I ordered back in December. To date, I have received nothing. I ordered three magazines. I have emailed about five times back and forth with them, and every time they fail entirely to answer my questions. They seem overwhelmed by the fact that my order included requests for multiple magazines.
They always take a couple of days to get back to me and they never actually help.
I am notifying American Express and trying to get my money back. They are awful!!!!!!!!!!!!!!!
UPDATED: To be clear, I have emailed them multiple times. Everytime, I have asked about all three orders, none of which ever have come. My response from them has only ever offered information about one magazine. It forces me to email again, asking about the other two.
Their customer service department is arrogant and incredibly difficult to deal with! Avoid this company at all costs unless you want to waste money!
Even though I am outside of the 14 week window which they claim it takes to begin receiving magazines, they are steadfastly refusing to give me a refund!
This review was modified by its author, tjpavlov, on
3/30/09 12:23 PM.
Reseller Reply
Posted
by
3/27/09 12:07 PM
Your order was placed on 12/23/08 and sent to each publisher for fulfillment at the beginning of January 2009. Our records show that you initially contacted our customer service department has been in contact with you as follows:
3/17/09 E-mail from you to BDM asking for delivery time.
3/17/09 Response to you from BDM advising you of delivery timeframes.
3/18/09 E-mail from you to BDM asking about order start date for Inc.
3/18/09 Response to you from BDM indicating inquiry sent to clearinghouse for Inc.
3/25/09 Response to you from BDM stating start date for Autoweek and new order information for Inc.
3/27/09 E-mail from you to BDM indicating that you did not wish to have Inc. resubmitted.
3/27/09 Response to you from BDM stating that resubmit order for Inc. is cancelled and refund is issued to you. Also provided you with start dates for Autoweek again and Arthur Frommer's Budget Travel.
Each time you have e-mailed us we have responded to your questions.
ARTHUR FROMMER'S BUDGET TRAVEL: The publisher shows that your first issue will be May 2009 with an expiration date of April 2010.
AUTOWEEK: The publisher shows that your first issue will be April 6, 2009 with an expiration date of March 22, 2010. Autoweek is no longer a weekly publication but is bi-weekly.
INC.: Because the publisher was not yet showing this order, we were resubmitting a new order for you. You indicated that you did not wish to have this done and preferred a refund. A refund has been issued to you for the amount paid for Inc. The transaction ID for the refund is VQEA3CC217DE.
We ordered a 4-year gift subscription to Rolling Stone ($35.24) for our friends, and were embarrassed to learn that after 4 months, they had not received a single issue. In calling this company, Best Deal Magazines, they do not have a human answering the phone, just a message that tells you to interact with them from their website but does grudgingly allow you to leave a message. NOT HAPPY. They may have the best deals, but they have the all-time Lousiest Service.
Reseller Reply
Posted
by
5/20/09 1:12 PM
This order for Rolling Stone was entered on 11/25/08. The person placing the order entered the zip code as 07023. The order was sent to our clearinghouse on 12/2/08 and on to the publisher for fulfillment. You did not contact us until 3/27/09 to advise us that this order was not being fulfilled. An inquiry resulted in the publisher showing that the order had started, however, was undeliverable and was on stop and hold. You provided zip code 07023, however, the correct zip code is 07028. This was corrected with the publisher and they restarted the order with the 4/30/09 issue and have credited the account for all the missed issues so the full 104 issues will be received. You were notified of this on 4/1/09.
Our 800 number is answered when staff is available. If no staff is available it does go to voicemail. The voicemail does request that the customer send an e-mail to our customer service department as this is the most efficient way to handle any request as all the information is in front of our staff for review and research. If a message is left on our voicemail calls are usually returned the same day and always within 24 hours. Best Deal Magazines provides excellent customer service to our customers and customer satisfaction is our #1 goal.
Hello
I just would like to save some frustration for you. I ordered a magazine in December. I have not recived an isue yet. First I called they rerfer to the wbpage. ok. so I wrote to them one, twice. asking fot my magazine. well on both ocasions I got a terrible insulting automatic response . They suggest I should read it carefully that it may have the answer for my question. Well simmply my question is why I do not have my magazine and the answer is gain an automatic response what I did wrong. Well if you want to save some time an effort STAY AWAY from this site. I am disputing it with my credi card company and try to reverse the charge. Very frustrating and disappointing costumer service.
Reseller Reply
Posted
by
3/11/09 10:32 AM
This order was placed on 12/30/08. The order was submitted to our clearinghouse on 1/2/09. Our website clearly indicates in numerous places, as do your confirmation e-mail, that you must allow 8-14 weeks for delivery of a first issue. This is the fulfillment time required by the publisher.
We have checked with the publishers online customer service and they processed your order into their system on 1/19/09. They show an expiration date of March 2010.
We personally called the publisher and they have verified that your first issue is April 2009 which will be received before 4/9/09.
Vegetarian Times is published 9 times per year and is not a monthly publication which can create a delay in receiving a first issue depending on the publishing schedule.
