Below is a summary of my experience with Hypersonic. Since getting my order in December of last year, the laptop has never worked right, nor has repeated attempts under warranty repair been able to fix it. After the last few times of having to call repeatedly to get the support department to follow through on their promises of sending a return lable, I called into customer service requesting a refund or credit toward different machine. I was told the only thing they could do for me is bring it in under warranty for repair. I mentioned I was considering filing in small claims court to which I was told per the Terms and Conditions on their website, I would have to file in New York. (Odd since I can't find those terms on their website nor did I agree to them when I ordered over the phone) After yet another attempt to send it in for more repair attempts yielded the support department "forgetting" to send me a return label again, I have filed disputement of charge paperwork with my credit card company for defective merchandise. In my opinion any company claiming to be customer orientated would realize that merchandise that was purchased 7 months ago that still isn't working and has never worked correctly calls for something more then just honoring the warranty.  
 
 
11-04-05 Initial Order Placed – Charge of $2162.00. 3 year warranty unavailable as it is a new model of laptop  
11-19-05 Missed estimated shipping date; email inquiry as to new estimate  
11-22-05 No response to email inquiry. Email inquiry resent.  
11-XX-05 Called in inquiry, given new estimated ship date. Estimated ship date missed again.  
11-30-05 Email received stating new confirmed ship date of 12-05  
12-05-05 Order shipped  
12-07-05 Order received  
12-07-05 “White screen lockup” occurs within 5 mins of use  
12-09-05 Problem reported to Hypersonic via email  
12-11-05 Email reply received requesting more information about problem  
12-30-05 Email sent with more details and observations from previous weeks  
01-04-06 Email reply received requesting more information about problem  
01-31-06 Email sent with more details and observations from previous weeks, problem is very random and hard to track down. Request repair ticket.  
02-02-06 Email reply received requesting more details. Repair ticket not issued, nor denied.  
02-02-06 Email sent with more details. Restate request for repair ticket.  
02-08-06 Return ticket issued (13731), detailed instructions for return given along with pre-paid UPS 2-day label  
02-27-06 Email inquiry as to status of repair, no response  
03-15-06 Email inquiry as to status of repair, no response  
03-XX-06 Called in inquiry, awaiting replacement touchpad, given estimated ship date  
03-20-06 Email received, repair complete, shipped back  
03-22-06 Receive laptop. Within 24 hours it has same “White screen lockup as before”  
03-XX-06 Call in support ticket, download updated display drivers, supply more details, request repair ticket.  
04-07-06 Call in support, supply more details. Request to return again for repairs. Agreed to bring laptop back, will email repair ticket and UPS label  
04-10-06 Call again to request repair ticket and UPS label  
04-10-06 Repair ticket issued (14172)  
04-18-06 Shipped back for 2nd time  
04-XX-06 Notice AX2 laptop no longer being sold by Hypersonic  
05-11-06 Email received stating repair complete, shipped back  
05-14-06 Receive return, Power cord not included in return  
05-15-06 Call in customer service, request power cord return  
05-16-06 Receive power cord  
05-16-06 No listing of repairs done, problem occurs within 1 hour of using system.  
05-30-06 Call in customer service requesting refund or credit toward different system. Only warranty service available. Technical support mentions only repair done previous time was moving cables around. Offer to replace motherboard. Promise to send repair ticket and UPS label.  
06-01-06 Repair ticket never received, decision to pursue other means of refund (credit card dispute / legal action)

This review was modified by its author, cnurnberg, on 6/4/06 3:26 PM.

Ordered computer on 3/24/06. Expected ship date has come and gone 3 times, each time getting pushed back by at least 3 days. No explanation offered. Put in a call to them and was treated like a jerk. Told it was taking longer than expected and would ship at the end of last week which obviously it did not. Sales people are great, once they get your money everything changes. Was told they would give me a hat and t-shirt for my trouble after ordering a $6750 computer. Waited for 6 weeks. They are going to try to pacify me with $20 worth of crap. Will call again monday morning and most likely cancel the order. Then order from Falcon Northwest. If they will not refund will dispute charge through credit card company. Hope their machines are better than their business practices, wouldn't stand to reason though.

