I ordered a custom system from ECS. My experience with them was very friendly and helpful. I have dealt with them many, many times in the past and have always been extremely satisfied. Their prices are always the best in town, no matter what it is I'm looking for. I always recieve my products in 1 to 2 days if they have to be ordered. I recommend this store to anyone looking for an excellent experiance and excellent prices.

Great customer service, excellent product! No problems at this point in time.

A+ customer service! This is the 2nd PC I have bought from them.  
Todd has gone above and beyond in customer service.  
Personally I would not deal with any other PC company!

This review was modified by its author, mscimemi, on 4/26/06 6:48 PM.

This was my first order from Envision. I've dealt with a lot of resellers and not one of them comes close to the level of service these people provide. I intend to purchase from them on a regular basis.

I first e-mailed Todd Keller early-mid Oct. '04, asking him to at least *please* direct me to the correct e-mail address if I'd sent my questions to the wrong one, that's how accustomed I am to the big companies ignoring me- and hey, I got questions to ask before forking over 3k+  
 
Well, amazingly he answered the next day, and replied to all of the over 20 e-mails I sent, usually within the hour if I wrote before business closed for the day.  
 
My only regret throughout the "pre-order phase" was telling Mr. Keller when I was expecting the money to be available- it ended up being delayed an entire week, and I felt bad for that.  
 
When I went to send an e-mail to him explaining the hold up, I was quite shocked to recieve a message from him as mine went out: "Haven't heard from you in a while. Just checking in to see how things are going."  
 
No sales pressure, just checking in with me- wow, I matter with him.  
Unheard from the big companies in my experience.  
 
 
I only had a few small problems after set up, one being a vibration from the case.  
Right away he offered to send foam to dampen the noise if removing and replacing the cover didn't stop it, but that did the trick.  
Then there was the wireless network, dropping regularly, and Todd immediately offered to send a different adapter if the problem couldn't be fixed, but I got it worked out.  
 
Point is: if you have a problem, he'll do whatever is needed to correct it.  
 
 
Now let me tell you why I wish I could give an even higher rating to Envision:  
 
#1). Todd got me the monitor I wanted, which he doesn't normally offer, but he got it anyway. And he got it in black, the color I wanted.  
 
#2). He also found the Lian-Li case I chose in black, rather than the plain aluminum.  
 
#3). He special ordered the speakers I wanted.  
 
#4). He special ordered the motherboard that best suit my needs- and then discounted the processor because of its extra expense.  
 
#5). A special mark for honesty: I was wrongly told by the sales rep. of another company that for a home network, I required a wireless router plus 1 wireless adapter per computer.  
When I explained to Todd what I thought I needed, he corrected the error, and saved me $75, since one computer can plug right into the router if its near enough (and it was, in my case).  
He could've made money off me on that, and I'd've been none the wiser...  
 
#6). Gave me Arctic Silver at no charge.  
 
#7). He waived the shipping fee, and while this could be a two page explanation, I'll just say that by doing so, he allowed me to stay within my budget- hugely appreciated.  
 
#8). I wasn’t happy at first when he told me the video card I ordered would arrive uninstalled (instead put in its own box, and that within a larger box of the shipment). However, as I read on I realized this was because he judged it too heavy, and therefore more likely to come loose during shipping, where it would damage the other components within the case.  
Now that is concern for the customer at work.  
A bigger company would never consider this- or if they did, just assume that if something goes wrong the warranty coverage will suffice. While any damage would be covered, it means the customer is spending more days waiting instead of enjoying his purchase.  
 
 
Final word: what Todd & ECS gives you is true service.  
What I'm used to is, an attitude from the company that I should be grateful for a chance to sign their paychecks, where I must fight for what they promised.  
Todd does not come across that way, rather makes dealing with him a joy and a much less frustrating experience than I've *ever* had in 10 years in the computer industry.  
 
Top notch, he has earned the reviews you see here- its not “too good to be true”.  
 
Update: 3/21/05  
 
I steered my grandmother to ECS after my experience, and she was given the same great service that I had been.  
 
