This review is for an Aviator AC7. I am 100% satisfied with this notebook! Great customer service, answered all questions I had, even when I decided to upgrade the shipping at the last minute. Would definitely buy from them again!  
Thanks guys!

I recently bought an AC7 and and AG2 (through a promotion), and have had nothing bad to say! I had some changes to make after I placed my order, sent them an email, and got a call back from their customer service the next morning and they made my changes before they even charged me!  
 
Very pleasant purchasing experience. Will definitely use these guys in the future.

These guys are awesome! They have been so helpful and willing to go the extra mile to make sure everything is just right! I purchased a laptop from them and I was even able to get the laptop without an operating system to save some cash (I had my own install disk). They have been very kind to me helping me with warranty support for my laptop battery - no questions asked! They also gave me a part I needed to upgrade my hard drive for free including shipping... that part was extremely hard to find, but Hypersonic support was able to get it for me! They have excellent communication and very supportive staff! Thank You! Jonathan.

Review for a Sonic Boom ATS. Desktop was damaged by UPS during shipping. Hypersonic customer service was superb and highly technical. Remotely diagnosed the problem and sent a prompt RMA. Hypersonic generously offered to update my system to Core i7. Fantastic company, fantastic customer service. I have no problem highly recommending Hypersonic and will buy from them again. Can't wait to get my computer back though :-)

BOTTOM LINE: Hypersonic PC's customer service WILL make things right, no matter what it takes.  
 
III. This three-part story has a happy ending, and I owe it all to Alessandro.  
 
Hypersonic's representative, Alessandro, contacted me before I even had the chance to call the company Monday morning. He was beyond horrified at the "bad" hard drive situation, and went to work at once to make things right.  
 
To that end, Hypersonic is sending me a replacement drive - one that happens to be an upgrade, which is something I certainly did not expect - as well as replacement RAM.  
 
Hypersonic's customer service has definitely lived up to its reputation. At this point, I can say with confidence that if there is a problem, the customer service folks WILL get it taken care of. Happy endings all aroung.  
 
II. The Nasty Surprise  
 
The computer they sent me died, and here is the reason why:  
 
http://www.flickr.com/photos/doortoriver/3371119105/  
 
The hard drive - which THEY labelled BAD - quit without warning. That is Hypersonic's own sticker on the bottom of the hard drive. Not only that, but I only realized after taking it out that the drive is supposed to be 200 GB. I have a max of 111 because Hypersonic permanently disabled the bad sectors. I am, to put it mildly, very disappointed.  
 
I. The Beginning of the Story  
 
I am a Hypersonic customer since 2006, and I am very satisfied.  
 
I won't lie; it took a while to get there. There was a period in Hypersonic's history in which its customer service fell far short of its original goals. However, I can say that since the buyout by OCZ, everything has changed for the better.  
 
In my case, my Aviator AX9 is on its last legs. It was sent in for repair twice, but each time it came back in WORSE condition than before. I was frustrated, confused, and honestly about to call it a loss and switch to Dell; then I managed to get hold of Brian.  
 
Brian actually listened to what I had to say. He honored the warranty I'd purchased and has guaranteed that I will be finally getting a decent replacement for my very dead laptop.  
 
Hypersonic went through a rough period, but that's over now. It's a good company with a good staff - Brian is proof of that.

This review was modified by its author, doortoriver, on 3/26/09 11:16 AM.

While I have had problems with Hypersonic PC Systems in the past, since OCZ took them over, the turn around time for repairs and customer support is greatly improved.

My 13 year old son wanted a laptop computer suitable for school work and gaming. He researched laptops and thought that Hypersonic would be a good choice. We ordered the Avenger AG2. After it arrived,it soon became clear that he had not ordered the correct model and that this laptop was not suitable for games needing lots of memory(like Counter Strike). We called Tom in customer service and he was very helpful in addressing our problem: how can we exchange this?! Hypersonic had not had this problem before but was willing to have us ship the AG2 back to them and build a new computer. Tom was very patient in figuring out what we needed and determined that the AR5 was a better fit for us. At about this time, Hypersonic was moving their headquarters and although there was a bit of confusion with our order in the move, Brian took over for Tom and got the job done!! He helped our problem/new order get processed and we were hopeful that we got the right one. The computer arrived, works well for us and my son is happy! We are both so glad that it all worked out! My problem now is getting him OFF the computer!  
 
Thank you Tom, Heren and Brian for your patience and understanding. You were professional and courteous to us and we appreciate it!  
 
