I placed an order for two removable hard drive trays with Compgeeks on a Sunday night and their site indicated a 1 day delay for processing orders. As promised, the order was processed and shipped by Tuesday, FedEx ground from California to Pennsylvania. It arrived Saturday afternoon. It wasn't important for the order to arrive in a timely manner, but it did. I was very pleased with my dealings with Computer Geeks. A friend of mine recommended them even though the rating was long on here. Their prices were great, shipping was very fast and cost of shipping was acceptable.

So far I've had no good experiences dealing with this company. There have been several cases, including the last one where I had ordered something and they cancelled the order without making any effort to inform me of the order status change. They are very rude, and unprofessional... don't do business with them.

To say that Computergeeks has changed for the worse in the past few months  
is a VAST understatement! I had previously purchased an item in June 2002,  
and was pleased with the item and delivery time.  
 
I ordered a little over $200 worth of items on 1/6/03. As the site prominently stated,  
they were performing year-end inventory and expected a 3-4 delay in processing orders.  
Not a problem, I thought. The shipping and handling seemed about $10-15 too high  
for the weight of the items (I mean, how does a 15-cent cable that weighs 0.1 lbs  
add $1 to the UPS ground shipping charges?) Nonetheless, I placed the order, including  
$48 UPS ground shipping.  
 
When the order had not shipped by 1/10/03 (the 4-day delay noted on the website),  
I sent an e-mail inquiry.  
 
On 1/13/03 I received a form reply indicating that the order had  
been sent to the warehouse and I would receive notice when it shipped.  
I replied asking for an investigation, since it was now one week  
since the order was placed. I received several more form replies  
over the next few days with no useful information. Finally, I  
received an e-mail indicating that one item,was out of stock, and  
I was asked to either approve the order without the missing item,  
substitute a different item, or cancel the whole order.  
 
The item was the main reason I placed the order, and there were  
several other related items in the order that I no longer needed if it  
was unavailable. I asked them to reply with the availability of the other  
items in the order, and the revised shipping cost, and I would make a  
determination as to cancelling part of or the entire order.  
 
I received more form replies from them asking me what I wanted to do,  
without providing the requested info. I replied, telling them I would NOT  
approve the order until I received the requested info.  
 
Then I received an e-mail on 1/16/03 telling me that they would ship the  
order without the out-of-stock item!  
 
Frustrated, on 1/16/03 I finally spent 30 minutes on a long-distance call  
(20 min of it on hold) to straighten out the order. The CSR, Jessica Chacon  
told me the other items were all in stock, but when I insisted that she check  
each item individually, it turned out that three other items were not in stock.  
She removed them from the order, along with the one remaining item that  
was related to the out-of-stock item.  
 
The revised order was upgraded to UPS 2-day shipping at ground cost,  
and they removed over half the shipping charges (reduced from $48 to $23).  
I gave my approval and expected the order to ship within a day.  
 
I received a few more form e-mails from them replying to my previous  
inquiries indicating my record showed that I had spoken to a CSR.  
Days late, dollars short, if you ask me.  
 
By 1/21/03, the order had STILL not shipped, and I sent yet another  
e-mail to CSR Jessica Chacon and the generic "servicegeeks" address.  
The e-mails were unanswered. I sent another batch of e-mails on 1/22/03.  
 
On 1/23/03, I received the following message from CSR Jessica Chacon:  
"unfortunately we are still looking into why your order has not shipped. we  
are continuing to ask the warehouse manager and monitor your order. we are  
waiting to hear a response back today."  
 
I replied, asking why a supervisor was not involved in this problem.  
 
The same day, I got yet another inane form reply from them, stating:  
"Due to our end of the year inventory our shipping department is behind  
in shipping orders out. We are doing our best to get these orders out  
as soon as possible and hope to get past this backlog soon."  
 
End of year inventory? It was almost the end of January!  
 
On 1/24/03, CSR Jessica Chacon replied, "a supervisor is involved  
in fact all managers are involved in trying to sort out the reason  
as to why this order has not shipped."  
 
The same day, I got two stupid form e-mail replies from them,  
indicating that I spoke to a CSR. No, I replied, I had NOT spoken  
to a CSR since 1/16/03, and my order still hadn't shipped.  
 
On 1/25/03, I checked the order status, and now an item was  
missing, the total revised, but they never contacted me to  
authorize removal of the now out-of-stock item.  
 
I sent another e-mail noting the order was revised without  
authorization from me, and without them contacting me.  
I asked why, if they were checking on the order daily,  
that did not include keeping me in the loop.  
 
I received a reply on 1/27/03, indicating that they had removed all  
shipping charges. Frankly, that was the ONLY reason I didn't cancel  
the remaining parts of the order, most of which were non-critical  
items I threw in.  
 
On 1/27/03, I received an e-mail indicating a CSR would call me  
regarding the order. Needless to say, no one called.  
 