22NOV2005 order was delayed and advertised components were not actually available. Laptop arrived in good condition and has no dead pixels. Found out that some of the built in memory card readers didn't work. Had used two of the slots and they worked fine, but CF card slot refused to recognize the card. Card worked fine in another card reader. I also had two episodes where the machine wouldn't start although the power indicator lights were in the green. The Lightscribe DVD burner also would not recognize the Lightscribe disk. It played DVDs and burned DVDs just fine, but wouldn't work when I tried to get it to recognize the Lightscribe disk. Even though the system had a Lightscribe icon on the desktop when I first received it, the software wasn't there. I could never get it to work. 30JAN2006 laptop just died right in the middle of editing home video. Never booted again, and the only indication it was getting power was the indicator lights. Emailed tech support and it took them three days to reply. They sent me several suggestions for a fix, but nothing worked. It then took them until 07FEB2006 to respond with a repair ticket number. Had to pay to insure it and mail it back since I wasn't located at home (I am at an APO). Wasn't able to send it until 27MAR2006. Mailed it and insured it at a cost of $53. 29MAR2006 Emailed Hypersonic with the insured mail number and other details about the problems with the laptop. Didn't get a reply until 04APR2006, and that was to tell me to send inquiries about my laptop to the repair department. 05APR2006 I sent an email to the repair department telling them about the problems with my laptop and informing them of the insured mail number. 20APR2006, had heard nothing so I emailed the repair department and cc the customer service department. Received a reply on 25APR2006, from customer service, that my email would be forwarded to the repair department. Never received a reply from the repair department. 01MAY2006 received an email from Hypersonic advising me to choose between them shipping it free to Texas, or me paying to ship it overseas. They had my computer the whole time and never acknowledged it. Sent them a detailed email outlining what had happened up to and during the time it died. Also included the information about the card reader and Lightscribe drive. Repair department never replied to my emails even though I was told to address all emails to the repair department. Never told what they did to repair my laptop, or if all of the issues I emailed them about were addressed. Don't believe they actually tested every aspect of the machine's operation before shipping it to me in November 2005. Hypersonic's responses to me during the order process and later when problems arose were either excuses, or even worse, no reply at all. 02JUN2006, repairs were to replace the motherboard. TV tuner never worked after repairs and it turned out that DVD burner was not a Lightscribe. Bought Lightscribe and the invoice says Lightscribe, but they pulled a bait and switch. Disaster Recovery disk they gave me was corrupt, and loaded corrupt files on my machine, so now it won't boot at all, and gives me messages about corrupt files when I try to re-install Windows. Informed Hypersonic that I was making a complaint with the Better Business Bureau and they broke off contact with me. My emails have been ignored for the last ten days. I filed a BBB complaint on 01JUN2006. The only way to describe the way they treat customers is "Horrible". On 19SEP2006, the motherboard crashed again. I have owned it now for ten months, and it has been operational for about half that time. My laptop will not boot and the lights just blink when I press the power button. It is identical to the previous time the motherboard quit on me. I emailed tech support, then waited. At the end of the day on September 20th I emailed them again. I got a reply that they needed to "look into the matter a little more closely". On September 25th got another email from them telling me to move the memory modules around and suggesting "fixes" that I believe are time wasting delays that they use to put customers off in hopes that the warranty runs out. I sent them an email expressing this opinion, and they haven't replied. When Hypersonic ignored my emails before, I was given the excuse that the tech who received my email went on sick leave. I reported Hypersonic to the BBB, and after three months of trying to get Hypersonic to respond, the BBB reported to me that Hypersonic ignored their inquiries, and refused to respond to my complaint. I understand that Hypersonic isn't a member of the BBB, and I can now see why. I just shelled out $63 to insure and mail my laptop back for repairs again. 08NOV2006 received my laptop back. I have no idea what they did to repair it because they didn't put a list of repairs in with it. They never acknowledged receiving it or notified me they were mailing it back. Anyone who buys from them after reading this cannot say they were not warned.

This review was modified by its author, x71p, on 11/8/06 6:23 AM.

I purchased a Aviator CX5 9700 with a 3 year warranty in August of 2004, and until this past December, I had no problems with the system. However, in early December, the computer suddenly stopped working, and was unable to load windows. Through tech support, this was determined to be a motherboard problem and that I'd have to send in the system to have it fixed. I was told it would take about two weeks, but it took a month supposedly due to waiting on a new motherboard to be shipped to them.  
 
When I received the laptop it had a new problem; several keys on the right hand side of the keyboard did not function. I spoke to tech support again, and was told that I would be sent a new keyboard that I could install myself. But before it could arrive, the motherboard once again gave out. This second problem with the motherboard occurred less than two weeks after its initial fix.  
 
At this point, I was frustrated, as classes had started up and not having a computer was difficult. I spoke to the head of Customer Service several times and, with much work, was able to get them to pay for overnight shipping. The only way to get them to listen was to involve my father, as they would not take the problem seriously when I spoke with them. A lengthy e-mail about the poor customer service received a short reply that did not even address any of issues.  
 
