We have been up against a deadline for travel and needed products in a very timely manner. My brother suggested Buy.com for the items I needed, and I was very pleased with their offerings and prices. I ordered, and the items were shipped right away and I received them in plenty of time, in good condition. They will now be on my favorites list for shopping.

I pre ordered this game with the expectation of being able to play it the day it launched (was available in brick & mortar stores). Clearly, I was wrong. Two days after the retail launch, still no game. Tracking the shipment gives a benign and ambiguous status, and I'm left with no game, and buy.com holding my money.  
 
Going to buy the game from a retail store today and will refuse their shipment, assuming it even comes today. In the end, I learned my lesson to never pre-order a game from Buy.com.  

I ordered a netbook computer from this seller and received it 24 hours later although I had only paid for second day shipping. I have had two other excellent transactions with them and had no problems whatsoever, including one order I had to cancel. Their prices are among the lowest and service is first rate.

I ordered a computer. Two days later it was not shipped , so I canceled that order, then I got confirmation confirmation email from them. However, a day later, I received another email, claiming it was shipped. Then buy.com emailed me, apologizing and promising that they would refund my return s/h cost, or I could refuse the shipment. I returned the item unopened. So I emailed buy.com regarding the refund for my s/h cost at least five times. They still refused my request. They did not even give me a way for me to forward their original email back to them. Their web form for customers' questions has a limit of characters, not enough to paste the whole email on the form. For several times, their customer service resend me the pre-made email answer to answer my question. I used to order quite some items from them. I am losing my confidence at this company. Avoid with this retailer. Go with Amazon.com, newegg.com, Jr.com if you want to have worry-free shopping experience. The ratings here are very helpful and honest based on my observation. Visit resellerratings.com to see the ratings before you shop. We need to reward good retailers by shopping them, and punish bad ones by giving them deserved trouble in return. Anyone who knows the county court address, please post here. I believe I can get my money back , plus my compensation for all court cost and my time.

This review was modified by its author, samdeanlc, on 11/17/09 7:39 AM.

Ordered Bluetooth Headset with Car Charger, Only received the headset, the car charger never came!!  
I contact them and they told me that the car charger is sold-out and they cant ship it.  
This is not my problem i paid for both of them if you can't send both, cancel my order!!  
VERY AMATEUR  
This was the only time and last tome i shop with buy.com  
 
 
Update:My order was almost 2 years old, I am very surprise that buy.com refund my order even its has been a long time, i got my money back, Now its time to give them a second chance, they deserve it.  

This review was modified by its author, Bradleyy, on 11/19/09 8:06 PM.

Their website showed a picture of two Cerwin Vega bookshelf speakers and advertised a price of $71.99. I checked with another site (a1components.com) to compare the price. The other company clearly indicated they offered a pair of the same speakers for $75.99. So I ordered from Buy.com to get the better price. I received an email saying my speaker had been shipped. Yes that's correct, the price was for one speaker, although the website illustration pictured two. Buy.com explained that they offer the best price avaiable at the time. WOW! nearly 100% more than a1components.com, that's hardly the best price.  
What a bad first experience with a company.  
I will not accept delivery of the speaker and will dispute the charge to my credit card company. Their cutomer service is a joke and never directly addressed the issue, they just kept sending me emails saying how hard they try to satisfy their customers. One way or another I'll get my money back and scratch it up to a lesson learned. Make sure you know what you are paying for and beware when buying from Buy.com.  
 
PS: The replacement that I was sent from Buy.com was a $5.00 gift certificate. Sorry, but that won't change my response. The speaker came today and I had it returned. I spoke with my bank and they assured me that if my descriptiion of the circumstances is accurate and I don't soon get a refund, the funds would be returned to my account.  
This company just doesn't get it. Deceptive advertising and overcharging is no way to satisfy a customer. I buy a lot of merchandise online and they lost my future business and please stop insulting me with that phrase "your satisfaction is our #1 priority".  
 
11/19/09 They promised to send a refund within 48hrs. If this holds true I'll edit this post and give them credit for returning my money. I'm waiting to see if they at least try to correct their bumbling this sale. I'm willing to forgive and acknowledge that they may not be hopeless and maybe I somewhat overreacted.  
If I fail to get the refund, OMG I'll be back with a vengence.

This review was modified by its author, carmancorvia, on 11/19/09 11:53 PM.

Great seller! Not sure why there are so many negatives. I've ordered two thing from them in the past couple of weeks. Shipping is extremely fast, items have arrived as described, and the prices are great. That's all I need!

Shipping was a little slow. Otherwise product was good.

I have purchased limited items from buy.com for about a year, AND one of my most Recent Purchases WIll Be My Last from buy.com  
 
From initiation of purchase, to completion of the order, all the way to customer service, BUY.COM is a roller coaster ride of Aggravation, Confrontation, and Unmet Expectations.  
 
THey will fight you on your order every step of the way. The final straw came recently when I required information and assistance on a warranty for my computer. No help at all.  
 
If you are expecting any type of assistance from the customer service side, avoid Buy.com at all costs.  
 
NOT WORTH THE AGGRAVATION - THE WORST CUSTOMER EXPERIENCE OF MY LIFE!

ordered five Atlantic wall mount speakers from buy.com. they said i would get them from 4 to fourteen business days and i received them in three. i know a lot of people have had bad experiences with buy.com but mine was good. i will consider them for my next purchase.

I searched for a place to buy navigation software for my Garmin GPSMap 60C. The best price was from ANTOnline through Buy.com. I ordered the software, installed it and found it was incompatible with the GPSMap60C. I contacted customer service at ANTOnline and they responded that they could not accept a return for opened software that hed been previously installed. I explained that they sold me software that was supposed to work and it did not. They did not care. They refused to exchange my software for the proper version. I told them this was unacceptable and that I required further service to resolve the matter and never heard from them again. I will NEVER shop at Buy.com or ANTOnline again and I tell everyone I know how badly they treated me.  
There was a good ending to my story though. Garmin International picked up the ball where ANTOnline dropped it and gave me FULL Credit for what I had paid to ANTOnline and exchanged my software for the proper version even though they did not sell it to me. Kudos to Garmin. Boo to ANTOnline and Buy.Com  
Here's an update. Buy.com contacted me and apologized for the lack of help from their reseller. They gave me a small gift certificate which is totally appreciated. They have tried to make things right. I am going to improve their rating based on this latest communication.

This review was modified by its author, blabath, on 11/19/09 6:05 PM.

I ordered two of same product by mistake.  
 
They gave me a prepaid return shipping label to return one of them.

I purchased an item that I ended up not being satisfied with from buy.com. After a quick email to customer service, they promptly took care of getting me set up for refund 100%, return shipping label included. No question that I would order anything from there again - great experience.

I like Buy.com actually. a bit slow but it is to be expected. just dont buy anything that is needed in a hurry. good prices vs amazon though.

It has been 13 days since my item shipped, and 29 since I placed my order. I still have not received my item. Customer service was very poor - I was told that the item was shipped and that these delays were normal. I was given a date and told not to contact customer service before then, but if the date passed that they would consider reevaluating the status of my order!