I searched for a place to buy navigation software for my Garmin GPSMap 60C. The best price was from ANTOnline through Buy.com. I ordered the software, installed it and found it was incompatible with the GPSMap60C. I contacted customer service at ANTOnline and they responded that they could not accept a return for opened software that hed been previously installed. I explained that they sold me software that was supposed to work and it did not. They did not care. They refused to exchange my software for the proper version. I told them this was unacceptable and that I required further service to resolve the matter and never heard from them again. I will NEVER shop at Buy.com or ANTOnline again and I tell everyone I know how badly they treated me.  
There was a good ending to my story though. Garmin International picked up the ball where ANTOnline dropped it and gave me FULL Credit for what I had paid to ANTOnline and exchanged my software for the proper version even though they did not sell it to me. Kudos to Garmin. Boo to ANTOnline and Buy.Com

It has been 13 days since my item shipped, and 29 since I placed my order. I still have not received my item. Customer service was very poor - I was told that the item was shipped and that these delays were normal. I was given a date and told not to contact customer service before then, but if the date passed that they would consider reevaluating the status of my order!

Received very poor survice trying to place an order and then they would not take my card and ship the item to a different address.  
Roy

I personally would never buy from Buy.com ever again. A year and a half ago I ordered a 200 dollar camera. First things first, I paid 20 dollars for overnight shipping, it came in 4 days. Eventually when it did come I opened the shipping box and saw the camera box. Well that camera box was completely empty, no camera, no manual, no cords, no nothing.  
 
So I filed a report and explained the situation. After waiting a week, it said that my claim was denied. Something about the weight of the package being the same as when they previous weighed it. That doesn't really matter because I didn't receive anything. Then I called and basically explained the situation again that I had paid for it, and did not receive anything except for a box. I don't think a small cardboard box is worth over 200 dollars.  
 
To essentially get me off the phone they said that I would hear back from within 3-5 business days. Okay, fine. The thing is though, after 12 days or so, no one had called me. So I actually called them again, and of course now I'm rightfully angry. I was actually able to talk to this woman who was a higher up (not really sure what she did, but the foreign guy on the phone said she was a higher up).  
 
She listened to my ordeal and supposedly sympathized with me. Saying that she totally understood what the situation was and how she would hate to be treated like this. She tells me that she'll get back to me within 24 hours. Now of course I'm thinking, finally all this BS and waiting has paid off. Well guess what, 24 hours pass, 48 hours pass, 72 hours pass, a week passes. I haven't received a return phone call.  
 
So again I call them back. By the way: Their customer service number is no where to be found on their site (at least at the time). I had to search Google to find the number. I'm now really angry when I call. I'm not yelling but there's a sense of anger in my voice. I would think by now, they don't think I'm trying to stifle them from being paid. Why would I go through all this trouble just to steal a camera? They heard the story again, for the third or fourth time and now there's anger in my voice.  
 
They tell me they will get back to me in 3 to 5 business days. I say to them "Really? Really? Are you sure? Because that's what you said the last 3 times and it took you a week and a half. And you never actually called me, I had to call you." They assured me it would actually be 3 to 5 business days.  
 
Two days later I receive an email from Buy.com. Wow, I can't believe it. I'm paraphrasing now, but what the email essentially said was "We have looked over this situation and have come to the conclusion that we aren't going to help you. You're screwed."  
 
So lastly I file a wrongful charge on my credit card. Of course Buy.com denies it and I don't get my money back. I kind of just gave up, because honestly what could I do? Sue them?  
 
Sorry, when I hear "reputable" and "highly recommend" and Buy.com in the same sentence it makes my blood boil. As you can guess, I would never recommend shopping there.  
 
As you can see I still feel the same as I did a year and half ago.

This review was modified by its author, LoganT, on 10/28/09 5:29 PM.

Absolutely horrible company. After their advertising a Dyson vacuum cleaner I ordered one, semi-reluctantly because the priced seemed unreasonably low.  
 
After placing my order I checked the laws pertaining to online bait and switch as well as pricing errors. The laws specified that once your credit card is billed the seller is responsible for delivering on the product unless they have a disclaimer to the contrary, they did not have one.  
 
I received confirmation on my order from Google Checkout for the Dyson vacuum cleaner, an order confirmation from Buy.com, then a notice that my credit card had been billed.  
 
