it looked like a good deal till they billed my debit card twice

I AM SO ROYALLY PISSED AT THIS COMPANY. THEY SOLD ME A COMPUTER WHICH HAD BEEN RECALLED BY THE MANUFACTURER & ONCE IT WAS REFURBISHED THEY SOLD IT TO ME WITH A 3 MONTH WARRANTY. NOW JUST AFTER 9-1/2 MONTHS THE COMPUTER DIES BECAUSE OF THE SAME THING THAT HAPPENED TO ALL THE OTHER "NON-REFURBISHED" COMPUTERS. SO I CALL THEM & THEY SAY THAT EVEN THOUGH THERE WAS A RECALL, THEY THOUGHT THAT THIS COMPUTER WAS FIXED BECAUSE IT WAS "REFURBISHED", AND NOW THE 3 MONTH WARRANTY IS OVER SO THERE'S NOTHING THEY CAN DO.  
 
HAD I KNOWN THAT THIS MODEL WAS RECALLED, I NEVER WOULD HAVE BOUGHT IT IN THE FIRST PLACE!!!!! THANKS FOR THE WARNING!!!  
 
AND GEE THANKS FOR THAT WHOLE 3 MONTH GUARANTEE!!!!  
 
HERE'S TO A CUSTOMER YOU JUST LOST!!!!!!  
 
And when the Company wrote that they addressed all issues, this is incorrect. I filed a complaint with the Better Business Bureau as follows:  
 
Please see the following website: http://en.community.dell.com/forums/t/19253544.aspx  
This website details the EXACT malfunction that my computer had. Therein, it states the following:  
The recall ended Jan 31, 2008.  
Dell™ will provide out of warranty coverage in North, Central and South America for OptiPlex™SX270(UFF), GX270, GX280 systems with failed motherboards due to expanding or leaking capacitors for 5 years from date of purchase, or until 31-January-2008, whichever comes first.  
 
Therefore, when Computer Geeks.com stated in their reply to you that " Geeks.com doesn’t sell “Recalled” products to its customer’s furthermore if we had mistakenly sold any recalled goods to our customers a letter would immediately be sent out from our company to those customers offering a sincere apology in addition offering them proper resolution to help get the matter at hand resolved" it is false as this website clearly states that there was a recall on this model, and I surely did not receive an apology of any sorts.  
 
Furthermore, when Geeks.com states " Why did Mr. X wait till November 2009 to contact our (RMA) Returns Department?" the answer is simple. 1. I am not a computer expert and was unaware of the recall on this model due to the overwhelming deficiencies that it possessed. 2. Because the computer did not manifest until November 2009 when I did call Geeks.com originally and was told that my warranty was up so too bad.  
 
In addition, when I called Dell, they informed me that Geeks.com did not even fill out the ownership transfer form so the computer is still registered in the name of the original purchaser from Dell, and Dell could be of no assistance to me. This also strikes me as negligent and incompetent on the part of Geeks.com.  
 
After all is said and done, it appears that Geeks.com sold me a computer that had KNOWN DEFECTS and still refuses to acknowledge their culpability in this matter. I do not believe that such business practices should go unnoticed nor be condoned.  

This review was modified by its author, madatgeeks, on 11/19/09 10:58 PM.

I ordered Kodak EasyShare through Geeks.com. I got prompt delivery & then nightmare started. Camera was defective, it was getting switched off every 5 minutes. I returned it and after a long delay I got the substitute. A different model without me knowing about it. I was never asked that they are going to send a different model all together. I would have been okay with it but there was no cable sent with this different model. I was not able to hook it up with computer. When I complained, I was sent an incompatible cable. When I complained again, I was told that I will get a replacement cable. I was waiting for the replacement & after few days I checked with customer service again. This time somebody else replied saying that they sent the correct cable last time. Nothing can be done. So a July 8th order is still unusable on 27th Oct. Terrible customer service. I am very disappointed and gave up on it. I have asked for a RMA number to return the unit. I am not sure if I will get my money back, I have to bear the shipping costs twice.  
Terrible experience. I won't recommend anyone to buy anything from Geeks.com  
 

This has got to be the worst online seller for delivery time. They sent an email on the 10th saying the order was shipped. It then turns out the order was shipped on the 15th. Why has this happened every time I've ordered from them? I am very unhappy with Geeks service, and don't believe I will do it again.  
 
