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| Bigfoot Computers Customer Reviews - Page 4 |
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10/25/04 5:30 PM
They took care of my problem in a very quick and professional manner This review was modified by its author, madcowmickey, on
11/6/04 9:39 AM.
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10/20/04 11:17 AM
Excellent!!
They have the best selection at fair prices. Shipping was quick and efficient.
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10/19/04 9:51 AM
Poor response time. Poor communication. Shipment confirmation email contained only broken links and a tracking number the shipping company claims is not valid.
Website requires you to fill out the form WRONG in order to accept orders to the US.
They had to contact me to find the contact info for my credit card company. They neglected to reply to emails. By the time they straightened out the problem, they were out of stock of the part.
It has taken a full month to get a simple order of 2 quiet case fans. Totally unacceptable. Very unprofessional. This review was modified by its author, hubelau, on
10/19/04 9:56 AM.
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10/20/04 4:34 PM
Hello Hubelau,
According to every time/date stamp on your emails we replied to you within hours of any email you have sent.
When your credit card company *refused* to process the transaction we tried to make contact with you. Apparantly you were unsuccessful in relaying information back to us that we needed to finalize your order or at least get it past a security verification process. Your order was all but cancelled until just the other day when you recently when you came looking for your order. There wasn't any forward movement we could make on this order without input from you as we indicated in our email to you. Without your help in resolving your bank issue the order was ready to be cancelled or at least on hold indefinitely.
We have this information on file regarding time sensitive replies from you,
-order was made on 9/22/04 - 7:52am
-we emailed about your bank problem on 9/22 - 12:03pm requesting action
-we received an email on 10/7 from you "why hasn't the order been shipped didnt you receive my email?"
We were waiting for clarification from you, without that information and unanswered we could not continue with your order. I am sorry that you felt you needed to rate us in this manner, we did not delay this order on our side and in fact once your bank released funds the order left us as soon as we had stock for you. Yes we did sell out during your bank's difficulty but an order that was in limbo for 30 days because of a security problem would normally have been cancelled and closed 3 weeks prior. |
Bigfoot Computers
Sales @ Bigfoot
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10/13/04 12:45 PM
WOW! Bigfoot Computer is amazing!!!! I placed an order on Friday and it's now the following Tuesday and I've already received my package! Products were exactly as described on the website and well packaged. Bigfoot Computers is sooooooo easy and good to deal with. I definitely recommend them. Thanks for the great experience. This review was modified by its author, Silmatharien, on
10/19/04 11:32 AM.
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9/30/04 7:00 PM
a lot of stuffs for PC mods, awesome store. I order regulary from Bigfoot Computers
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9/25/04 2:58 PM
Great Service! Thanks guys packaging was gr8 and
delivery was all on schedule. I bought an enermax power supply and a venus 12 heatsink and when they say 1-2 days thats what it is...great job guys..a definite shop again store.
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9/23/04 7:29 PM
Bigfootcomputers are excellent, there knowledgeable about there products, they believe in there products, employees use there products , that says alot to me, great service , they let ya know if anything is up or has a potentional problem, they have worked with me from the beginning. I know i can trust them for the products I need. This time i researched the product through the web pages of Bigfootcomputers pages and with that i bought a Kingwin water cooling kit it is the best choice for me, also i bought a vantec 80 mm fan, and ive bought some from them before and the fan is total awesome for cooling if you dont care about noise. This review was modified by its author, NuttKuhn, on
10/3/04 9:48 PM.
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9/18/04 7:08 PM
Excellent customer service, fast and free shipping for Canadian orders over $100 is great!
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8/31/04 1:59 PM
Awesome service as usual (Thanks John Thornton for answering all of my questions), the very best prices in Canada hands down, too. Fast shipping, always buy from Biggie! :)
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8/27/04 12:16 AM
Just ordered a whole bunch of cooling supplies from these guys. It came in a day before it was expected to arrive. These guys are prompt, and very helpful. Hasn't been the first time I've ordered, and definately not the last.
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8/15/04 6:16 PM
OMG, these guys are awesome! I ordered the neo backplate, and an OCZ 520w powerstream! They were out of neos, so I waited two weeks, no roblem at all!
Now, the real shocker comes! They shipped the 10th of August, and the parcel arrived on Friday the 13th :D I love it! free shipping, and it only took three days!
I'm still taking advantage of these guys, as they have great prices, and free shipping with an order over 100 CAD, so I just placed another order, now I need to know when to stop though :|
Great job guys!
BTW, I was also in contact with Fattah on what seemed a daily basis, and the support and communication was awesome! This review was modified by its author, N. Veryha, on
8/15/04 6:20 PM.
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8/9/04 12:30 PM
Good service and the people are knowledgable. Their web site is well layed out and easy to follow and they have a great selection of products to choose from. The only thing I would suggest is that they list the applications that each product could be used for, that would make it perfect then.
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8/6/04 8:01 PM
I was very pleased, although they arn't responding to my emails This review was modified by its author, Lois D, on
8/17/04 4:08 PM.
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8/6/04 1:17 PM
The services is top notch at bigfoot computers and excellent custumer service. I like the fact i can call in to place my order and ask questions. I have done multiple orders from them and i plan to do more in the future.
Highly recommended.
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8/6/04 1:45 AM
I bought a Swiftech watercooling Kit H2O-22600-P.
I had a very good time when i visited the store.
easy and fast transaction.
Would love to buy more stuff from these guys.
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