Two days later I received an email informing me that my 6 ounces of coffee had shipped! I contacted them immediately and told them that I had ordered a Dyson DC14 Vacuum Cleaner with Hepa Filter, not coffee. They insisted I ordered this exotic coffee. I forwarded copies of my email receipts and orders confirmation and they told to refuse to sign for delivery and that it would be returned at which time a refund would be provided.I told them I wanted the vacuum and not a refund so they offered to throw in a 5 dollar off coupon for their online store, which I declined. Several days later a neighbor brought a package to my house that was left on their porch, it was the coffee I was suppose to refuse to sign for. Since I have reported them to the Better Business Bureau, Filed a complaint with the State's Attorneys Office as well as with IC3.  
 
The Better Business Bureau is the only one who has completed their investigation and informed me that Buy.com had failed to respond to their notice so they were closing my case. They did note it would be kept on record and in their data base.  
 
This was absolute and intentional fraud. They claimed it was an error once I provided screen-captions of their advertisement I ordered from. However the specified shipping weight was 18.6 pounds, the coffee was 6 ounces. There was a vacuum and description provided. In fact the day after I ordered they showed the item as sold out,then later showed it back in stock but added a $15 shipping charge where when I placed my order the shipping was free. So they were perfectly aware of this fraud.  
 
Do not trust this company, it appears they are on their last leg and willing to scam anyone they can until they close up shop.  
 
 
EDIT: NO refund was provided and you know that full well. In fact I just gave the coffee away you sent in place of the vacuum last week. Check the Better Business Bureau Records to see if a refund was given. Customer satisfaction is the least of your concerns and your feeble rebuttal is as pitiful as your company.

This review was modified by its author, Axekick, on 10/28/09 5:11 PM.

Buy.com recieved payment, but claimed they didn't. I paid with paypal. Not until I entered a dispute with paypad did they acknowledge their mistake. Now they want me to close the dispute without them giving a refund. Also, the order was cancelled without my request. I have had great dealings with internet companies, to bad buy.com has to be such disreputable pitiful companies to ruin others reputations. Hopefully they will refund before I have to escalate further with paypal.

I recently purchased a laptop from buy.com. Without even receiving an email, the order was cancelled, and I only found out this fact when I checked the status off of buy.com's website. The reason that the package was cancelled was that I changed my address on my paypal account before the purchase (I just moved) and it was unverified. I had no idea that this mattered at the time. Well, I am fine that the order was cancelled, I understand that, buy I was still charged for the price of the laptop from my paypal acccount (around $212 dollars.) Recently, I have received no emails from buy.com pertaining to the problem, and I have talked to their customer service many times, and each time, they tell me that the issue will be resolved within 24-48 hours, and so far, it has not. I just want my money back for something that should not take this long, since no item was shipped to me. This was my first time dealing with buy.com, and depending on how they resolve the issue, it may be the last time.

This review was modified by its author, mradambowman, on 10/21/09 7:10 PM.

I attempted to purchase their refurbished Xbox, but the order was cancelled because the shipping address was an "unconfirmed paypal address"...my office. The email notice of this included a statement that I would be refunded within 24 hours. This was fine - I could simply reorder and send to my house. But, it is now day 5 and I am still waiting. I opened a Paypal dispute to "remind" Buy.com of it's obligation for a refund, with no response and more importantly, no refund.  
 
Update...  
After seeing my review, my refund has been processed. Thank you to whomever at buy.com checks Reseller Ratings and your relatively quick action, but I find it absolutely appalling that it takes such a bad review posted online to motivate this company to move.

This review was modified by its author, dshnarw, on 10/20/09 9:29 PM.

Item was not packaged in any real packaging but a clear plastic bag. No paper work with product and missing parts. Buy.com was of no help and told me to contact manufacture.  
I also ordered a 2 gb sd card that was 45 bucks with 40 rebate. That was a scam, the comapny was just trying to raise cash before filing chap 11. Buy.com sent me a 10 dollar credit but I felt really screwed on paying 35 bucks for a 2 gb sd card.

Another big disappointment.  
I got a refurb flip video camcorder.  
I know it's refurb but there are so many scratches all around the device. I hoped maybe there became little better but of course not. I just convinced myself that I'll never buy from buy.com again.