Sincerely,  
E. Mills

ok well I first got this computer in April of 2006, total cost about 5200 dollars what all was said and done amd fx 60 dc at 2.6ghz 100gb hdd 17" 1920x1200 screen 1.3mp web cam and custom painted and logitech g7 laser gaming mouse customer painted also.  
 
Well after having the system for a while it was acting kinda funny and I reboot and then it wont turn on no power at all it seems so I call hypersonic and tell them what its doing this was still 06 I believe and they say they will send me a shiping label. A day or two goes by and I still do not have the shipping label so I call up and ask were its at I had to wait I bit but I got the label so after a few weeks I get my computer back and everything seems to be working a while goes by and this im fuzzy on I believe I had the same thing happen again no power but this time my audio wasnt working correctly so I call them up and they say there are going to send a shipping label few days go by no label so I call up again and the guy tells me he is going to send it I dont get it call up again the next day and finally get it. get the computer back it boots but sound is not fixed and at this point I am kinda pissed but I never use it so I am like o well then about 05/2008 my dvd drive will not burn cds but it will dvds so I call up and tell them to fix that and the audio that they did not fix last time and they once again say they will email me a label a few days go by again did not get it call them up and I tell the guy where the hell is it and bitch that they never send it finally get it when im out of town so when I get back I send it in them after a few weeks Im wondering what is taking so long so I call and call and call no one will answer tired emailing and they only email I get is that a tech will call me today no one calls so days go by finally get someone from there outsource on the phone and ask whats going on with the pc how much longer they say it will be done this week 2 weeks go by call again no one at hypersonic will answer there phone get there outsourcer again they tell me they are still working on it call again a few days later know one will answer at there phone numbers so I email and get nothing so then I say I will sue them for violation of there warranty if I do not get my computer back this week. and I send that to every email for hypersonic and ocz about 10 email address all together next day I get a call saying my computer is going to be over nighted to me Im like ok about damn time its been weeks get the computer back finally and everything seems to be working ok  
 
I will say this I will never buy a pc from them again unless they fix there support system this thing cost me 5000 and its been in the shop more than at my house now I work for dell as a dsc cert tech and I know how our support works and I will tell you what people can bitch all they want but If something breaks on a dell you get it fixed right away no bs and I think thats what im going to be buying next time i need a new computer next year.

I've had nothing but great service from Hypersoninc. I bought a laptop last year for running construction project management software Primavera 3.1 and 6.0. I need good graphics and reliability - these guys delivered. This laptop has been all over the world (Iraq, Africa, Afghanistan), dropped several times, attacked by viruses, and keeps on ticking. I just bought a PC from them and its super - although I was cheap on the graphics card and need to upgrade.

I have had very unsatisfactory experiences with Hypersonic. My computer developed serious problems (blue screen, etc.) and I sent it back to them for repair. The kept it for four months and after they sent it back to me it was still not properly repaired. They said part of the delay was do to ordering a replacement motherboard. When I got it back it still had the same motherboard (they lied). They sent it back with an eight year old operating system, and they added a new raid card without sending me the drivers for the new controller cards. When I received the computer back the metal screen on the front was kicked in and dented. The same problems occurred after I got it back; program crashes, I have to bootup 2-3 times to get it running, blue screen, etc. I spent over $689.00 in repair cost, shipping, etc. and it still does not work. This repair occurred even after the new owners took over Hypersonic. You can not get them by telephone, and they never respond to e-mails. I will never use this company again for anything. This is the worst company I have ever dealt with in my 20+ years using computers. Please save your money, and time, and go elsewhere for your computer needs.

So here is my saga of Hypersonic-PC:  
I place an order for a painted Avaitor SR5 based on price/performance/known history of good customer service. Many of my friends have hypersonic laptops and have had a couple of issues, warranty work was always top notch.  
 
