I purchased a Refurbished Logitech Harmony 1000. It was DOA and would not take a charge. I had to pay for shipping to return the item ($12) and then they were out of stock and couldn't provide me with a new product. Basically I spent $12 for nothing. Very unsatisfactory transaction.

This review was modified by its author, eddiejb, on 7/23/09 6:09 PM.

This is A TERRIBLE COMPANY! I ordered a bunch of products from them and when I received my "refurbished" keyboard and mouse set, they simply did not work. They were scuffed and looked like they were dug out of a garage sale. the keyboard did not function at all. It took them 2 weeks to respond to my emails (several emails) and when they did, the expected me to pay for the product to be shipped back to them for return, when the product was not tested nor did it work in the first place.  
They sell garbage. they are not trustworthy and they are rude on the phone.  
the analogy they gave me on the phone was: "well it's just like driving back to the store to return a product"  
I politely explained to the jacka$$ on the phone that in this case I would be driving to a post office and then paying to ship it back to them, so it's not the same.  
 
so go ahead, venture out and waste your money , time and raise your stress with geeks.com

After reading the numerous complaints over poor customer service and used, defective, and non working items I quickly cancelled my order with Computer Geeks. I ordered an aluminum case but decided to listen to the recurring complaints on Amazon.com and other sites. I feel like I dodged a bullet. The order was less than $20.00 but the heartache and drama I saved myself is simply priceless. Buyers beware, if it quacks like a duck, walks like a duck, IT'S A DUCK!!!!!

This review was modified by its author, schoolingem, on 7/18/09 7:21 PM.

They had a recent sale on an "open box" Xbox360 Arcade system, but even though this item was marked as "open box" it also clearly said that it is "new" in an item description. What I have actually received was far from "new" - the box was heavily worn out, there was some dirt/grime on the front plate of the Xbox itself as well as on the controller, and controller itself was physically damaged (plastic deformation on the edge of the "ring" around the d-pad). Plus it was a different version of Arcade system - the one that was advertised on Geek's site includes 6 free games but the one that I actually received only includes 5 games(I don't really care about these free games, it just really shows the kind of quality control that Geeks.com has). So far the company haven't responded to any e-mails I've send to them, I'll see if I can actually reach someone over the phone on Monday and return this crap back to them...  
 
Last edit: They finally decided to allow me to return the item, however I would only get an "In House Credit" and they will not cover the shipping charges. Since I do not plan to purchase anything there again (why bother? there's a very high probability that I would receive used crap again) and more importantly I do not believe that I should pay any single $0.01 for their own mistake I will contact my credit card issuer to dispute the charge for this crap.

This review was modified by its author, qazrfv256, on 7/21/09 6:22 PM.

Wow--ordered 2gb main memory for my system. Arrived THE NEXT DAY--even though I used FedEx Ground. Was as advertised. BUT--I didn't check close enough. Ordered registered memory. In small print, my board said it didn't support this. The memory is on its way back...but the people in customer service couldn't have been nicer...giving me an RMA number. Sent the chips back yesterday. Now have the proper memory on order, and looking foreward to a successful upgrade.

I purchased a Samsung clp 300 printer. It overheated dangerously. They sent a replacement that didn't work at all. The overheating on the first unit disappeared so I kept it (needed a printer, it had been weeks of waiting). A month after the 90 day warranty expired, the whole unit stopped functioning (imaging unit failure). They promised a "warranty exchange" but when I shipped it back to them at my own cost (more than half the price of the unit) they refused to repair it, saying it had been damaged in shipping. They returned the non-working unit; it came back completely pristine, no other damage whatsoever (other than the broken imaging unit). Customer service was rude and short with me. The whole experience was beyond dissatisfying.

This review was modified by its author, JCByrnes, on 7/12/09 7:16 PM.

I ordered a new hard drive, but received one that had already been opened. I immediately called customer service and asked for a replacement. They refused, but said I could return the drive, but would be charged a restocking fee. They said that an open package did not necessarily indicate that I was sent a used drive.  
 
