| BuyDig.Com Customer Reviews - Page 2 |
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7/23/09 6:22 PM
This is the second time I buy from buydig.com (B). Oonce again I am very pleased, although I can only review my experience on initial order, shipping and delivery as I had no return issues. I encourage you though to also examine reviews on damage/returns, to see how the company copes. Personally, having looked at their site before placing an order
http://www.buydig.com/shop... Read MoreThis is the second time I buy from buydig.com (B). Oonce again I am very pleased, although I can only review my experience on initial order, shipping and delivery as I had no return issues. I encourage you though to also examine reviews on damage/returns, to see how the company copes. Personally, having looked at their site before placing an order
http://www.buydig.com/shop/usertpl.aspx?fle=Policies.htm
I knew I would be taking a risk as I did not particularly like their Return Policy Options. However, they are honest and clear about it, which is something one does appreciate throughout the entire process as it is a great asset with any internet business.
So I ordered a Logitech Z-5500 surround speaker system for $292 and (despite their justified suggestion to go for some faster shipping and thus reduce chance of damage) I risked the free shipping option, making this a great value indeed. Soon thereafter I placed my order, got the first order confirmation, with plenty of information and even a Twitter link, that made it feel even more "homey" and friendly to the customer.
The item arrived far earlier than I expected, in exactly one week incl. order date. Delivery was by FedEx, left at the office of our building. The FedEx guy got a valid signature, as promised.
Condition was perfect, new out of the box. I found a nice receipt inside the box, no problems.
What is particularly nice about the company is that during transit of the item, logging into their site allows you to trace its progress by clicking on a link that takes you directly to the FedEx tracking service and even inputs the tracking number for you. It's not much but a nice touch on convenience that nor everyone does.
Last time I bought something from them was in 2006 when I had ordered another set of speakers (an old Creative Inspire set) for my old desktop. Again I was met with a speedy product receipt with no problems. I also recall I had asked them some question and received an immediate meaningful answer in full detail; so I also know that they do reply to your concerns in a timely fashion.
In short: return policies sound a bit risky IMHO, but at least you do know what to expect; they do not hide things from you, unlike some other companies that will not tell you much unless you make 10 calls first.
Delivery was impeccable, even on free shipping. Will be buying from them again.
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9/21/09 11:30 AM
I strongly advise Buydig for your online shopping. I recently purchased an 52' Samsung LCD TV for an excellent price. Shipment was right on time with the scheduled date. TV has arrived in perfect condition. Although the shipment was not a white glove service, the delivery gentlemen was gracious, waited long enough time for me to finish the full inspection of the product. Buydig offered a free kit for promotion with the purchase of the TV. Although, the promotion kit was not included in the original order, upon conducting to the customer service, Buydig honored the promotion kit.
My experience with the Buydig was the first time for me to purchase a relatively expensive item on the internet and I was fully satisfied with the service that Buydig has provided.
I will surely buy new items on the net from this company again.
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9/19/09 3:49 PM
i was initially a bit skeptical of this site but i ordered a battery grip for my camera yesterday afternoon and it arrived today (on a saturday no less) via fedex (free shipping) so they definitely get my vote. i think their prices may be just a bit higher than some retailers but i suppose the free shipping compensates for that.
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9/15/09 4:00 PM
Excellent experience with BuyDig.com after buying four major electronics items including Toshiba DVD/VCR/DVR, Nikon digital SLR camera, Canon HDD camcorder and Panasonic LCD HDTV. Items arrived quickly and without damage. They promised me a credit after the price was lowered in website. I recommended this store for anyone considering a purchase of major electronics items.
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9/12/09 4:40 PM
Received Asus 1008HA with executive kit. Computer is awesome. I had slight problem with external DVD player which Joe the supervisor has/is working out for me. This was 1st time ordering from Buy.dig and after dealing with customer service , I can honestly say that I would not hesitate to order from again..They really seem to care about customer service!!!!!!
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9/11/09 10:51 AM
I placed an order on Friday AM. It was shipped the very day and arrived by Tuesday. Excellent price and speed. I'm very, very satisfied.
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9/8/09 9:36 PM
Ordered a Garmin Nuvi 265WT GPS; product was delivered 3 days later. All my friends have had great service from them; can't wait to buy my new TV from them.
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9/5/09 7:34 PM
Excellent Customer Service. Great shipping speed. Fantastic deals.