The laptop I ordered was no slouch the specs are below:  
Aviator SR5  
# Non-Operating System Setup (Blank HD). Only Testing and Burn-in - Qty: 1  
# Integrated V.92 56K Fax/Data Modem - Qty: 1  
# 2 Year Accidental Damage Protection Warranty (System and LCD) - Qty: 1  
# Integrated 10/100/1000 Gigabit Ethernet Controller - Qty: 1  
# 1 Year Platinum Warranty with 24/7 Toll-Free Tech Support - Qty: 1  
# 100GB | 7200rpm | SATA 150 | 8MB Hard Drive - Qty: 1  
# (No Disaster Recovery DVD) - Qty: 1  
# 8X DVD ± R/W Drive Dual Layer w/ DVD Recording Software - Qty: 1  
# Built-in 4-Speaker High Definition Sound System with SRS WOW & Subwoofer - Qty: 1  
# 1024MB PC2-5300 DDR2-667 SODIMM (Low Latency) - Qty: 2  
# Reflexxion Series Lupine Pink Pearl - Qty: 1  
# Paint Top Lid & LCD Frame Only - Qty: 1  
# Intel PRO/WIRELESS 4965AGN (802.11agn) Wi-Fi Mini PCI-Express - Qty: 1  
# Intel® Core 2 Duo T7500 Processor | 4MB L2 Cache | 2.20GHz | 800MHz FSB - Qty: 1  
# Aviator SR5: High Performance Core 2 "Santa Rosa" Gaming Notebook - Qty: 1  
# Aviator SR5 in Black - Qty: 1  
# Intel® P965 Express Chipset + ICH8R System Board for SR5 - Qty: 1  
# 15.4" WSXGA+ 1680x1050 Display w/ Anti-Glare "Matte" Surface - Qty: 1  
# Nvidia GeForce 8600M GT PCI-Express 512MB GDDR2 - Qty: 1  
 
So I was told roughly 1 month for delivery due to the painting process. That is completely acceptable to me. I wait a month and no tracking number so I call them, they assure me it is only a 3 day back order on the screen and it will ship out inside the week, and that it had arrived back at hypersonic-pc. I wait another 10 days and still no tracking number.  
At this point im curious but not at all angry yet. I try calling and the old number that is now removed from the website is disconnected. I find a second number on the website and call it. OCZ technology answers, the RAM company. OCZ bought out hypersonic, and they assured me my laptop was going out within the week and the delay was due to the take over.  
Again, I understand, not upset at all. Another 2 weeks go by and nothing... I start calling around and all the phone numbers lead to dead ends. To make a long story short, I had to call the VP of marketing and have him personally intervene in order to have my laptop shipped out. Well his date he promised, wednesday before thanksgiving gets missed and I call on monday. It is "burning in" on monday and was promised to be shipped on tuesday. Tuesday I call for my tracking number and spend 1.5 hours trying to get intouch with a human and no one will help, they just run customers around in circles. Turns out it did not ship on Tuesday. Wednesday I drive down to the address to just pick the thing up, and they had just shipped it out. They swear it was going to ship next day delivery and they ship it fedex ground, and then fedex screws up the delivery, 3 times, so still.... no laptop!! After all this they swore up and down, and charged me for overnight delivery then shipped it out Fedex Ground! UNACCEPTABLE!  
 
Hypersonic-pc is not a botique computer builder, they are a company that is buying pre-assembled laptops from somewhere else and re-shipping them from the their PC-power and cooling warehouse. They do NOT assemble them there, your techs on the phone do NOT assemlbe your pc, and they have a small facility. THESE ARE NOT US BUILT LAPTOPS, THEY ARE NO DIFFERENT THAN A DELL!  
 
Customer servic is pure and utter failure, with no consistency, and no help short of calling an OCZ executive.  
 
BUYER BEWARE HYPERSONIC-PC WILL TAKE YOUR MONEY AND RUN FOR A LONG TIME BEFORE YOU GET ANYTHING IF YOU GET ANYTHING!  
 
UPDATE!!  
After speaking with FEDEX I got them to deliver tomorrow (saturday) because FEDEX is a company with some integrity and understand customer service. So the story will end with fedex delivering my laptop 1.5 months late, and me driving to PC power and cooling with an unopened laptop for a full refund. Thank you very much, Apple will be getting my money!  
 
 
 
If you do not have your laptop and you orderd on or about the time everyone seems to have started having problems here are some phone numbers:  
408-733-8400 <-- OCZ corporate  
extension 461 = the tech supposed to be helping hypersonic customers.  
extension 201 = the executive who got mine out the door  
1-800-520-0498 <- PC power and cooling, the building where they receive and reship the hypersonic laptops from.  
Address to send your lawsuits:  
PC Power and Cooling  
5995 Avenida Encinas  
Carlsbad, CA 92008-4406, US  

This review was modified by its author, TCCLAVIGER, on 11/30/07 7:34 PM.

It is now November 8th, 2007...almost 2 months after the purchase of my laptop. They took my money and have made zero effort on keeping me updated on the state of my computer. I have yet to even receive the damn thing, I have no idea where is it. As far as I am concerned, they are crooks who robbed me of 5,000 dollars.  
 