I had little option but to install the drive. Unfortunately, as I suspected, it was faulty. I then had to wait 3 days (due to the long 4th of July holiday weekend) before calling customer service again to request a replacement.  
 
They agreed to provide me with an RMA number, but only offered a free return shipping label after I complained about having to pay the cost of shipping. They also would not send out a replacement until after they received the faulty drive and processed the return. Again, I complained and finally they agreed to send me another drive. However, I later learned that they charged me for this drive. Also, they did not ship out the replacement via express, but instead, sent it via FedEx Ground.  
 
Finally, the new replacement arrived, in new condition. They received my return, and have promised to credit my account, but I must wait another 2 weeks for the credit.  
 
Overall, I'm less than thrilled with the experience. I will probably think twice before ordering from them again.

Failed to mention East Coast shipping policies/procedures in any shape or form on their website or subsequent emails. Also an 800 number would have been nice to call to learn of their shipping procedures. Failure to supply me with information necessary for my piece of mind will keep me from shopping with this company in the future regardless of how cheap the price is. Cheap price, cheaper service.  
 
A note about the shipping of east coast products to those choosing ground. You'll get a tracking number with fedex's estimated delivery date. I really like fedex shipping I've always gotten my packages on the est. delivery date. However this time was not the case. Geeks.com sends your package to a Fedex sorting center in Memphis TN which is 4 days of transit before an origin scan is even in tracking info. Then your est delivery date changes. Also a note for geeks people: cut out the extra transit time by tendering all packages to fedex personnel at your warehouse location. Your customers products will reach them faster in the continental U.S.  
 
Had fedex taken physical control of my package on the ship date I would have received it by the first est. delivery date.

This review was modified by its author, evilbane2000, on 7/12/09 6:25 AM.

I purchased a VOX N1 External Hard Drive Enclosure & NAS Storage because it was inexpensive and listed on a deals website as having good reviews.  
 
Purchase went smoothly. Instantly billed and emailed with verification. Fairly certain I purchased the last one in stock. Shipping was slower than I'd have liked, but still within the range of being acceptable.  
 
The item arrived poorly packaged, with the interior packaging being damaged. It quickly became apparent to me that this was a returned or open box item, as there was scratches and slight damage to the product. In and of itself, this would not have caused me to return the product, so long as it functioned properly.  
 
However, the product was listed as being able to accept IDE hard disks, which it does not. The interface with this product is strictly SATA (signal & power). While a USB and RJ-45 cable were included, the cabling to plug the hard drive into the enclosure was missing, rendering it useless!  
 
I emailed Computer Geeks two and received no response through their website contact form. I gave up once the 30-day return window had passed, and am now stuck with a hunk of useless plastic.  
 
I've attempted to purchase the cables from other retailers, but have been unable to locate cables that are: 1) short enough, 2) low enough profile, and 3) are male-to-female.  
 
The manufacturer so far has not yet responded to my inquiries.

I have bought a refurbished blackberry pearl from computergeeks.com. I am unhappy with the product I have received. It is the worst refurbished product for the price I have paid for. The interior of the phone is full of scratches and I am not sure if the refurbished skin is original blackberry. I can make out that this product was used for years. My mistake I trusted computergeeks. I will never buy anything from their website again.  
 
~Raj

I ordered some parts in the beginning of the month. They sent me the wrong motherboard which I saw and promptly called to have it exchanged for the right one. They didn't have the right one in stock so they said they will refund the money. I must of have called over 5 times just to get my money returned and today my Credit card showed the return yet the amount is even wrong. I am sick and tired of their hold time and there runarounds I am not fighting for the correct return now just be warned be careful when you order from them. If there is a mistake even on their part they will do absolutely nothing to help you until you call them and direct them to start. I had to tell them according to fedex the item was returned only then they were like alright let me check and see if we got it. They are probably the worst experience I ever had. Stick to reputable dealer such as newegg or tigerdirect. At least with them they are prompt and customer service is much better. Still can't believe after all that they refunded the wrong amount. That just shows the nonprofessional attitude of the company.

i must say the items i purchased were correct only 30.00 and arived ontime but reading the reviews its not rite to do what there doing . i dont think i will buy from them in the future sounds like a rotten copany it was first purchase for me i think my last.

