Well I had ordered some Ram directly from Crucial and one stick from a company, that charged me more and just ordered it from crucial and had crucial ship it to me in the company's name. Well this stick and another one died on me, well actually burnt up as I was putting them into a computer. I was put on tech support and waited an astonishing, I timed it, 13 seconds. 13 seconds to actually talk to someone, that has to be a record. The amazing thing was they addressed me by name without me telling anyone any information whatsoever, that was freaky, but they just use caller id on my phone number. Already had all of my info pulled up for me and issued an RMA number right on the spot, the woman sent out new Ram over the phone without me even having to ship it back to them before they ship it to me. I returned the sticks later the next next day and when I got back from UPS, my new Ram was waiting for me and ready to be used. Awesome service, will definitley order from them again.