After finally receiving my order which was ordered on 10-10-09. I opened the box, which by the way had no damage at all. And found a damaged box that my computer case which I ordered was in. Opened that box, and found a totally damaged computer case inside. It should have been caught, and put aside before even considering shipping it out. It was shipped back to Geeks for a refund of 29.07 in which Geeks stated they would give. The case was received by Geeks, and to this day 11-06-09 we have not received our refund. What part of there statement of being in business for 13 years, and wanting nothing but happy customers should people believe? All we see is a company that ships out damaged goods, and then steals the money due you in return. All I want is my refund. And Computer Geeks.com can go away as they are headed. Where is it Kristopher?  
11-19-09  
Thank you for my refund finally. It only took a month to get it. I will still say you are a company on it's way out because of problems like this. People need to be fired over there. And better people need to be hired to stop this from happening. And because of this ordeal I will never, ever, order from Geeks again. Good luck to all!

This review was modified by its author, RDSALES, on 11/19/09 6:09 PM.

returned a defective item, refund was never issued. it wasn't much money, but i guess they really need it. from the other reviews it seems this problem is typical.

This review was modified by its author, xomp, on 10/14/09 9:31 PM.

I bought a refurbished xbox 360 elite from Geeks.com. It showed up, looked great and worked fine for about a month before it got the RROD. I sent it back under their 90 day warranty, their policy required me to pay for the shipping. Three weeks later I got a replacement that looked very rough, made an awful noise, had a broken usb port, and the disc drawer wouldn't work half the time. I don't have the money to pay 30 dollars shipping to get it back to them for a replacement so I am just going to cut my losses and sell it on ebay as is.

I purchased DCP851-R -- 8.5 Philips DCP851 Widescreen Portable DVD player from geeks, unfortunately by the time i received the player i found its not working, so i asked for a exchange, they said they will exchange but i have to pay for shipping, then when i received my replacement piece i was really shocked to it, they actually sent a used which is really in dirty condition, when i called them they are saying that they will again replace .... this is the experience i had, when i asked for the refund they initially did not gave me full refund they told they had stocking fee ... so go through if you are buying from computer greek.

Where to even start with this company. I have been shopping with Geeks since 2003, mostly without any issues.  
I have spent the last 3 1/2 weeks trying to resolve 7 orders placed with them. I ordered a Power Mac G5 tower and a Netgear Wireless Router on 9/1/09. The router was received DOA first, and a replacement was sent. 2nd router would power on, but would drop the Wireless signal after about an hour. The only option they ever gave me was to return for store credit, otherwise I would be losing the $10 in shipping if I asked for a refund. Finally asked them to replace this with another model, which I had to speak to a manager in Customer Service to do, because it was "against their policy"  
The first Power Mac G5 optical drive was not working upon receipt. Called in and was told the would order a part from Apple. Worked with Eric and waited a week, and after no contact, called in and was told they couldn't find the drive, and wanted to swap it for a Samsung with half the speed, and no Dual-Layer writing capability. Told them no, and asked to send it back for a replacement.  
 
Second G5 was sent out a week later,(no, really!) and was DoA and wouldn't even boot. Called in to the manager (Rebecca) I spoke with before, and 5 business days later STILL had not called me back. I called in and asked her point blank why she hadn't returned my call and said "I must have *delegated* this to someone". Nice accountability...If you are not even going to dignify someone with a call back, why even give out your extension?  
 
Called my credit card company and got the chargeback on both purchases, and also told them to never approve ANY other charge from them as a vendor. (Permanent blacklist)  
 
I also filed formal complaint with BBB in San Diego County, which is the county that they are located in, and doing business in California.  
 
Take my advice and avoid this company at ALL COSTS! I wish I had. All in all I still have 3 packages in transit because of their complete defective merchandise and they are telling me if they don't receive them in 30 days, they are going to charge my card for them. What is that?, it was YOU who sent out the Fed Ex call tag on your account, with GROUND shipping and no insurance...not my problem that it takes 6 business days to get a package back to you from the East Coast.

This review was modified by its author, justno2geeks, on 9/24/09 10:37 AM.

This company has the worst customer service have ever encountered. I place an order for a Refurb Phillips 5.1 surround sound system on the 17th of Aug, 2009. The product was billed immediatly. I get a phone call on the 20th asking for the 800 number on the back of the card for verifacation. I give the lady the # She calls back about 2 hrs later talking about she cannot verify the card. This is the same card I use for all my online purchases and just got done placing an order with Newegg ( not 1 problem with that, in fact the order from them was shipped and delivered faster then it was even ordered on Geeks) I say ok what can we do, Im placed on hold, she comes back and ask's if I can make a 3 way phone call to my credit card issuer. Well I dont have 3 way so there was no way I could, plus its not my responsablity to do so. Then Im placed on hold again. Now we are working on an hr on the phone trying to get this verified, 3 days after the merchandise was ordered and billed. Also I was shipping this to a different address cause it was a gift, and with that being said it didnt make matters any easier. When she finally gets back on the phone she tells me that I need to contact my credit card company and add the address of where im sending the merchandise onto my credit card. I was not putting the other address on my credit card. I ask them to cancel my purchase. My order was cancelled immediatly. My money was not released from Geeks until the 24th. Today is the 26th and I still have not received my money back onto my credit card for this. I called my credit card company and they said it was on Geeks end. I will never do business with this company again and I will let evryone I know not to do business with them This was my 1st and last order.