This review was modified by its author, mr bigg, on 5/20/09 8:09 PM.

My personal experience with this company has been miserable to say the least. My past two orders, I have ordered memory which turns out to be incompatible with the computers I am trying to install it in. Even though, the ram is the same ram required per Gateways computer manual, it renders the computers useless when installed by preventing the computer from even posting. This has happened with 2 types of memory from different mfg's. Ironically putting the older memory back in- the computer runs normal again.  
 
The order I placed before that about a year previously contained an order for two sticks of rambus memory. If you know anything about computers, you know that when installing rimms that you are required to have a matching set of memory. What did they do? They sent me two sticks of mismatched memory that I could not use. I sent it back and had to pay to ship the item back to them after I already paid shipping to get the wrong product to me.  
 
The first order I placed with them, they sent me two of the wrong video cards. I kept them anyways explaining them that I could use them. I paid for them and still had to order two of the correct video cards that I wanted.  
 
All together I think that geeks.com sucks. I called them up a few weeks ago to return the memory that I couldn't use and a young lady answered the phone by saying, "Whats your problem today?!!?" How is that for customer service?  
 
Shipping: Lets talk about the two weeks it takes to get a product that I order from geeks.com when it takes newegg 2-3 days to get products to my door and amazon less then a week. How about the fact that it takes 2-3 weeks to process an RMA with geeks before they either credit my account or give me a refund. As a benchmark, I ordered a 30" lcd from newegg which arrived DOA, not only did they send me a shipping label so that I wouldnt have to pay to ship the product back to them, but I was refunded a credit within 3 days!!  
 
As before, I am tempted to never again do business with geeks again. I swore them off last year, but I was again tempted by their dirt cheap prices on sub-standard merchandise. I have enjoyed my experience with geeks about the same as a nice dress up dinner and drinks with two supermodels at a fancy restaurant that gets ruined by being stuck in the bathroom with diarrhea the entire time.  
 
The only comparison that I have is when I sent a phone to motorola to be repaired with their over night service and they lost it because ups bounced it back due to an improper address labeling. I kept having to call Pakistan or India to try to get them to locate my phone that was sitting in a warehouse dock in Ohio somewhere. It makes perfect sense that they lost my phone for a whole month!  
 
 
Caveat Emptor!!

Used to be one of the best "samll guys" out there but after 10 or more years of doing bisuness with them I have seen their customer service has go to hell with my last few orders. Placing an order is extremely fast, to be blunt - they take your money and ship that order right out. However, while speed is good, lately packing is almost to the extent of "Stuff it into a box with some bubble wrap and ship it out qucik" and seems to be more of a "quantity over quality" issue. Ease of the order and fast turn around aside if there are any sort of tech issues or merchindise that needs to be returned/replaced Computer Geeks is now putting these issues on the lowest priority, sometimes never bothering to reply at all. This is too bad because Computer Geeks was one of the last really good merchants left. I am done telling people to shop with them and done shopping with them myself. It is a sad day when I can walk into the local Walmart and hand over faulty merchindise and get a refund or store credit in less than 30 seconds from someone who may know nothing about computers, "no questions asked", yet a company that used to be run by - well "Computer Geeks", is now seemingly run by telemarketers whose only goal is to "sell, sell, sell" and to ignore any other issues.

As with other recent posters here, I too am a long time customer of geeks.com and I am having problems with them sending me the wrong items and poor packaging of items. They sent me the wrong enclosure on an order from last month. I have sent two emails with no response from their tech support. On my most recent order they sent me the wrong video card. I have to contact them now and it will take weeks to resolve - if I'm lucky.  
 
I will be starting the process of refuting the charges on my credit card.  
 
Also, be aware of their poor packaging. If you order a motherboard it may come in a big barely padded envelope, a box that is a little larger than the motherboard box with no padding or a big box with little padding. I have experienced all three situations in the past six months. I could go on but I guess that's enough for now.  
 
No more orders from me.

This review was modified by its author, mikerich2, on 5/14/09 5:11 PM.