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9/5/09 1:09 PM
I bought a Asus 1005HA-P Netbook from Buydig.com on August 7th 2009. Couple of reasons:
1)They included a free 2GB Ram upgrade and free cat5 retractable cable
2)Free shipping
3)Bing Cashback
Received a confirmation email with tracking and within a few days received the netbook. Everything was great up until a week in when the netbook's battery decided to die on me. Called up Buydig, got an RMA #, and shipped the battery back. (Only downside was I had to pay for the shipping but that was clearly stated in Buydig.com's website) Buydig got my bad battery and shipped out a new one immediately. Turn around time was QUICK. My battery got to their store on Tuesday 09/01/09, they shipped out the new one on Thursday via USPS first class mail, and I received it on Friday.
I am completely satisfied with my purchase and with Buydig's excellent customer service. Highly recommend this company and would definitely shop with them again.
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9/3/09 10:19 AM
Thank you for the great service. I recieved a GPS from you & it didn't work. The Lady I talked to was very helpful. I like you new way. Gave me a refund & I reorder same item. Recieved it in a fews days.& it works just fine. You should have the defective unit by now. sent it via ups. Thanks, John DeVaney
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9/3/09 9:31 AM
Purchaed a vacuum from this company that was listed as new. Came as an obvious open box - dirty and missing parts.
Buydig wants me to ship it back (my cost), won't ship me a replacement. Told me if I wanted a new, unopened box I could order another from their website!
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9/1/09 2:02 PM
I placed an order for a Nikon camera body friday morning, early so the overnight shipping can get it to me monday. When I got home from work, billing had left me a voice mail to call them to confirm the order. Billing was closed Saturday & Sunday. I called first thing monday morning and confirmed my home address and home phone #. The billing representative thanked me and said I should get the package the next day. When I got home that day, there was another voice message and an email asking me to call again to confirm order! This time I just simply replied to the email and asked them to cancel the order. The next day I receive another email saying the order had SHIPPED. The phone calls, essentially make it a difficult and unpredictable process.
9/8/09 I spoke to Joe of Buydig. He apologized for the inconvenience and offered a good deal on another camera, assuring me there would be no further calls regarding the order and I would get the camera tomorrow (Free Overnight Shipping). This review was modified by its author, lenage, on
9/8/09 5:55 PM.
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9/1/09 8:40 AM
Good prices, fast shipping, good product selection, I will buy from them again. This review was modified by its author, danlui, on
9/11/09 12:59 PM.
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8/25/09 3:13 PM
My first review got lost in logging in, hope this isn't a repeat.
I mis-ordered an item from them on a Sunday night. On Monday morning, worried about hassles, I called and they were totally cool... cancelled the order in no time and I had my email while still on the phone with the rep.
I ordered the correct item a couple of hours later. It was shipped within 24 hours, then charged to the CC, and was in my hot little hands in another 48 hours.
Excellent service, product selection, and pricing. Good job!
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8/21/09 2:05 PM
Update on 8/28/09:
The manager has called me. He admitted the inaccurate advertisement. Since the charge is already done, he offered certain compensation. The way they handle this matter makes me feel that they will take care of their customers. So I will come back again. But again, accurate advertisement is VERY important for online shoppers.
Original Review:
This Olympus SP-590 Camera is for my friend, so I can't comment on the product quality. The shipping was fast. The major concern is their inaccurate advertisement and customer service.
On their website they advertised the No Payment for 90 Day via PayPal promotion. However, I was charged in full the next day. I emailed their CS. After back and forth emails for a few times, the representative was apologetic, and said he would work with PayPal directly regarding this promotion. However, it's been 2 weeks there's still no news from them. I guess they have forgotten!
I am very concerned about their inaccurate advertisement and customer service. This is the problem of many businesses. This review was modified by its author, chrysalis-sol, on
8/28/09 12:53 PM.
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8/13/09 8:43 PM
On 8/9/09 I ordered a Canon PowerShot SD1200 IS digital camera from Buydig.com. I received the new camera on 8/13/09 via FedEx. This is the third camera I have purchased from Buydig.com --they always ship the correct item in a timely fashion and it arrives in good shape. I have also purchased other items from them and am equally satisfied with my purchase experiences with all products from Buydig.com. Thanks, TR Hagin, FL
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