In a few days I got it back-the motherboard was fixed, but the keyboard wasn’t. I called in and was told that they *thought* they replaced the keyboard, and I'd be called back that afternoon with a description of what had been done to it. That was Monday, and I was never called back. Friday, when I called the head of customer service to ask what was going on, I was told that it had been replaced, and they'd send out a new one for me to put in, as that may fix it. No reason for not calling me back, let alone an apology  
 
Once again, before the keyboard arrived the laptop broke. The touchpad suddenly stopped working, and 30 minutes of tech support couldn’t fix it. I spoke to the head of customer service once again, who asked "Hasn't your warranty run out yet?" and told me that I could only send in the computer again. I spoke to the head of technical support, who is the only person I've spoken to in the past months that was polite and took the situation seriously. I sent the computer out overnight again, and they offered to upgrade my hard drive or RAM for free. While I appreciate the gesture, I wish that it had been fixed the first time.  
 
The person who responded to me below is same woman who is the head of customer service. I called her about the offer to reimburse me for shipping and she said that the charge I got was due to packaging, which they don’t cover, and that I should “stop living in the past” and leave them alone about it.  
 
I got back the computer that third time and within a week it broke. When I called in, I spoke to the head of tech support, and I was told that the problem was due to the two new sticks of ram they put in. When they looked at it, the motherboard was also causing it to crash.  
 
I get it back, once again lied to about overnight shipping, and within a week, the motherboard broke for a 4th time.  
 
Thankfully, I had contacted the Better Business Bureau. So, I received an EDL70 Notebook, which contained several upgrades. Though I was once again lied to about overnighting it, I finally received the working machine this last Monday, April 3rd.  
 
However, they forgot to send me the charger. So, I called in and spoke to the head of customer service about the mishap: her reply was that they had a sheet checked off that said the charger was included, so it must be there.  
 
Also, She said that this review and the BBB were making her look bad, and unless they “disappear” she won’t help me. She then said that I was lying, and had actually received it, and wanted to cheat them out of a 2nd charger  
 
Later that day she a she agreed that they had most likely made a mistake, but if she were admit to her superiors it would make them look bad. She said that she “couldn’t throw her weight around like that” To get a new charger I’d have to pay $120  
 
The reason I paid is that I realize what the priorities are at Hypersonic. They couldn’t care less about getting a machine working or fixing problems. A look at their rating on this site for the past 6 months makes that clear.  
 
To have the head of customer service admit that she knows that her company is in the wrong but just doesn’t feel like doing anything about it is ridiculous. That’s the complete opposite of what customer service is. I don’t understand how they can’t see that the easiest way to get a good reputation is to have good customer service.  
 
Ordering from this company was easily the worst decision I've made in regard to purchasing computers, and I don't want anyone else to make the same mistake. They're clearly unequipped to handle hardware issues and have no regard or respect for customers.

This review was modified by its author, tlotito, on 4/7/06 5:39 PM.

I purchased a GX7 from hypersonic. It was not delivered to me on time but when I asked why I was informed that they had found a problem with the speakers and were replacing one. This made me happy I went with hypersonic because they were showing attention to detail.  
 
When I did receive my laptop within 20 minutes I found that the network card didn't work and they had installed a standard 3ghz processor when I had paid for a 3ghz extreme edition! There was an $800 dollar gap bewteen the two at the time. Had I not checked this or not known how, hypersonic would have $800 of my money for no reason.  
 
I sent it back in after just receiveing it to have the mother board replaced to correct the NIC issue and the correct processor installed. Hypersonic included a gift in the form of a mouse valued at around $30 in am attempt to make up for sending me faulty and incorrect hardware.  
 
Next the power brick died, which they replaced after that the LCD and converter for the LCD had to be replaced, then the power brick died again and at this point the laptop went out of warrenty. Shortly after the power brick died AGAIN! Which even after explaining to the sales person at hypersonic that there must be some problem because the last brick only lasted me 3 months, she simply asked if I wanted to buy another for $100 which I had no choice.  
 
2 nights ago I booted it up, walked away for 15 minutes and then found that it was locked up. I shut it down and tried to turn it back on and the machine will not boot. The screen displays nothing, I tried booting with no battery, no hard drive, one memmory stick, then the other, then in different slots, nothing. Based on my readings from this same thing happening to others in forums, the motherboard is dead.  
 
As I am a college student and spent most of my money allocated to my PC needs to purchase this laptop, I cannot afford to replace the expensive mother board (again). So my investment is now nothing but a $4000 paper weight. Even if I had the money it seems it would just be a matter of time before the mother board would need to be replaced again. (Note this laptop was always hooked up to surge protectors, dust cleaned monthly, and was transported in a hard Vanguard case.)  
 