They never pick up their phones ever. They have no messaging service. There sales associates never call or email you back ever. I have called twice everyday, and everyday no one picks up. There are laws in the country and this company isn't following them.  
 
I implore you, as the consumer...do not, under any circumstances, buy from this sorry excuse for a business. They have the worst customer service ever simply because there is none. I might as well be talking to the wall.They charge you then forget you.  
 
I cant even contact them to cancel my order, or change anything, or dispute anything. My credit card company cant even contact them.  
If my computer does show up I will be sending it back without even opening the box, and if I am not credited immediately I will most likely file a lawsuit against them. I will update this review when that happens.  
 
Bottom line......Do not buy from Hypersonic, they offer nothing special, and they wont take care of you, they'll just rob you.  
 
 
 
 
** After threatening to sue, my order was canceled, ending this truly awful experience.

This review was modified by its author, AJCinque, on 11/10/07 9:24 AM.

I ordered on 10/2/2007. I am moving around the world right now so I asked when it could be shipped to me so I could get them the correct address... I was told roughly by the 15th it would be shipped ($3300 laptop).  
 
So far customer service doesn't seem too bad, it is hard to get ahold of them sometimes but they are helpful when I do come into contact with them. They state they reply emails within 2 hours during business hours, but average is 6 days. The 15th comes along, I call again checking on the laptop. They said they were switching out my motherboard, so the next ship date is the 22nd... okay I can deal with that.  
 
Come the 22nd I call, they say it can ship tomorrow, then... wait call back in two hours.  
I am pleased with them telling me to callback in two hours because that must mean they are activly working on my laptop right?.. hm  
 
Anyways I call back two hours later, they say that there was a faulty part, it will have to ship in 2 days, possibly slightly longer.  
 
I check on the website, my order is still in "kitting and assignment" meaning they havent even starting building it yet..  
 
So far none of this is horrible, i understand delays happen and when I call tech support they generally try to help me, I talked to a guy there several times who was very helpful.  
 
Problem comes after the 22nd their sales telephones have been down, its been about a week. I can call tech support and ask about order status, they tell me to call sales. I call sales, but no calls can go through. I call back to tech support(roughly 8 calls made) and they say "Unfortunately we cannot get ahold of them either."  
 
That seems odd that not even their own tech support can get ahold of hypersonic.  
 
Apparently they are going through a merger tech support tells me, but they dont know with whom. I find out that OCZ bought hypersonic-pc, for better or worse.  
 
Hypersonic-pc quit responding to emails about a week and a half after i made the order.  
 
I will update this when something happens.  
 
I will also add that my roommate bought a laptop from hypersonic which looks good and runs great, which is why I went with them... unfortunately so far I am at a loss of what to do about the laptop I ordered.  
 
 
Update 11/1/2007  
 
Well still cannot get ahold of sales, i can call tech support and they promise me they'll send a message and ill be called back but it never happens. Well I will call/send emails to every sales department/sales person I know asking them to cancel my order, i will call tech support and tell them to pass the message.  
 
If they dont give me a full refund I will be pressing charges, I will keep anyone updated who wants to know.  
 
 
UPDATE 11-1-2007  
 
I called OCZ technology, who has bought out hypersonic-pc. I have a feeling that hypersonic will be great once OCZ gets settled in, they are a great company. But for now, its obviously a complete mess. OCZ told me around two weeks and they will have completely taken over.  
 
Anyways, I told an OCZ rep that I will be pressing charges and he apologized for everything I went through, and told me i'd get my refund in 24-48 hours. I will update.  
 
 
UPDATE 11-9-2007  
 
AFter OCZ promised i'd get refunded within 2 days, a week and a half passes and they call me telling me that my system has been shipping and should arrive monday..... not wanting the system considering they have already violated several laws I immediately call them back and the guy who called me doesn't answer. I talk to another OCZ rep who tells me to refuse the shipment and they will refund me.  
 
That sounds absolutely stupid. Why couldn't they just refund me in the first place? Perhaps hypersonic's new owners are just like the previous ones.  
 
Making an appointment with my laywer today.  
 
UPDATE 12-4-2007  
 
Well after my attorny makes a friendly call asking for a refund, still nothing. Its too bad I have to file a claim now, which is going to distract me from my work.  
 
UPDATE 12-10-2007  
 
Okay.. long story short. 3300 dollars gone. I am convinced OCZ will not refund me. I hear different stories each time I call about how I am being refunded. One guy actually told me I was already refunded.  
 
