I don't even know how I found out about Geeks.com, but I think somebody recommended it to me. I placed my first order in January 2002 and I have been delighted with their products ever since. I just placed my 55th order the other night. I tend to judge a business on whether I would shop there again. After seven years and 55 orders, it is safe to say that I judge Geeks.com pretty highly. I highly recommend them to everyone.
Ordered on 10/24/09, had it by 10/30/09 and in good shape. This is the normal, consistently good service of Geeks.com. Their prices are good, their website is well operated, and it is fairly easy to order from them. Thumbs up.
I have ordered from Geeks.com on 2 occasions. Shipping is a bit retarded but anything they told me they would give me, they have followed through with. I had a problem with a product that arrived broken and they shipped out a new one and did not ask me to return the old one. Are they perfect, probably not. But every time I try to contact them I get a prompt reply or a nice person over the phone eager to help. I would give them a 4 star rating only because of the odd shipping practices and to leave some room for disappointment in case I ever have an issue. They are a great retailer and I have purchased from them a total of 4 times, 2 through Amazon. I will surely do business with them again until/unless I have a problem and would highly recomment them to friends and family. I check their website DAILY. I think I may be addicted. And for good reason. They have great deals and great customer service
as of 10/23/09 I still have not received my order which was to be her on the 10/22 and finally showed receipt from FedEx on 10/22 which was the day it was estimated to be delivery and when I contacted Geeks they told me that that was wrong that it was in transit to Memphis, Tn. Why would a company send somethig all most to the east cost to get it to central kansas. This makes no sense to me at all. They told me that is how they ship things. Crazy and will probable not order form them again as I did not expect to have to wait 8 days to get items form the west coast. Why send it from the west coast to the east cost and back half way across the country(waist money I guess). Order number: W4540152
Ship date and time: 10/17/2009 at 9:39:00 am (PST)
Shipping Method: FedEx Ground
and this is from the email I got form Geeks on Mon 10/19/2009 10:04 AM. Why lie to customer if you are not going to ship for 5 or 6 days later. Not good business pratice. This is realy poor customer relations. Prices are good but order 2 weeks before you need it or you might be disapointed with the results. The charged me for it day after I ordered it so the had my money a week free. BAD DEAL
Signed
VERY UPSET PAST CUSTOMER
order received and was well worth the wait 4 thumbs us to Geeks.com
This review was modified by its author, sonnyhel, on
11/3/09 5:29 PM.
Reseller Reply
Posted
by
10/28/09 1:52 PM
According to our tracking records, your package did ship from our warehouse on 10/17/09. It arrived at the Federal Express sort facility in Memphis, TN on 10/22/09 and delivered to you on 10/24/09. All Federal Express Ground shipments normally take 5-7 business days to be delivered. This information is provided during the check out process on the Geeks.com website to help customers get an idea on shipping transit time. A shipping confirmation with the tracking number is also sent with every order.
Midwest orders are put on an Express truck from our location in Southern California and shipped to the main Federal Express sort facility in Memphis, TN. The estimated delivery date shown in the tracking represents when this package will reach Memphis. Once scanned at Memphis, the tracking will become updated. Federal Express was not able to track your package until it was scanned in Memphis, which again, usually takes 2-3 business days from when the order left our warehouse. Perhaps this is what caused you some confusion.
Geeks.com has been in business for over 13 years and we strive to give our customers a positive shopping experience. We want nothing more than your complete satisfaction and hope that this situation does not deter you from continuing to shop with us. My direct contact information is provided below if you have any further concerns.
Kristopher A.
760-726-7700 Ext. 1263
Kristopher@geeks.com
My order was filled promptly and in pefect condition. The prices at Geeks.com can't be beat or even matched locally. I order regularly from Tigerdirect because of their incredibly fast delivery, but Geeks in more than competive price-wise.
I have been meaning to write this for a few months. The way one of your Technicians has treated me has just been incredible. He has taken care of my issues & put together packages for me which has created hundreds of dollars in more sales for Geeks.com I know him as Fabian O.
He has put together another package for me today that I will be purchasing today & it is due to Fabian helping with what cards, cables & projectors I need to complete my project.
I needed to let someone know & thanks again Fabian!
I ordered a wall mount for my 26" LCD TV on Sept 29th and received it the next day. Unfortunately it did not fit (even tho it was rated for TVs up to 28"). I called customer service and they promptly sent me another model with no price increase (it was really $10 more). I was told that I did not have to return the other mount and my new one arrived the next day.
I have never received such great service in all of my on-line purchases. They will be the first place I look for future purchases. :)
