I have ordered quite a few items from Geeks and have been happy with my experiences. The last one was a refurbished keyboard that arrived missing some parts. I called them and they were very cooperative in coming up with a solution that made me happy. Geeks has great prices, good descriptions of the products, and a good selection.

Great offer an arrived in 7 days... Free!

This company has the worst customer service have ever encountered. I place an order for a Refurb Phillips 5.1 surround sound system on the 17th of Aug, 2009. The product was billed immediatly. I get a phone call on the 20th asking for the 800 number on the back of the card for verifacation. I give the lady the # She calls back about 2 hrs later talking about she cannot verify the card. This is the same card I use for all my online purchases and just got done placing an order with Newegg ( not 1 problem with that, in fact the order from them was shipped and delivered faster then it was even ordered on Geeks) I say ok what can we do, Im placed on hold, she comes back and ask's if I can make a 3 way phone call to my credit card issuer. Well I dont have 3 way so there was no way I could, plus its not my responsablity to do so. Then Im placed on hold again. Now we are working on an hr on the phone trying to get this verified, 3 days after the merchandise was ordered and billed. Also I was shipping this to a different address cause it was a gift, and with that being said it didnt make matters any easier. When she finally gets back on the phone she tells me that I need to contact my credit card company and add the address of where im sending the merchandise onto my credit card. I was not putting the other address on my credit card. I ask them to cancel my purchase. My order was cancelled immediatly. My money was not released from Geeks until the 24th. Today is the 26th and I still have not received my money back onto my credit card for this. I called my credit card company and they said it was on Geeks end. I will never do business with this company again and I will let evryone I know not to do business with them This was my 1st and last order.

Seller issued RMA and full refund (they picked it up) and therefore made it right. Thanks Resellers Ratings and Kristopher (from Geeks).  
 
Unfortunately the great price on a refurbed Xbox 360 Elite was unmatched by either the transit time, product quality, or responsiveness of this seller. Card charged immediately, Shipped about a week later - I can kind of live with that. Xbox arrived in generic box and was defective. Contacted to get a Return authorization - no response for over a week. If you are going to sell me a brick, at least have the courtesy to respond instead of forcing me to go through a credit card chargeback procedure.  
 

This review was modified by its author, anthony1210, on 9/28/09 1:20 AM.

I ordered a 7" tv expecting to be able to receive digital signals over the air. It didn't work. As it turned out the TV did not have a QAM tuner and I was unaware that that is what was required. Not Geeks fault, but I recommend GEEKS plainly say in an ad for such a TV that it requires a converter box for air reception. Return service was pleasant and prompt. The salesman helped me select another TV that suited my needs, which had a QAM tuner.

My orders are being improperly charge sales tax. I live in Simi Valley, CA (Ventura County) where the sales tax rate is 8.25%. My order was charged 8.75%. You can verify this on the Board of Equalization website http://www.boe.ca.gov/pdf/pub71.pdf  
 
I expect my account to be credited properly.  
If we cannot resolve this, I will disputing this with Discovercard & it is questionable about my future business with your company. I expect to be treated fairly & not be overcharged. Thanks

Pros: Recieved the computer in three days as promised. The computer was exactly as advertised all things that it were supposed to come with it was included.Except, the advertasment for the computer read that it may have bleamashes, cracks, missing drivers (hard to find) or missing buttons this was not the case it looked brand new. The computer booted up first try and registration went without a hitch. it is running smoothly and I have had no problems, it is a great second computer, a starter computer, or a great little unit for someone who just wishes to do e-mail and surf the web.  
Cons:The key for Windows XP on COA was very hard to read it would have been easier if it was placed on the Windows XP disk that came with the computer.

excellent to deal with, no problems ever.

Went to the online site and easily found what I was looking for. Got my item quickly and am very satified. Thanks

Order Arrived Promptly. It worked exactly as expected. No problems here.

This review was modified by its author, azbioguy, on 8/11/09 5:59 PM.

overall I am a happy return customer of geeks.com.Good shipping and so far good customer service. I do security camera systems on the side and I ordered some dvr capture cards. I took a chance on what appeared to be a step up in quality of 120fps 4 chip cards (30fps on 4 inputs). The WS-404 cards came bundled with really badly pirated QX2006 software that had no install/setup exe file--it was actually a copy of someone's working directory folder from a chinese user's computer back in 2007. Generic Phillips SAA 7130 drivers available on the web would not drive the card. I found a review on Amazon.com from somone that had a Sabrent card that looked just like the geeks issued one and the comment made there was that he was able to go to www.wave-p.com and download updated software etc for the Sabrent. Hmmmm. I downloaded legitimate software from that site and lo & behold I had a well functioning product.  
Cmon guys..if you are going to bundle software with a component it either has to have an installer and be functional or better yet a generic windows WDM driver that will work and I'll get software on my own. I shouldn't have to spend 2 weeks scouring the internet experimenting via trial & error.

I received my video camera very promptly, after paying a nice low price for it. It looks brand new, and it does everything it is supposed to do. I think this was a great find and value for me.

I have ordered from Geeks.com a number of times, and always received my merchandise in a timely fashion, and received what I ordered.  
 
Only once did I order an item that arrived marked "AS IS" when I did not remember the ad saying that. However, the item was received in good condition, and worked perfectly.  
 
I have been very pleased with their service.  
 
JD in Maryland

I order from geeks.com several times a year for about 3 years now and i get great service and excellent deals on all things geeky. i updated my last 2 computors with no problems.HIGHLY RECOMMENDED!!!

This company has a very bad customer service, they never reply your e-mails at the proper time.  
Better to wait one or two weeks to find their improper answer to your request.  
 
They did not send reliable information about their product (rubbish pieces).  
 
When you contact them by phone you will find very tough and unhelpful persons.  
 
They intend to take your money and give you very bad things.  
 
I purchased a PC and LCD and I changed some parts in PC to work but the LCD failed to work and they told me they can not pay for shipping as it is my responsibility and they could not fix the LCD and they will send me a Credit memo (of course this credit memo does not work either)  
 
I sent them to make this credit memo work but they did not reply, you should send more than than 10000000 time to get answered with a respose that may be incorrect  
 
Do not try to go to their website

This review was modified by its author, kelokely, on 8/10/09 11:26 PM.