Filing a claim, putting a complaint with the Better business bereau, putting a complaint with the federal trade comission. It would cost at least $7500 to take these guys to court, but thank god for consumer protection laws. When they lose the case if they even let it go that far, they will have to pay my lawyer fees.  
 
 
Word of advice, if you DO decide to do business with OCZ or hypersonic, document everything to include phone records, receipts, credit card/bank statements, emails, letters, and you should write down the names of each representative you talked to and what they said, and when.  
 
Sure this sounds like a lot of work, but when they try to screw you like they are doing me, they are screwed themselves.  
 
I sent 23 emails, made 68+ calls.  
 
UPDATE 12-19-2007  
 
12 more calls made... talked to the person I needed to talk to only once.. he said he'd call me back .. right  
 
OCZ is ridiculous. i called several different people at OCZ to try and help me with my order, none of them ever call me back. The only person I can ever talk to is the person who answers all phone calls and will "transfer" you to whom you need to talk to.  
 
This company is a joke.

This review was modified by its author, TheMarine, on 12/19/07 1:27 AM.

still have not received our order for 4 Hypersonic Aviator AX20 laptops. Order has been delayed several times, no word from sales department.  
Actually, this order has been pushed back approx. 6 weeks with no word from Hypersonic. Worse, I have been calling, calling, calling, and emailing, for weeks and have only been able to reach someone one time.  
The number listed by Hypersonic on their website has no voicemail option. You cannot reach anyone to inquire, complain, etc.  
I finally had to call technical support who could not help me with an eta for these items. He advised that I email our original salesperson, with the query. It has been a week, no response to what has been the third email sent.  
Very, very dissatisfied with the customer service offered by this company. We shall see how their actual products measure up. They had better be phenom in order to make up for the lackluster m.o. held by Hypersonic's sales and marketing dept.  
UPDATE! 11.27.07  
Our customers received the Aviators last Wednesday, however they were not the computers that we had ordered. We were given 4 different laptops altogether, Hypersonic citing unavailability with the video cards. Our customer will now receive systems that are more suitable for gaming, rather than the CAD-design that they desired them to be used for.  
If Hypersonic had advised as such much sooner, keeping everyone on the same page, then we would have dealt with the unavailability and shipment delay- at least we would have known what to tell our customer who was beating down our door, looking for their items WEEKS after we promised delivery. ( the US Government doesn't like to hear "SORRY, I REALLY DON'T KNOW WHEN YOU WILL RECEIVE THE ORDER YOU PLACED WITH US!")  
To top it off, we had actually paid for these laptops as the order was placed- back in September. We now must wait an additional 30 days from the date of product receipt to be paid for them.  
I must say, however, that once OCZ officially took over, we received timely customer service and prompt attention. At least, we could call their sales line and actually get ahold of someone, and the items shipped out when they said that they would. They even upgraded our shipping. Perhaps under the OCZ umbrella, Hypersonic will beef up their customer service tactics.  
UPDATE 12.20.07  
Yes, upgraded shipping. However, they downgraded our systems, shipping us a lesser product with a video card not necessarily compatible with our enduser's needs (autocad). We will see how they work out- we have a contract for these items and have already paid for them- we have little choice at this point.  
The lesser systems are also smaller in width, but they sent us bags meant for the larger, original systems. A minor detail, but nevertheless symbolic of how our whole experience has been with Hypersonic thusfar.  
I called to check up on the refund that we have coming to us- we have waited one month and so far- nothing. They owe us for the difference between the costs of the original (discontinued)AX7 and the EQ7 that we actually received.  
NOTE: altho' discontinued, they still advertise the AX7 on their website...hm.  
SO, after calling Hypersonic, or rather OCZ, I speak with a rather nice gentleman who looks thru our file and sees no mention of any reimbursement or refund.  
I call back and speak with a Hypersonic operator who cannot even tell me what their phone number is and cannot transfer me to anyone else who may be able to help me.  
I call back and speak with someone who says that the only person who can help me with this matter is our original salesperson, who is at the moment in New York at their offices there- and will not return until after the first of the year. What's more- there is no working phone number at their NY offices.  
Yes- that's right- THE ONLY PERSON WITH ACCESS TO OUR INVOICE/ SALES RECORDS IS THE SALESPERSON. as if i were born yesterday.  
I emailed this gentleman but truly don't expect to hear back from him.  
OCZ is no better than Hypersonic. BUYER BEWARE- they take your money and RUN.  
I've tried the pleasant approach, the abrasive approach, the consistent approach. Now it looks as if we need to try the legal approach- although we'll probably won't be the first few customers in that line, either.