Based on the facts:  
 
I have had nothing but problems with my hypersonic product since they day I recieived it.  
 
Their advertised 72-hour burn-in process somehow missed the fact the the network card never worked to begin with and the correct processor was not even installed.  
 
It was back in for service before I even got software installed on it.  
 
It had to be sent back numerous times after that.  
 
It is now dead and a waste of a large sum of money.  
 
I can only say that I do not recommend anyone purchase product from this company.  
 
Edit: In response to Hypersonic's comments. My point is, I do not have the money to repair this laptop again, I shouldn't have too. This is/was a top of the line peice of technology where one would expect quality parts for their dollar not have to pay again and again and again just to continue using it.  
 
I am not saying you didn't honor your warrenty or support your product. I am saying that in my opinion other shoppers should not buy from you because I have had nothing but trouble and am now out of computer because I was under the impression that my laptop was well tested and while expensive it would serve me well for years to come. That simply was not the case.  
 
I purchased a solution to my computing needs from your company because you advertised services such as burn-in period, this is a quote from your site "The burn-in process subjects the system to an extreme degree of stress by running multiple system intensive applications simultaneously for a 72-hour period. This process helps ensure that your system will work flawlessly out of the box and for years to come. In addition to the burn-in, every sub component of the system is individually tested for functionality and performance."  
 
Almost every sentence in that advertisiment was not the case for the laptop you sold me.

This review was modified by its author, Burncycle, on 2/3/06 1:07 PM.

The above is my order number. I don't have the paperwork (but the order number was easy to remember).

This was my second order from them and I'm completely dissatisfied! First, they sent me a faulty 3000 bux notebook! So I had to sent it back but for 1 and half months they haven't replied to my e-mails regarding the repair for my notebook! I finally received it back a week ago, they haven't done a jack on it! They haven't replied to my e-mails, and the notebook hasn't been fixed, TOTALLY AMATEURISH! THEY ARE NOT GOING TO GET MY BUSINESS EVER! I HOPE THEY GO OUT OF BUSINESS FOR ALL I CARE!!!!!

This review was modified by its author, chibi_conan, on 1/15/07 4:22 AM.

Like everyone else that has ever bought a hypersonic, shipping was pushed back a few times. I don't think that I have ever read of any one getting their system on time.  
 
The sytem worked as promised for quite a while. But, almost two months ago I started having a problem when I pressed anywhere in the center of the keypad. Whenever I did so, the screen would turn white. If I held down it stayed white. So they sent me a return label to send it back. They had it shipped ground which was going to take a week just to get there from the west coast!  
 
After the first week I called and tried to get answers. The tech was always "out to lunch" or "not available at the moment". This was the same no matter when I called. Hypersonic was EXTREMELY SLOW to return emails if they did at all. And often they wouldn't even have answers to my questions.  
 
After 3 weeks in the shop they promise me that it will be sent back next day air. When I eventually get the tracking info. they had sent it UPS ground...again. So I was without the computer for 5 weeks total. And guess what? The problem still exists! In fact it is worse. I can't even run the OS for that long because it blue screens and crashes. It is completely unstable. How can a company claim to repair something and then send it back worse than when it started?  
 
I would strongly discourage anyone looking to buy from hypersonic from doing so. I am sure you will see that this is not an isolated incident. If enough people read these posts and choose not to buy from companies like these, eventually they will not be able to survive in such a face paced/cut throat industry.  
___________________________________________  
Update  
 
Well, all is well that ends well. I will be getting my laptop back here in a day or two. Everything sounds like it is fixed and ready to go. After a little persistance hypersonic became quite helpful. I look forward to using my computer again!  
 
__________  
Update 2  
 
Well, Hypersonic failed to fix the problem and now my computer is probably out of warranty. It was clever of them to hold my computer for 2.5 months so that the warranty would expire. I would recomend, again, that NOBODY SHOULD DO BUSINESS WITH HYPERSONIC-PC. I have been forced to go out and buy a new computer because there customer service was that bad that I won't even deal with them again. Want to hear something great? They told me that they were going to give me a BRAND NEW COMPUTER for all my hassels. Of course they would only talk over the phone so I didn't have proof in an email. They also blackmailed me and said that they would not send me back my computer unless I changed my posting, which is why I said what I did in the first update. And after I was promised a new computer, all they did was send me back my old one with a new motherboard....supposedly. The computer crashes on every boot and doesn't work. This company is dishonest and I would not recomend to anyone.

This review was modified by its author, blackout1721, on 12/19/05 10:30 AM.