The only problem encountered was a missing power cord in the shipment (!).  
Accidents happen, but the good side was Todd immediately sent the part, which arrived in 2 days (and borrowing one in the mean time was simple).  
 
That's compared to other companies I've dealt with who might play around for a week or longer fixing their mistakes; so, even when something goes wrong, he's quick to make it right.  
 
Still recommended.

This review was modified by its author, Taurus212, on 3/21/05 6:30 PM.

The Tale Of Two Cities  
(Chronologically - Tucker, GA and Salina, KS)  
 
I admit that I am a tough customer. I’m very explicit about the components specified in my PC purchases and demanding about the perfection of the build.  
 
Tucker, GA:  
I set out to find a company to build a new PC for me. I searched for a company with good ratings. My initial choice (which turned out to be a bad choice) was Monarch Computer in Tucker, GA. I was impressed with their web site and their variety of component selection. I created a sizable spreadsheet of every single component of a fairly complex power-user’s computer. In the spreadsheet I included the mfr’s names, mfr’s part #’s and Monarchs part #’s and prices. I also included a drawing to specify exactly where each component was to be installed. The demanding spec was further extended by the requirement that the specified case have its feet removed and replaced by casters and a steel plate added to the bottom of the aluminum case to give the case added rigidity.  
 
I called Monarch, talked with their salesman (Greg), and emailed him my spreadsheet. He was very, very impressed with my thoroughness, told me I had practically done all his work for him, and promised me a prompt quote in return. (He also requested that I post a favorable rating on RESELLERRATINGS.COM, which would have been fraudulent on my part since I hadn’t purchased anything yet or been able to attest to what I would have been posting.) Many phone calls, many excuses, and many weeks went by without my ever getting a quote. Out of my frustration, I talked with their receptionist and asked her if she knew why I wasn’t getting a quote. I offered to take my business elsewhere when she suggested I transfer my effort to a different salesman (Chris) - I did. Chris sounded eager to make the sale, while also sounding inexperienced. For starters, he had to ask, “What are casters?”  
 
Within a reasonable time, Chris got me a preliminary quote pending final pricing of the caster modification. Again, time began to accumulate. I placed a follow-up call again but discovered the sales staff was in a meeting, but their boss (I assume their owner) answered the phone. He explained that he had just left his office and was on his way to the meeting. He took all the information from me and said the caster matter needed to be reviewed by their technicians who would be doing the build. After that, they would get back with me. After a couple more WEEKS of waiting for a reply, I gave up.  
 
Salina, KS  
I looked for a new company and found Envision Computer Solutions. I talked with the salesman (Todd) about my specification, my spreadsheet, and my being a tough customer. He asked that I email the spreadsheet. After seeing the spreadsheet he advised that, while he stocked many of the components specified, he did not stock all the brands and part numbers in my spec. But, that would not deter the sale. He would simply special order what I specified.  
 
After some discussion about casters and the steel plate, he sent me a final quote. The quoting process took only a day and a half. In his quote he specified a cost for the steel plate and caster modification, which I thought was too low. I called him and asked him to double the price to be completely fair. When the order was completed and shipped, I called and asked questions about the case modifications. I discovered that Todd personally went to a hardware store during his weekend, and, with his own money, purchased the steel plate and casters. Then, upon returning to work the following week, this farm boy made the case modifications himself. Now that’s personal service – far, far above and beyond the call of duty. I nearly cried when I found out all that he had done on my behalf!  
 
I couldn’t be more please or make a higher recommendation than a purchase with Envision.  
 
Regards,  
R. Reynolds

There's only a few companies that truly offer A service and support.  
 
Envision is one of those companies. I have purchased 2 systems from Envision, and plan on buying more.  
 
I have recommended it to my friends and they've bought as well.  
 
What else can you say - they offer superior support. They answer phones promptly and the guys who actually put the system together take the call and are there to answer questions.  
 
I would never buy from the big guys again.

