I ordered the UHS-301. Their description page says 2.5mm plug and no adapter comes with it. If what I got was correct, then that would have been fine, I'll buy my own adapter and be done with it. I got the unit, had a 2.5mm plug BUT, it also came with an adapter. That's what started the confusion. Note that from all other sites that I've seen, the UHS-301 should have a 3.5mm plug and comes with a 3.5mm to 2.5mm adapter (so what was it that I got?). But when I asked about this, I got 2 replies (after a pretty long wait). One was no, it doesn't come with an adapter (which doesn't explain the adapter that's now sitting at home that came with it) and one that said we'll ship you the correct part (so it does come with one and I got the wrong one?). Then later, talked on the phone with them explaining this. They overnighted me the "correct adapter" (the effort is appreciated) which turned out to be a 3.5mm to 2.5mm adapter... totally useless to me and shows that perhaps they weren't really listening... I'm confused as to what model did I get, was it really the UHS-301? If so, why does it have a 2.5mm jack? Are there different models of it? What's with the adapter that supposedly not included? Why the contradicting emails from Geeks.com? Who's right?  
 
----Update----  
I received an email from customer support at Altec Lansing, the manufacturer, saying that the UHS301 does not have a 2.5mm plug, it comes with a 3.5mm plug. So what did Geeks.com sell and ship me? I forwarded this email to Geeks.com and waiting on a reply.

This review was modified by its author, htak, on 11/9/09 10:56 AM.

I ordered Kodak EasyShare through Geeks.com. I got prompt delivery & then nightmare started. Camera was defective, it was getting switched off every 5 minutes. I returned it and after a long delay I got the substitute. A different model without me knowing about it. I was never asked that they are going to send a different model all together. I would have been okay with it but there was no cable sent with this different model. I was not able to hook it up with computer. When I complained, I was sent an incompatible cable. When I complained again, I was told that I will get a replacement cable. I was waiting for the replacement & after few days I checked with customer service again. This time somebody else replied saying that they sent the correct cable last time. Nothing can be done. So a July 8th order is still unusable on 27th Oct. Terrible customer service. I am very disappointed and gave up on it. I have asked for a RMA number to return the unit. I am not sure if I will get my money back, I have to bear the shipping costs twice.  
Terrible experience. I won't recommend anyone to buy anything from Geeks.com  
 

I've purchased from them through buy.com market place. The monitor was shipped without appropriate packing, so it came in damaged. I called the customer support and explained what happened and they issued an RMA for full refund without a hassle. I was able to check the status of my case on their web site. the only thing I lost was time - 24 days from purchase to receiving refund.

I bought a refurbished xbox 360 elite from Geeks.com. It showed up, looked great and worked fine for about a month before it got the RROD. I sent it back under their 90 day warranty, their policy required me to pay for the shipping. Three weeks later I got a replacement that looked very rough, made an awful noise, had a broken usb port, and the disc drawer wouldn't work half the time. I don't have the money to pay 30 dollars shipping to get it back to them for a replacement so I am just going to cut my losses and sell it on ebay as is.

I purchased DCP851-R -- 8.5 Philips DCP851 Widescreen Portable DVD player from geeks, unfortunately by the time i received the player i found its not working, so i asked for a exchange, they said they will exchange but i have to pay for shipping, then when i received my replacement piece i was really shocked to it, they actually sent a used which is really in dirty condition, when i called them they are saying that they will again replace .... this is the experience i had, when i asked for the refund they initially did not gave me full refund they told they had stocking fee ... so go through if you are buying from computer greek.

Where to even start with this company. I have been shopping with Geeks since 2003, mostly without any issues.  
I have spent the last 3 1/2 weeks trying to resolve 7 orders placed with them. I ordered a Power Mac G5 tower and a Netgear Wireless Router on 9/1/09. The router was received DOA first, and a replacement was sent. 2nd router would power on, but would drop the Wireless signal after about an hour. The only option they ever gave me was to return for store credit, otherwise I would be losing the $10 in shipping if I asked for a refund. Finally asked them to replace this with another model, which I had to speak to a manager in Customer Service to do, because it was "against their policy"  
The first Power Mac G5 optical drive was not working upon receipt. Called in and was told the would order a part from Apple. Worked with Eric and waited a week, and after no contact, called in and was told they couldn't find the drive, and wanted to swap it for a Samsung with half the speed, and no Dual-Layer writing capability. Told them no, and asked to send it back for a replacement.  
 