Finally, on 1/27/03, my order shipped, exactly three weeks after I  
placed it, minus most of the critical items I had ordered.  
 
That said, when the package finally arrived, the items were of good  
quality and met my expectations.

I have never had a good experience with Compgeeks. They are slow, rude, and unresponsive. On the last system I had to return to them, the replacement unit had rattling screws inside, and didn't work either. They still refused to consider shipping a different unit or just refunding my money. My home business now has two non-working machines we ordered, and a third non-working one on the way...once I send this back...at my expense!

this company is the worst I have had the pleasure of dealing with yet.

Finally, after 3 weeks, most of the items ordered were shipped. Comp Geeks deleted a DVD-Rom drive from the order without contacting me, claiming that my order was "lost" in their new inventory system. (I have a copy of the original order listing the Liteon DVD-Rom.) Prior to this I had been writing E-mails asking for status. The response from "customer service" was always, we'll check with the warehouse and get back to you. They never did until, after repeated prodding, finally, today, I get this:  
"Thank you for your most recent purchase with Computer Geeks, we apologize for the delay. It appears your order was mis-placed, there for it was re-printed and qued for shipment as of 01/29/03. Your order will ship out as soon as possible."  
Of course, what was printed and listed on the Web site was not now my original order, as it lacked the DVD-Rom. I had ordered from Comp Geeks in the past and had a few minor things broken, which I never bother sending back, but this episode ends any chance of future business from me. Fool me once, shame on you. Fool me twice, shame on me.  
<<< FLASH >>> This just in from CompGeek Customer Service:  
"I completely agree with you. Your statements are, unfortunately, common complaints we've been hearing from all the customers this has affected. We did not anticipate the new inventory system to backfire on us, and we are working diligently to get this rectified. We're arranging compensation for those customers, including yourself, whose orders were dramatically delayed. We're going to refund your shipping to an in house credit, which has no expiration date, so that if you do eventually decide to come back and do business with us, you will have a (admittedly small) $7 credit on file. I know this isn't much; had the DVD-ROM drive been included in the order, the credit would have been larger."  
Well, at least they're trying to keep customers! Will I place another order in the future? Remember Clint Eastwood in Dirty Harry: "Do you feel lucky punk?"  

This review was modified by its author, SoftwareJanitor, on 1/30/03 10:34 PM.

I’m really sorry to see so many have been having problems with the ‘Geeks’. I guess I’m one of the lucky ones or something. I ordered a PCMCIA modem for a friend on the 11th and it shipped on the 16th. Their website had it posted that a 1 to 2 day delay in processing should be expected as they were updating inventory. 11th was a Saturday so order was not received until Monday the 13th shipping on the 16th was a 2 day delay. The price was great. It eventually arrived (at no fault of the ‘Geeks’) and worked right out the box as advertised. I have placed many orders with the ‘Geeks’ and have never had a problem. Especially if you will pay a few bucks more for FedEx shipping. I think many issues can come down to the carrier and UPS tends to have problems. Your saving money with the ‘Geeks’ spend a little on shipping. I can assure you that any problems you had with them they will work to solve and remedy. A least that has always been my experience. They even refunded shipping on an older order that arrived late once I brought it to their attention. Go ‘Geeks’.

A little slow out the door, but good ship tracking and good packaging. All items exactly as ordered....a good first order.

Nine days and my order still has not been shipped.

This company is certainly having issues. I too was one of those individuals who went for a good price. I ordered my parts on the 17th of Jan, after 3 days later I went back to thier web page to check on my order, to my suprise there was no shipping info. I called them (at my cost due to no 1 800 number available) and found that not only did they not tell me there would be a delay when I ordered the parts but they sold me a hard drive that wasn't even in stock. I thought this strange since they told me that the Web page was an up to date inventory listing. As if Life couldn't get worse, 10 days went by and me calling every other day to find out when they were going to ship. Since they didn't have a clue I cancelled my order and bought somewhere else.  
 
A couple of things should have set off the warning alarm. 1. If they were so behind in shipping due to inventory and new system installation, why were they not working weekends (yes i asked). 2. Unable to give me a accurate stock check and 3. Unable to even give me an estimate of when my parts would be shipped. There seems to be no real structure to this company from the phone calls and the one manager (Names are being witheld but since she is the only female manager out of two it shouldn't be hard to figure out)I talked to gave me the same run around as the customer service agent. Overall I would say I'm extremely disatisified and I see the makings of yet another .com going out of business soon.

This review was modified by its author, Bob_98277, on 1/27/03 8:31 PM.

First experience with Computer Geeks and will be my last- A simple order for 1 part that I needed, and was sent the wrong item. Now it's up to me to ship it back, deal with RMA, etc.  
 
I've ordered thousands of parts from the higher rated resellers on this site and never had a problem. Take a chance on careless resellers and you pay the price. Lesson learned.

