I have been a loyal customer of Hypersonic for year’s way back when they were in Long Island, NY. My latest system was an upgrade to an i7-920 CPU and ATI Radeon HD4870 1GB gaming box. When my system arrived I was blown away by the wiring job, every wire was virtually hidden from view while looking in the full size window. I just wanted to take a picture and send to friends. Now that I am on my fourth system I am still impressed with Hypersonic quality, price, performance and commitment to the very best in customer service. Oh did I mention I also purchased a fifth system an AG2 notebook in yellow, I call it the “lemon drop” (it’s cute). Thanks Alex and AJ, two of the best employees who literally drive the company to success. Hypersonic rates 5 Stars and 2 thumbs up in my book.

This review was modified by its author, dr.HOG, on 4/20/09 3:05 PM.

This review is for an Aviator AC7. I am 100% satisfied with this notebook! Great customer service, answered all questions I had, even when I decided to upgrade the shipping at the last minute. Would definitely buy from them again!  
Thanks guys!

I recently bought an AC7 and and AG2 (through a promotion), and have had nothing bad to say! I had some changes to make after I placed my order, sent them an email, and got a call back from their customer service the next morning and they made my changes before they even charged me!  
 
Very pleasant purchasing experience. Will definitely use these guys in the future.

These guys are awesome! They have been so helpful and willing to go the extra mile to make sure everything is just right! I purchased a laptop from them and I was even able to get the laptop without an operating system to save some cash (I had my own install disk). They have been very kind to me helping me with warranty support for my laptop battery - no questions asked! They also gave me a part I needed to upgrade my hard drive for free including shipping... that part was extremely hard to find, but Hypersonic support was able to get it for me! They have excellent communication and very supportive staff! Thank You! Jonathan.

Review for a Sonic Boom ATS. Desktop was damaged by UPS during shipping. Hypersonic customer service was superb and highly technical. Remotely diagnosed the problem and sent a prompt RMA. Hypersonic generously offered to update my system to Core i7. Fantastic company, fantastic customer service. I have no problem highly recommending Hypersonic and will buy from them again. Can't wait to get my computer back though :-)

BOTTOM LINE: Hypersonic PC's customer service WILL make things right, no matter what it takes.  
 
III. This three-part story has a happy ending, and I owe it all to Alessandro.  
 
Hypersonic's representative, Alessandro, contacted me before I even had the chance to call the company Monday morning. He was beyond horrified at the "bad" hard drive situation, and went to work at once to make things right.  
 
To that end, Hypersonic is sending me a replacement drive - one that happens to be an upgrade, which is something I certainly did not expect - as well as replacement RAM.  
 
Hypersonic's customer service has definitely lived up to its reputation. At this point, I can say with confidence that if there is a problem, the customer service folks WILL get it taken care of. Happy endings all aroung.  
 
II. The Nasty Surprise  
 
The computer they sent me died, and here is the reason why:  
 
http://www.flickr.com/photos/doortoriver/3371119105/  
 
The hard drive - which THEY labelled BAD - quit without warning. That is Hypersonic's own sticker on the bottom of the hard drive. Not only that, but I only realized after taking it out that the drive is supposed to be 200 GB. I have a max of 111 because Hypersonic permanently disabled the bad sectors. I am, to put it mildly, very disappointed.  
 
I. The Beginning of the Story  
 
I am a Hypersonic customer since 2006, and I am very satisfied.  
 
I won't lie; it took a while to get there. There was a period in Hypersonic's history in which its customer service fell far short of its original goals. However, I can say that since the buyout by OCZ, everything has changed for the better.  
 
In my case, my Aviator AX9 is on its last legs. It was sent in for repair twice, but each time it came back in WORSE condition than before. I was frustrated, confused, and honestly about to call it a loss and switch to Dell; then I managed to get hold of Brian.  
 
Brian actually listened to what I had to say. He honored the warranty I'd purchased and has guaranteed that I will be finally getting a decent replacement for my very dead laptop.  
 
Hypersonic went through a rough period, but that's over now. It's a good company with a good staff - Brian is proof of that.

This review was modified by its author, doortoriver, on 3/26/09 11:16 AM.