Not happy with recent order - don't think it is buy.com - I think it is their supplier - antonline. Ordered 2 items - recieved one within about 3 days - it has been 15 days and nothing in regards to the second item. Did recieve a shipped confirmation on both items - recieved tracking updates and information on the item that I recieved - NO TRACKING INFORMATION ON SECOND ITEM AT ALL. Antonline has not been helpful at all - not a happy customer. Will change or update my review if I can get ANY response from either buy.com or antonline. So for both have not been helpful - but they had no problem taking my money!  
 
10/19/2009. Buy.com helped me with their supplier Antonline. I was notified that I will receive a refund for my item that I did not receive. I have not received it yet, but I know it will take a few days. I did not ask for a refund, but Buy.com was pro active and issued the refund. I really would have prefered to get what I ordered, but thank you Buy.com. Antonline was to date not helpful until Buy.com got involved. I went ahead and re-ordered the same product from another supplier. Let's see what happens this time. Will keep all posted. I hate to say it, but I will pay more for something before I purchase from Antonline again.

This review was modified by its author, tplov, on 10/19/09 7:08 PM.

Placed 2 items which advertised FREE SHIPPING in the cart. Got called away from the PC then came back and Checked out. Then it hit me 15 mins. later that I remembered those particular items had Free shipping and there were shipping charges on the invoice. Not all items have free shipping of course. Going back to the item pages indeed they are advertised as having Free shipping but during the checkout process another shipping method is selected by default (3-5 days) versus a *budget* selection of (5-7 days) which isn't selected by default. Searching through their site I read budget shipping is the Free method. The Free shipping method is NOT selected by default but the method that has a handling charge is. Oh how clever I thought. Since these unscrupulous methods of padding the bottom line piss me off, I immediately tried to cancel the order. However, there was no way to do this. I immediately emailed that I was angry with the switch in shipping and that I wanted my order canceled and instructed my bank to dispute the charge, which they did. Buy.com ignored my cancel request and shipped the items anyway even for items that didn't ship till the next day (I ordered in the morning). They refuse to pay for return shipping of these unopened items. They did eventually credit me the shipping charges saying they'd do me this favor this one time, but I would have been happy with the budget shipping and not all the drama in the first place.  
 
Obviously companies do this hoping customers don't remember purchase details, just give up or are satisfied with being compensated after having been caught being a little deceptive. I just want my money back with no further spent time or money.  
 
I do not patronize such places that do things like this and I would suggest if you do, watch out for things like this.  
 
UPDATE 10/19/09  
Thanks to reseller ratings the vendor issued me a return label. The two items were returned promptly. The order was $123.82 dollars. I just received an email stating I will be getting a refund of $16.76.

This review was modified by its author, slylandro, on 10/20/09 11:07 AM.

I just entered a negative complaint at http://www.resellerratings.com/ regarding Buy.com and two partners of Buy.com.  
 
One partner is "David Donlin" <ddonlin@buydonlin.com>.  
 
In order 49278725, buydonlin.com failed to deliver on a transaction. Specifically for SKU 211903871 - GIGA-BYTE GA-P55M-UD4 Desktop Board - Intel P55 Express - Enhanced SpeedStep Technology - Socket 1156 - 16GB - DDR3 SDRAM - DDR3-1333/PC3-10600, DDR3-1066/PC3-8500, DDR3-800/PC3-6400 - CrossFireX, SLI - ATX  
Brand New.  
 
The other partner is TLG Great Fun.  
In March 2009, I complained to Buy.com about the Buy.com website. If I check for the tracking number of my purchases, I go to MyAccount and inside MyAccount there is a button named tracking number. However, the tracking number button was not hard-wired any tracking number. Instead tracking number button was hard wired to send my credit card number to TLG Great Fun. As a result, the TLG Great Fun charged my credit card many times for 7 months.  
 
I was able to reverse some of the TLG Great Fun charges except two made in March 2009 for total of $19.99.  
 
When I complained in Mar 2009, the Buy.com reply should have warned about the TLG Great Fun charges but they did not.  
 
Buy.com should at least refund the money I lost to TLG Great Fun.  
 
I have all receipts.  
 

They stonewalled my efforts to report non-delivery within the time promised at purchase, and to resolve the missing shipment in a timely fashion. I have been forced to file a claim through PayPal and at this time it is not clear if I will receive a refund despite non-delivery of the product. My correspondence has remained polite and respectful, despite receiving the same form letter multiple times. My advice is avoid this etailer as their low pricing is made possible by unresponsive sales support and non-delivery of orders. On average I make 100 online purchases in a year, I have received better and more engaged support and order resolution from every other online store I have used.  
 