I purchased an Aviator GX7 laptop from Hypersonic because the company had gotten good reviews for its laptops from several sources. It came (late) and worked amazingly . . . for 4 days.  
 
After those 4 days I noticed the pixels on the screen began to turn green/purple in certain areas of the screen when I'd do anything beyond just letting it sit there and sometimes overheat. I sent it to them on several occasions for repair but the problem was never fixed. Finally, not only thanks to slow email responses (at sometimes I thought they were just ignoring my emails) and lengthy on sight repair periods, my 90 day full return warranty was past (even though I had record of the issue within the first week). I had been on the phone with them several times asking for my full money back but they kept saying just send it in we’ll fix it and soon enough I couldn’t get my money back. Finally someone told me how to turn my laptop fan on permanently which fixed the problem for. . you guessed it 3-4 days. More emails more "on sight repair" and no solution to the problem.  
 
I finally bought a laptop cooler which has worked on and off to fix the problem. Sometimes the zombie pixels came back (I call them this because they seem to sometimes be alive sometimes dead) sometimes I heard a beeping noise saying the hard drive was deciding to shut down and had 10-20 seconds to save until it shut down on me and sometimes I was doing something and it would shut down without any warning whatsoever.  
 
The main problem was the pixels since I specifically purchased insurance against this, which like the rest of this laptop appears to have been a complete waste of money. The problem I know is with both their amazingly horrible screen, since I am able to plug the laptop into another screen, and the display looks fine and the horrible inner design of the laptop in relation to the cooling since it obviously can't take doing anything beyond sitting there.  
 
Recently the pixels have started going green/purple even when I'm just sitting here and the display quality has lowered dramatically. Using the recovery disk has not solved this, so it is not the software I have installed nor the things I've changed, it is them and their horrible computer design.  
 
I left the above review on this site and was then almost immediately asked by them to take it down in exchange for free repair. I did so, big mistake. I sent it in two more times, getting it back once without it working.  
 
Now they’ve had my computer for over 2 months and are trying to get me to pay $1000 to repair it, even 100 for labor which they deny charging for.  
 
I do believe they pretty much cheated me out of my money. Thanks to their clever tech support, timing in responding to my emails, and appalling laptop design I am now stuck with this $2644 paperweight which I cannot return for my money back, nor return for any type of repair since they obviously can't repair anything, and also I am unwilling to pay for any tech support from them since my year warranty has come and passed. Thank you Hypersonic for being a waste of money and a constant source of stress and despair for me and of given me the life experience that taught me to never buy ANYTHING from you again and to go to the DELLs and APPLEs for my business from now on. DO NOT BUY FROM THEM. I am very disappointed with my service from them and am now stuck with the most expensive paper weight in existence. Looking for a laptop? Look somewhere else.  
 
Hypersonic is not the company to buy from do not look to them for any of your computer needs they will cheat you out of your money.  

This review was modified by its author, enronias, on 3/13/06 9:02 PM.

So, I decided to give hypersonic-pc a chance. That was probably a bad idea, and I don't think I can honestly suggest them to anyone. I bought an Aviator MX6 which looks nice on paper and on their site (haven't seen it in person because they cant seem to get it to me) nice! While talking to Hypersonic-pc prior to purchase I was told they would put a rush on it, ok cool. So a month goes by and I was sure it would have shipped out, considering the "rush". Not so, Now I'm told it would go out 4 days later and "Your order will be delivered on July 13, 2005", ok im a little disappointed but not a huge deal right? So the 13th comes along and still listed as not shipped. So I send an email (after hours) requesting to be called the next day with the status. Obviously not done, so I call them only to hear "I'll check on your order and call you back". Odd, they didn't check while I was on the phone, they never called I had to call back. I'm asked, if it was a 17" model, I say no then they ask if it was a 15"(correct), not big but makes me feel very uncomfortable considering she took my name and was "going to call me with status".  
 
-Update 07/15/2005 (received laptop)  
Keyboard enclosure (case) not fully snapped on.  
1. Completely off on right hand side (How can it come like this?)  
2. Left side rear  
 
Keyboard not fully in place  
1. Right side front  
 
Dents in the case (actual indention's)  
1. Under the screen in middle  
2. Front right next to the touch pad.  
 