It is now March 9, 2009 and I still have not recieved one issue of the magizines ordered and paid for back in July 4, 2008. This company has the worst personal skills in responding to inquires. Regardless how many Emails or attempts at resolving this issue I go ignored. I have yet to get a refund, even after asking for one six months ago. DON'T BUT ANYTHING FROM THIS MAGAZINE SUBSCRIBER UNLESS YOU HAVE MONEY TO WASTE!
Reseller Reply
Posted
by
3/16/09 1:14 PM
Best Deal Magazines is not a publisher and all orders are fulfilled by each individual publisher. Once your order is sent through to the publisher for fulfillment we assume that your order is being fulfilled by the publisher unless you notify us otherwise. Our e-mail history shows that you first contacted us on 12/27/08 noting that you had not yet received your order. At that time we sent an inquiry through to our clearinghouse. We received word back from our clearinghouse and responded to you by e-mail on 1/9/09 stating that a tracer/service call had been sent through to the publisher at that time. Normally this would resolve any problem on the account. We do not show any additional correspondence from you since that time indicating that you did not receive your order after the tracer was put through.
Since you have not received your order a refund has been issued to you on 3/13/09. The transaction ID for the refund is VXHA3CAD7907.
Of note, all e-mails submitted to our customer service department are personally answered by our staff. Many times we have responded but the internet service provider has blocked receipt of our response thinking it is spam which is something we cannot predict or know has happened yet the customer thinks we have not responded. This is not the case.
I ordered two subscriptions from best deal magazines and never received my subscriptions.
Reseller Reply
Posted
by
3/9/09 3:41 PM
UPDATE 3-9-09: Customer service still has not received any communication from you regarding your order. A request was posted via this post and we also e-mailed you through the "e-mail reviewer" option. We cannot address the problem with your order unless you are willing to communicate with us.
Previous:
We do not show that you have ever contacted customer service regarding your order. Please send an e-mail to additionalsupport@bestdealmagazines.com and we will gladly check on your order and issue a refund if we find that you did not receive your order.
Each individual publisher is responsible for fulfillment of your order. If you do not receive your order, you must notify us promptly so we can check with the publisher to correct any problems with delivery.
Low prices, but definitely not worth the couple dollars you'll save. Unbelievably slow process... Their website clearly states "Please allow 8-14 weeks for your subscription to start. This is the industry standard." However, it is now 16 weeks after I placed my order and have yet to receive a single issue of either of the two I ordered. I emailed customer service, and finally got a response back after four days, saying that one of my magazines should be coming within the next "several weeks" and for the other one, an inquiry that will take two weeks has been sent to the clearinghouse.
They really need to revise their time estimate to reflect a more accurate picture of the horribly slow process - regardless of whose fault it is, whether it is the clearinghouse, publisher, or theirs. I could understand a rare delay in the 8-14 week process, but it seems delays beyond the 14 week upper end are the norm.
Reseller Reply
Posted
by
1/11/09 8:09 PM
Our records indicate that an e-mail was sent from this customer to our customer service department on 1/5/09. A response was sent to the customer on 1/7/09. The order consisted on Foreign Policy and Arthur Frommer's Budget Travel. Both orders are on file with each publisher.
The publisher of Foreign Policy shows that the order began with the Jan/Feb 2009 issue. The publisher states it should be received by Jan 30, 2009.
The publisher of Arthur Frommer's Budget Travel shows that the order begins with the February 2009 issue.
We cannot stipulate a start date for any given order as Best Deal Magazines is not the publisher. Each publisher has their own policies and procedures for starting an order. Most times the delay is due to the advance printing of mailing labels - usually 1-4 issues in advance.
I ordered a subscription for MacLife on Sept 10 and have emailed them twice. No magazines so far and only an automated response. Looks as if I had a 50/50 chance of getting the subscription from the previous reviews. Should have gone by instincts, if it's too good to be true, probably shouldn't have ordered it.
Reseller Reply
Posted
by
12/6/08 9:39 AM
I have checked our e-mail history and I show that you e-mailed customer service on 12/4/08 - less than 48 hours ago. You have not allowed sufficient time for our customer service department to respond.
I have checked on your order and the publisher shows that your first issue is scheduled for February 1, 2008 as per below (I have x'd out personal information):
Sxxxxxx Fxxxxx
9xxx Rxxxxxxxxx Dx
Hxxxxxxx, XX 3xxxx
United States
Account Status: Active Paid
Issue Information:
The first issue of your current order is Feb 1, 2009
Your subscription will expire with the Jan 1, 2010.
Mac|Life Magazine is published 12 times per year.
Order Information:
Your current order for 12 issues was processed on Dec 2, 2008.
Your order was sent to our clearinghouse on 9/15/08. The publisher processed your order into their system on 12/2/08 and scheduled your first issue for delivery. How quickly a publisher processes and sends a first issue is something we cannot control as we are not the publisher.
I have responded to the e-mail you sent on 12/4/08 and will notify my customer service department that you have received a reply.
I ordered 3 magazines last December,2007.