My orders are being improperly charge sales tax. I live in Simi Valley, CA (Ventura County) where the sales tax rate is 8.25%. My order was charged 8.75%. You can verify this on the Board of Equalization website http://www.boe.ca.gov/pdf/pub71.pdf  
 
I expect my account to be credited properly.  
If we cannot resolve this, I will disputing this with Discovercard & it is questionable about my future business with your company. I expect to be treated fairly & not be overcharged. Thanks

This company has a very bad customer service, they never reply your e-mails at the proper time.  
Better to wait one or two weeks to find their improper answer to your request.  
 
They did not send reliable information about their product (rubbish pieces).  
 
When you contact them by phone you will find very tough and unhelpful persons.  
 
They intend to take your money and give you very bad things.  
 
I purchased a PC and LCD and I changed some parts in PC to work but the LCD failed to work and they told me they can not pay for shipping as it is my responsibility and they could not fix the LCD and they will send me a Credit memo (of course this credit memo does not work either)  
 
I sent them to make this credit memo work but they did not reply, you should send more than than 10000000 time to get answered with a respose that may be incorrect  
 
Do not try to go to their website

This review was modified by its author, kelokely, on 8/10/09 11:26 PM.

I purchased a Refurbished Logitech Harmony 1000. It was DOA and would not take a charge. I had to pay for shipping to return the item ($12) and then they were out of stock and couldn't provide me with a new product. Basically I spent $12 for nothing. Very unsatisfactory transaction.

This review was modified by its author, eddiejb, on 7/23/09 6:09 PM.

This is A TERRIBLE COMPANY! I ordered a bunch of products from them and when I received my "refurbished" keyboard and mouse set, they simply did not work. They were scuffed and looked like they were dug out of a garage sale. the keyboard did not function at all. It took them 2 weeks to respond to my emails (several emails) and when they did, the expected me to pay for the product to be shipped back to them for return, when the product was not tested nor did it work in the first place.  
They sell garbage. they are not trustworthy and they are rude on the phone.  
the analogy they gave me on the phone was: "well it's just like driving back to the store to return a product"  
I politely explained to the jacka$$ on the phone that in this case I would be driving to a post office and then paying to ship it back to them, so it's not the same.  
 
so go ahead, venture out and waste your money , time and raise your stress with geeks.com

After reading the numerous complaints over poor customer service and used, defective, and non working items I quickly cancelled my order with Computer Geeks. I ordered an aluminum case but decided to listen to the recurring complaints on Amazon.com and other sites. I feel like I dodged a bullet. The order was less than $20.00 but the heartache and drama I saved myself is simply priceless. Buyers beware, if it quacks like a duck, walks like a duck, IT'S A DUCK!!!!!

This review was modified by its author, schoolingem, on 7/18/09 7:21 PM.

They had a recent sale on an "open box" Xbox360 Arcade system, but even though this item was marked as "open box" it also clearly said that it is "new" in an item description. What I have actually received was far from "new" - the box was heavily worn out, there was some dirt/grime on the front plate of the Xbox itself as well as on the controller, and controller itself was physically damaged (plastic deformation on the edge of the "ring" around the d-pad). Plus it was a different version of Arcade system - the one that was advertised on Geek's site includes 6 free games but the one that I actually received only includes 5 games(I don't really care about these free games, it just really shows the kind of quality control that Geeks.com has). So far the company haven't responded to any e-mails I've send to them, I'll see if I can actually reach someone over the phone on Monday and return this crap back to them...  
 
Last edit: They finally decided to allow me to return the item, however I would only get an "In House Credit" and they will not cover the shipping charges. Since I do not plan to purchase anything there again (why bother? there's a very high probability that I would receive used crap again) and more importantly I do not believe that I should pay any single $0.01 for their own mistake I will contact my credit card issuer to dispute the charge for this crap.

This review was modified by its author, qazrfv256, on 7/21/09 6:22 PM.