Second G5 was sent out a week later,(no, really!) and was DoA and wouldn't even boot. Called in to the manager (Rebecca) I spoke with before, and 5 business days later STILL had not called me back. I called in and asked her point blank why she hadn't returned my call and said "I must have *delegated* this to someone". Nice accountability...If you are not even going to dignify someone with a call back, why even give out your extension?  
 
Called my credit card company and got the chargeback on both purchases, and also told them to never approve ANY other charge from them as a vendor. (Permanent blacklist)  
 
I also filed formal complaint with BBB in San Diego County, which is the county that they are located in, and doing business in California.  
 
Take my advice and avoid this company at ALL COSTS! I wish I had. All in all I still have 3 packages in transit because of their complete defective merchandise and they are telling me if they don't receive them in 30 days, they are going to charge my card for them. What is that?, it was YOU who sent out the Fed Ex call tag on your account, with GROUND shipping and no insurance...not my problem that it takes 6 business days to get a package back to you from the East Coast.

This review was modified by its author, justno2geeks, on 9/24/09 10:37 AM.

We've been a customer of theirs going way back to when they first started (over 11 years ago). They always had great support and communication. Not anymore. Over the past 1-2 years, something really bad has taken place with them. They ignore emails, and couldn't care less about customer problems.  
 
In my last order with them, there was a digital picture frame (sold as NEW, NOT refurb). It was advertised to play videos and "unlimited" resolution.  
 
First off, the navigation buttons sometimes refuse to work and seem to lockup the device. Somewhat of a problem, obviously defective.  
 
The quality is hideous. The pixels are SO HUGE that you can easily see them with the naked eye and cuts any detail down to zero. This makes all photos look unviewable. So much for the resolution. Somewhat of a problem, but not actually a "defect", just horrible quality.  
 
Now the bigger problems: it will not play videos. After trying several, it will only play the first 1-3 seconds, then loop. That's a real problem, and a defect.  
 
More so, it's corrupting images; it will at random take an image viewed and the screen will go totally purple or green, also making the image no longer viewable on a PC! If not that, it will take a portion of in image and display it in a strange single monochrome appearance of either green, yellow or purple, with a small strip of the image still looking normal. That's a serious problem, and, a defect. (Yes, different memory cards were tried).  
 
Ok, so I need to return this obviously. I have been emailing them FOR A MONTH, DOZENS of times, to ALL Of their addresses, and FROM different domains. Still being ignored to this day. Similar things have happened with several of my last orders. I had to contact my credit card company to issue a chargeback (still in process) due to their totally lack of concern and communication. This NO WAY to treat any customer, even more so when the customer was one of their FIRST! Which I might add has spent many thousands of dollars with them. This is really a shame since they were one of my most favorite companies with which we did business.  
 
I'm sorry to say, we will not be doing business with them any longer. (I will gladly update this review if they ever make good on this horrible order experience).  
 
UPDATE: After posting that review, I was finally contacted by Kristopher (below) who took care of this (it's on its way back to you now). (But I'm most puzzled why Geeks no longer replies to emails, and that I had to come here to get assistance). So thanks Kristopher. ;-)

This review was modified by its author, orpheus53720, on 9/25/09 4:32 AM.

I purchased a Refurbished Logitech Harmony 1000. It was DOA and would not take a charge. I had to pay for shipping to return the item ($12) and then they were out of stock and couldn't provide me with a new product. Basically I spent $12 for nothing. Very unsatisfactory transaction.

This review was modified by its author, eddiejb, on 7/23/09 6:09 PM.

This is A TERRIBLE COMPANY! I ordered a bunch of products from them and when I received my "refurbished" keyboard and mouse set, they simply did not work. They were scuffed and looked like they were dug out of a garage sale. the keyboard did not function at all. It took them 2 weeks to respond to my emails (several emails) and when they did, the expected me to pay for the product to be shipped back to them for return, when the product was not tested nor did it work in the first place.  
They sell garbage. they are not trustworthy and they are rude on the phone.  
the analogy they gave me on the phone was: "well it's just like driving back to the store to return a product"  
I politely explained to the jacka$$ on the phone that in this case I would be driving to a post office and then paying to ship it back to them, so it's not the same.  
 
so go ahead, venture out and waste your money , time and raise your stress with geeks.com

After reading the numerous complaints over poor customer service and used, defective, and non working items I quickly cancelled my order with Computer Geeks. I ordered an aluminum case but decided to listen to the recurring complaints on Amazon.com and other sites. I feel like I dodged a bullet. The order was less than $20.00 but the heartache and drama I saved myself is simply priceless. Buyers beware, if it quacks like a duck, walks like a duck, IT'S A DUCK!!!!!

