The term "Last Order Date" on this form is quite accurate. I had never heard of or used Computer Geeks until a few months ago when a co-worker told me how happy he had been using them. So when it came time to buy a simple dual head video card for the office, I checked them out, found a nice product, and quickly placed an order on Jan. 15.  
 
First problem, my bad, I had not cleared the shipping address (work) I gave them with my bank and so they held up my order. I received an automatic notification of that fact on Jan. 17th telling me that if I did not respond with instructions in the next 7 days, they would cancel my order. The very next day, Jan. 18th, I replied asking them to please just ship it to my home address (repeated my home address so they could be sure) and in the future I would make sure the bank has my work address.  
 
A few days go by and not a word. I check my order online, still not shipped. On Jan. 20th, I sent an e-mail to their customer service which included my prior correspondance and asked what the problem was. Jan 22, I receive an e-mail saying that the 5 business day window (now it's 5 and not 7?) to correct my information had elapsed and it was canceled! It was too late to call so I replied asking how Jan. 17 and Jan. 18th are now 5 days apart and still have not heard anything via e-mail from them. I just called today, Jan. 23., and after waiting on hold long distance from the east coast a good 20 minutes, finally talked with someone who simply told me (quite rudely) that he had no idea why they canceled it, but at this point all I can do is place another order with the correct shipping information!! When I noted that I would have to wait the stated 3 day delay for that order to even be processed, he said that was true. And he wasn't going to do anything about it, no reduced shipping, no we're very sorry, just a go-f**k-yourself attitude. I can safely say that I will be ordering my video card elsewhere, and will absolutely never use or recommend this company to anyone ever. In fact I will go out of my way to tell people how poor the service was in every way. And that's why I'm here. Avoid this company at all costs. The $1 lower price on product doesn't even come close to the cost of hassle and time (not to mention phone bill) it will cost you to actually get it.

Something has happened to this company recently.  
 
I've ordered from them 4 times in the last year, most recently (before this order) was 12/4/02. Never any problems. Reasonably fast shipping, no damaged or defective products. Twice I even ordered critical items for customers and was not let down.  
 
But I placed this order on Dec. 31. I knew there would be a delay, as posted on their site. No problem, these items are not critical; I just ordered them because there was a really good price on a Casio label printer. Of course I like to stock up on things like cables when I make impulse buys like this to save on shipping.  
 
Anyway, the order was confirmed on Jan 7. Apparently my credit card didn't go through the first time, so I called and got that straightened out right away, very little hold time. Well, it's Jan. 20 and the order hasn't shipped. I called (a few minutes of hold time) and the young lady, who was very polite, apologized and said, "I honestly don't know why the order hasn't shipped yet." I asked what I should do, and she thanked me for my patience, took off half my shipping charges, and said to try back in the afternoon for an update. I'll try tomorrow because I didn't have time.  
 
My order from Dec. 4 was shipped the next day. So something has happened to this company in the last 30 days, judging from the complaints.  
 
Compgeeks, can you tell us what is going on?  
 
<<Update>>  
I received the order on 1/28 (FedEx made a delivery attempt on the 25th). Everything appears to be in good shape. They cut my shipping in half.  
I'm leery about using them for critical orders but I'll order from them again.  
 
<<Update2>>  
I placed another order from them for some non-critical parts, but ones I needed that had very good prices (flash memory readers, a modem, and networking tools). Anyway, the order shipped within 48 hours and arrived a few days later. All products were as advertised.  
 
My opinion of them is that what they claimed on their site back in January was probably true. Due to a systems upgrade they were having problems. I'll order from them again.

This review was modified by its author, SPF_OH, on 2/14/03 2:20 PM.

Bought from CompGeeks for over three years  
and have very good service from them.  
Out of dozens of orders only one item was  
bad and it was replaced within a couple  
weeks which is typical for all the online  
stores I buy from. I will be ordering  
from them again !

Like other recent dissatisfied customers, I have been doing business with Computergeeks for a couple years. Until the past few months, I was relatively happy with there products and service. However, something has happened to them. Be very WARNED that if anything is wrong with your order or product, you WILL go through quite an ordeal to get it corrected. The last 2 orders from them were both disasterous for me. First off, on Refurbished PC's, they will not co-operate at all when attempting to gain warranty info. In my case, I bought a Dell Latitude Laptop that stil had 6 mos of Dell warranty. For me to use this 6 mos of warranty, Dell requires proof of ownership. Computergeeks refused to copperate with me on getting this info to Dell. Therefore, the warranty is useless. My last order, I was shipped the wrong product. It took 4 days to get a reply from Computergeeks regarding the error. This after waiting a week and 1/2 to receive the product. ONce they replied to my service inquiry, I had to visually describe the product they sent me. I was very insulted by the fact that they implied that I didn't know what I had received. I have spent over $20K on PC parts over the internet in the last 2 yrs as a consultant, and I will not buy another item from computergeeks.com.