This review was modified by its author, dmill3, on 12/20/07 9:30 AM.

So I learned that I was getting shipped off to Iraq for 15 months and decided to shop for a top-of-the-line laptop to take with me. After much research I found a system I liked, and while the same system was available from many retailers, I found Hypersonic PC and their AX20 to have the cheapest price. Since I was deploying soon I confirmed with Hypersonic via email their posted build schedule of 7-10 days. They confirmed this for me and I purchased a brand new Aviator AX20 from them on the 9th of January for nearly $4,000. To my disappointment, at the end of that month my system had mysteriously shipped twice but I had not received it or even a tracking number for its shipment. A few phone calls later, I at the end had to have my system overnighted (at my expense!) just so that I would receive it the day before I left on the 2nd of February, almost a month after my order was placed.  
The first day of use I noticed a problem. This is what you can expect from Hypersonic's "burn-in" process. Already upset about the shipping issues, I contacted Hypersonic's service department the very next day about my computer overheating after 10 minutes every time I turned it on. Regardless of environment or use, the system would not fail to overheat. So I sent a couple of detailed emails telling them my problem and received a response of, "This is usually a sign of overheating. Check to see if the fans are working correctly." This is what the Hypersonic warranty will give you.  
So, yes my fans were running fine thank you, but my computer was not. After a series of 4 months and 6 unanswered emails, I was finally told over the phone that my system was past its initial warranty period. This is another thing you can expect from Hypersonic. Their policy on returns or repairs is to just wait to respond to a customer's problem until the period in which it is covered has passed. I talked to two people for over two hours, pleading my story to Hypersonic and was granted a repair of the system finally on the 24th of July, nearly six months after I first received the system and noticed the problem. I was forced to ship the system at my own expense from Iraq, back to Hypersonic. It landed at their door nine days ago, and again after a number of unanswered emails, I have heard nothing of its progress. This is what you can expect from Hypersonic's repair department. I got a broken computer for seven months, and now have nothing except a $4,000 sized hole in my wallet.  
 
Update!!! August 22, 2007  
I tracked my system through the mail to Hypersonic's repair department and it arrived there at 10am on the 26th of July. A few more inquiring emails later I received an email finally on the 9th of August saying that a faulty motherboard somehow made it past their mandatory 72 hour burn in process. They ordered a new motherboard for my system and said that it would be in for testing the next day, and possibly be ready for shipment the middle of the following week. 12 days later brings us up to date with only two more unanswered emails and still no system. I'm hoping they hold out for a few more months so that by the time that I actually get a working system, it will be completely obsolete. For those still considering buying from Hypersonic, stay tuned for more promising updates!  
 
Update #2!!! September 1, 2007  
Well it has been 7 months since I "received" my system from Hypersonic and the result is still a total loss. This timeline is approaching ridiculous proportions. My series of emails were finally answered and the Hypersonic technician told me that despite their best efforts, the motherboard was not the problem with my system, and that they would be experimenting with replacing the processor. Most people know, and if they don't should, that to replace a processor in a computer takes all of two minutes. This of course is not the case with Hypersonic, as it has been since the 24th of August since I heard this news from the techs there. Eight days and two unanswered emails after their last response brings us up to date with a running total of 7 months, 22 emails, 8 phone calls, $4,000 and still no computer.  
 
Update #3!!! October 27, 2007  
This is the climax and ultimate conclusion of this sad saga. I received a few weeks ago an email from Hypersonic telling me that my computer was finally fixed, and that in order to get it back I would need to arrange payment with them to the tune of $450 for parts and labor. Horrified after all I had gone through, I thought that this had to be some simple misunderstanding. They assured me that it was not, because it was nearly eight months after my purchase date, the computer was after all not being covered under warranty and I would have to make the payment to get my computer back. I have not spoken directly with Hypersonic since then. After this ridiculous series of events, I was forced to take the legal route with this. After consulting a lawyer on the matter, they informed me that Hypersonic was in fact violating several laws including my own state and New York's Consumer Protection Act, as well as subjecting itself to liability for claims of breach of contract, fraud, mispresentation and conversion in reference to their policies and some things they claim on their website and in emails to me. As of today, they have 3 days to answer my demands for a full refund. I will update and let everyone who is also having problems with Hypersonic, or those of you who are looking into buying from Hypersonic, know how this matter ends.

This review was modified by its author, brybishop, on 10/27/07 7:01 PM.