Paint job on case is nice and shiny but is not complete. Places showing original white/silvery color.  
1. Around keyboard (terrible looking)  
2. By top pc card slot ( NOT EVEN PAINTED)  
3. Where LCD connects to case  
4. Around LCD Screen  
5. Around LCD lid (top)  
6. Rubbed off on side (left rear)  
 
Various other marks in the paint job (scratched, smudged or inconsistent paint)  
1. Bottom right of screen,  
2. Front right of case  
3. Front left of case over pc card  
4. Under screen center (next to the dent)  
5. Top Front Left of cover  
6. Rear of cover when closed  
7. Around the LED's on cover  
8. Bottom of LCD enclosure  
 
On top of which the performance is terrible, the graphics suck, and the box seems a little sluggish. Once again I'm amazed at Hypersonic's ability to disappoint.  
 
I explain the damage is still there and the box is fine so it must have been like that when it was shipped. So they asked my to take pictures before I ship it back. That’s right, "One of their Rep's" states that according to the return policy I have to ship it back (Hmmm... I have to ship back their damaged laptop?). So, I find this unacceptable and say I will not pay for shipping on their mistakes. I get transferred to someone not there, and redirected back to her. I say I want an air bill sent to me because this is unacceptable, finally she says she will send one. I'm still asking question about the bill, and when I should receive the air bill when she just starts saying "okay, okay, okay(progressively getting louder, so I know she heard me)" then Click! You guessed it; she hung up, while I was asking questions. Awesome customer service yet again from Hypersonic-pc.  
 
I will be returning this laptop within hours after I finally got it. I can't believe that a company that does business like this can stay in business.  
" Once again I'm amazed at Hypersonic's ability to disappoint."  
 
Update - 07/18/2005  
I get a call from hypersonic, apologizing about the experience and "it's not company policy to hang up" speech, as one can imagine there is a lot of "I'm sorry" which still did not fix the problem. Then I'm asked if there is something they can do to make it right. I explain that I already sent my laptop back, and it’s a little too late to try and fix the problem. He agrees and understands, then asks if a free gift would entice a better review "because people who read my review would think that Hypersonic is always like that". I explain that is what happened and now because you don't like the review you want to give me something. I explain I'm not looking for anything and I really don't want to do business with Hypersonic. Then I'm told that If I'm still interested in a computer that a pre-built model can get to me faster, and a few free upgrades could be placed inside and a pre-paid shipping label would be sent so that I can return the box if I don't like it. They had the same issues and it came down to a "Battlefield 2 is really made for desktops and this laptop was not really made for it". They only want to fix things because I posted a bad review. Funny, before the review no one was trying to fix anything, in fact they were making it harder. Hypersonic lost my trust and business on the first order, and a bribe to change the review does not help.  

This review was modified by its author, ISkynetI, on 7/20/05 4:29 PM.

i had my computer a few weeks when it started to act up so i ran a program to see if it could tell what was wrong. it said there were three files missing. i figured no big thing so i put my Recovery DVD in to fix everything. well it don't work,so i called tech support said i would have it i a few days. that was four weeks ago and still nothing not even a phone call or e-mail  
just a bunch of lies to make me happy. this is my second hypersonic p.c. i had from them. the first one was great and they were a big help when i needed them. this time i think i made a big mistake. now i wonder how long i will have to wait and how many excuses i will hear.

This review was modified by its author, phil dornes, on 4/18/05 11:03 PM.

OCTOBER 2005 UPDATE ON HYPERSONIC CUSTOMER SUPPORT:  
 
The laptop as originally purchased came with a 1 year warranty. At 11 months the motherboard died. I send it in and after two weeks recieved the laptop back. They had replaced the motherboard with a REFURBISHED board.  
 
Fast forward 3 months later, we are now 2 months out of warranty and the REFURBISHED replacement part dies. Of course it is not the least bit suprising that Hypersonic wont take responsibility for their refurbished crap dying. This is no suprise.  
 
What is suprising is this. I call on a Tuesday at 3:30pm to ask for a quote on repairing the laptop. First I call, operator transfers me. Hold for 5 minutes, then the operator picks up the phone again. Apparently customer service was out and he was supposed to handle me in the first but thought I should go into a hold queue anyway.  
 
I tell him the problem, I am annoyed. I am not cursing or yelling but I am stern and clearly not happy (read below to see why expectations would start soooo low with these guys). He listens and then tells me this: SALES IS OUT UNTIL THURSDAY.  
 
Its not a holiday, its business hours. I need to get a replacement part to fix the problem that Hypersonic would fix properly the first time and SALES IS OUT.  
 
Swear, these people arent a business. They are hobbyists that take a casual interest in serving their customer base.  
 
When I point out that my laptop was a CL56 whitebox and that he could get the price for the parts off of google (I need to buy it from hypersonic so that AMEX warranty pays, otherwise I would have used google myself) he says to call back thursday.  
 