Please take the time to read this. First let me say that I am an established customer of about three years with this company and have spent quite literally thousands of dollars with them. Computer Geeks used to be a decent company but for some reason they've gone to pot. I placed an order a couple of weeks ago for a 333 desktop for a customer of mine. The machine came to me promptly as usual but damaged. The shipping box was fine but there was a 3" hole in the side of this computer with spiderwebbing cracks protruding from the hole. This machine literally looked as if somebody popped it once with a hammer. Immediatly I called Computer Geeks, who by the way does not provide any toll-free number for any department within thier company. So I called California from Michigan and before I could even give the receptionist my order number I was put on hold for twenty minutes. Needless to say this went on for two days and on the third day I demanded a supervisor and was put on hold for a total of 35 minutes afterwhich I was told that no supervisor was available at the time. This company refused to exchange this machine for me and told me once they recieve the damaged goods back they would issue a return either on account or in the form of a check. They were rude, they shifted the blame on me, and I understand now they are shifting the blame on UPS as well. They are now refusing my calls even though I have remained polite throughout this ordeal, they will not answer my e-mails, and they just don't want my business. Well they've lost it, unfortunatly I've also lost a customer for not delivering when promised. Thanks Computer Geeks.

Purchased a motherboard combo (Motherboard/CPU/Memory) for my son for Christmas. Arrived on time, but the motherboard had a broken rail for holding the Slot-A CPU (of course didn't find this out until my son had unwrapped it). After some playing around I called their technical support. They did an excellent job of helping me try to debug the board before giving me an RMA. I sent it in, and they gave me a full refund. Wish the motherboard worked, but at least I'm happy about the way that they worked the problem with me. Would definitely buy from them again!

After a number of extremely slow processing times, high shipping charges and a couple of runarounds on orders, I went back to place another order on two items I needed that nobody else had, including eBay. One was a Tualatin-compliant motherboard, and the other was a GeForce4 MX video card with composite out on the card, both at very reasonable prices. $14 for FedEx Saver 3-day was not unreasonable either, though it could be lower, like through NewEgg.com. I placed the order on 12/27/02, knowing full well that my order wouldn't be processed until 1/2/03, per the notice on their website. This was the first day you could place orders during their "inventory period." So hopefully, I was near the front of the queue of orders to process when they returned on 1/2/03.  
 
On 1/9/03, I got an email that the motherboard I wanted was out of stock, what did I want to do? If I didn't answer within 48 hours, my order would be cancelled. Emailed them and asked them to ship single item. Next day I get a response saying that they would ship single item, and when I checked the website, I was still paying $14 shipping. I double-checked by putting together a new shopping cart, a single video card only cost $11 shipping. I complained and ended up opting, after waiting another day for an email response, for $5 UPS ground.  
 
It is now the end of the day on 1/13/02, and my item has not shipped.  
 
While customer service was MUCH more responsive than in orders past, and shipping seems to be more reasonable (but still artifically high-- to cover "deals?"), their inventory system is clearly broken, and the shipping queue is ridiculous. Put 3 or 4 guys on overtime for two days and you would have caught up, guys. Seriously.  
 
I think that this is the last time I will be ordering from compgeeks.com, and will stick to paying more for new retail stuff at newegg.com.

Great Retailer

I ordered on Jan 2nd 2003. The backorder was long since the 2nd was the first day they been 'open' since Dec 27th 2002. Took a lil longer for them to get to sending my package.  
 
I ordered a compact flash read card. Great prices and after 1 week i got the package.  
 
Shipping took 4 days due to ground, and it took them 3 days to process my order since i ordered on a busy day.  
 
Great dealer, first time i have really ordered anything online myself. Will do again.

Been buying from the Geeks since 2001, total of 37 different orders. My last order received was on April 28, 2003 (order was placed on April 22). Most / or all of my orders have shipped two days after placing my order...so the total time my order gets to my door is less than a week. Of my 37 orders placed, only one order (2 refurbished hard drives) came to me in non-working condition. Called TECH SUPPORT and got a RMA#...shipped out defective drives and got full credit (minus postage cost with the RMA return out of my own pocket...but no big deal to me because Ive been a happy costumer for over 2 yrs now!!!) Im surprised to see so many DISSATISFIED GEEK costumers. If you ask me, this company is ROCK SOLID!!! Not only that...they accept C.O.D. orders!!! By the way, I like the fact that they have built-n shipping quote to Hawaii, and that their shipping cost to Hawaii is the cheapest Ive seen around for UPS 2nd day delivery!!!

This review was modified by its author, someral001, on 6/2/03 2:58 AM.