The responses found here in Resellerratings.com from Buy.com about "Customer satisfaction is our #1 priority" run counter to my experience; and the identical email messages I have received from "Homer" and "Kristte" in their customer support department clearly demonstrate that late or non-delivery complaints are common enough to require such a form letter. Even the responses here from buyC65629 from Buy.com are identical and indicate no resolution to the complaints and problem orders.  
 
UPDATE on October 7 I received a form-letter style email from Buy.com promising me a refund within one to two days. Guess what, I still have not received my refund, nor has the mysteriously missing package ever shown up.  
 
I did get an email from buyC65629 asking me about my order, interestingly it has the only active return address of any of the customer service correspondence. Buy.com may have "approved" a refund, but they have not come through with it.  
 
Update 10/27---  
Credit for undelivered order received.

This review was modified by its author, SWG, on 10/27/09 11:49 AM.

F this place I bought a honeywell 17005 air purifier what looked like the best price online 109.00 plus free shipping looked great. Well let me tell you. They supposedly price match and guarantee the lowest price I found the same exact item on ikitchen.com after I paid them and it was listed for 67.50 I called after 3 peeps and bull@@@@ they told me they only price match with certain vendors wtf is that. OH ok I want to sell you something and tell you I will guarantee the lowest price! Yet I will pick the other highest vendors and say OH I have the lowest price! Well guess what I purchased the item with a capital one credit card(platinum) and guess all that interest I've paid over the years paid off this once. They totally agreed and will be placing them on fraud alert and be reversing the charge. F them don't buy from a company that even when you call them the 1st thing you hear is "We price match and guarantee the lowest price. Great way to lose trust in someone that has never bought online and never will again.************* Post note how dare they post after my comment and say that they are trying to contact me blatant lie, you want to get ripped off from a company that lies and dosent honor there guarantee go right ahead, not only is it cheaper on ikitchen, it also is on amazon which is one of there so called approved price match vendors. Out right liars and did nothing when I called toooo little too late. F........ liars and scum. *********************** And horrible horrible customers service got hung up on and got no help whatsoever. I am head of a pharmaceutical call center and one incident like that instant termination. !!!!!!!!!!!!!!!!!!!!WEll excuse me they did email me and had the nerve to say they didnt see an issue with there price match again F...... lied wtf is wrong with these people to prove my price here it is straight from Ikitchen.com/  
 
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner  
 
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner - click to enlarge  
HONEYWELL/ENVIRACAIRE 17005 Quiet Care HEPA Air Cleaner - click to enlarge  
 
 
 
 
Order Information  
Item # 361-321-17005  
Reg Price $269.99  
Sale Price $67.50  
(You Save 75%)  
Massive Price Drops!  
HONEYWELL/ENVIRACAIRE 17005  
Quiet Care HEPA Air Cleaner  
Product Info  
Reviews  
Shipping Rates & Refund Guarantee  
 
 
Honeywell 17005 Quiet Care HEPA Air Cleaner - Clean air is important for not only those with respiratory problems, but for everyone, and this air cleaner from Honeywell is perfect for the job. It features a HEPA filter for the ultimate in particle removal - as well as an Activated Carbon Pre-Filter.  
 
 
* Ideal for bedroom or family room - 14' x 14' (up to 196 sq. ft.)  
* Programmable Operation  
* Ultra-Quiet Running  
* Intelli-Check Electronic Filter Reminders  
* #1 Choice of Physicians! (based on Riter Research Inc. "Portable Room Air Cleaners Physicians Preference Study" in 1998)  
* 5-Year Limited Warranty  
 
 
 
 
 
Return Policy:  
At iKitchen.com we offer our No-hassle Returns Policy, where sending a product back is as easy as 1,2,3!  
We appreciate your business and would like to resolve any problems you may have with your order as quickly and efficiently as possible.  
 
Simply contact us HERE to receive a Return Authorization (RMA) number.  
 
Returns are processed quickly and you will receive a refund or replacement.  
 
So shop with confidence!  
Know that returning your product is as easy as 1,2,3!  
 
Shipping Rates  
Please proceed to the checkout page and shipping will be calculated on Discounted UPS rates.  
You are not obliged to complete your order until you approve shipping charges.  
 

This review was modified by its author, asoberprep, on 10/7/09 7:04 PM.