I ordered a canon camcorder, sd card and case on 08-20-09. Amazon stated it was in stock and would ship on 08-26-09. I feel this is unacceptable already to wait 6 days to ship and who knows how many more to receive, but I ordered anyway. Now I receive and email telling me it's not in stock until 09-07-09. Customer service spoke to me as if I was in error and should have known better. I've cancelled my camcorder and the other 2 will follow when I find replacements.
As I was already on this site I figured I'd write the review for Amazon. The invoice number and date are really not so relevant as I order stuff from them all the time, ranging from $5 to $800. Every delivery has been perfect (really!) over the past several years, with literally zero errors... ok, the one time I bought a subwoofer which had dimensions quite different from the product page. I informed them and they promptly took it back AND paid shipping both ways. Since becoming a Prime member a couple of years ago I buy even more.
i have never ever had a problem with anything i have ordered from amazon, their customer service is amazing. once i got a lemon DVD recorder and they replaced it for free & sent it overnight.
this particular order was filled perfectly, exactly, and arrived before they said it would.
i have a visa card from here & try to buy things at least once every six weeks.
My wife and I regularly order from several online retailers, and none have been as disappointing as Amazon. Our two Amazon accounts have been broken into three times, while we've never had any other retailer's account compromised. Amazon's customer support has ranged from completely unhelpful to downright rude. Amazon does have good prices on some items, but I'm willing to pay more just to avoid the hassle of calling Amazon to dispute charges for hours on end and still resorting to disputing the charge with the credit card company. My advice is to stay away from Amazon until they find a way to keep your account secure like everyone else already has.
Amazon has always been a great for me. I use them several times a month. Everything ships in time. Real-time inventory is great, the privacy settings are most welcome. There's not much else to say.
There are two downsides that come to mind. The front page still seems quite cluttered to me. It's clearly a matter of preference and I would be appreciative if it were more streamlined. Also, when you sort items by price, it takes into account used items as well. This makes sense somewhat, but it makes it more frustrating for the majority of customers who simply want brand new and sealed.
I had a bad experience with Abe's of Maine and cannot recommend this company. The organization publishes a nice web site and offers competitive prices. However, their sales tactics are, in my opinion, unethical. I orderd a HDTV from Abe's of Maine via their toll free sales line. I completed the order via telephone and inquired of the free shipping advertised on their web site. That's when the "bait and switch" started. I was urged to upgrade my shipping to their "kit glove" option which assured my TV would be shipped door to door by an insured, reputable company. Unfortunately, the TV arrived damaged. I called Abe's and reported the matter. I was assured a representativve would call to arrange for a replacement TV. Noone ever called. I called repeatedly to inquire of the status. Each time I was told a replacement would be sent. After several days of hearing the same story, I called to cancel my order. I was then told I could not do so as a replacement had just been shipped. I never received the replacement TV but was charged $400 shipping on my credit card for the replacement TV.
I would not do business with this company. Unfortuntely, I now find myself having to file suit to address this unethical business practice and obtain the $400 credit due.
This review was modified by its author, consumerlawyer, on
8/14/09 9:42 PM.
Thank you for the great prices on your books, I found what I was looking for without a hassle or a ridiculous price. I will keeping shopping on Amazon! THANKS AGAIN!
This review was modified by its author, IsraeliteRian84, on
8/20/09 9:06 PM.