Despite recent trouble people have been having, I still have had only good experiences with CompGeeks.com. They have good prices, good character, and good service. That said, however, I have never had any trouble with any of the products I have ordered. Returns and repairs might be where the issue is. But, still, a safe purchase. They'll be seeing more of my business.

I have purchased a lot of products from Computer Geeks in the past. This order will be my last. Apparently this company has gone through some negative changes in the past couple of months.  
 
When I placed the orderon January 14th there was a notice that there is a 3 day processing wait because of implementing a new system. That was ok. HOWEVER, it has now been a week and 2 days and the order is still not shipped. I have sent 3 emails requesting a ship date. None have been answered. I feel that for a company who has been so good in the past this is very unfortunate. In the future I will place all my orders with New Egg.  
<<<<<>>>>>>  
 
UPDATE 1/29/03  
 
After I sent the "Geeks" a total of 4 email over the past week I finally got an email stating that the hard drive I ordered was out of stock...a full 2 weeks after the order was placed! This is UNACCEPTABLE for a so-called business to wait that long to respond to inquiries.  
 
That was the last order that I will ever place with this company. In the past they were reputable but it appears they no longer are. I am extremely disappointed in their customer service.

This review was modified by its author, Carolrene9, on 1/29/03 9:15 AM.

The term "Last Order Date" on this form is quite accurate. I had never heard of or used Computer Geeks until a few months ago when a co-worker told me how happy he had been using them. So when it came time to buy a simple dual head video card for the office, I checked them out, found a nice product, and quickly placed an order on Jan. 15.  
 
First problem, my bad, I had not cleared the shipping address (work) I gave them with my bank and so they held up my order. I received an automatic notification of that fact on Jan. 17th telling me that if I did not respond with instructions in the next 7 days, they would cancel my order. The very next day, Jan. 18th, I replied asking them to please just ship it to my home address (repeated my home address so they could be sure) and in the future I would make sure the bank has my work address.  
 
A few days go by and not a word. I check my order online, still not shipped. On Jan. 20th, I sent an e-mail to their customer service which included my prior correspondance and asked what the problem was. Jan 22, I receive an e-mail saying that the 5 business day window (now it's 5 and not 7?) to correct my information had elapsed and it was canceled! It was too late to call so I replied asking how Jan. 17 and Jan. 18th are now 5 days apart and still have not heard anything via e-mail from them. I just called today, Jan. 23., and after waiting on hold long distance from the east coast a good 20 minutes, finally talked with someone who simply told me (quite rudely) that he had no idea why they canceled it, but at this point all I can do is place another order with the correct shipping information!! When I noted that I would have to wait the stated 3 day delay for that order to even be processed, he said that was true. And he wasn't going to do anything about it, no reduced shipping, no we're very sorry, just a go-f**k-yourself attitude. I can safely say that I will be ordering my video card elsewhere, and will absolutely never use or recommend this company to anyone ever. In fact I will go out of my way to tell people how poor the service was in every way. And that's why I'm here. Avoid this company at all costs. The $1 lower price on product doesn't even come close to the cost of hassle and time (not to mention phone bill) it will cost you to actually get it.

Something has happened to this company recently.  
 
I've ordered from them 4 times in the last year, most recently (before this order) was 12/4/02. Never any problems. Reasonably fast shipping, no damaged or defective products. Twice I even ordered critical items for customers and was not let down.  
 
But I placed this order on Dec. 31. I knew there would be a delay, as posted on their site. No problem, these items are not critical; I just ordered them because there was a really good price on a Casio label printer. Of course I like to stock up on things like cables when I make impulse buys like this to save on shipping.  
 
Anyway, the order was confirmed on Jan 7. Apparently my credit card didn't go through the first time, so I called and got that straightened out right away, very little hold time. Well, it's Jan. 20 and the order hasn't shipped. I called (a few minutes of hold time) and the young lady, who was very polite, apologized and said, "I honestly don't know why the order hasn't shipped yet." I asked what I should do, and she thanked me for my patience, took off half my shipping charges, and said to try back in the afternoon for an update. I'll try tomorrow because I didn't have time.  
 
My order from Dec. 4 was shipped the next day. So something has happened to this company in the last 30 days, judging from the complaints.  
 
Compgeeks, can you tell us what is going on?  
 
<<Update>>  
I received the order on 1/28 (FedEx made a delivery attempt on the 25th). Everything appears to be in good shape. They cut my shipping in half.  
I'm leery about using them for critical orders but I'll order from them again.  
 
<<Update2>>  
I placed another order from them for some non-critical parts, but ones I needed that had very good prices (flash memory readers, a modem, and networking tools). Anyway, the order shipped within 48 hours and arrived a few days later. All products were as advertised.  
 
My opinion of them is that what they claimed on their site back in January was probably true. Due to a systems upgrade they were having problems. I'll order from them again.

This review was modified by its author, SPF_OH, on 2/14/03 2:20 PM.