My 13 year old son wanted a laptop computer suitable for school work and gaming. He researched laptops and thought that Hypersonic would be a good choice. We ordered the Avenger AG2. After it arrived,it soon became clear that he had not ordered the correct model and that this laptop was not suitable for games needing lots of memory(like Counter Strike). We called Tom in customer service and he was very helpful in addressing our problem: how can we exchange this?! Hypersonic had not had this problem before but was willing to have us ship the AG2 back to them and build a new computer. Tom was very patient in figuring out what we needed and determined that the AR5 was a better fit for us. At about this time, Hypersonic was moving their headquarters and although there was a bit of confusion with our order in the move, Brian took over for Tom and got the job done!! He helped our problem/new order get processed and we were hopeful that we got the right one. The computer arrived, works well for us and my son is happy! We are both so glad that it all worked out! My problem now is getting him OFF the computer!  
 
Thank you Tom, Heren and Brian for your patience and understanding. You were professional and courteous to us and we appreciate it!  
 
Sincerely,  
E. Mills

I've had nothing but great service from Hypersoninc. I bought a laptop last year for running construction project management software Primavera 3.1 and 6.0. I need good graphics and reliability - these guys delivered. This laptop has been all over the world (Iraq, Africa, Afghanistan), dropped several times, attacked by viruses, and keeps on ticking. I just bought a PC from them and its super - although I was cheap on the graphics card and need to upgrade.

I bought a Hypersonic Aero AR5 a couple of weeks ago. I read several reviews indicating that the customer service was not great and that people had waited a very long time to get their machines. I placed the order anyway and called to request expedited service. Everybody that I spoke with was very helpful and they sent the machine 2 weeks earlier than the expected date. The computer is great and the service has been flawless.

Good afternoon,  
 
I wanted to let the people of Hypersonic PC Systems what a positive customer experience I had with your company today. As a new owner of the Aviator GX7 laptop, I was having some hard drive installation issues before reinstalling my old OS. AJ, one of your technicians, demonstrated much professionalism in assisting me with my issue, made apparent through his many years of experience in the IT industry. Please take a moment to acknowledge what a valuable asset you folks have within your organization.  
 
Kind Regards,  
 
Alexander J Di Fiore  
email: cactusfuzz@yahoo.com

I recently had to send my EX7 in for repair and had excellent results. I was somewhat concerned with some of the reviews I read recently so it was very nice to have Tom and Alex take such good care of my machine and get me back up and running. I've had it back up and running for a week straight now and everything is running perfectly.

Firstly, I have read some not-so-good reviews of Hypersonic's customer service. Let me say that my experiences with Hypersonic's customer service has been nothing shy of excellent. Namely, Sophannara Sok (Tom) has been a pleasure to deal with and really seems concerned with the customer's satisfaction on all levels. I am very pleased with my experience with Hypersonic and Sophannara's customer service.

My husband and I purchased two Hypersonic Gaming Laptops in 2006. We absolutely love them. They are the best computers we have ever owned. Recently, mine encountered problems. When I contacted Hypersonic, Sophannara Sok, immediately took care of me. He sent me shipping tags to send the laptop and kept me informed through out the progress. I can't stress enough how fun it actually was to communicate with this company. They are HERE in the USA, I wasn't speaking to someone in India. Sophannara humored me when I kept referring to my computer as "her" and giving me updates of her "medical" status. It was just really an over all FUN experience as CRAZY as that sounds. My husband and I are 'certain'. We will continue to buy and upgrade computers through Hypersonic as well as urge all our family and friends to do the same.

Hypersonic is a great company for someone looking for a fast and powerful notebook. I have one of their older notebooks and it still can compete with the newer laptops and it still can still run all the new games.  
 
I have had this notebook for 4 years now and it is still solid and it doesn't show any wear considering all the abuse I put it through.  
 
Hypersonic's lifetime customer service is great. I still call Hypersonic and they are more than willing to help and solve my problems. I will always recommend Hypersonic when somebody is looking for a gaming notebook.  

This review was modified by its author, chrism2715, on 4/16/08 6:30 PM.

I searched for the most powerful notebook PC I could find, and Hypersonic had the best. As a desktop replacement, it was everything I could have asked for. While I did experience some problems on the motherboard, Hypersonic's top-notch support guys, particularly Tom Sok and Alex Gilligan went the extra mile to make everything right.  
 
I'm a happy customer.  
Thanks.  
-Dave