At which point he takes offense at my stern irritated tone and says he is trying to be helpfull and doesnt understand my attitude. I explain that it is my natural response to common incompetence, at which point he hangs up on me.  
 
Tell me this, how hard should one work to be civil with a company that unethicly uses refurbished parts to repair their product; then when the refurbished part predictably dies 3 months later disavows all responsibility?  
 
At one point is it reasonable to expect that the total absence of customer support/sales on a business day during business hours might push someone to call you incompetent?  
 
This company acts unethicly, lacks profesional standards and fails to deliver a satisfactory product or business relationship.  
 
AVOID LIKE THE PLAGUE!  
 
ORIGINAL REVIEW:  
The laptop is great. Too bad their customer support is the most incompetent group of people I have ever encountered. Executive summary: Hypersonic-PC just repackages quality OEM laptops. You are paying for their name and support as you can grab their laptops anywhere. Given that their support is among the worst in the industry, there is no need to buy from them. DONT BUY FROM THEM unless you can afford to go weeks without your equipment recieving the support you paid for in advance.  
 
The power supply for my laptop died. I called customer support, and they shipped me a new one. Unfortunatly, when I recieved it, I soon realized that they had sent me the wrong powersupply.  
 
I called them again. They were very sorry, promised to send me a new one immediatly and to email me a tracking number. No traking number ever came, two days later I called back.  
 
Oops. No one ever sent it. Sorry, we will have one courriered to you tonight! Awesome. That night, nothing came.  
 
Next business day I called again, odd, it was approved but never sent. We will send you a new one right away and give you a tracking number. No tracking number.  
 
I called again the next day. After begging, the rep sent out a new one and called me personally with the tracking number. It was sent next day ups.  
 
Three days later a UPS package arrives. I had forgotten about the delivery and had just woken up. When UPS said package for <INSERT-NAME-I-HAVE-NEVER-HEARD OF>, I look puzzled, and said "who?". Two seconds later I realized my mistake and said it was for me. The UPS guy didnt care and walked away. (THANKS UPS!).  
 
I called hypersonic immediatly, trying to reach a manager. The operator refused to transfer me to one, promising to have one call me asap. Im not holding my breath.  
 

This review was modified by its author, prosen2012, on 10/25/05 2:59 PM.

I'm absolutly fed up with hypersonic PC, they have done nothing but screw me. I baught an Avaitor AX6 back in september... since then it's spent at least 2 and 1/2 months in there facility. When i first recieved the Machine the video card was fried, so i sent it back. It took them 4 weeks to repair it and send it back. Then I started getting this nasty blue screen error all the time and the CD drive was not as fast as advertised so after having it for about 34 days, i called and complained and they sent me a stick of ram to fix the blue screen error and that didn't work so they had me send it back a second time. They told me it would be about a week to get it back, well every time i called after the first week it was another week from the day of each phone call. They almost had the system for 5 weeks and they probably would have if i didn't threaten to take them to small claims, so they say they're sending me a "Brand New Prebuilt system" well so much for that, it seems they just gave me all the old parts in a new laptop case. Now i'm having the same blue screen error, and i've e-mailed the head customer service 3 times in the past week. The first email was responded to within 20 minutes and i was told i would be receiving help from tech support shortly, well 2 days later i emailed her back saying there was no word from tech support, and i haven't gotten a response back over the past 2 days and i just got the error again and sent them pictures of it because last time i sent it back they said they couldn't duplicate the problem. At this point all i want is my money back to go buy a system that works but they said because at one point in time i had it for 32 days without a problem that they will only repair it. I'm absolutly furious, and i'm just about ready to call a lawfirm back and tell them i'm ready to go to small claims because now i'm not even getting e-mail responses. If you ever buy from this company which i would not recommend, make sure you have no problems with the system within 30 days cause if you wait, they'll deny your request for a refund, and make you keep sending it back for months at a time.

My original order was for the AX7. When I received it, it came with an incompatible DVD drive that caused the boot screen to hang. I did not know better so I stuck with the system for a while. Eventually I had it replaced with a better drive. Within a month, the system GPU would not play any game or movie in full screen. I tried every method of reinstalling the system and nothing would work. I figured I would wait on it and I might think of something. Then I bought the Audigy 2 ZS notebook for the PCMCIA slot. The system had a really bad chip for the PCMCIA and the sound would crackle and pop. At this point I had enough. I sent the system in to Hypersonic for an RMA. It took a week for them to send it back, and when they did, they shipped it to the wrong address. They sent it to my school address instead of my home. This is a problem because my school is in SoCal and my home is in NorCal. The package was delivered to a holding facility at my school and I was without my computer for a month (winter break). When I got back to school, my computer wasn’t there. Hypersonic went against what I told them and had the package shipped to my house. I had to wait another day to get it back. When I got it back, I found that they did not fix a thing! Instead I got a note saying they couldn’t test the PCMCIA because they didn’t have a sound card to try (and yet they sell the sound card). After speaking with Hypersonic several times we agreed to ship the system back to them and order a brand new model system. They told me that my new system, EX7, would be shipped as soon as they received my current system.  
 