This review was modified by its author, schoolingem, on 7/18/09 7:21 PM.

They had a recent sale on an "open box" Xbox360 Arcade system, but even though this item was marked as "open box" it also clearly said that it is "new" in an item description. What I have actually received was far from "new" - the box was heavily worn out, there was some dirt/grime on the front plate of the Xbox itself as well as on the controller, and controller itself was physically damaged (plastic deformation on the edge of the "ring" around the d-pad). Plus it was a different version of Arcade system - the one that was advertised on Geek's site includes 6 free games but the one that I actually received only includes 5 games(I don't really care about these free games, it just really shows the kind of quality control that Geeks.com has). So far the company haven't responded to any e-mails I've send to them, I'll see if I can actually reach someone over the phone on Monday and return this crap back to them...  
 
Last edit: They finally decided to allow me to return the item, however I would only get an "In House Credit" and they will not cover the shipping charges. Since I do not plan to purchase anything there again (why bother? there's a very high probability that I would receive used crap again) and more importantly I do not believe that I should pay any single $0.01 for their own mistake I will contact my credit card issuer to dispute the charge for this crap.

This review was modified by its author, qazrfv256, on 7/21/09 6:22 PM.

Wow--ordered 2gb main memory for my system. Arrived THE NEXT DAY--even though I used FedEx Ground. Was as advertised. BUT--I didn't check close enough. Ordered registered memory. In small print, my board said it didn't support this. The memory is on its way back...but the people in customer service couldn't have been nicer...giving me an RMA number. Sent the chips back yesterday. Now have the proper memory on order, and looking foreward to a successful upgrade.

I purchased a Samsung clp 300 printer. It overheated dangerously. They sent a replacement that didn't work at all. The overheating on the first unit disappeared so I kept it (needed a printer, it had been weeks of waiting). A month after the 90 day warranty expired, the whole unit stopped functioning (imaging unit failure). They promised a "warranty exchange" but when I shipped it back to them at my own cost (more than half the price of the unit) they refused to repair it, saying it had been damaged in shipping. They returned the non-working unit; it came back completely pristine, no other damage whatsoever (other than the broken imaging unit). Customer service was rude and short with me. The whole experience was beyond dissatisfying.

This review was modified by its author, JCByrnes, on 7/12/09 7:16 PM.

I ordered a new hard drive, but received one that had already been opened. I immediately called customer service and asked for a replacement. They refused, but said I could return the drive, but would be charged a restocking fee. They said that an open package did not necessarily indicate that I was sent a used drive.  
 
I had little option but to install the drive. Unfortunately, as I suspected, it was faulty. I then had to wait 3 days (due to the long 4th of July holiday weekend) before calling customer service again to request a replacement.  
 
They agreed to provide me with an RMA number, but only offered a free return shipping label after I complained about having to pay the cost of shipping. They also would not send out a replacement until after they received the faulty drive and processed the return. Again, I complained and finally they agreed to send me another drive. However, I later learned that they charged me for this drive. Also, they did not ship out the replacement via express, but instead, sent it via FedEx Ground.  
 
Finally, the new replacement arrived, in new condition. They received my return, and have promised to credit my account, but I must wait another 2 weeks for the credit.  
 
Overall, I'm less than thrilled with the experience. I will probably think twice before ordering from them again.

Failed to mention East Coast shipping policies/procedures in any shape or form on their website or subsequent emails. Also an 800 number would have been nice to call to learn of their shipping procedures. Failure to supply me with information necessary for my piece of mind will keep me from shopping with this company in the future regardless of how cheap the price is. Cheap price, cheaper service.  
 
A note about the shipping of east coast products to those choosing ground. You'll get a tracking number with fedex's estimated delivery date. I really like fedex shipping I've always gotten my packages on the est. delivery date. However this time was not the case. Geeks.com sends your package to a Fedex sorting center in Memphis TN which is 4 days of transit before an origin scan is even in tracking info. Then your est delivery date changes. Also a note for geeks people: cut out the extra transit time by tendering all packages to fedex personnel at your warehouse location. Your customers products will reach them faster in the continental U.S.  
 
Had fedex taken physical control of my package on the ship date I would have received it by the first est. delivery date.

This review was modified by its author, evilbane2000, on 7/12/09 6:25 AM.