I AM SO ROYALLY PISSED AT THIS COMPANY. THEY SOLD ME A COMPUTER WHICH HAD BEEN RECALLED BY THE MANUFACTURER & ONCE IT WAS REFURBISHED THEY SOLD IT TO ME WITH A 3 MONTH WARRANTY. NOW JUST AFTER 9-1/2 MONTHS THE COMPUTER DIES BECAUSE OF THE SAME THING THAT HAPPENED TO ALL THE OTHER "NON-REFURBISHED" COMPUTERS. SO I CALL THEM & THEY SAY THAT EVEN THOUGH THERE WAS A RECALL, THEY THOUGHT THAT THIS COMPUTER WAS FIXED BECAUSE IT WAS "REFURBISHED", AND NOW THE 3 MONTH WARRANTY IS OVER SO THERE'S NOTHING THEY CAN DO.
HAD I KNOWN THAT THIS MODEL WAS RECALLED, I NEVER WOULD HAVE BOUGHT IT IN THE FIRST PLACE!!!!! THANKS FOR THE WARNING!!!
AND GEE THANKS FOR THAT WHOLE 3 MONTH GUARANTEE!!!!
HERE'S TO A CUSTOMER YOU JUST LOST!!!!!!
And when the Company wrote that they addressed all issues, this is incorrect. I filed a complaint with the Better Business Bureau as follows:
Please see the following website: http://en.community.dell.com/forums/t/19253544.aspx
This website details the EXACT malfunction that my computer had. Therein, it states the following:
The recall ended Jan 31, 2008.
Dell™ will provide out of warranty coverage in North, Central and South America for OptiPlex™SX270(UFF), GX270, GX280 systems with failed motherboards due to expanding or leaking capacitors for 5 years from date of purchase, or until 31-January-2008, whichever comes first.
Therefore, when Computer Geeks.com stated in their reply to you that " Geeks.com doesn’t sell “Recalled” products to its customer’s furthermore if we had mistakenly sold any recalled goods to our customers a letter would immediately be sent out from our company to those customers offering a sincere apology in addition offering them proper resolution to help get the matter at hand resolved" it is false as this website clearly states that there was a recall on this model, and I surely did not receive an apology of any sorts.
Furthermore, when Geeks.com states " Why did Mr. X wait till November 2009 to contact our (RMA) Returns Department?" the answer is simple. 1. I am not a computer expert and was unaware of the recall on this model due to the overwhelming deficiencies that it possessed. 2. Because the computer did not manifest until November 2009 when I did call Geeks.com originally and was told that my warranty was up so too bad.
In addition, when I called Dell, they informed me that Geeks.com did not even fill out the ownership transfer form so the computer is still registered in the name of the original purchaser from Dell, and Dell could be of no assistance to me. This also strikes me as negligent and incompetent on the part of Geeks.com.
After all is said and done, it appears that Geeks.com sold me a computer that had KNOWN DEFECTS and still refuses to acknowledge their culpability in this matter. I do not believe that such business practices should go unnoticed nor be condoned.
This review was modified by its author, madatgeeks, on
11/19/09 10:58 PM.