I ended up waiting another month to receive my EX7. Granted it was my fault somewhat because I changed the order several times to add newer parts. When I eventually received it, it had dead pixels on the screen and I ordered the No Dead Pixel Policy. Again I sent it back to them. A few more months went by (partly my fault again) because I had them make some newer upgrades to it. Problem is that Hypersonic lists the release of things before they have it, then tell customers they have it or will have it soon, but actually get it very late. I was getting frustrated with Hypersonic so I decided to post a review on resellerratings.com. Since it was negative a rep contacted me and asked me to remove the review until this matter is sorted. He promised that I would not have any more problems and everything would be right again. So I received my next system and again, dead pixels, but this time the DVD drives die too. I send this system back and wait for another month-ish and get the next system. Low and behold, another dead pixel, along with a cracked logo. At this point I am already having an extremely hard time in school without a computer so I decide to keep the system until the quarter is over and then send it in.  
 
When I finally send it in again, Hypersonic makes a mistake (to their benefit) and ships it back to them 3day air instead of overnight. So I am out of a system for more time. When I get the system back, I find not only that I am stuck with dead pixels, but it is also the UGLIEST screen ever. It was full of streaks all over the screen (highly visible when system is off or screen is displaying a black color). Not to mention that they did not fix the cracked logo, and the screen frame arrived scratched. Since I had a lot of homework to do, I could not send the system back right away, but eventually I had to because one of Hypersonic’s VBios updates ruined the computer and would no longer boot. It contained data that I desperately needed. I tried to RMA it right away, but Hypersonic was closed.  
 
This is possibly the #1 reason that I get so frustrated with them. The reason this company is so slow in EVERYTHING they do & full of problems is because they are closed Saturday & Sunday. This means that if you need to send your system in, you are stuck for a bit. I sent my system in on Tuesday, having to redo all my work to turn in on Wednesday. Hypersonic tells me that they didn’t see the streaks on the screen. I am baffled. But whatever, I have had enough of arguing with them. I decided to just wait and see what they give me next. I received my system back on Friday with a PERFECT screen, & everything seems to be working. Except for the fact that they must have left a screw loose in the laptop because I can hear it rolling around when I pick the system up. It’s nothing worth dealing with an RMA for. I’m going to let it be and cross my fingers and hope to GOD that this system doesn’t have anymore problems.  
 
Another thing that really made me upset with this company was the fact that they seem to never take credit when they screw up (which happens very often). Instead they blame problem after problem on shipping.  
 
Over the last month, I was told several times about a “free gift” that I would receive for my troubles. That never happened. I ordered my original system in August 2004. It is now July 2005. Hopefully that was the end of the problems.  

This review was modified by its author, j4ever, on 7/29/05 11:22 PM.

I ordered an AX6 on May 13 with a projected ship date of May 31, and my debit card was declined. My fault, it had a $2000 per day restriction, but they took the opportunity to push back the projected ship date another 2 weeks to June 14. June 14 rolled around and no word from them. I called and got them to ship it finally on June 18.  
 
A positive side note: all this time the price for the same computer model with the same specs was going down from what was listed in my order. I called Hypersonic twice and got them to drop my order price down to the new prices.  
 
Anyways, the real trouble came when I noticed a small sort of washed-out, poorly lit spot in the lower left corner of my screen. The spot became gradually larger and darker, and the screen started flickering. So I called Hypersonic support, and after answering a few questions, I was told that they would send me a shipping label, and I could send in the laptop at my convenience to have the screen replaced. This isn't a misunderstanding, the support guy actually said "We'll replace it." He also said it usually takes less than a week.  
 
So I eventually sent in my computer, which they kept for over 2 weeks. I had to call and bother them a couple times to find out when I'd get it back. The first time I got no useful information, and the second I found out it was in the box and ready to ship out again. They sent it overnight, which was nice.  
 
What would have been nicer is if they had FIXED THE PROBLEM. The screen has clearly not been replaced. I am sitting here and staring at the same dying backlight that will eventually kill my screen completely and wondering how I'm going to get jerked around this time and how long I'll be without this computer that I need for both school and work.  
 
Like a previous reviewer said, if you buy Hypersonic, count on not having your computer for frequent and long periods of time.