I only receive only one magazine with other 2 missings. I contacted and they said they will check and fix it, yet still receiving 1 by now.
It's time to reorder,but definitely avoid this store in next time.
------------------------------------------------
Update: They contacted me after i left the feedback, and refunded money for the missings.
This review was modified by its author, deraid, on
11/24/08 5:35 PM.
Reseller Reply
Posted
by
11/20/08 4:37 PM
Best Deal Magazines has investigated your order as per the e-mail you sent to us on 11/20/08. The zip code entered on your order was incorrect for the address and city you live in. This resulted in undeliverable orders for two of your magazines. We have issued a refund in the amount of $7.98 to you as of today.
PREVIOUS from 11/19/08:
In reviewing your order, it appears that the zip code you entered is not the correct zip code for the street address and city you entered on your order. This would cause your order to be undeliverable. Our customer service department will be in contact with you shortly to resolve the issue with your order and correct the address with each publisher. Since the address information is entered by the customer at the time of the order, we are not responsible if erroneous information is entered.
Tho' they may be a little slow, they are accurate and honest. There are many fly-by-night mag subscription services on the internet. Because of a really good BBB report on Best Deal, I tried it and am highly satisfied with the price and the accuracy.
Reseller Reply
Posted
by
11/17/08 9:04 PM
Thank you for your post. We just wanted to note that Best Deal Magazines submits orders to our clearinghouse within a week of your order. The publishers are then responsible to enter the orders into their systems and schedule the first issue for delivery. Most publishers deliver a monthly subscription in 8-12 weeks. A quarterly or bi-monthly can take a bit longer depending on the publishing schedule. Publishers print up their mailing labels in advance and this is why there is always a delay in receiving a first issue (ie 2 issues printed and labeled when your order is entered by the publisher; you must wait for next issue to be printed and labeled).
a great price is nothing if you never get the magazine! i ordered two subscriptions from this company last year. i waited 4 months for the subscriptions to start before contacting the company,which by the way can only be done via email as you only get a recording when you call their number. i contacted them three times over the next three months and never even got the courtesy of a reply. the only thing this company does well is charge your credit card quickly!! STAY AWAY AND BE SURE TO TELL OTHERS.
Reseller Reply
Posted
by
11/17/08 9:29 PM
Invoice number references 718-9720900 NY. This telepone number 718-972-0900 belongs to DELTA PUBLISHING.
I've ordered a dozen different magazines starting back in July 2004 with no problems. The prices are great.
It does take 12-18 weeks before the 1st issue usually arrives.
I've never had to contact customer service so I can't comment on that.
Reseller Reply
Posted
by
10/22/08 2:26 PM
Delivery time is set by the publisher of each individual magazine ordered. Most publishers will deliver the first issue of a monthly magazine in 8-12 weeks. A quarterly or bi-monthly may take a bit longer depending on the publishing schedule. Most publishers will deliver a first issue by 14 weeks at the latest.
Never received the magazine. Tried e-mailing. No response. There is no other way to contact this company. Tried to file a claim with PayPal (after waiting the 8-14 weeks bestdeal magazines claims it takes for subscriptions to start) but too much time had elapsed. Buy else where!
Reseller Reply
Posted
by
10/22/08 2:27 PM
All e-mails sent to our customer service department are answered. In addition, our telephone number is posted on our contacts page (800-332-0278). All messages receive a call back usually within 24 hours.
If your issue is still outstanding, please send an e-mail to additionalsupport@bestdealmagazines.com.
I'm very satisfied with this store. I ordered "Kiplinger Personal Finance" magazine through this store and according to Kiplinger website my account has been created and my subscription starts on December 1, 2007. Bestdealmagazines.com is a great online store, cheap prices and quick processing time.
I have never dealt with Best Deal Magazines customer service so I can't evaluate it but I gave a 6 rating because they are painfully slow. It took at least 3 months for the MaximumPC renewal to be effective.
This review was modified by its author, danspcsupport, on
7/27/08 3:16 PM.
Reseller Reply
Posted
by
7/16/08 1:14 PM
Dear danspcsupport,
I did just check on your order for Maximum PC. The publisher entered your order into their system on 8/6/2007 and scheduled your first issue as February 2008. I am not quite sure why there was such a huge delay in getting a first issue out to you, however, this is not something that Best Deal Magazines has any control over. In this case a call to the publisher to inquire about the future start date would have been in order.
PREVIOUS:
Your order with Best Deal Magazines reaches the publisher within 1-2 weeks. The publisher then must enter your order into their system and schedule your first issue for delivery. Quite often the delay in receiving your first issue is due to the publisher printing mailing labels 1-4 issues in advance. As an example, if the publisher has printed mailing labels for the next 3 monthly issues and then your order is entered, your mailing label is attached to the next issue. That means 3 issues must go out before you receive your first issue. If a publisher back serves you would receive your issue much quicker but it may not be a current issue. We have no control over publisher policies and practices.
I hope this has helped you to understand that process that occurs when your order is processed by the publisher.
