hour policy on replying to emails.  
 
I've purchased items from buy.com in the past with no issues, but this one purchase has soured my opinion of the company and their service.

Good price on a Lexar 128MB SD card. Order shipped same day and shipping was free. Order was well packaged.

All items ordered said to be in stock. Order was not filled in said amount of time, and still is not filled. Order was not shipped in said amount of time and still is not shipped. Customer service did not respond in said amount of time and still has not. It has been 5 days since placeing my order with the only corespondance from them being that they got my order. They dont even have a customer service phone number and if they dont return thier emails how do I get anywhere? NEVER AGAIN WILL I BUY FROM BUY.COM

This review was modified by its author, motherhucker, on 11/15/02 12:20 PM.

Buy.com is really at the top of their game right now; offering products at competitive prices, free shipping on most items, and having coupons to provide even more savings. I have recently been finding myself buying many items from Buy.com, not only items for my business PCs but also Playstation games & accessories, and also books at prices less than Amazon. Every order has arrived quickly and is exactly the items ordered. Hopefully Buy.com can maintain this level of price and service unlike so many companies that after a few years fall by the wayside (like CDW).  

I've dealt with buy.com now for about a year. There selection of computer components isn't the greatest, but what they do have, prices are good, shipping is cheap, service is good and fast. Never had 1 problem with them as of yet. Will continue to do business with buy.com

Bought Canon s750, best deal available THIS time. FedEx ground ship worked well. Notification very good, wish they would put the link to FedEx track in the e-mail.

I have done a significant amount of business with Buy.com and had been extremely pleased with their selection, prices, speed of shipping, and customer service.  
 
However, I purchased a USB 2.0 hard drive from them that was advertised to include a PCI USB 2.0 adapter card. Upon receiving the item and finding no card, I contacted them. The answer given to me was that the mention of a PCI adapter was a requirement, not a feature. However, the line in question was clearly under the "Features" heading on the product page. In fact, this particular product had no "Requirements" section at all! They refused to send me the PCI card as advertised. This has soured me on Buy.com for the forseeable future, and I advise everyone to check their advertising very closely and inquire about any supposed produce features.

They ship very fast.Every time I order on the weekends I get my item(s) on a Tuesday or a little later that week. I wish their prices were more competative.