I do order quite a bit from this place, but had enough from just previuos problems with bad products, Cpus, vid cards and mixed up orders. And the amounts I spend and the service to fix problems and the time it takes and the cost to me. If at least could reimburst some losses, They messed me up good this time by sending a wrong printer and also I got an order cancelled due to out of stock after just calling to conferm it. when what was needed was important. Just 2 simpe hard drives. and the previous problems and the way they get handled at my expence. This time has done it for me anyway unless I get some reimburstment or something to make up this. I spend thousands there and for the most part no problems. But when ya got one, they got your money and will runya around when all there fault. I've just tossed stuff due to it being cheaper. my time is more valuable. They do have good deals but don't expect any kind of help or to resolve things fast if your trying to get jobs done. OK for toys and gadgets, but don't rely on what counts as a builder. Or have to explain anything to custumers. It's hard enough building and satisfying custumers and when ya get either bad parts or wrong ones or none at all make things very hard on my part. when other resellers will bend over backwards to make sure everything is OK and have a toll free line. UJust call with a problem and see what ya get and the wait. And they have your money and just try to sell ya on something else they got on hand. Also agree with another review, check out what ya send. Last year 5 cpus all bad and just about shut me down on a big build. also check out every vid card, ram, mother board or anycomponent like that right away. Not getting done there. Going to see what they do this time and the run around. But again they do have good stuff for the most part but be carefull. This is the first time I actually had to rate like this and I know mistakes happen. Also always get a name when calling at your expence and emailing is a joke. My losses will be terrible this time. When from a small town and ya need reliablity and don't have the time to be on phones to resolve things and have to be out. Not the place for that stuff. Every inportant custumer is at jeopardy and due to the small things that count. Had to out of pocket get what they did want a printer for one. and stuck with something else till they open monday.Will keep posted on the oujtcome of this. it's a fast movin business and in places like this any wrong or bad parts really cost..Sorry to have to say this but just hade enough  
And hope they have what they put on hold and the price stated as well 2 hp refurbed cameras or I'll be buying new ones. like the 970c printer I ordered before xmas for someone for 2 sided printing and got a scanner printer that know one needs or wants and will have to treade it in or send back all time wasting stuff. But can say have had good luck as well and got the cars they had before xmas with out a problem and made some kids happy. and just sold at cost. But can't do a thing when no sevice and my credit cards now maxed with this. wish I could say better things and more to the point. and would like anyone out there to post how they deal with things like these places.

This review was modified by its author, rawbee, on 1/12/03 3:28 PM.

My order for a Soyo motherboard was placed on December 12th. This was going to be used to build a PC as a Christmas gift. My package arrived via UPS Ground on Dec. 18th, but the wrong item was shipped. I contacted CompGeeks via email as directed on their website within minutes of opening my package. After waiting 24 hours with no response I decided to call them long distance. I was able to get through immediately to one of their techs who told me that someone would contact me soon with RMA information. I waited another 24 before calling them again on Dec. 20th. I explained that this was a Christmas present and there was probably still time to get the problem corrected IF THEY HURRIED. Again I was told that someone would contact me over before the weekend was over with RMA instructions. The tech called me back a few minutes later to verify all of my information. By Sunday night I still had heard nothing. I emailed the returns department once more explaining that time and my patience were both wearing thin. Monday I received an email from what I believe was a supervisor saying she would look into the situation. Tuesday, the 24th, I finally got an RMA number. I had hoped that this meant my motherboard had also shipped finally, but no. It was sent the evening of the 26th by UPS 2nd Day Air. The delivery guy handed it to me on the 30th.  
 
I understand that because of the holidays CompGeeks was probably busy. I don't understand why it took them so long to send out the correct item. This made my first time buying from them a very bad experience.

This review was modified by its author, drx9175l, on 12/31/02 1:55 PM.

I have ordered from the geeks for several years. I volunteer for a private grade school and update and get donated items working. I have never had a problem that was not resolved. Shipping is always a day after I order and items received are as described or even better. Warrantys are always honored. Prices are great especially for the used items.  

I bought 2 motherboards (Soyo SY-71S2) and 2 Celeron 1Ghz processors (among a few other things). The motherboards refused to POST, giving me an error message that the processor was "damaged or incorrectly installed." After a few unsatisfactory calls to their tech support, I finally got a guy who seemed willing to help. He thought that the problem might be that the processors I purchased were incompatible with the board. Even though this reseller stated on its web page that the processors were correct for the board, it appears that they are not. So I got an RMA for the processors and returned them for "in-house credit." In the meantime I purchased another processor for which the board is allegedly rated (1 Ghz Pentium III). I continued to have the same problem with both boards. I called the resellers technical support line again. This time I had the misfortune to speak to the rudest, most dismissive and appallingly unprofessional technical support representative I have ever met (and I'm no youngin' and have been building boxes for a long time). I was truly shocked at his surly attitude. This is no exaggeration. It was BAD!!! Enough so that I immediately sent a letter to their customer service department regarding the incident. In any case, I have gotten RMA for the two boards. They will supposedly send two more. I can only hope that they will work properly, but at this point I have scant hope of same. I originally purchased these items on 12-06 and 12-07. In the meantime, I have no way to test other components I purchased from them (on which the warranties are still running) while I am getting jerked around on these two motherboars. I do not intend to either purchase from them again nor recommend them to my colleagues as a reliable source.

I bought an AMD 1.3 GZ (200 MHZ front bus speed) second my order was confirmed I received and automated e-mail describing all the details of my order. Next business day received e-mail that my order had been shipped with a link to U.P.S as well as a tracking number.  
The price was quite reasonable; shipping was on time. Never had a need to make a phone call. I would order from this sight again and have recommended it to my friends.