This review was modified by its author, nickroberts1, on 4/26/06 12:30 PM.

I ordered a custom built computer on the 16th of December. It arrived just a few days later. The case/side cover was dented like it had been struck with something. Perhaps it happened during shipping.  
 
I contacted the company by Email. I received a prompt response. Envision is sending me a replacement part.  
 
I am very satisifed with their quick response and service. This should be a lesson to anyone. Before buying a computer, try calling the tech support line. If you don't speak to a human within a few minutes, buy somewhere else.  
 
Thank you Envision.

I was really pleased with the level of service from this company. I bought a PC from them 2 years ago with waranty which was 40$ for 3 years. Recently my mother board fried my processor and I calimed it to the company. They immediately gave me RMA and I send the PC the them. THey fixed everything for free. Motherboard and CPU I have now is even more advanced that the one I purchaised and they gave it for me for free. The service is really avesome and I will definately recommend it to everybody.

I have just bought a new computer from Envision and the whole process was flawless. I had a few questions that I emailed to their tech support before the purchase, and they were answered very promptly and intelligently by Todd. After I had customized the computer to fullfill my gamer needs, I placed my order over the phone without any problems.  
 
I received the computer when they said I would (about a week later) in perfect condition. FedEX did a good job of NOT playing kickball with my computer, and when I unwrapped it I was surprised and delighted by how well it was packaged. It looks pretty sweet, and on the first try it booted right up. I was blown away by how fast the computer was.  
 
Well anyway, I've had the computer for a few days now and I am VERY happy with it. Everything has worked like a charm, and though I haven't had to make use of Envision's vaunted tech support, I'm sure it will be great if I need it.  
 
I just can't say enough about these guys at Envision Computer Solutions and I'm a happy customer right now. They can count on me as a repeat customer :)

A Most Remarkable Company!  
 
It’s been six years since I’ve bought a computer, and because I don’t make such a large purchase very often, I wanted to be sure I did it right. I didn’t want to buy from the big corporations because I prefer to establish a more personal aspect to business relationships. I shopped around for several months, and I wanted a well-built computer with all the components I needed and still fit it all in my budget. After looking at companies like ABS, Velocity Micro, etc., I found Envision on this site and was impressed with the great comments and high customer satisfaction rating. After preliminary configurations on the Envision website, I decided to drive to their shop in Salina, KS, only an hour and fifteen minutes away. I’m so glad I did!  
 
The shop is cozy and welcoming, with a friendly, incredibly knowledgeable staff. Todd Keller helped me with the system configuration. He went out of his way to get me exactly what I wanted, with nothing I didn’t really need, and all (including sales tax since I live in Kansas) just under my budget! A similarly configured machine from Dell or Gateway would have been hundreds of dollars more. (P4 2.8 Ghz, 1gig of RAM, ATI 9600 video card, 17 in. ViewSonic flat panel monitor, Sony multi-format DVD burner, a separate DVD player and a gorgeous Chen Ming case in deep purple with a clear side panel and ultra-violet cold-cathode light). She was ready in less than a week. She’s sleek, super-fast, beautifully made, runs flawlessly and looks awesome!  
 
The true test of a company however, is service, both during and after the sale. Todd and his staff excel in this area. They really know what it means to give customers peace of mind. They obviously take tremendous pride in their work, and will do everything in their power to make things right when issues arise. When I got home, I found that the video card had come unseated during the ride. The phone was answered promptly, and the issue was resolved swiftly, with complete graciousness. Todd even e-mailed me a day later to see how things were going. That’s amazing service!  
 
I recommend Envision Computer Solutions with the highest rating. They are a superlative company. As far as I’m concerned, I’ll be their customer for life. If you live anywhere in Kansas it is truly worth the drive to Salina to work with these guys. If you live anywhere else in the USA, buy from them. You’ll be thrilled you did!  
 
University professor and computer lover!  

Great as usual, fast shipping, great customer service, thanks Todd.

This review was modified by its author, Zane, on 7/31/04 12:50 PM.