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Store Rating and Reviews Techonweb

Homepage: http://www.techonweb.com
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.71 / 10
Six-Month Reviews: 31
Lifetime Reviews: 907

   


Lifetime Rating: 9.19 / 10
All Stores Avg.: 7.71
7.66 Pricing of Products and Services
7.58 Likelihood of Future Purchases
9.08 Shipping and Packaging
6.53 Customer Service
5.00 Return or Replacement
Show Reviews Read all 907 reviews below.
  
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iPods and Other MP3 Players
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PC Laptops
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Camera Lenses
Lenses
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Amazon
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
16837 Addison Road  
Suite 300  
Addison, Texas 75001
customer support email:
care@techonweb.com
phone:
800-456-5000
customer support:
972-233-0045
business hours (est):
9:00am - 6:00pm Mon-Fri  
closed Sat and Sun

FAX: 972-233-0024


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 Techonweb Customer Reviews
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Neither Satisfied nor Dissatisfied
Reviewer: RDRoberts (5)
Click Here to See the Profile for RDRoberts

7/19/08 7:51 AM
Here is my story, you decide,  
 
27 May 2008 ordered Antec P190 computer case and specified payment by personsal check. Item in stock.  
 
02 Jun 2008 my check cleared the bank. Went to web site to check order status. "Temp out". No problem, still collecting components for new build.  
 
20 Jun 2008 sent e-mail to Techonweb. I was getting a little concerned as various other site had dropped Antec P190 from inventory. Antec site did not list case as discontinued, but I was beginning to wonder. Received prompt reply from Chris saying ETA of case 09 Jul 2008.  
 
27 Jun 2008 cancelled order.  
 
16 Jul 2008 e-mailed Chris at Techonweb asking as to when I might expect refund, and as an aside, Antec case no longer listed on their site.  
 
18 Jul 2008 having not received reply (OK, Chris might be on vacation) sent another e-mail with same question to customer care department.  
 
18 Jul 2008 received e-mail from Chris saying he was not aware of my cancellation but that the check would be in the mail shortly.  
 
Will repost if check takes more than a week to arrive.  

Very Satisfied
Reviewer: lee libman (1)
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7/17/08 8:18 PM
website easy to navigate  
best price by far  
ordered 7/4 received 7/7  
Covered all the bases

Very Satisfied
Reviewer: uncledok (1)
Click Here to See the Profile for uncledok

7/11/08 1:24 PM
bought and paid for product using paypal at 4pm  
monday, product was delivered before noon the next day using fedex ground, was using product less than 20hrs after paying for it, AWESOME

Somewhat Satisfied
Reviewer: bweybrecht (1)
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7/6/08 3:09 PM
Item was received in a few days. No problems with the product. The only issue I had with them is related to their acceptance of credit cards. I always use Single use credit cards when purchasing online (B.O.A. Shopsafe, Discover deskshop). When you place an order, they do a pre-approval of the card. When they get ready to ship the order, they charge the card for the full amount. The problem is that their pre-approval uses a different merchant name/ID than the actual sale. The pre-approval name used said PAYPAL, the actual order used Tech on Web. Not sure why the different merchant names, but the rep that called to tell me "your credit card is no good" wasn't exactly polite when I asked if they might have used a different merchant name for the pre-auth. I would have let it go, but they sent me a link asking me to do a review of them, and never bothered to call me to discuss what happened during the order process as I had requested.

Somewhat Satisfied
Reviewer: bocoop (1)
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6/25/08 2:07 PM
I had originally thought this was an Asus eee PC 4G, not the 4G Surf because the description was not obvious enough (ASUS COMPUTER INTL - EEE 4G PUR WHT NB 7W-512MB 4GB FL WLS LNX SRF). As you can see there is an SRF at the end to indicate Surf. Even though it does not have a webcam or the longer lasting battery, it is still a good deal. The keyboard is smaller than other laptops, and the screen is tiny, but I still like it for its compact size and nice performance. I can easily carry this around anywhere and have it when I need it. It can even be connected to external monitor/keyboard/mouse. The pre-installed Linux has a user-friendly interface and some useful applications. I would like to see more programs available from the install menu in the future. All in all, it is a cute, cheap, and handy PC.  
The package was shipped out very quickly and arrived around the next day.

Very Satisfied
Reviewer: SwingCorey (1)
Click Here to See the Profile for SwingCorey

6/10/08 8:24 AM
This was my second time ordering desktop memory from TechOnWeb. Each time, I have been impressed with the quality of product, the speed and quality of shipping, and the price (especially with rebated offered directly from HP).  
 
Will definitely shop with them again.

Very Satisfied
Reviewer: dpolage (1)
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6/4/08 8:40 AM
Recieved the order in timely fashion. Item received was exactly as described. Would buy from them again.

Very Satisfied
Reviewer: blackswan (1)
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5/6/08 8:08 AM
I have just had one of the most pleasant shopping experience with them, a team of pro - top products, perfect communication, marketing, shipping times and price. I really save them as No.1 favorite for online business with USA. 5*

Very Satisfied
Reviewer: techracer (1)
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5/5/08 11:13 AM
Perfect transaction. Couldn't be happier.

Very Satisfied
Reviewer: cdeen2000 (1)
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5/3/08 10:06 AM
Their website is very easy to use, and placing an order was a snap! The printer I received is exactly as described, and works perfectly!! I ordered the printer on April 26th and received it on May 1st. Very Fast shipping!! I would HIGHLY RECOMMEND this seller!! Thank you TechonWeb for a very smooth sale!!

Very Satisfied
Reviewer: Attritor27 (8)
User Rating: 
Click Here to See the Profile for Attritor27

5/1/08 9:14 AM
My experience with Techonweb was excellent. They had the best price on a Sony Vaio laptop, shipping was free, shipping was fast, and the laptop arrived exactly as described. E-mail notifications for order confirmation and tracking numbers were also sent promptly. I would definitely purchase from Techonweb again.

Very Satisfied
Reviewer: alanme44 (2)
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4/21/08 10:46 AM
Easy from start to finish. Item received faster than expected without any problems.

This review was modified by its author, alanme44, on 4/28/08 2:46 PM.

Very Dissatisfied
Reviewer: Gabby24hrs (1)
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4/16/08 10:20 AM
I ordered a Epson Perfection V700 Photo Flatbed Scanner. The shipment was superfast but it did not work. Our IT worked for three hours trying to solve the problem with no luck. Called TechonWeb and they said they would not exchange the brandnew printer! It has never been used because IT DOES NOT WORK! They told us to contact Epson.

Very Satisfied
Reviewer: limer (6)
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4/15/08 10:53 PM
I'd never used techonweb until this order and I pleased with the transaction. I found the lowest price throug